Nocturnal Readers Box has taken three payments from me and has not provided the three products I orederedI have have asked refund and been ignored Nocturnal Readers Box took three payments from me for July, August and September subscription boxes and has refused to answer my repeated requests for a refund despite their choosing to supply the products I paid forThese fees included the costs for foreign shipping
This company tries to make deals with certain chosen people to send out product that other paying customers have yet to seeHave an email thread as evidenceThey will take money, offer refunds, then ignore email requests for refundsThey claim to have a product in the works, that will allow only subscribers to purchase, once subscribed, the product drastically changes what was initially advertised, and then their fall back position is it wasn't guaranteed They are months behind on shipping, and all you get if you question anything they say on social media is blocked and called a conspiracy theoristFor a book company, they seem closer to the types to burn books rather than face hard truths Don't trust anything they say any moreRefuse to be treated poorly, or mislead by a company that is supposed to be seen as a "fun" thing
never received july, august, or september items my reference number is [redacted] I had purchased three months of products at $(with shipping) a piece for a total of that were never receivedin addition to the three months that were not received I was charged for next month that I would like a refund for
Have not received my July or August boxGot billed for bothAlso, customer service complaintYou can not get a Hold of these for nothing I paid with credit card and didn't receive July or August subscription boxes
Paid for merchandise and never received itCompany lied about products April 5th I purchased a special edition Stephen King book from the companyTotal charge to my credit card was $The company kept putting out emails lying saying "the book is coming, its in the printers.." ectectThe company had no bookThey kept the money from their customers and kept sending the emails to drag us alongI never received what I payed forThen I get a random email saying they are closing the businessIn the email the company was really rude and clearly stated they had no intentions on giving anyone their money backSince I purchased the book way back in April I may not get my refund after I file a claim with my credit card companyThe company practically conned customers promising them a special book and then keeping their money and not giving them a thing
No product sent, request for either product or refund have been ignored Regarding order # [redacted] , the "July Box" (SKU: [redacted] ) placed on June 6, 2018: The box was never sentI contacted the owner via email several times, and have received no reply or refund whatsoever
Purchased a subscription box from them for $plus tax that was to be delivered in JuneNever received itNow they're closing without refunding This company advertised a Stephen King Box for $plus tax with a great deal of them being signed by the author, but you had to pre-orderI pre-ordered, and the same day they stated that no books would be signed and no refunds givenI still wanted the product anyways, so I've waited since June when it was supposed to be deliveredI received numerous email updates berating customers for being angry and the company lying about shipping issues (they admitted this in the last email)Now the company has sent an email again berating it's customers and stating that nothing will be sent out, no refunds will be given (because they have no money?) and that when they are done with their law suite, they will sell their remaining stock (which many of us ALREADY PAID FOR)Now they are making us do disputes with our banksMine specifically is givin
This is a subscription box service that has not been sending me boxes for the past four months, despite taking the money for the aforementioned boxes I have been charged for four subscription boxes which I have not received, namely for the months of June, July and AugustI paid for these through an automatic billing service, through my bank, Barclays My account number with the Nocturnal Readers Box is # [redacted] , delivery reference [redacted] , my IBAN is [redacted] I have made numerous requests through email for updates on whether these items are being sent, whether a refund is available and what is exactly happeningThis is a fine business, but seems to have gone off the rails in the past four monthsThe email updates from the owner read like confused ramblings, with no concrete information June $ July $ August $ September $ Total $total loss
Paid for products not received, no return responses, withholding pertinent infofrom subscribers, lying, rude, terrible communicationWant my refund Hi since your Facebook page is gone after so many people complained, and after author [redacted] made a stand that you were endorsing products without legal permissionMy e-mails have gone unansweredPlease refund me my "King" Boxes which I paid for totaling $from April 2018, plus $for my June 15th payment & $for August 15th payment, since I have not received those products I paid for Email: [redacted] @aol.comHope to resolve this ASAP...I will happily take a check that will not bounce, since I filed a dispute through my bank and you're blocked from withdrawing any more money, my bank said June 15th, payment cannot get refund from bank since it's more than days old...which you probably knew while you were stringing along your loyal customersAlso filed a dispute through PayPal for the "King" box
