The News Journal Media Group

I never received Mr. [redacted] complaint and I am not sure what he purchased but I have reached out to him and he will email me what he purchased and I will try to resolve his issue.

[redacted]
First, let me apologize for the poor delivery service for your News Journal subscription. We do value your readership and apologize for the lack of receiving the proper service with your subscription.  I have sent a message to the Manager of this District Manager to...

address the poor service with your account.  I also have refunded all of your payments totaling $19.50 to your address in the form of a check. Please let me know if I can provide you with any further assistance.
Sincerely,
[redacted]

I called Mr. [redacted]  and left him a message with my name and phone number. I have requested the SAVE and the YES delivery’s to be stopped and I requested Mr. [redacted] call me if the unwanted publications are delivered to his home...

again. Thank you,

Please advise Mr. [redacted] that [redacted] will be calling him and advising him that, going forward, he will be requiring the carrier to take a photo of no paper delivered to the address. Thank you,

[redacted] Mr. [redacted] did call me back today. I did apologize for the customer service representative not offering the correct rate. I did advised him that the .99 cents offer must be paid by a credit card...

but I could process a onetime payment for the year and remove his credit card after the charge was processed. He did decline my offer but I advised him to keep my name and number and if he chose to start the paper at a future time I would be happy to assist him. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I was credited the monies owed on July 8th. I had to talk to the woman twice to finally get it done. Thank you, it is finally resolved after 4 months.
Regards,

First thing: I did call this customer and ask for a call back.  If he doesn’t call by tomorrow afternoon, I will call again Friday morning. Second thing: This customer was on a groupon special but the billing was inaccurate so [redacted] stopped the old account and started a new one with credits to...

get to the correct expiration date.  I don’t know how old his complaint is but it looks early Januaryish.  His billing has been corrected and is current now.  I will verify this with him if I’m ever able to talk to him.

[redacted] I have had the delivery of the SAVE product stopped for delivery at Mr. [redacted]’s property. I called him and apologized for the inconvenience and advised him that I will have the deliveries stopped. I  requested that if he saw the unwanted publication on his property again  to...

call me and I would follow up until resolved. I provided him with my direct phone number. Thank you, [redacted] Circulation and Customer Service Coordinator

Dear Mrs [redacted],I did respond to your Revdex.com complaint by calling you on June 27th when I received the complaint. I processed a refund for you on 5/26 but after speaking with you I understood that you never received that refund due to updating your credit card to another current...

credit card. I did reprocess the refund on your Digital account DA 8579145 for 55.15 and advised you to call me with any further issues.Sincerely,

Dear Mrs. [redacted], Please accept my apology for the excuses that Mr. [redacted]’s provided to you that were not true. I have provided you with my name and number and if you have any further issues you may call me and I will correct the issue. I am glad to hear that your service has improved and you...

are now receiving consistent service.I can be reached at the number below.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to [redacted] who made promises to resolve issues, but they have not yet been resolved at this time.

The consumer called in and stated the complaint is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
This is now the fourth time I've filed a complaint because of unsolicited delivery of the business' local advertising paper which is littering my property. Each time the issue gets resolved for a period of time, but then begins again. I don't think they understand what the word permanent means.
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Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
For the business to PERMANENTLY discontinue delivery of the paper.

Dear Mr. [redacted],
 
Your paper is delivered by our partner publication, the Philadelphia Inquirer in your delivery area. We apologize for the many missed deliveries and I will provide credit to your account. The District Manager has contacted you and is adhering to the delivery...

location that you requested. Please let me know if I can provide any other service for your news paper delivery.Thank you,
[redacted]
[redacted]
[redacted]

Dear Revdex.com,
I did call [redacted] and left a voice mail message that the refund for 25.41 was processed on 11/17 and he should see the refund come to his home address in the form of a check. I left my name and contact information if he had any questions or had further difficulties with...

receiving his check.
Sincerely,
[redacted]

Dear Ms. [redacted],I understand that you do not wish to have the YES product delivered to your home and you do not subscribe to the product. I have alerted the District Manager, [redacted] to make sure the product is not longer delivered to the address. I have also documented your address to stop all...

deliveries.I called your home number and left this information on November 14th and I called again today.Please do not hesitate to contact me if any problem arises again.I will work to be sure that the deliveries are stopped.Sincerely,[redacted]

Dear Ms. [redacted] [redacted]I contacted you about your mother's account today. I have stopped the account and taken your mother's phone number out of the record.I apologize for the difficulty that you had contacting our customer service but assure you that her account has been stopped for...

tomorrow.Sincerely, [redacted] 950 West Basin Road [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mrs. [redacted],
 
Please accept my apology for the excuses that Mr. [redacted]’s provided to you that were not true. I have provided you with my name and number and if you have any further issues you may call me and...

I will correct the issue. I am glad to hear that your service has improved and you are now receiving consistent service.
I can be reached at the number below.
Sincerely,

Dear [redacted],   The payment for your new start on 9/17 and your credit card declined on 9/22 but the payment  went through on 9/26 for $6.18. You were billed 12.75 on 10/3/15 and your credit card declined and then it declined again on 10/8/15. Then you were on a vacation hold and returned on 10/28 you were converted to a printed bill subscriber due to the many credit card declines. On 11/12 you called to update your credit card and paid the back balance of $36.10 and then the agent updated you back to the 12.75 rate and the credit card declined again on 1/5 and 1/8. Then you called again on 1/21 to update your credit card again. On 2/3 and 2/6 your credit card declined again. On 4/9 a payment went through for 55.10 to cover the period of 2/23/-4/29 due to all the declined payments and you stopped the paper on 4/10 and 16.08 was refunded back to your credit card. I do not see any notes on the account that your balance was to be cleared and usually we do not just clear a balance but we would send you a voucher in the mail for you to return to us as a customer. All discounted offers are for new subscribers and when the payment declines the customer is switched to printed bill as you were so you can see that your credit card declined and you are now a printed bill subscriber. I believe the many issues that you encountered were due to your credit card declining. You did receive a correct refund of $16.08. We do not offer free subscriptions to our customers. I did try to call you on your phone to explain this to you but when I dialed your number your phone was not accepting calls at this time. Sincerely, Circulation and Customer Service Coordinator