The NRB has taken three months worth of subscriptions from loyal customers and not delivered on goods, also will not answer their CS email
I have subscribed to NRB since June with minimal issuesThis year, starting in June, myself as well as hundred of other customers, have been charged for June, July, and August subscription boxes and have yet to receive any boxes or refundsAny complaints fall on the very deaf ears of the company's ownerI have been charged $to my debit card for boxes I have not received and I will never give them another dimeNRB has been rude and borderline abusive on social media and through emails that customers are sharing on their facebook pages, although many times customers don't receive a reply from them at all
This company tries to make deals with certain chosen people to send out product that other paying customers have yet to seeHave an email thread as evidenceThey will take money, offer refunds, then ignore email requests for refundsThey claim to have a product in the works, that will allow only subscribers to purchase, once subscribed, the product drastically changes what was initially advertised, and then their fall back position is it wasn't guaranteed They are months behind on shipping, and all you get if you question anything they say on social media is blocked and called a conspiracy theoristFor a book company, they seem closer to the types to burn books rather than face hard truths
Don't trust anything they say any moreRefuse to be treated poorly, or mislead by a company that is supposed to be seen as a "fun" thing
Pre-ordered item on 4/6/& suposed to receive between 6/18-7/but didn'tEmails to company requesting a refund went unanswered
I ordered a special edition King box on 4/6/The product was supposed to ship between 6/15/and 7/15/As of 9/16/I still have not received what I paid forBoth emails I sent requesting a refund went unansweredAny communications I received have been general newsletters with vague, changing stories about the progress of the itemDue to a lack of communication on the company's part, I filed a claim with my bank in an attempt to recoup my loss
The deal is you take my money, I get my product, that never happenedThey have 300$ of my money and still no product
They take no responsibility to anything that has happened this far and point the finger at the costumers when we get upset
They are three months behind and continue to threaten costumers saying if we file a claim to get our money back it's fraudulent but apparently taking my money and keeping my product isn't
When asked further questions about where the product is and when we will be receiving it we are hit with a nice dose of hostility and anger
I would never work this company againI am fully understanding that things happen out of the realm of control but how they have decided to handle things and the costumer service (if you can call it that) they have provided has been horrendous
I purchased a product I never receivedThe company is not responding
I purchased a specific product on April 4, in the amount of $online with my credit card and have never receivedThe business has been giving me the run around as it relates to my purchase and also threatens to "fight" any person who attempts to request a refundThe owner seems very argumentative and publicly shares he has "issues"
I reached out again today via email asking for a resolution however with no resolve
I do not want a refund I only want what I paid for It's been four months
This company is terribleOwner is a bully to customers and other companiesCustomers have not recieved July, August, or September and getting a refund or response from them is like pulling teethCustomers are being lied to, excuse after excuse with nothing being done to fix the situation, customers were promised consistent updates that didn't happen, expensive king box ISBN is nonexistent and I believe so is the productThis company screwed hundreds of people out of a lot of money and then blames the customers or other companies for all of its problemsI have NEVER been treated so poorly by a companyI truly believe it is fraudEven when they were behind they accepted new subscriber's, I feel terrible for the new customers who paid for or month subscriptions and have yet to receive anything
If I could give negative stars I wouldI had the subscription service for almost a yearOver a year for what I paid for but didn't receiveI paid for two boxes July and August that I never received and a special edition king boxAlso the owner Vincent would not refund me my moneyHe drug things out with his updates and personal messages until it was past the window time to be able to disputeHe is a terrible person and this company was awfulI'm out hundreds of dollarsBeware of anything he is touching or will be apart of
Ordered a monthly subscription box and have not received anything since May
In April, I paid for a 3-month subscription from Nocturnal Reader's Box (***) When I subscribed last year, I was on a three month at a time renewal and boxes were being sent out no later than the second week of each month I received May's box at the end of May, which was late, but acceptable However, I have not seen a box for either June or July