Ordered a monthly subscription box and have not received anything since May In April, I paid for a 3-month subscription from Nocturnal Reader's Box ( [redacted] ) When I subscribed last year, I was on a three month at a time renewal and boxes were being sent out no later than the second week of each month I received May's box at the end of May, which was late, but acceptable However, I have not seen a box for either June or July The owner has had some mental health issues and toward the end of June, advised that no one was able to send out the boxes until he returned from the hospital Since his release, there have been numerous excuses and promises of the box being sent I am not the only person having issues I received a tracking notice on July 17th for my June box but as of this date, the tracking says item cannot be found The owner is blaming [redacted] for losing pallets and even promised in one email to provide a Bill of Lading from [redacted] to prove he was not lying and had
I subscribed to NRB on June 09thSince then I should've received three boxes (July, August, Sept) and have not received one single box As stated above, I have not received a single box even though I subscribed in June and they took out over $in totalWhen asked for a refund, I received no response or moneyOthers with the same problem have had negative interactions with the sellerI paid for these boxes with my debit card thorough Crate JoyI have contacted them and they have not received communication eitherEach month we received "updates" that stated it was a problem with DHL and lost boxesThis turns out to be untrueMore excuses were provided and the seller as closed down all of their social media sites so customers can not contact themThe last newsletter was in early Sept in which they blamed the warehouse who packs the boxes
We purchased subscription boxes from this company and have yet to receive them or obtain a refundAll social media has been disabled
On April 4th of we purchased a special "Stephen King" subscription box for $via PayPal with a projected completion date of late June/early JulyWe renewed our regular subscription on June 15th for their regular July subscription box for $through PayPal as wellIt is now September 14, and we have yet to receive these boxes that we paid forTheir June subscription box was received months lateThey have currently deleted all social mediaThey either don't respond to emails or when they do send one back it is always rude and nasty towards their customersThey continue to lie about when boxes will actually be sent outThey have promised people partial refunds for Junes box being so late and was never receivedIt has now come to the peoples attention that he has partnered with another company called HorrorBeesA subscription b
I want every penny of my money this company has to be refunded
The owner stated last night in a newsletter that he cannot produce the product I (and many others) have paid for because he never got a signed contract from Stephen Kings people allowing him to do so and stated they are now out ALOT of money becuase he preordered materials for this special book so if he is out alot of money that means he wont be producing this book.Yet he kept on selling this product and as of yesterday it was STILL on his company Instagram page.He continues to take money even though he hasnt sent out a single JULY subscription box.His excuse for this is to say that he lied previously and now it is all his "shippers" fault.This whole fiasco has caused so much undo stress.We work hard for our money and shouldn't be left high and dry because this business owner has destroyed his companies reputation
He has exhibited the most appaulling customer service I have ever come across in my entire life.In this
Never received merchandise purchased
I subscribed to the Nocturnal Readers Box in MayVia my debit card, I paid for June, July & August subscription boxesI was understanding with the issues they said they were having & was patientI emailed a couple times & never got a responseI paid close to $for merchandise I never received
I was charged multiple times for a subscription box and never received productI asked for a refund and received no personal responce
I've received this subscription in the past and it was fine....but then I resubcribed and it has been horrible with lie after lie and outright disgusting responses on their social mmedia..which are all gone now and can not be found on facebook or InstagramAfter giving the company plenty of time to get their stuff together and receiving multiple newsletters stating they were getting the boxes ready to ship I decided enough was enough and asked for refund for all past unfulfilled boxes and never received a responseI tried to dispute with my bank but since it's been longer than days they will not do anything so this company has taken my money and this point and I will be filing reports with everything possible to get my money back
They charged me for months, but did not send the merchandise They did not respond to my request for a refund
They charged me for July, August, September, and October but did not send the merchandise or issue a refund They did not reply to my request for a refund They claimed to be sick, hospitalized, and in a dispute with the shipping company They made excuses for months promising to have the merchandise sent
I paid for a pre-order product promised to me by JulyIt is now September and still nothing
