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The Paint Doctor

Colorado Springs, Colorado, United States, 80919-3866

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The Paint Doctor Reviews (%countItem)

The Paint Doctor painted our rental property and our house looks; beautiful, fresh, clean, and ready to sell. Which is our intentions. Brian was great from the beginning when he gave us a fair and resonable quote, (especially in this time when it seems people are trying to gouge you) to the end when he gave us a transferable warranty for the new owners. Our painter George, did a great job and showed up everyday until the job was completed and taken care of the details I requested. The house looks great, and I would highly recommend The Paint Doctor to anyone who wants Professionalism, performance and a great looking house.

Fantastic. They started with a color specialist to help me pick a color. Proceeded to power wash the house, caulk and patch where needed, then paint all surface with two coats. My house looks brand new and I love it.

We hired Paint Doctor to repaint the trim on our house because of its great rating at Revdex.com. We were not disappointed. Melissa B came out within minutes of our calling, gave us a clear estimate and paint choices, and told us when this would happen. Her explanation and recommendations were very useful for us. Her recommendation of *** Duration acrylic turned out to be perfect! Domingo finished yesterday and did a super job of cleaning, prepping, caulking, and then painting the whole place. He proved himself to be highly skilled--very thorough, with attention to detail and careful with the lines along the main house color. He finished on time and left the job site spotless.
We believe in and trust reviews at places like Revdex.com, and this job by Paint Doctor strengthens my faith in Revdex.com as a place to find the right contractors. John W

Would not recommend to anyone!! Experience in the past was ok, however recent experience was unacceptable!! A small project that was supposed to take 3 days turned into 6 weeks! The contract bid was for brush and roll on staining of a pergola top. The stain was sprayed on instead of brushed on which resulted in stain all over our flagstone patio and stain sprayed on the paint of the house, also killed a parcel of grass when the painter sprayed the grass for whatever reason! They said they would take care of the issues, which never happened and they quit corresponding after they were paid for the job because I trusted them to take care of the issues! Painter never showed up on time and always had some excuse. Very sloppy work and very poor customer service!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I just wanted to give The Paint Doctor a big shout out for the amazing exterior paint job on my home. Joseph was very professional and a joy to work with. Martin & paint crew worked Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I just wanted to give The Paint Doctor a big shout out for the amazing exterior paint job on my home. Brian was very professional and a joy to work with. The paint crew worked extremely hard and were very experienced. I have received many compliments and have referred The Paint Doctor. I am extremely satisfied and will continue to recommend the company. hard and were very experienced. I have received many compliments and have referred The Paint Doctor. I am extremely satisfied and will continue to recommend the company.

The Paint Doctor Response • May 28, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

Brian was very responsive in providing a quick and thorough quote. He provided 5 different price options which allowed us to pick the right price for our needs. His crew, George and Steve, are great guys who did a wonderful job at a reasonable price. I would highly recommend them for your painting needs.

The Paint Doctor Response • May 28, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

Contracted to paint our home with Brian from The Paint Doctor. Brian "sold" us on using his company for their experience and expertise. Contract was to scrape and prime all loose paint, caulk all siding, trim, fascia, soffits and cracks, re-nail loose nails etc. Minimal caulking was done, minimal if any priming was done.
Chad the painter showed up, pulled the gutters as per the contract, replaced 1 board, did not replace a board under the window, just nailed a 2X2 over it to conceal instead of replacing it. Made a huge mess, did not protect anything, overspray on wake board tower, storage shed, concrete, window screens, the list can go on and on...
Chad the painter came back on Wednesday March 18th to finish and fix some of the issue. He spent about an hour with his partner "slinging" paint and generally making a further mess, drips, runs, still no scrape/prime/caulk as I pointed out to him.
After Chad was finished I was so upset I called his boss Brian.....Brian made an appointment to come out and look at the paint job....in the meantime I get a verbal attack via text from Chad calling me a liar.....Brian did come out 3/28 and we walked and showed him the terrible mess Chad had made, he agreed to get it taken care of.....yea right. After waiting a month for Brian to send out a crew/call me I finally called him. He supposedly was sending out a crew, no call no show from the crew, crew will be there tomorrow, again no call no show. Crew will be here today at 1, no call no show. Brian won't answer when I call, makes promises via text but won't talk to me. I just want them to provide the service that I paid for.