The owner has had some mental health issues and toward the end of June, advised that no one was able to send out the boxes until he returned from the hospital Since his release, there have been numerous excuses and promises of the box being sent I am not the only person having issues I received a tracking notice on July 17th for my June box but as of this date, the tracking says item cannot be found The owner is blaming *** for losing pallets and even promised in one email to provide a Bill of Lading from *** to prove he was not lying and had
This is a subscription box service that has not been sending me boxes for the past four months, despite taking the money for the aforementioned boxes
I have been charged for four subscription boxes which I have not received, namely for the months of June, July and AugustI paid for these through an automatic billing service, through my bank, Barclays
My account number with the Nocturnal Readers Box is #***, delivery reference ***, my IBAN is ***
I have made numerous requests through email for updates on whether these items are being sent, whether a refund is available and what is exactly happeningThis is a fine business, but seems to have gone off the rails in the past four monthsThe email updates from the owner read like confused ramblings, with no concrete information
June $
July $
August $
September $
Total $total loss
I had ordered months worth of subscription boxes from them in June expecting my first one in JulyI have not received any boxes
I have not received any of my order and only receive emails sent to all of their followers describing various reasons as to why the boxes haven't shippedThe most recent being that the shipping company is holding their stock hostageI no longer believe their excuses and they haven't responded to any emails from meI would like a refund, and to ensure no one else orders from them as they do not follow through with their serviceI ordered using Cratejoy
I received of boxes of productI prepaid for all along with premium shipping on 4/6/Boxes cost $a pieceI prepaid all at $
The Nocturnal Reader's Box has sent only of boxesOrder #***
I subscribed to Nocturnal Reader's Box back in DecemberI cancelled the subscription before the next renewal period and have had no business transactions with them sinceThey fraudulently charged my card in September Avoid any companies run by these people
I paid for the a box to be mailed in June of I have never received the box The company does not respond to my email inquiry regarding refund
I paid for a subscription box to be mailed in June of I have never received the box I emailed the company first via Facebook as they have a social media account requesting an update When I did not receive a response from there I emailed them at [email protected] over days ago requesting a refund and they have not responded
The date of charge to my Bank of America account was May 16th in the amount of 43$The box was supposed to be sent in June, and the only thing I received was a non-functional tracking number in JulyI have never received what I paid for and the company is not responding to my emails
I would like a refund on the goods that I never received
Bait and switch scheme from a dishonest and very desperate online merchant store The Nocturnal Reader's BoxBy the merchant's own documentation that was enclosed in the box, the item(s) ordered via their website were not supplied in this boxSimply using high impact science fiction and horror authors names on their website to promote products and not delivering said products is an unfair business practice that has to be ceased immediately for the protection of the consumer regardless of the claims made by the merchantThe theft of funds associated with the Bait and Switch scheme is especially revolting given the nature of the owner's association with the United States military
Owner's response: "Haha do you you have to do, the email was simply stating factsYou don't get to screw us out of money because you don't agree with the terms that are part of our serviceWe are not some giant company that can just write off this type of thing, we are two people, one of which is a disa
It is now August a majority of subscribers are still waiting for the June Box to be SHIPPED when we were told eight weeks ago they were going outAnytime you ask for proof that the boxes were dropped off the owner tells you he will get it then leaves you hanging or says he lost a pageAll emails are condescending, aggressive and place blame for delay on everyone else besides the companyWhen you ask for refunds on products you still do not have, you are given a very rude respsonse reminding there are no refunds and if you dispute he will charge a $fraudulent dispute chargeThe Facebook page is heavily monitored to the point of deleting negative comments and blocking the people who left them, so do not take their high rating at face valuePlease use caution before subscribing people are still owed June, July, August and a special edition King Box but the company has no plans to take a break to get caught up but are still taking monthly subscription payments and accepting new subscribers
Purchased a subscription box from them for $plus tax that was to be delivered in JuneNever received itNow they're closing without refunding
