Joined this book club in June, never received any books as of 9/11/18, requested via Facebook and email refund and cancel my Subscription, NO ANSWER
Joined this book club in June, never received any books as of 9/11/18, requested via Facebook and email refund and cancel my Subscription, NO ANSWERContacted PayPal about this, they agreed to my claim, received this email this morning
An eCheck payment from The Nocturnal Reader's Box was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
They have not sent me the box that I already paid forI have tried communication with them, and its impossible
This is a subscription boxI paid for a three month subscription and I have not received anything yetI emailed them and have not heard back
I signed up last year and really enjoyed the productI have been patient with the owners' issues, but after seeing despicable responses from this company (in emails and messages to customers), and not receiving responses to my emails, I became frustratedI paid for the June, July, August boxes and the special edition King box (over $200), and as of August 11, had not received any of those items
The situation began when the company got behind on sending June's boxSome people recieved it in late July, but many, myself included, didn't even have verifiable tracking numbersThe July box has still not been sent out (as of 8/12) and many still don't have June's box
After multiple attempts to communicate with the company via email, Facebook, and Instagram, I cancelled my subscription and filed a dispute with my bank
Although we were initially told no refunds would be issued, various individuals began receiving them while some people received no response in communication attemptsThe term "partial refund" began to be thrown around
On 8/12/I received a response after days of my inital email asking for a refund (and after filing the dispute)My refunds for all products are pending for which I am gratefulThe owner told me that in light of being a good customer, he would give me the refund as well as send all the boxes as long as the offer stayed between us
This comment was made in relation to the various groups started on social media trying to figure out what was going onFrequently the company was portrayed in a negative light and he did not want me to relay the special "invitation" to those communitiesI commented in those groups that I felt it was time to contact the Revdex.com and Attorney General and the next day I magically recieved the response from the owner with his offer
I do not appreciate being bullied (comments NRB made about charging fees if we instigated disputes)I also really love how diligently they have worked to delete negative comments or reviews on their various platforms There have been excuses week after week with no definitive corrective action in placeI understand being sympathetic to the problems the company has encountered, but at the end of the day, this is a service, I am a consumer, and it's my money
The issues I have outlined are only part of a larger situation
This company at best is highly unprofessional, rude, and deliberately misleadingWhile I am pleased that my refund is pending, I am disgusted by the entire situation
Ordered months of boxes, never received oneThey took too long to admit that they are never coming; I cannot dispute with my bank
Back on June 4, I paid $for a month subscription to Nocturnal Reader's BoxI started getting newsletter emails about how they were behind because of a personal issue (a PTSD episode & hospitalization) but they were confident that they could catch upThis I still believeHowever, each email sent out after that had some new issue, such as shipping problems and packing problemsThe language got more hostile as time went on, but I chalked it realistically up to the owner being frustrated at people who were, understandably, upset about not receiving their boxesThree and a half months (this week), after the date I should have received my last box, I got this email:
"Last update for a while (IMPORTANT)
OkSo I was able to get some money for stuff, and I am still working on litigation with that crappy company
More importantly, is the
Prepaid in May for June, July and August box Never received anythingOwner abusive said he has PTSD and that is the reason, DHL lost shipment
Prepaid in May for June, July and August box Never received anythingOwner abusive said he has PTSD and that is the reason, DHL lost shipment Owner unresponsive Said we I was taking food out of his family's mouth Very unprofessional
Do not give this company a penny of your hard earned money because it will be a donation if you doYou will never see your product delivered! The owner is very rude to customers when they ask questions and they have stopped responding to emails and refund requests
Nocturnal Readers Box has taken three payments from me and has not provided the three products I orederedI have have asked refund and been ignored
Nocturnal Readers Box took three payments from me for July, August and September subscription boxes and has refused to answer my repeated requests for a refund despite their choosing to supply the products I paid forThese fees included the costs for foreign shipping
I cancelled my subscription November After the company crashed and they didn't have money, they went back and charged my card this month (September 2018)This has happened to several peopleHe opened a new company under his parents' name called Horror BeesI believe he charged everyone to help fund this new company or to pay off old debts as there are law suits against himHe has sent nasty emails telling people not to ask for refunds and to just contact the bank to file disputesThis is not the proper way to handle this
