The Penn Warranty Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The prices they used to quote the repair did not come from an actual body shopWhen I asked where I could take my car to have the repairs done at this price they were unable to give me an answerAlso, upon 1st encountering the problem, I asked if [redacted] of South Orlando was an approved dealerI was told they wereThe repair time for fixing the Piston #was hours, more than double the as quotedSince the quote did not come from an actual repair shop I am not sure how they arrived at hoursAlso, they parts they suggested using to repair the car were not [redacted] certified partsWith a car just barely over 50,miles I would expect to had dealership certified partI was also with out a car for days due to their inadequate response timeA rental car for days equals well over $Had they responded to phone calls and voice mails in a more timely manner I still would have been with out a car for at least a week by the time the 3rd party investigated, parts were ordered and repairs were completedAt this point the only reason I have a car now is because I sold the carI would like full refund of the purchase price of the warranty$2, Regards, [redacted] ***

Dear [redacted] , In response to [redacted] ***'s rejection our position remains the same as stated earlier Also, the contract does have a provision for emergency repairs as I stated in our response Gale [redacted] M [redacted]

June 17, Dear ** [redacted] :I have received the complaint captioned aboveUpon review of our file, on June 13, 2014, [redacted] **'s husband contacted our claims department pertaining to the transmission of their [redacted] Upon discussion he stated that the vehicle had already been repaired on June 9, Based on this information the claim was denied due no authorization.The Contract clearly states under TO OPEN A CLAIM : "Your vehicle must be at a repair center in order for a claim to be opened....Once the vehicle is at the repair center, supply them a copy of your contractYou are responsible to have the repair center call us at ###-###-#### to open a claim (M-F from 9:00AM-5:00PM EST) and with the estimate of repairs before any work begins.” Further, "If it is determined that a covered component has failed and the estimate for the repair is agreed upon by our adjuster, an authorization number will be issued by us for the repair.” Additionally, this contract states: "No repairs are to be made on your vehicle until an authorization number is issued by THE PENN WARRANTY COPRORATION” and "Any claims for repairs without prior authorization will not be covered.”Again this is stated in the contract agreementWe were denied the right to investigate the repairs they are claiming and since they were completed without our authorization as per the contract terms, no payment will be made.Sincerely,THE PENN WARRANTY CORPORATION

July 14, 2016Dear [redacted] I have received the above referenced complaint dateFrom review of our file a claim was called in on September 16, by [redacted] pertaining to an oil change, serpentine belt & tensioner, hood latch lubricant, water pump and a/c control head of *** [redacted] 's [redacted] The only components covered under the contract agreement were the water pump and asc control headWe then authorized the amount the amount of $broken down as follows:$**Parts.Com a/c control head $Rock Auto water pump$Coolant $Labor of hours as pursuant to the Mitchell Labor Guide at the Contract rate of $100/hour $Per occurrence fee $Total authorization The other items are non covered components under the contract agreementThe contract covers specific component listed as stated under Section :"WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per OccurrenceParts not listed are not covered by this Service Contract." It further states, “Only components listed in the above systems are covered by this Service ContractNo other components, other than those listed above under the “What This Service Contract Covers', are covered by this Service Contract.”The oil change, serpentine belt & tensioner, hood latch lubricant are not listed; therefore, they are non-covered components under the contract agreement.When we received the invoice the only repair that took place was the water pump and the above authorization was adjusted to $for the water pump repair only and this was sent to the service centerWe were then contacted on September 23, again by [redacted] pertaining to the harmonic balancer, thermostat and housingThese are non covered components under the contract agreement and the claim was then closedThese are the only claims called in for this vehicleWe did pay for the water pump and we never received an invoice for the a/c control head repair[redacted] did contact us in September pertaining to a refundThe contract was purchased on June 18, for monthsA pro rated refund was offered however it would be issued to the lien holder, [redacted] Bank as stated in the contract agreementWe were never contacted by the lien holder for a refund and the contract remained active until it expired on June 17, Therefore no refund will be offeredWe have abided by the contract terms and did pay for a water pump repairAs to the a/c control head payment will be made for that item once an invoice has been received.Sincerely Gale *M [redacted]