This company advertised a Stephen King Box for $plus tax with a great deal of them being signed by the author, but you had to pre-orderI pre-ordered, and the same day they stated that no books would be signed and no refunds givenI still wanted the product anyways, so I've waited since June when it was supposed to be deliveredI received numerous email updates berating customers for being angry and the company lying about shipping issues (they admitted this in the last email)Now the company has sent an email again berating it's customers and stating that nothing will be sent out, no refunds will be given (because they have no money?) and that when they are done with their law suite, they will sell their remaining stock (which many of us ALREADY PAID FOR)Now they are making us do disputes with our banksMine specifically is givin
This was an awful experience! I had paid for and did not receive July, August, September, and a special boxWhile patiently waiting I received company email excuse after company email excuseFinally I emailed the company asking for the merchandise that I paid for and I received a hostile response from the company stating that if they send me my boxes I would be taking money from the owner's family's mouthWhile waiting longer for my boxes I started seeing hostile comments on social media from the company to the other people wanting the boxes they paid forAfter getting another company excuse email that ended up stating that there would be no refunds because there was no money (NSF) I canceled my subscription and filed a dispute with my credit card company for the four chargesI just could no longer tolerate being treated so badly for wanting merchandise that I paid for
Extremely hostile company, fraudulent ownerFile a complaint with *** or your credit card company NOW if you are missing items or didn't receive your product; *** told me they're investigating him closely and they're honoring all refunds due to the amount of complaints they've received
I purchased a month subscription in May to begin in JuneThis is August 11th and still no box and no refund
I want a full refund of the entire amount of $
I paid for one box in May and did not receive it until August, well after the promised dateThe owner stated some personal issues causing the delay, but I cancelled in July since I had not received a box yetA newsletter was sent out on 9/stating that they would not be sending out any of the remaining purchased boxesOn 09/I had an anauthorized charge from this company, even though I had cancelled in July (and had not received charged for July, August, or September)I logged into my account and saw that my account which had previously said cancelled now said active - even though as previously stated, he had said that no more boxes would be sent
The NRB has taken three months worth of subscriptions from loyal customers and not delivered on goods, also will not answer their CS email
I have subscribed to NRB since June with minimal issuesThis year, starting in June, myself as well as hundred of other customers, have been charged for June, July, and August subscription boxes and have yet to receive any boxes or refundsAny complaints fall on the very deaf ears of the company's ownerI have been charged $to my debit card for boxes I have not received and I will never give them another dimeNRB has been rude and borderline abusive on social media and through emails that customers are sharing on their facebook pages, although many times customers don't receive a reply from them at all
This company tries to make deals with certain chosen people to send out product that other paying customers have yet to seeHave an email thread as evidenceThey will take money, offer refunds, then ignore email requests for refundsThey claim to have a product in the works, that will allow only subscribers to purchase, once subscribed, the product drastically changes what was initially advertised, and then their fall back position is it wasn't guaranteed They are months behind on shipping, and all you get if you question anything they say on social media is blocked and called a conspiracy theoristFor a book company, they seem closer to the types to burn books rather than face hard truths
Don't trust anything they say any moreRefuse to be treated poorly, or mislead by a company that is supposed to be seen as a "fun" thing
Pre-ordered item on 4/6/& suposed to receive between 6/18-7/but didn'tEmails to company requesting a refund went unanswered
I ordered a special edition King box on 4/6/The product was supposed to ship between 6/15/and 7/15/As of 9/16/I still have not received what I paid forBoth emails I sent requesting a refund went unansweredAny communications I received have been general newsletters with vague, changing stories about the progress of the itemDue to a lack of communication on the company's part, I filed a claim with my bank in an attempt to recoup my loss
The deal is you take my money, I get my product, that never happenedThey have 300$ of my money and still no product
They take no responsibility to anything that has happened this far and point the finger at the costumers when we get upset
They are three months behind and continue to threaten costumers saying if we file a claim to get our money back it's fraudulent but apparently taking my money and keeping my product isn't
When asked further questions about where the product is and when we will be receiving it we are hit with a nice dose of hostility and anger