When I paid for this book, we were promised delivery by June/JulyThe seller has since contacted purchasers through newsletters, but never responded to my message in AugustYesterday they sent a newsletter out saying that they are no longer going to be running their business and to not ask for refunds because they don't have money...it is not my problem if you spent my money that you took without delivery of the productI have proof of all contact with the seller, lying and making promises that they did not keep
I ordered two months of subscriptions and never received All I have gotten are a few email "updates" which are just excuse after excuse The owner is always very hostile whenever he is questioned about any issues Threatening with extra fees if you dispute charges on boxes you never received I wish I had never signed up for this box I would never recommend it to anyone
This company has been giving me the run around for over a monthI paid for a box on May 15, It was expected on or before June 15, As of today, August 14, 2018, I have not received itInstead I have received email "updates" that contained nothing but empty promises and various excusesI received a shipping notice that said it was "expected to ship on 7/18/18"The package has not moved since that date and I cannot get a proper response from the companyIn frustration, I filed a dispute with my credit cardIn response, the owner of the company emailed me to say I would lose my "dispute" and that if I didn't cancel it by Aug he would charge me a fee of $17.00+ and I would be responsible for the cost of the box and would forfeit the contents which doesn't really matter since I haven't received the contents anyway! Now he is currently refunding select customers all over instagram for the June box and refusing refunds for other customers (me being one of the latter) Buyer beware
Several emails sent with no replySuccessfully received refund for out of products requested forLooking for refund for third product
Up until the last few months the customer service was phenomenalThis used to be my favorite box - and was the only book box I kept subscribing to after I cancelled all my other subscriptions
That being said, I'm not really sure what happened the last few months but the communication has been extremely poorThere were several emails stating that the June box was all packed up and ready to go out only for it to not actually go outI was patientIn mid July I realized that the post office box I had been using was going to end the term at the end of July and sent an email (the first email was sent July 14, from my subscriber email address to the admin email address they have listed on their newsletter and website) that the box was expiring and I was gently inquiring when June and July were going to be shipped because I didn't want to renew i
Nocturnal Readers Box has taken three payments from me and has not provided the three products I orederedI have have asked refund and been ignored Nocturnal Readers Box took three payments from me for July, August and September subscription boxes and has refused to answer my repeated requests for a refund despite their choosing to supply the products I paid forThese fees included the costs for foreign shipping
This company tries to make deals with certain chosen people to send out product that other paying customers have yet to seeHave an email thread as evidenceThey will take money, offer refunds, then ignore email requests for refundsThey claim to have a product in the works, that will allow only subscribers to purchase, once subscribed, the product drastically changes what was initially advertised, and then their fall back position is it wasn't guaranteed They are months behind on shipping, and all you get if you question anything they say on social media is blocked and called a conspiracy theoristFor a book company, they seem closer to the types to burn books rather than face hard truths Don't trust anything they say any moreRefuse to be treated poorly, or mislead by a company that is supposed to be seen as a "fun" thing
never received july, august, or september items my reference number is [redacted] I had purchased three months of products at $(with shipping) a piece for a total of that were never receivedin addition to the three months that were not received I was charged for next month that I would like a refund for
Have not received my July or August boxGot billed for bothAlso, customer service complaintYou can not get a Hold of these for nothing I paid with credit card and didn't receive July or August subscription boxes
Paid for merchandise and never received itCompany lied about products April 5th I purchased a special edition Stephen King book from the companyTotal charge to my credit card was $The company kept putting out emails lying saying "the book is coming, its in the printers.." ectectThe company had no bookThey kept the money from their customers and kept sending the emails to drag us alongI never received what I payed forThen I get a random email saying they are closing the businessIn the email the company was really rude and clearly stated they had no intentions on giving anyone their money backSince I purchased the book way back in April I may not get my refund after I file a claim with my credit card companyThe company practically conned customers promising them a special book and then keeping their money and not giving them a thing
No product sent, request for either product or refund have been ignored Regarding order # [redacted] , the "July Box" (SKU: [redacted] ) placed on June 6, 2018: The box was never sentI contacted the owner via email several times, and have received no reply or refund whatsoever