I have received the complaint captioned above and have reviewed the fileOn April 28, 2016, [redacted] called in a claim for Mr [redacted] 's [redacted] pertaining to the ball joint and a/c compressorOn that date, the adjuster spoke to the repair center and went over the claims procedures and teardown requirements for the repair and authorized $broken down as follows: $Rock Auto a/c compressor $Rock Auto ball joint $Labor as per the Mitchell Labor Guide of hours @Contract rate of $75.00/hour-$Per occurrence fee $Total Authorization Please note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform you of the information for you to decide how to repair your vehicleAs per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said partThe price authorized above for the parts included next business day shippingThe owner of the vehicle you have the final decision as to how to have it repaired and to choose that of new parts is certainly their prerogativeHowever, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair they chooseThe terms of the Gold Contract agreed to and signed by you regarding the repair of the vehicle states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured partsAll parts will conform to manufacturer’s specifications.” The parts found by our corporation were non-original equipment manufactured parts, have a warranty from the supplier and are covered by us through out the duration of the contract agreementThe adjuster looks for the most cost-effective repair for the vehicleOnly the owner of the vehicle can make the decision as to how their vehicle can be repairedBy choosing parts at a greater cost the owner would then be responsible for the difference in costs charged by the repair centerPlease note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and laborThe authorization listed above repairs the vehicle as pursuant to the contract termsAs to the labor, the terms of the Contract regarding the labor coverage states: IWHAT THIS SERVICE CONTRACT COVERS number LABOR - Labor charges are based on industry accepted flat rate time to repair or replace a covered component up to sixty dollars ($75.00) per hourAgain, as pursuant to the guide it should take hours for this repair Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact meSincerely, THE PENN WARRANTY CORPORATION Gale TM [redacted] Corporate Attorney

July 23, Dear ** [redacted] :I have received the above referenced complaintUpon review of our file a claim was called in on June 3, by Big D Automotive pertaining to the transmission not going into reverse of ***'s [redacted] ***We instructed the service center to obtain the owners permission to have it torn down and diagnosed to show the complete and necessary repairOnce received an inspection was order by an independent inspector to verify the shop's diagnosis.The inspector verified that the shifter shaft seal in the extension housing is leaking long term with road dirt build upThe oil leaking from the seal has blown back into the shifter bushings and the bushings are soft and deteriate from the contaminationThis is causing a misalignment of the shifter, therefore the shifter will not put the transmission into reverse gear.Based on this report the claim was then deniedThe contract specifically states under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, #6, FOR FLUID LEAKS OR DAMAGE THAT RESULTS FROM FLUID LEAKSParagraph #7, FOR ANY BREAKDOWN CAUSED BY CONTAMINATION, OVERHEATING, LACK OF COOLANT OR LUBRICANTSSince the damage to the vehicle was caused by the fluid leak of the non covered seal there is no coverage under the contract agreement for this repairThank you for your time and attention and if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION

July 18, 2016Dear [redacted] ,I have received the above captioned complaint and have reviewed the filedOn July 11, 2016, [redacted] contacted our customer service pertaining to his [redacted] leaking oil from the oil pan gasketHe was instructed that this in not covered under the contract agreementThe contract covers specific components listed as stated under Section :"WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per OccurrenceParts not listed are not covered by this Service Contract." The contract also states on Page 1: “Only the components listed in the above systems are covered by this Service ContractNo other components, other than those listed above under “What This Service Contract Covers', are covered by this Service Contract.' The oil pan gasket is not listed; therefore, a non-covered component under the contract agreementAlso gasket and seals are not covered for fluid leaksThe Contract states under section IIIWHAT THIS SERVICE CONTRACT DOES NOT COVER paragraph #6, FOR FLUID LEAKS OR DAMAGE THAT RESULTS FROM FLUID LEAKS and paragraph "SEALS AND GASKETS ARE NOT COVERED BY THIS SERVICE CONTRACT UNLESS REQUIRED IN CONJUNCTION WITH A COWERED REPAIR...”As to any refund request the contract agreement states under WGeneral Provisions number 7., a percent refund of the Service Contract will be made less any claims paid within days of the Service Contract Purchase DateThe service contract was purchased on January 23, thus exceeding the allotted days of provision Wand denying a refundThe procedure of requesting a refund within the days is specifically stated in Provision number "To cancel, You must submit a written request and return the Service Contract to the Administrator." This was not done within the first days and therefore no refund would be grantedThere are no general provisions providing a pro rated refund in the contract agreementFurther any refund that may have been granted would have been paid to the lien holder, [redacted] Bank as stated in the contract agreement.Upon review if you have any questions or comments please do not hesitate to contact me.Sincerely, Gale M.Corporate Attorney