I would never work this company againI am fully understanding that things happen out of the realm of control but how they have decided to handle things and the costumer service (if you can call it that) they have provided has been horrendous
I purchased a product I never receivedThe company is not responding
I purchased a specific product on April 4, in the amount of $online with my credit card and have never receivedThe business has been giving me the run around as it relates to my purchase and also threatens to "fight" any person who attempts to request a refundThe owner seems very argumentative and publicly shares he has "issues"
I reached out again today via email asking for a resolution however with no resolve
I do not want a refund I only want what I paid for It's been four months
This company is terribleOwner is a bully to customers and other companiesCustomers have not recieved July, August, or September and getting a refund or response from them is like pulling teethCustomers are being lied to, excuse after excuse with nothing being done to fix the situation, customers were promised consistent updates that didn't happen, expensive king box ISBN is nonexistent and I believe so is the productThis company screwed hundreds of people out of a lot of money and then blames the customers or other companies for all of its problemsI have NEVER been treated so poorly by a companyI truly believe it is fraudEven when they were behind they accepted new subscriber's, I feel terrible for the new customers who paid for or month subscriptions and have yet to receive anything
If I could give negative stars I wouldI had the subscription service for almost a yearOver a year for what I paid for but didn't receiveI paid for two boxes July and August that I never received and a special edition king boxAlso the owner Vincent would not refund me my moneyHe drug things out with his updates and personal messages until it was past the window time to be able to disputeHe is a terrible person and this company was awfulI'm out hundreds of dollarsBeware of anything he is touching or will be apart of
Ordered a monthly subscription box and have not received anything since May
In April, I paid for a 3-month subscription from Nocturnal Reader's Box (***) When I subscribed last year, I was on a three month at a time renewal and boxes were being sent out no later than the second week of each month I received May's box at the end of May, which was late, but acceptable However, I have not seen a box for either June or July
The owner has had some mental health issues and toward the end of June, advised that no one was able to send out the boxes until he returned from the hospital Since his release, there have been numerous excuses and promises of the box being sent I am not the only person having issues I received a tracking notice on July 17th for my June box but as of this date, the tracking says item cannot be found The owner is blaming *** for losing pallets and even promised in one email to provide a Bill of Lading from *** to prove he was not lying and had
This is a subscription box service that has not been sending me boxes for the past four months, despite taking the money for the aforementioned boxes
I have been charged for four subscription boxes which I have not received, namely for the months of June, July and AugustI paid for these through an automatic billing service, through my bank, Barclays
My account number with the Nocturnal Readers Box is #***, delivery reference ***, my IBAN is ***
I have made numerous requests through email for updates on whether these items are being sent, whether a refund is available and what is exactly happeningThis is a fine business, but seems to have gone off the rails in the past four monthsThe email updates from the owner read like confused ramblings, with no concrete information
June $
July $
August $
September $
Total $total loss
I had ordered months worth of subscription boxes from them in June expecting my first one in JulyI have not received any boxes
I have not received any of my order and only receive emails sent to all of their followers describing various reasons as to why the boxes haven't shippedThe most recent being that the shipping company is holding their stock hostageI no longer believe their excuses and they haven't responded to any emails from meI would like a refund, and to ensure no one else orders from them as they do not follow through with their serviceI ordered using Cratejoy
I received of boxes of productI prepaid for all along with premium shipping on 4/6/Boxes cost $a pieceI prepaid all at $
The Nocturnal Reader's Box has sent only of boxesOrder #***
I subscribed to Nocturnal Reader's Box back in DecemberI cancelled the subscription before the next renewal period and have had no business transactions with them sinceThey fraudulently charged my card in September Avoid any companies run by these people
I paid for the a box to be mailed in June of I have never received the box The company does not respond to my email inquiry regarding refund
I paid for a subscription box to be mailed in June of I have never received the box I emailed the company first via Facebook as they have a social media account requesting an update When I did not receive a response from there I emailed them at [email protected] over days ago requesting a refund and they have not responded
