The News Journal Media Group

[redacted] Mr [redacted] did call me back todayI did apologize for the customer service representative not offering the correct rateI did advised him that the cents offer must be paid by a credit card but I could process a onetime payment for the year and remove his credit card after the charge was processedHe did decline my offer but I advised him to keep my name and number and if he chose to start the paper at a future time I would be happy to assist himThank you, [redacted] ***

Dear Revdex.com, I did call [redacted] and left a voice mail message that the refund for was processed on 11/and he should see the refund come to his home address in the form of a checkI left my name and contact information if he had any questions or had further difficulties with receiving his check Sincerely, [redacted]

Dear Mrs [redacted] ,I did respond to your Revdex.com complaint by calling you on June 27th when I received the complaintI processed a refund for you on 5/but after speaking with you I understood that you never received that refund due to updating your credit card to another current credit cardI did reprocess the refund on your Digital account DA for and advised you to call me with any further issues.Sincerely,

Dear Mrs [redacted] , Please accept my apology for the excuses that Mr***’s provided to you that were not trueI have provided you with my name and number and if you have any further issues you may call me and I will correct the issueI am glad to hear that your service has improved and you are now receiving consistent service.I can be reached at the number below.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to [redacted] who made promises to resolve issues, but they have not yet been resolved at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: This is now the fourth time I've filed a complaint because of unsolicited delivery of the business' local advertising paper which is littering my propertyEach time the issue gets resolved for a period of time, but then begins againI don't think they understand what the word permanent meansTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: For the business to PERMANENTLY discontinue delivery of the paper

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com of Delaware,First, this complaint went into my junk mail box which I do not understand as I have received many Revdex.com complaints and responded in the pastI have called [redacted] *** and left my contact information for him to give me a call and I will discuss the paper portion of the credit that is issued for a missed deliveryI will follow up with the Director of our Customer Service center to see why [redacted] 's supervisor did not return his callHe is also wanting an additional which I will discuss with him as well.I will email to you again after I have spoken with [redacted] Sincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

[redacted] I have had the delivery of the SAVE product stopped for delivery at Mr [redacted] ’s propertyI called him and apologized for the inconvenience and advised him that I will have the deliveries stoppedI requested that if he saw the unwanted publication on his property again to call me and I would follow up until resolvedI provided him with my direct phone numberThank you, [redacted] Circulation and Customer Service Coordinator

The consumer called in and stated the complaint is resolved

I did call to Ms [redacted] and leave her a message again to call me backShe did receive the refund on 12/9/Thanks, ***

I did speak with Mr [redacted] and did advise him that all SAVE deliveries would not be delivered to his property any moreI have provided him with my name and number and requested that if any more deliveries were made to his home if he would please call me and I will have the unwanted paper removedI did respond in a timely manner to Mr [redacted] ’s request but neglected to respond to the Revdex.com complaintMy apologies for not closing the loop and responding to the complaint Sincerely,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. In addition, the paper has not been delivered for the past two weeks, so I consider this resolved. Regards, [redacted]

Dear Ms*** [redacted] I contacted you about your mother's account todayI have stopped the account and taken your mother's phone number out of the record.I apologize for the difficulty that you had contacting our customer service but assure you that her account has been stopped for tomorrow.Sincerely, [redacted] West Basin Road [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI was credited the monies owed on July 8thI had to talk to the woman twice to finally get it doneThank you, it is finally resolved after months Regards,

[redacted] First, let me apologize for the poor delivery service for your News Journal subscriptionWe do value your readership and apologize for the lack of receiving the proper service with your subscription I have sent a message to the Manager of this District Manager to address the poor service with your account I also have refunded all of your payments totaling $to your address in the form of a checkPlease let me know if I can provide you with any further assistance Sincerely, [redacted]

[redacted] I called this person and apologized for the billing issueThe account was stopped incorrectly and I fixed the account and stopped the bill from going to her home addressThanks, [redacted] ***

Dear Ms [redacted] ,I understand that you do not wish to have the YES product delivered to your home and you do not subscribe to the productI have alerted the District Manager, [redacted] to make sure the product is not longer delivered to the addressI have also documented your address to stop all deliveries.I called your home number and left this information on November 14th and I called again today.Please do not hesitate to contact me if any problem arises again.I will work to be sure that the deliveries are stopped.Sincerely, [redacted]

Revdex.com,I called Mr [redacted] and explained the special Editions through out the year and advised him that I did not see a charge as of yet for the billing of the $but I did offer to stop save him to the last rate he was on of $a month and I also advised him that I would be happy to assist him with any future billing issues or delivery issuesThank you,