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: My bank has received no funds from Penn WarrantyAll I've gotten is a voicemail stating the money has been sent with absolutely zero proofTo date I am still owed the entire amount from PWC cancelling my contract.? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The repair technician spoke with the inspector concerning the leaky Valves The repair shop was not asked to aid in making further determinations concerning the damage done, a stance which if they were intent on fairness to me, (a partner as they say) should have been automatic The technician verified the origin of the damage as the guide breaking and ultimately causing damage to the rest of the engine The evidence shows that the car having the type of engine that it has (Interference Type) dictates that this type engine in which one or more valves in the fully open position extends into any area that the piston may travel into If this is the nature of this type of engine, then there is higher probability that there is in fact damage to the head, piston and or valves This is not the first time that the company in the years plus service has encountered an interference engine Further they are advertising themselves as RELIABLE (ABLE TO BE TRUSTED), making partners feel safeI have been without a car since 6/2/17, Penn advertised GOLD PACKAGE coverage including RENTAL CAR ALLOWANCE, yet I have not received any assistance I do not trust Penn, I don"t feel safe or respected, I paid dollars CASH MONEY to protect my investment and Penn is not honoring our agreement obtaining my money through fraud and deceit with no intentions of operating in accordance with the rules or standards.I will be instructing the auto shop to contact Penn to further facilitate the completion of this claim Regards, [redacted] ***

Dear [redacted] , For the reasons I stated earlier our position remains the same Gale *M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once the water pump went out on the truck, the vehicle was stopped immediately and the vehicle was towed to my home I have pictures of my truck that are dated sitting on the side of the road I also have the individual who towed the vehicle home who is willing to testify or provide a statement that he in fact towed the vehicle to my home The truck was inoperable upon the water pump failuthe first indication that the truck was not working properly(the power steering/brakes went out), I stopped the truck and turned off the engineAt that point, the hood was opened and I observed a broken water pump, belt, as well as a hole in the radiator It is common knowledge that you are unable to operate a vehicle when a water pump has went out as it will cause damage to your engine ( over heating ) etc Per the contract, it also states that as the consumer, we are able to speak to the adjuster, customer service manager, ehave tried numerous times to have this contact, but with no response We filed a dispute days ago with this company and have a letter from a certified mechanic stating all damage that occurred was due to the water pump going out and that extended use WAS NOT POSSIBhave not received a response from Penn Warranty Company There's no magic light on the dash of my truck ( or any car ) that tells you the water pump is going to failIt just happens Please find attached a letter from [redacted] regarding their inspection from a CERTIFIED FACTORY TRAINED TECHNICIAN Per this technician, it states, "there is absolutely no evidence to warrant a statement that the customer had excessive usage of the vehicle after the time of failure." We also received a phone call on June 13, at 3:a.mfrom the [redacted] police department stating it looked like our vehicle had been broken into as the hood of the truck was up- [redacted] had not touched our vehicle after the Penn Warranty company adjuster came out to "inspect" our vehicle-the adjuster that Penn Warranty sent out failed to secure the hood on our pickup-during this time, storms came through the area with strong wind and rain therefore causing the un latched hood to pop open and exposed the motor of our vehicle as well as the air intake(which had been removed for the adjuster to inspect the vehicle.) At this time, we are unsure as to the possible damage caused by the negligence of the Penn Warranty adjuster I have the vm's from the [redacted] Police Department as well as I can get a report from the officer on duty We purchased a warranty through this company that covers water pump, radiator, and fan clutare expecting for this warranty company to honor this warranty and pay for these itemsPlease keep in mind, we have been renting a vehicle for the last 1/weeks, this warranty issue has also resulted in lost wages for myself and my wife Regards, [redacted]