The Paint Doctor Response • May 11, 2020

The Paint Doctor did resolve the issue. Another crew was sent out to take care of all of the issues. We were in contact with Mr. the entire time and we let him know about the painter's delay. We were finishing up another job and he was next in line to have his work completed. We had a crew out at his home on Friday, May 8th to take care of all of his concerns. We always stand behind our work and we strive to keep every customer happy.

The Paint Doctor Response • May 16, 2020

The Paint Doctor did do everything stated to contract. After we finished Mr. home he did walk it with the crew and he was initially very satisfied with the work performed that is why he paid us in full. We don't ever ask for any money up front only after the job is finished then we do the finial walk through and get paid on the job. Mr *** didn't contact the office until over a month after we have finished the contracted work that he was satisfied with. When he did call the office we sent the crew to take care of Mr., he still wasn't satisfied with the work we sent out a 2nd crew to Mr.s to attend to his house. The 2nd crew was running behind from working on another job and we let Mr. know as soon as the crew was finished they would be at his house again. We always strive to keep every customer satisfied The Paint Doctor does upwards of over 1000 properties a year and we have tens of thousand of satisfied customers over the last 27 years. The Paint Doctor will offer $100.00 refund check to Mr. for his time. We feel know matter what we do for Mr. he will not be happy with our work that is why we our offering $100.00 refund check. We wish we could have kept Mr. happy with the work performed we strive to always keep every single customer satisfied

Customer Response • May 22, 2020

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID .***, , and find that Mediation is necessary. The Paint Doctor has not acknowledged my follow up letter dated 5/18/20.

I would be willing to mediate if necessary.

Regards,

David

The Paint Doctor painted our exterior home and shed. Between power washing, prep, and paint, it was only 3 days total of work (with some days between washing and prep.) The crew was professional and did a great job! Joe was very available for questions and other communications. The quoted price was excellent and was more affordable than we expected. Overall, we're very happy with both the experience and result!

The Paint Doctor Response • May 04, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

We got 4 other quotes for getting our house painted, and ended up choosing the Paint Doctor. They don't have a huge painting team or marketing team, and their quotes came in the lowest (by FAR). We weren't concerned about having our house finished in three days, and did not like the idea that part of our cost would be paying for a marketing team (one of the competitor companies STILL calls me about once a month to see if I am interested after telling them "no" a year ago).
After our initial consultation, Chad showed up to start cleaning and prepping our house. He was meticulous and methodical, and took his time. We thought our house was in "okay" shape, but he spent countless hours examining and prepping/caulking every surface of our house. The painting process was pretty standard. It wasn't a "three day in and out process", but we didn't expect that, or mind. We knew we weren't paying for a team of 5-7 painters.
The best part of the Paint Doctors? Chad spent HOURS going over every single surface of our house with us, making sure we didn't see ANY imperfection. Chad said "three sets of eyes are better that one". We really appreciated him spending all the time with us making sure everything was absolutely perfect. Chad is professional and smart, and has a great sense of humor. Several of our neighbors have stopped by and admired their work, and we full heartedly recommend the Paint Doctors to everybody.

The Paint Doctor painted the entire interior of our house as we prepared it to be sold, the end result turned out very nice. We had had several bids and the Paint Doctor 's was reasonable. The painters were respectful, responsive to our requests, and attentive to details. I would consider using them again for future painting jobs.

The Paint Doctor Response • Mar 27, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

I hired The Paint Doctor to paint the exterior of my home. I purchased the 10 year labor and life time paint guarantee. After only a few months the paint began to peel on all sides. They have sent 3 different men out and they have agreed that the paint needs work. The third guy indicated he would be out the following Monday to repaint the house, that was 4 months ago and I have yet to see anyone. Now, Paint Doctor will not return my phone calls and I have not heard from anyone regarding this issue.

The Paint Doctor Response • Feb 05, 2020

I have reviewed the complaint and spoken with my staff. I will personally reach out to this individual and work out a solution that is satisfactory to all parties.