Purchased a subscription box from them for $plus tax that was to be delivered in JuneNever received itNow they're closing without refunding This company advertised a Stephen King Box for $plus tax with a great deal of them being signed by the author, but you had to pre-orderI pre-ordered, and the same day they stated that no books would be signed and no refunds givenI still wanted the product anyways, so I've waited since June when it was supposed to be deliveredI received numerous email updates berating customers for being angry and the company lying about shipping issues (they admitted this in the last email)Now the company has sent an email again berating it's customers and stating that nothing will be sent out, no refunds will be given (because they have no money?) and that when they are done with their law suite, they will sell their remaining stock (which many of us ALREADY PAID FOR)Now they are making us do disputes with our banksMine specifically is givin
This is a subscription box service that has not been sending me boxes for the past four months, despite taking the money for the aforementioned boxes I have been charged for four subscription boxes which I have not received, namely for the months of June, July and AugustI paid for these through an automatic billing service, through my bank, Barclays My account number with the Nocturnal Readers Box is # [redacted] , delivery reference [redacted] , my IBAN is [redacted] I have made numerous requests through email for updates on whether these items are being sent, whether a refund is available and what is exactly happeningThis is a fine business, but seems to have gone off the rails in the past four monthsThe email updates from the owner read like confused ramblings, with no concrete information June $ July $ August $ September $ Total $total loss
Paid for products not received, no return responses, withholding pertinent infofrom subscribers, lying, rude, terrible communicationWant my refund Hi since your Facebook page is gone after so many people complained, and after author [redacted] made a stand that you were endorsing products without legal permissionMy e-mails have gone unansweredPlease refund me my "King" Boxes which I paid for totaling $from April 2018, plus $for my June 15th payment & $for August 15th payment, since I have not received those products I paid for Email: [redacted] @aol.comHope to resolve this ASAP...I will happily take a check that will not bounce, since I filed a dispute through my bank and you're blocked from withdrawing any more money, my bank said June 15th, payment cannot get refund from bank since it's more than days old...which you probably knew while you were stringing along your loyal customersAlso filed a dispute through PayPal for the "King" box
Ordered a monthly subscription box and have not received anything since May In April, I paid for a 3-month subscription from Nocturnal Reader's Box ( [redacted] ) When I subscribed last year, I was on a three month at a time renewal and boxes were being sent out no later than the second week of each month I received May's box at the end of May, which was late, but acceptable However, I have not seen a box for either June or July The owner has had some mental health issues and toward the end of June, advised that no one was able to send out the boxes until he returned from the hospital Since his release, there have been numerous excuses and promises of the box being sent I am not the only person having issues I received a tracking notice on July 17th for my June box but as of this date, the tracking says item cannot be found The owner is blaming [redacted] for losing pallets and even promised in one email to provide a Bill of Lading from [redacted] to prove he was not lying and had
I subscribed to NRB on June 09thSince then I should've received three boxes (July, August, Sept) and have not received one single box As stated above, I have not received a single box even though I subscribed in June and they took out over $in totalWhen asked for a refund, I received no response or moneyOthers with the same problem have had negative interactions with the sellerI paid for these boxes with my debit card thorough Crate JoyI have contacted them and they have not received communication eitherEach month we received "updates" that stated it was a problem with DHL and lost boxesThis turns out to be untrueMore excuses were provided and the seller as closed down all of their social media sites so customers can not contact themThe last newsletter was in early Sept in which they blamed the warehouse who packs the boxes
We purchased subscription boxes from this company and have yet to receive them or obtain a refundAll social media has been disabled
On April 4th of we purchased a special "Stephen King" subscription box for $via PayPal with a projected completion date of late June/early JulyWe renewed our regular subscription on June 15th for their regular July subscription box for $through PayPal as wellIt is now September 14, and we have yet to receive these boxes that we paid forTheir June subscription box was received months lateThey have currently deleted all social mediaThey either don't respond to emails or when they do send one back it is always rude and nasty towards their customersThey continue to lie about when boxes will actually be sent outThey have promised people partial refunds for Junes box being so late and was never receivedIt has now come to the peoples attention that he has partnered with another company called HorrorBeesA subscription b