The date of charge to my Bank of America account was May 16th in the amount of 43$The box was supposed to be sent in June, and the only thing I received was a non-functional tracking number in JulyI have never received what I paid for and the company is not responding to my emails
I would like a refund on the goods that I never received
Bait and switch scheme from a dishonest and very desperate online merchant store The Nocturnal Reader's BoxBy the merchant's own documentation that was enclosed in the box, the item(s) ordered via their website were not supplied in this boxSimply using high impact science fiction and horror authors names on their website to promote products and not delivering said products is an unfair business practice that has to be ceased immediately for the protection of the consumer regardless of the claims made by the merchantThe theft of funds associated with the Bait and Switch scheme is especially revolting given the nature of the owner's association with the United States military
Owner's response: "Haha do you you have to do, the email was simply stating factsYou don't get to screw us out of money because you don't agree with the terms that are part of our serviceWe are not some giant company that can just write off this type of thing, we are two people, one of which is a disa
It is now August a majority of subscribers are still waiting for the June Box to be SHIPPED when we were told eight weeks ago they were going outAnytime you ask for proof that the boxes were dropped off the owner tells you he will get it then leaves you hanging or says he lost a pageAll emails are condescending, aggressive and place blame for delay on everyone else besides the companyWhen you ask for refunds on products you still do not have, you are given a very rude respsonse reminding there are no refunds and if you dispute he will charge a $fraudulent dispute chargeThe Facebook page is heavily monitored to the point of deleting negative comments and blocking the people who left them, so do not take their high rating at face valuePlease use caution before subscribing people are still owed June, July, August and a special edition King Box but the company has no plans to take a break to get caught up but are still taking monthly subscription payments and accepting new subscribers
Purchased a subscription box from them for $plus tax that was to be delivered in JuneNever received itNow they're closing without refunding
This company advertised a Stephen King Box for $plus tax with a great deal of them being signed by the author, but you had to pre-orderI pre-ordered, and the same day they stated that no books would be signed and no refunds givenI still wanted the product anyways, so I've waited since June when it was supposed to be deliveredI received numerous email updates berating customers for being angry and the company lying about shipping issues (they admitted this in the last email)Now the company has sent an email again berating it's customers and stating that nothing will be sent out, no refunds will be given (because they have no money?) and that when they are done with their law suite, they will sell their remaining stock (which many of us ALREADY PAID FOR)Now they are making us do disputes with our banksMine specifically is givin
This was an awful experience! I had paid for and did not receive July, August, September, and a special boxWhile patiently waiting I received company email excuse after company email excuseFinally I emailed the company asking for the merchandise that I paid for and I received a hostile response from the company stating that if they send me my boxes I would be taking money from the owner's family's mouthWhile waiting longer for my boxes I started seeing hostile comments on social media from the company to the other people wanting the boxes they paid forAfter getting another company excuse email that ended up stating that there would be no refunds because there was no money (NSF) I canceled my subscription and filed a dispute with my credit card company for the four chargesI just could no longer tolerate being treated so badly for wanting merchandise that I paid for
Extremely hostile company, fraudulent ownerFile a complaint with *** or your credit card company NOW if you are missing items or didn't receive your product; *** told me they're investigating him closely and they're honoring all refunds due to the amount of complaints they've received
I purchased a month subscription in May to begin in JuneThis is August 11th and still no box and no refund
I want a full refund of the entire amount of $
I paid for one box in May and did not receive it until August, well after the promised dateThe owner stated some personal issues causing the delay, but I cancelled in July since I had not received a box yetA newsletter was sent out on 9/stating that they would not be sending out any of the remaining purchased boxesOn 09/I had an anauthorized charge from this company, even though I had cancelled in July (and had not received charged for July, August, or September)I logged into my account and saw that my account which had previously said cancelled now said active - even though as previously stated, he had said that no more boxes would be sent