Brian *** Owner of The Paint Doctor

Could not be happier with the job the Paint Dr. Did on our home. They completed the job within a timely manner and did an amazing job! Thank you Paint Dr for giving us a beautiful new look!

The Paint Doctor Response • Feb 05, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

The Paint Doctor team was top notch from beginning to end. They were the most responsive as we investigated companies to employ for our interior paint project (same day response from internet request for quote). They were the most cost competitive within our search. They offered a complimentary color consultation which was extremely helpful. The job crew was punctual, efficient and extremely detail oriented. Overall, Great work!!!

The Paint Doctor Response • Feb 03, 2020

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

Brian was great to work with. And and Chad and his partner did a great job painting our house. They made sure everything was just right before leaving.

The Paint Doctor Response • Dec 11, 2019

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

After obtaining quotes for painting the exterior of my charming 1920 Victorian house, I'm glad that I hired The Paint Doctor to do the work. I was provided with several options and able to select the price I could afford. The crew was very friendly and did a fantastic job with the prep work, the painting, and the clean-up. They completed the job in a timely fashion and even worked around the small bursts of snowy weather. They were very responsive to my requests and did not hesitate to touch up the one spot I found during the final inspection. I am so satisfied that I am now having them prepare a quote to paint another building. I would highly recommend The Paint Doctor to others.

The Paint Doctor Response • Nov 25, 2019

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

Roy *** 10/11/19

Brian gave me a reasonable and discounted professional quote.
The crew of two professional painters completed the exterior house painting within four days (including pressure wash, scraping, caulking, taping, painting and clean-up).
The work and the service were great. The painters were professional and friendly.
The exterior house painting and clean-up was excellent.
I would highly recommend The Paint Doctor for exterior house painting.

The Paint Doctor Response • Oct 15, 2019

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

I am selling my house and The Paint Doctor was able to give same or next day estimates and complete the jobs under a short deadline. The work was top notch and the service was impeccable. I couldn't ask for better work or more friendly service.

The Paint Doctor Response • Oct 01, 2019

Thank you very much for your response we really appreciate you and all our customers!!!

Melissa came to my house and had my quote ready within 20 minutes..I was given the police discount which I appreciated very much. Melissa was pleasant, informative, and very helpful with recommendations on the paint to be used.

The Domingo paint crew showed up timely every day they were here. They kept me informed of their progress, such as when garage doors and front doors needed to be opened or closed. Approximately how much longer they would be. When they left for lunch and came back, which was helpful, because I have a Rotweiller and needed to know when he could go out. They were professional, and did an outstanding job painting my house..They even cleaned up messes from when the contractors painted it when it was new. I would recommend this company and their crew. Their all awesome..

It is always a pleasure to deal with people/companies who do what they say they are going to do. From pre-planning to follow-up The Paint Doctor delivered. Everyone was pleasant and helpful in my dealings with them. The painters they employ are polite, courteous and extremely hard-working. An unequivocal and enthusiastic recommendation for this company.

From the very start of the process to the final walkthrough, working with the Paint Doctor, Inc has been wonderful. Our estimator, Melissa, was knowledgeable and professional. She did a great job explaining our options and helped negotiate with our insurance company. She was always quick to reply to a phone call or text and patiently addressed all of our questions. This is the first time we have ever had to have a house painted, so we had a lot of questions!

When Domingo and his crew arrived to pressure wash, I knew they would be easy to work with. I was amazed of how thorough of a job that they did with prepping and priming. Even the neighbors stopped to compliment them on a job well done! They were extremely detailed oriented. Their work ethic was unparalled to any crew I have ever worked with. They showed up on time and worked solidly throughout each day. They spent six full days (M-Sat) working on our home and came back Monday morning to hit the few places that needed touching up. They addressed all of the areas that I pointed out without hesitation. That was so refreshing, as I am used to contractors getting defensive or arguing with me when I ask them to redo something.

I could not be more pleased with how our house turned out. It's twenty years old and it practically looks brand new! I highly recommend them.

The Paint Doctor Response • Aug 12, 2019

Thank you very much for the review and your feedback! Thank you in advance for considering The Paint Doctor for all of your future home improvement needs. Everyone at The Paint Doctor appreciates your business!

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