July 18, 2014Dear ** [redacted] :I have received the above referenced complaintUpon review of our file a claim was called in on May 23, by [redacted] pertaining to the transmission of ***’s [redacted] On that date, the adjuster spoke to the repair center and went over the claims procedures and teardown requirements for the repairAfter investigation we then authorized $for a used transmission repairWe were then contacted on July 7, by [redacted] again with transmission problemsSince they used the transmission we found the supplier sent in another one and we authorized $for the laborThe shop then contacted us stating the second transmission supplied has failedWe then contacted the customer on July 16, and instructed him that the supplier is sending in another transmission and he said okWe then authorized $for the laborOnce this repair has taken place please have ** [redacted] send to my attention any out of pocket expense he may have had with this claim and it will be further reviewed.Upon review if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION

March 18, 2016Dear [redacted] :I have received the above referenced complaintUpon review of our file, on February 25, [redacted] purchased a [redacted] along with our month/unlimited mileage Gold Contract.On February 26, 2016, Century [redacted] called in a claim for the transmission on the vehicleWe spoke with the service center and went over the claims procedure of tear down and possible inspectionThe shop needs to have the vehicle torn down to show the necessary and proper repair.This procedure is specifically stated in the Gold Contract, page 2, Section IVYOUR RESPONSIBILITIES BFiling a Claim- If your Vehicle incurs a Breakdown, You must take the following steps to file a claim: “ Prior Approval ?" Prior to any repair being made, have the Repair Facility to contact the Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claimThe Administrator can be contacted Monday through Friday, 9:a.mto 5:p.mat ###-###-####Emergency repairs, done outside of working hours, may be submitted to Customer Service with a letter of explanation for payment considerationIf it is determined that a covered component has failed and the estimate for the repair is agreed upon by our adjuster, an authorization number will be issued by the AdministratorThe amount authorized by the Administrator is the maximum amount that will be paid for repairs covered under the terms of this ContractNo repairs are to be made on Your Vehicle until an authorization number is issued by the AdministratorAny claim for repairs without prior authorization will not be coveredAuthorize Tear-Down - Authorize the Repair Facility to perform necessary diagnostic work and provide “teardown” authorization so that the Repair Facility can provide accurate diagnosis and estimate of repairsAllow the Administrator to inspect Your Vehicle prior to any repairs being made.”After several discussions with the shop, on March they instructed us that they are not a transmission shop, and could not do teardownThe vehicle was then to be moved to another shop and the claim was then closedWe were then contacted on March 10, by Foreign Auto Exchange pertaining to the transmission and when a follow up call was made the next day we were instructed that the vehicle had was no longer at the shop and the claim was then closedOn that same day Advanced Transmissions then contacted usThe transmission was then torn down and diagnosed and received an estimate for repairsWe then had the vehicle inspected by an independent inspector to verify the shop’s diagnosis and determine a cause of failure.After inspection we then authorized $1,for a used transmission repairAt the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform the owner of the information for him to decide how to repair his vehicleAs the owner of the vehicle you have the final decision as to how to have and the amount authorized could be used as an allowance toward any repair he may chooseAs per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said partThe terms of the Gold Contract states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured partsAll parts will conform to manufacturer’s specifications.” The adjuster looks for the most cost-effective repair for the vehicleOnly the owner of the vehicle can make the decision as to how their vehicle can be repaired.We have abided by the contracts terms and any delay in this matter would be that of the repair centers in the awaiting of the proper tear down to determine the complete and necessary repair.Sincerely,Gale M [redacted]

