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The Penn Warranty Corporation

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The Penn Warranty Corporation Reviews (542)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
As I said this company is a scam!!!!!

Dear *** ***, In response to *** ***'s rejection our position remains the same as stated earlier The attachment from *** *** was part of page of the contract that states what components are covered I have attached a complete copy of the contract which is six pages The section I referenced in my initial response that states what is not covered is on page and as you can see it is not in "fine print" as *** *** claims Gale M***

Dear *** ***,
In response to *** ***'s rejection our position remains the same as stated earlierAs to a vehicle becoming a total loss we do provide a pro rated refund minus any claims paidAlso as to selling the vehicle that is covered under section V General Provisions #to transfer the contract to another vehicle and this must be done at the time of sale
Gale *M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have sent in documents from the *** DEALERSHIP in regards to this matter which show that the tires and rims are within recommendation for my vehicleWhat is the next step that I need to take from here?
Regards,
*** ***

Dear *** ***,
In response to *** ***a's complaint please see the attached letter from our Dispute Department detailing our positionThe repair was completed without our authorization, however we did offer the amount of $for a used transmission to see if it can be amicably
resolved
Gale TM***October 19, 2015RE: *** *** No AuthorizationDear *** ***:I have received the above referenced complaint dated October 15, After a complete review of the facts and documents as they pertain to this claim, the following is a result of my findings.Included with the file is a copy of the claims worksheet showing that on September 11, 2015, *** *** *** called in a claim for transmission slipping of your *** ***On that date an adjuster was assigned to this matter, and verified with center vehicle/customer information, claims procedures, and tear down requirementsAfter various discussions an inspection of the Vehicle by an independent inspector was performed to verify the shop's diagnosis Upon inspection the vehicle had already been repaired, used transmission was installed and the vehicle and what was the Shop claimed was the Original transmission had some minor disassembly but the shop could not demonstrate any failure to this transmission at this timeThe inspector could not verify any failuresThe claim was then closed as denied since the repair took place Without our authorization and in violation of the contract termsA stipulation that The Penn Warranty Corporation makes upon its contract holders is to receive prior authorization for covered component repairsBy not receiving such authorization denies coverage for any claim of repairThis is specifically stated in the Standard Contract Section IVYOUR RESPONSIBILITIES BFiling a Claim- if your Vehicle incurs a Breakdown, You must take the following steps to file a claim: Prior Approval- Prior to any repairs being made, have the Repair Facility to contact Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claimFurther, "Any claim for repairs without prior authorization will not be covered."Under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, WHEN REPAIRS ARE PERFORMED WITHOUT THE ADMINISTRATOR'S PRIOR AUTORIZAITON.From review we will offer the amount of $968.50, which would have been a used transmission replacement and the amount we would have authorized had the proper verification took place to show the correct repair.Please note we are not accepting liability for this additional repair but making this offer to see if it can be amicably resolvedIf acceptable please sign the enclosed acceptance to the offer and payment will be sent directly to you attention.Sincerely,THE PENN WARRANTY CORPORATIONKrista L.Customer Relations

Dear *** ***,
In response to *** ***'s rejection our position remains the sameAlthough the contract states it can be cancelled at anytime, a refund is provided in the first days onlyThere are no general provisions for a pro rated refund only those allowed by a particular state lawNY is days and our days is greater
Gale *M***

March 28, 2016Dear *** ***:I have received the complaint captioned above and have reviewed the fileOn March 10, 2016, we were contacted by Mike’s Autocare Center pertaining to the engine if *** ***’s *** ***Upon discussions with the service center they stated that the
necessary repair was that of the liftersWe then authorized $broken down as follows:$*** *** valve lifters $*** *** valve cover gasket $Labor (hours as pursuant to the ***Labor [email protected] contract rate of $65.00/hour) -$Per occurrence fee $Total AuthorizationPlease note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform the owner of the information for him to decide how to repair his vehicleThe owner of the vehicle has the final decision as to how to have it repaired and to choose different types of parts is certainly his prerogativeHowever, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair the owner may chooseAs per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said partThe terms of the Standard Contract regarding the repair of the vehicle states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured partsAll parts will conform to manufacturer’s specifications.”The adjuster looks for the most cost-effective repair for the vehicleOnly the owner of the vehicle can make the decision as to how their vehicle can be repairedPlease note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and laborThe parts we authorized are remanufactured could have been supplied and covered throughout the duration of the contractThe service center stated that the necessary repair was the lifters and that is what we authorized.Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely,Gale *M***Corporate Attorney