I subscribed to them on July 3rd and never got my boxI canceled before they could charge me againNow they are starting another company called Horror BeesI'm not falling for it
June subscription box paid for but not received or refunded
Several attempts have been made to communicate with company
No response received
Money for the Nocturnal Readers Box, June subscription, was debited from my checking account on May 16, I have sent several emails requesting a tracking number for the shipment I have since then sent emails requesting a refund for the box that I have not received
No one from the company has responded to me even once
They also said on their Facebook site that customers will be charged for filing a dispute with their bank for the purchase
I just wanted what I paid for, but at this point, four months later, I want my money back I have told them this more than once I want a response from NRB You cannot treat customers with such disrespect and expect to keep them
No product sent, request for either product or refund have been ignored
Regarding order #***, the "July Box" (SKU: ***) placed on June 6, 2018: The box was never sentI contacted the owner via email several times, and have received no reply or refund whatsoever
Have not received my July or August boxGot billed for bothAlso, customer service complaintYou can not get a Hold of these for nothing
I paid with credit card and didn't receive July or August subscription boxes
This business is absolutely horribleThey are currently (as of August 2018) two months behind (not counting their additional collectors box) and their sporadic updates are not helpful in the leastHalf the time you need to sift through various social media comments (in which they are abrasive, rude, and embarrassingly defensive and unable to take any sort of responsibility) for any sort of tiny updateI understand falling behind due to unforeseen circumstances but the way that they have handled this is unprofessional at bestThey are not a trustworthy company (updates contain inconsistencies and they very selectively reply to inquiries/comments and seem to also refund selectively)Do not do business with them
Never received *** *** reader's box that I paid for in April of this year
I want my money refunded back to me Even though this company states they don't have any money what did they do with the money they collected from all of us honest people who believed them when they advertised that they would be sending out a special *** *** box
never received july, august, or september items
my reference number is ***I had purchased three months of products at $(with shipping) a piece for a total of that were never receivedin addition to the three months that were not received I was charged for next month that I would like a refund for
Paid for merchandise and never received itCompany lied about products
April 5th I purchased a special edition Stephen King book from the companyTotal charge to my credit card was $The company kept putting out emails lying saying "the book is coming, its in the printers.." ectectThe company had no bookThey kept the money from their customers and kept sending the emails to drag us alongI never received what I payed forThen I get a random email saying they are closing the businessIn the email the company was really rude and clearly stated they had no intentions on giving anyone their money backSince I purchased the book way back in April I may not get my refund after I file a claim with my credit card companyThe company practically conned customers promising them a special book and then keeping their money and not giving them a thing
Paid for products not received, no return responses, withholding pertinent infofrom subscribers, lying, rude, terrible communicationWant my refund
Hi since your Facebook page is gone after so many people complained, and after author *** *** made a stand that you were endorsing products without legal permissionMy e-mails have gone unansweredPlease refund me my "King" Boxes which I paid for totaling $from April 2018, plus $for my June 15th payment & $for August 15th payment, since I have not received those products I paid for Email: ***@aol.comHope to resolve this ASAP...I will happily take a check that will not bounce, since I filed a dispute through my bank and you're blocked from withdrawing any more money, my bank said June 15th, payment cannot get refund from bank since it's more than days old...which you probably knew while you were stringing along your loyal customersAlso filed a dispute through PayPal for the "King" box
I subscribed to NRB on June 09thSince then I should've received three boxes (July, August, Sept) and have not received one single box
As stated above, I have not received a single box even though I subscribed in June and they took out over $in totalWhen asked for a refund, I received no response or moneyOthers with the same problem have had negative interactions with the sellerI paid for these boxes with my debit card thorough Crate JoyI have contacted them and they have not received communication eitherEach month we received "updates" that stated it was a problem with DHL and lost boxesThis turns out to be untrueMore excuses were provided and the seller as closed down all of their social media sites so customers can not contact themThe last newsletter was in early Sept in which they blamed the warehouse who packs the boxes
Joined this book club in June, never received any books as of 9/11/18, requested via Facebook and email refund and cancel my Subscription, NO ANSWER
