The News Journal Media Group

Please advise Mr [redacted] that [redacted] will be calling him and advising him that, going forward, he will be requiring the carrier to take a photo of no paper delivered to the addressThank you,

Revdex.com,
I called Mr*** and explained the special Editions through out the year and advised him that I did not see a charge as of yet for the billing of the $but I did offer to stop save him to the last rate he was on of $a month and I also advised him that I would be happy to
assist him with any future billing issues or delivery issues.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. That said, the Revdex.com complaint was clearly necessary to get the attention of someone in an accountable/actionable role as numerous other attempts to do so directly had no impact. Once that happened, they were exceptionally helpful, and I appreciate their actions to resolve.
Regards,
Complaint ID:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am no longer getting bills
Regards,

Hello Revdex.com,I contacted Mrs*** and stopped her News Journal printed delivery and started a digital account for her beginning in January.Thanks you,*** ***

*** I called this person and apologized for the billing issueThe account was stopped incorrectly and I fixed the account and stopped the bill from going to her home addressThanks, *** ***

Dear Ms***,I am sorry that you had a problem with your refundI spoke with you yesterday and refunded the back to your credit card.Please let me know if I can assist you any further.Sincerely,*** ***
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Dear *** *** As I explained to you before the News Journal offers Bonus days for the Thanksgiving, Christmas and New Year’s HolidayIf you do not wish to receive the paper on those holidays you will need to place the paper on a vacation holdI apologized for you receiving the Thanksgiving day paper and I provided you a credit to reimburse your account the $I also placed your account on a vacation hold for December 25and January as they are both bonus days for the News JournalPlease let me know if there are any other issues that I can resolve for youSincerely, *** ***
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Dear Mr***, Your paper is delivered by our partner publication, the Philadelphia Inquirer in your delivery areaWe apologize for the many missed deliveries and I will provide credit to your accountThe District Manager has contacted you and is adhering to the delivery location that you
requestedPlease let me know if I can provide any other service for your news paper delivery.Thank you,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** ***
I called you concerning your not wanting to receive the SAVE at allWhen I called you, I advised you to give me a call on *** if you received the unwanted publication again and I would see that the deliveries stop
Sincerely,
***
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I spoke with Mrs*** and will refund the remaining in the form of a check to her home addressThank you,

Dear Mrs ***,
I did respond to your Revdex.com complaint by calling you on June 27th when I received the complaintI processed a refund for you on 5/but after speaking with you I understood that you never received that refund due to updating your credit card to
another current credit cardI did reprocess the refund on your Digital account DA for and advised you to call me with any further issues.Sincerely,

*** *** I have had the delivery of the SAVE product stopped for delivery at Mr***’s propertyI called him and apologized for the inconvenience and advised him that I will have the deliveries
stoppedI requested that if he saw the unwanted publication on his property again to call me and I would follow up until resolvedI provided him with my direct phone numberThank you, *** *** Circulation and Customer Service Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10033986, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I have been trying for over a year to get the News Journal to stop delivering free advertisersI have filed a Revdex.com complaint in the past, which resulted in the head of circulation calling me and promising to get the problem resolvedShe asked me to call her direct phone line if I received any deliveryShe was very helpful, so I closed the complaint and said I was satisfiedUnfortunately, she has been completely ineffectiveI continue to receive free advertisers despite repeated calls to herThe delivery will stop, but then starts up again in a few weeksThe process repeats itself over and over againAfter a year of trying to work with the company, I am fed upIt is completely unacceptable that the business either refuses to remove me from the delivery route (perhaps because it would effect their circulation numbers??) or are incapable of doing soTranslate
Desired Outcome:
I'm not a customer, so I don't really know what can be doneIt would be nice if I could impose a fine on the business every time they throw something on my propertyThey need to make some personnel changes and hire people who are capable of getting the job done

Dear Mr***,Thank you for speaking with me todayI will keep your Digital account active for another year. I will share your experience and feedback with our Customer Service DirectorPlease call me with any issues that you may experience. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted] I called this person and apologized for the billing issueThe account was stopped incorrectly and I fixed the account and stopped the bill from going to her home address
"">Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In addition, the paper has not been delivered for the past two weeks, so I consider this resolved.
Regards,
[redacted]