I want every penny of my money this company has to be refunded
The owner stated last night in a newsletter that he cannot produce the product I (and many others) have paid for because he never got a signed contract from Stephen Kings people allowing him to do so and stated they are now out ALOT of money becuase he preordered materials for this special book so if he is out alot of money that means he wont be producing this book.Yet he kept on selling this product and as of yesterday it was STILL on his company Instagram page.He continues to take money even though he hasnt sent out a single JULY subscription box.His excuse for this is to say that he lied previously and now it is all his "shippers" fault.This whole fiasco has caused so much undo stress.We work hard for our money and shouldn't be left high and dry because this business owner has destroyed his companies reputation
He has exhibited the most appaulling customer service I have ever come across in my entire life.In this
Never received merchandise purchased
I subscribed to the Nocturnal Readers Box in MayVia my debit card, I paid for June, July & August subscription boxesI was understanding with the issues they said they were having & was patientI emailed a couple times & never got a responseI paid close to $for merchandise I never received
I was charged multiple times for a subscription box and never received productI asked for a refund and received no personal responce
I've received this subscription in the past and it was fine....but then I resubcribed and it has been horrible with lie after lie and outright disgusting responses on their social mmedia..which are all gone now and can not be found on facebook or InstagramAfter giving the company plenty of time to get their stuff together and receiving multiple newsletters stating they were getting the boxes ready to ship I decided enough was enough and asked for refund for all past unfulfilled boxes and never received a responseI tried to dispute with my bank but since it's been longer than days they will not do anything so this company has taken my money and this point and I will be filing reports with everything possible to get my money back
They charged me for months, but did not send the merchandise They did not respond to my request for a refund
They charged me for July, August, September, and October but did not send the merchandise or issue a refund They did not reply to my request for a refund They claimed to be sick, hospitalized, and in a dispute with the shipping company They made excuses for months promising to have the merchandise sent
I paid for a pre-order product promised to me by JulyIt is now September and still nothing
When I paid for this book, we were promised delivery by June/JulyThe seller has since contacted purchasers through newsletters, but never responded to my message in AugustYesterday they sent a newsletter out saying that they are no longer going to be running their business and to not ask for refunds because they don't have money...it is not my problem if you spent my money that you took without delivery of the productI have proof of all contact with the seller, lying and making promises that they did not keep
I ordered two months of subscriptions and never received All I have gotten are a few email "updates" which are just excuse after excuse The owner is always very hostile whenever he is questioned about any issues Threatening with extra fees if you dispute charges on boxes you never received I wish I had never signed up for this box I would never recommend it to anyone
This company has been giving me the run around for over a monthI paid for a box on May 15, It was expected on or before June 15, As of today, August 14, 2018, I have not received itInstead I have received email "updates" that contained nothing but empty promises and various excusesI received a shipping notice that said it was "expected to ship on 7/18/18"The package has not moved since that date and I cannot get a proper response from the companyIn frustration, I filed a dispute with my credit cardIn response, the owner of the company emailed me to say I would lose my "dispute" and that if I didn't cancel it by Aug he would charge me a fee of $17.00+ and I would be responsible for the cost of the box and would forfeit the contents which doesn't really matter since I haven't received the contents anyway! Now he is currently refunding select customers all over instagram for the June box and refusing refunds for other customers (me being one of the latter) Buyer beware
Several emails sent with no replySuccessfully received refund for out of products requested forLooking for refund for third product
Up until the last few months the customer service was phenomenalThis used to be my favorite box - and was the only book box I kept subscribing to after I cancelled all my other subscriptions
That being said, I'm not really sure what happened the last few months but the communication has been extremely poorThere were several emails stating that the June box was all packed up and ready to go out only for it to not actually go outI was patientIn mid July I realized that the post office box I had been using was going to end the term at the end of July and sent an email (the first email was sent July 14, from my subscriber email address to the admin email address they have listed on their newsletter and website) that the box was expiring and I was gently inquiring when June and July were going to be shipped because I didn't want to renew i