Joined this book club in June, never received any books as of 9/11/18, requested via Facebook and email refund and cancel my Subscription, NO ANSWERContacted PayPal about this, they agreed to my claim, received this email this morning
An eCheck payment from The Nocturnal Reader's Box was declined by the sender's bankWe will automatically try to process this payment again in business daysIt then usually takes 3-days for the money to be deposited into your accountPlease do not ship items until you receive payment
They have not sent me the box that I already paid forI have tried communication with them, and its impossible
This is a subscription boxI paid for a three month subscription and I have not received anything yetI emailed them and have not heard back
I signed up last year and really enjoyed the productI have been patient with the owners' issues, but after seeing despicable responses from this company (in emails and messages to customers), and not receiving responses to my emails, I became frustratedI paid for the June, July, August boxes and the special edition King box (over $200), and as of August 11, had not received any of those items
The situation began when the company got behind on sending June's boxSome people recieved it in late July, but many, myself included, didn't even have verifiable tracking numbersThe July box has still not been sent out (as of 8/12) and many still don't have June's box
After multiple attempts to communicate with the company via email, Facebook, and Instagram, I cancelled my subscription and filed a dispute with my bank
Although we were initially told no refunds would be issued, various individuals began receiving them while some people received no response in communication attemptsThe term "partial refund" began to be thrown around
On 8/12/I received a response after days of my inital email asking for a refund (and after filing the dispute)My refunds for all products are pending for which I am gratefulThe owner told me that in light of being a good customer, he would give me the refund as well as send all the boxes as long as the offer stayed between us
This comment was made in relation to the various groups started on social media trying to figure out what was going onFrequently the company was portrayed in a negative light and he did not want me to relay the special "invitation" to those communitiesI commented in those groups that I felt it was time to contact the Revdex.com and Attorney General and the next day I magically recieved the response from the owner with his offer
I do not appreciate being bullied (comments NRB made about charging fees if we instigated disputes)I also really love how diligently they have worked to delete negative comments or reviews on their various platforms There have been excuses week after week with no definitive corrective action in placeI understand being sympathetic to the problems the company has encountered, but at the end of the day, this is a service, I am a consumer, and it's my money
The issues I have outlined are only part of a larger situation
This company at best is highly unprofessional, rude, and deliberately misleadingWhile I am pleased that my refund is pending, I am disgusted by the entire situation
Ordered months of boxes, never received oneThey took too long to admit that they are never coming; I cannot dispute with my bank
Back on June 4, I paid $for a month subscription to Nocturnal Reader's BoxI started getting newsletter emails about how they were behind because of a personal issue (a PTSD episode & hospitalization) but they were confident that they could catch upThis I still believeHowever, each email sent out after that had some new issue, such as shipping problems and packing problemsThe language got more hostile as time went on, but I chalked it realistically up to the owner being frustrated at people who were, understandably, upset about not receiving their boxesThree and a half months (this week), after the date I should have received my last box, I got this email:
"Last update for a while (IMPORTANT)
OkSo I was able to get some money for stuff, and I am still working on litigation with that crappy company
More importantly, is the
Prepaid in May for June, July and August box Never received anythingOwner abusive said he has PTSD and that is the reason, DHL lost shipment
Prepaid in May for June, July and August box Never received anythingOwner abusive said he has PTSD and that is the reason, DHL lost shipment Owner unresponsive Said we I was taking food out of his family's mouth Very unprofessional
Do not give this company a penny of your hard earned money because it will be a donation if you doYou will never see your product delivered! The owner is very rude to customers when they ask questions and they have stopped responding to emails and refund requests
Nocturnal Readers Box has taken three payments from me and has not provided the three products I orederedI have have asked refund and been ignored
Nocturnal Readers Box took three payments from me for July, August and September subscription boxes and has refused to answer my repeated requests for a refund despite their choosing to supply the products I paid forThese fees included the costs for foreign shipping
I cancelled my subscription November After the company crashed and they didn't have money, they went back and charged my card this month (September 2018)This has happened to several peopleHe opened a new company under his parents' name called Horror BeesI believe he charged everyone to help fund this new company or to pay off old debts as there are law suits against himHe has sent nasty emails telling people not to ask for refunds and to just contact the bank to file disputesThis is not the proper way to handle this