I spoke to two separate [redacted] representatives on Saturday, March 31, and was told a refund check, which is not only not the amount requested, but considerably lower than the prorated amount the [redacted] disclosed to me is standard and customary, Was mailed to the dealership where we purchased the related carI disclosed at that time that all phone numbers we had for that Dealership were no longer in service and requested another number that they had on fileThat number was disconnected as well and I told the representative soShe stated that [redacted] does not re-generate check payments under any circumstances and advised me to drive over an hour away to the dealership to determine the status of the check that was mailed out to me and my husband to the dealership location.? I told her this was a great inconvenience for me, but I scheduled time to? drive to the dealership location this week on 4-11-after work, and the drive was over an hour away for me on a weekdayNot only did a representative from the present tenant say that the referenced dealership we purchased the car from closed years ago, they said they had received no check from [redacted] that she was aware of and gave me another phone number which I’ve been calling all week [redacted] I have called two additional representatives at that new company, which operates under [redacted] in [redacted] , and have not received any response from one [redacted] )and no f/up call from the other (Marian)While I have been trying to work with [redacted] and the new dealership, I wanted to have a reasonable response to the complaint after chasing these people down.? I did initially draft a response on Tuesday, April 4, and updated it on Tuesday, April 11, after no Check materializedI wanted to be fair and see how things worked out.? Because I do not have the privilege of time in this matter, please see the response I drafted belowI would like to post this response on my case and am requesting that it be reopened because consumers deserve to know how this [redacted] treats its customers and that they operate fraudulently, distribute ambiguous contracts, feel justified in ? escaping from enforceability of paying out Warranty claims based on ambiguous terms and lack of thorough f/up with the repair shop and consumer (but they magically presented a very lengthy and thorough explanation of my claim to Revdex.com - a privilege neither the shop manager, Denise, ? nor me and my husband received previously) and basing their denial on the possibility of what could have possibly happened to a vehicle that allows them to wiggle out of claim payouts.? I have received completely unfair treatment as s consumer and poor customer service delivered by their representativesI truly appreciate this platform which allows dialogue between parties in dispute because otherwise [redacted] would never have given me the time of day.Below is the Response that I drafted on Tuesday, April 4, and updated on April 11, and? I would like P and wanted to not only have the privilege to read my complaint but to have another opportunity to respond to it.I am extremely disappointed in the response from [redacted] ’s representative.? [redacted] has refused to take responsibility to leading consumers with misleading leading and ambiguous terms and conditions, and now claiming to have no record of my ? previous communication with them.? It is extremely disrespectful to insinuate that your customer is being untruthful in order to scape goat out of your responsibilityThe main reason the manager of [redacted] complained to my husband and I about their flat refusal to repair my [redacted] was due to the fact that their response was that there was a possibility that the specified parts could have been exposed to fluids previouslyThere was nothing conclusive and there was no detailed response ever given to me and my husband,? or to the manager at [redacted] , according to her repeated statements to us, by [redacted] When I called in 2016, I spoke to a customer service ? representative, and also a representative of the refund departmentI was told that there was no recourse to my claim that my vehicle claim made by [redacted] was denied for no valid reason and conflict did with the terms of the warranty agreementFurthermore, for the representative from [redacted] insinuating to Revdex.com that I never had any communication with [redacted] is not only disappointing but has ? resulted in my decision to never take out a warranty with their company ever again and to actively campaign against them.? I am pulling cell phone records to submit to Revdex.com to expose the degree to which their rep has gone to try to discredit me? ? We should have been granted a full refund based on every detail I disclosed in my complaintI spoke to a member of the refund department staff on Wednesday, March and acknowledged receipt of P and warrantees response that a refund was being issued to usI received a letter stating that the refund would only be for $and that it was mailed to the dealership where we purchased our carI call the refund department and told him that the only phone number we had for the dealership was disconnected and asked if they would re-issue the check and mail it directly to our home addressI was told that this was not an optionI asked if there were Any other phone numbers, email addresses or any other contact information that they could provide to me for ? The dealership and I was given a second phone number, which I tried with the representative holding on the phone liveI told her that that phone number two was disconnectedHer response to me was that there was nothing they could do and they would not re-cut a checkShe advised me to drive the hour and a half to the dealership to see if they were still in businessI just left the business Dealership five minutes H headed back home on a Hour Drwith rush-hour traffic ? because of the poorest customer service in the automobile industry that I have ever encountered, and not only were they not in business as I told P and warranty I suspected, their business closed three years ago and the car dealership is under new managementThe representative at ? The dealership told me that they have nothing to do with the previous car dealerships and had no check for meThis has been the absolute worst experience I have ever had in a car purchase an extended warranty purchaseNow we have no refund, no fair refined, a close the dealership, and P and warrantee telling us that they refuse to generate another check payment to us as consumers.? ? The new dealership told me that they have nothing to do with the previous car dealerships and had no check for meThis has been the absolute worst experience I have ever had in a car purchase an extended warranty purchaseNow we have no refund, no fair recourse, a close the dealership, and P and warrantee telling us that they refuse to generate another check payment to us as consumers.? In addition, when I spoke to a CSR in 2016, I was told that refunds are prorated per the number of months left on the warrantyAt a cost if $for a 48-mo warranty, the pro-rated amount would be $332.50, with months left on the warranty, per the documentation that I provided to [redacted] from my insurance company ( [redacted] ) as was requestedTherefore, I have concluded that with [redacted] refusing to grant us a refund of the total purchasing price after suggesting that due to the POSSIBILITY that the parts involved in the repairs request by [redacted] MAY HAVE BEEN EXPOSED to fluids due to a torn cover, then subsequently offering a LESSER THAN FAIR PRORATED REFUND, which we can’t get anyway because the dealership went out of business years ago, per the current tenant, and [redacted] ’s Representative stated to me in a lengthy phone call on 3-31-18, that [redacted] does not re-cut checks, even if they mailed the refund to a dealership that’s gone out of business (and that the only thing they could suggest was that I drive over an hour away to determine if there is anyway I can retrieve the check that was mailed) I have concluded that [redacted] is a [redacted] that operates with fraudulent and unethical business practicesIn a time when law and ethics have become so intertwined, it is shocking that the Federal Trade Commission and Attorney General have allowed such a [redacted] to prey on consumersI will take my complaints against this company as far as the ladder leads.? ? [redacted] should not have the privilege of doing business with unsuspecting consumers.? I will warn anyone who will listen to beware of their fraudulent business practices, ambiguous warranty terms, and poor customer service ? because no hard-working family deserves to be cheated out of $? ? Respectfully submitted, [redacted] ***? ? ? ?