I subscribed to them on July 3rd and never got my boxI canceled before they could charge me againNow they are starting another company called Horror BeesI'm not falling for it
June subscription box paid for but not received or refunded
Several attempts have been made to communicate with company
No response received
Money for the Nocturnal Readers Box, June subscription, was debited from my checking account on May 16, I have sent several emails requesting a tracking number for the shipment I have since then sent emails requesting a refund for the box that I have not received
No one from the company has responded to me even once
They also said on their Facebook site that customers will be charged for filing a dispute with their bank for the purchase
I just wanted what I paid for, but at this point, four months later, I want my money back I have told them this more than once I want a response from NRB You cannot treat customers with such disrespect and expect to keep them
No product sent, request for either product or refund have been ignored
Regarding order #***, the "July Box" (SKU: ***) placed on June 6, 2018: The box was never sentI contacted the owner via email several times, and have received no reply or refund whatsoever
Have not received my July or August boxGot billed for bothAlso, customer service complaintYou can not get a Hold of these for nothing
I paid with credit card and didn't receive July or August subscription boxes
This business is absolutely horribleThey are currently (as of August 2018) two months behind (not counting their additional collectors box) and their sporadic updates are not helpful in the leastHalf the time you need to sift through various social media comments (in which they are abrasive, rude, and embarrassingly defensive and unable to take any sort of responsibility) for any sort of tiny updateI understand falling behind due to unforeseen circumstances but the way that they have handled this is unprofessional at bestThey are not a trustworthy company (updates contain inconsistencies and they very selectively reply to inquiries/comments and seem to also refund selectively)Do not do business with them
Never received *** *** reader's box that I paid for in April of this year
I want my money refunded back to me Even though this company states they don't have any money what did they do with the money they collected from all of us honest people who believed them when they advertised that they would be sending out a special *** *** box
Recieved months worth and then never recieved July, august, September and the king boxReally disappointing to have a company RIP so many customers off
never received july, august, or september items
my reference number is ***I had purchased three months of products at $(with shipping) a piece for a total of that were never receivedin addition to the three months that were not received I was charged for next month that I would like a refund for
Ordered a box as a giftGot tons of excuses but never got the box Filed dispute with my credit cardNot an honest company
Paid for merchandise and never received itCompany lied about products
April 5th I purchased a special edition Stephen King book from the companyTotal charge to my credit card was $The company kept putting out emails lying saying "the book is coming, its in the printers.." ectectThe company had no bookThey kept the money from their customers and kept sending the emails to drag us alongI never received what I payed forThen I get a random email saying they are closing the businessIn the email the company was really rude and clearly stated they had no intentions on giving anyone their money backSince I purchased the book way back in April I may not get my refund after I file a claim with my credit card companyThe company practically conned customers promising them a special book and then keeping their money and not giving them a thing
Paid for products not received, no return responses, withholding pertinent infofrom subscribers, lying, rude, terrible communicationWant my refund
Hi since your Facebook page is gone after so many people complained, and after author *** *** made a stand that you were endorsing products without legal permissionMy e-mails have gone unansweredPlease refund me my "King" Boxes which I paid for totaling $from April 2018, plus $for my June 15th payment & $for August 15th payment, since I have not received those products I paid for Email: ***@aol.comHope to resolve this ASAP...I will happily take a check that will not bounce, since I filed a dispute through my bank and you're blocked from withdrawing any more money, my bank said June 15th, payment cannot get refund from bank since it's more than days old...which you probably knew while you were stringing along your loyal customersAlso filed a dispute through PayPal for the "King" box
I subscribed to NRB on June 09thSince then I should've received three boxes (July, August, Sept) and have not received one single box
As stated above, I have not received a single box even though I subscribed in June and they took out over $in totalWhen asked for a refund, I received no response or moneyOthers with the same problem have had negative interactions with the sellerI paid for these boxes with my debit card thorough Crate JoyI have contacted them and they have not received communication eitherEach month we received "updates" that stated it was a problem with DHL and lost boxesThis turns out to be untrueMore excuses were provided and the seller as closed down all of their social media sites so customers can not contact themThe last newsletter was in early Sept in which they blamed the warehouse who packs the boxes