Dear [redacted] , No response is necessary, customer pursuing other options Gale [redacted] M [redacted]

Dear [redacted] ,? ? In response to [redacted] 's rejection attached is the contract that she purchased? As referenced in my earlier reply seals and gaskets, as well as fluid leaks are not covered? The one exception as stated under Engine are cylinder head gaskets and intake manifold gaskets are covered for coolant leaks only.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Gale *M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While the business claims to have mailed a refund check for the original contract purchase amount (which I have yet to receive), they falsified information in regards to my contract acceptance date to try and avoid refunding the amount I purchased the contract for and made the process even more frustrating to try and get my money back The company's contract stated that the issues with my vehicle would be covered under their warranty however they decided not to honor their contract and pay for the repairs leaving me with over a $bill They decided to wash their hands of this situation and reject the claim when they had an uneducated inspector falsify information and state that the damages were done prior to the contract acceptance date mechanics have now looked at my vehicle and all agree that there is NO way in which anyone could tell if the #wave plate was damaged prior to contract acceptance date therefore causing further damage when I have only driven the vehicle approximately miles since the date of purchasing the vehicle I want others to know that this warranty company is evidentally not a valid warranty company and that they will not repair your vehicle so the vehicle owner is better off saving their money in case repairs are needed at a later date or they should find another warranty company from the start as this company will not uphold their end of the contract The company has made this process extremely stressful and frustrating and I was without my vehicle for days while waiting on them to decide to not cover my repairs I have small children and this is NOT acceptable They should have covered the repairs PERIOD With the other complaints made against this company in the past years, it is evident that we are all having the same issues with the company not taking care of their customers Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me nut please reference to the attachmentI never received a written report or proof from the inspectorThe invoice is $1600, so my responsibility is still a lot and that is where my concern isIf we can not settle for the whole balance I will accept anything to help me with the billwhat should I doThank you again for being very helpful and responsiveI and my family appropriate the effectivenessRegards Regards, [redacted]

Dear [redacted] ,? ? Upon review of [redacted] ***'s file he has a service contract from ***? We only handle the claims processing and all decisions pertaining to the contract are from [redacted] and not us? [redacted] did make an offer to pay for some of the repairs at the request of [redacted] and are awaiting for his agreement of this offer? Any complaints should be directed to [redacted] since it is their contract.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Gale **? M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:If they would have explained to me all the the way you did, it wouldn't have gotten this far? I checked with [redacted] they said they will send the $to the bank, although they didn't admit that they would have had to send the contractThat part is solved? The $cancelation fee, ok I won't bicker and be pity about showing me the law where it states that? The $claim that was paid and then deducted the refund is a no? The cancellation was after the claim was authorized and paid, and the reason for the cancellation was explained in the initial complaint? How can you authorize a claim, pay it, but when the policy is cancelled you decide to take it off the refund?? Regards, [redacted] ?