Dear *** ***,
I received *** ***'s response to our offer. The attachment she had was a real estate contract and not the costs of her repair. However this will not change our position in this matter. The claim has been and remains denied and the offer of $2,is what we would have paid had there been coverage. This is our only offer. Also please note that there is a claim limit of $2,in her contract. Be that as it may, the original offer of $2,007.98 is still being offered through your agency to see if this can be resolved. If this is not acceptable to *** *** there is nothing further we can do in this matter Gale ** M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
Unfortunately, Penn makes a claim upon information that does
not existIn their response, they cite a contract for the protection plan
Attached are the only three documents provided when the agreement was entered
intoThe first is showing the cost of the protection plan listed on the
vehicle purchase contractThe second and third are the brochure that was
stapled to the purchase contract upon purchase
Any additional terms that Penn wants to add after the fact
would need to be reviewed and agreed upon by both partiesNo additional terms
were supplied nor agreed upon by both parties
The information provided at the time of purchase shows
clearly that the power steering pump and other items are includedIn addition,
the suspension information was presented to Penn by the dealership on the same
date they were presented with the “cam adjuster” claim which they note they
paid (they chose to pay the cheaper of the repairs)Wanting me to go through
the entire process again over the suspension is a clear stall tacticThey will
need to review this and honor the protection plan that was purchased
At this point, I am still hoping to receive a satisfactory answer
from the company that they will honor the protection plan I purchasedHoping
to keep this out of court as well as off websites such as *** and
other consumer complain websites

Dear *** ***, In reply to *** ***'s rejection our position remains the same as stated earlier The struts are not covered parts under the terms of the contract agreement As to any refund the contract under VGeneral Provisions number 7., specifically states a percent refund of the Service Contract will be made less any claims paid within days of the Service Contract Purchase Date The service contract was purchase on July 25, thus exceeding the allotted days of provision Vand denying a refund The procedure of requesting a refund within the days is specifically stated in Provision number “To cancel, You must submit a written request and return the Service Contract to the Administrator.” This was not done within the first days and therefore no refund would be grantedThere are no general provisions providing a pro rated refund in the contract agreement Further any refund that may have been granted would have been paid to the lien holder, *** as stated in the contract agreement. Gale *M***

November 30, 2016Dear *** ***.I have received the above referenced complaintUpon review of our file, on October 27, 2016, a claim was called in by *** ** *** pertaining to the sway bar, rear shocks, and front thrust rod bushing on *** ***'s *** *** These parts are non covered
components under the service contract agreement and the claim was then closedThe contract covers specific components listed as stated under Section :"WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per OccurrenceParts not listed are not covered by this Service Contract." The contract also states on Page 1: “Only the components listed in the above systems are covered by this Service ContractNo other components, other than those listed above under “What This Service Contract Covers', are covered by this Service Contract.” The sway bar, rear shocks, and front thrust rod bushing not listed, therefore, are non-covered componentsAs a result, *** *** then requested a refund of the contract agreementThe contract states under WGeneral Provisions number 7., specifically states a percent refund of the Service Contract will be made less any claims paid within days of the Service Contract Purchase DateThe service contract was purchased on October 27, 2015, thus exceeding the allotted days denying refundThere are no general provisions in the contract for a pro rated refund.Thank you for your time and attention and if you have any questions or comment please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale M.Corporate Attorney

October 20,
Dear *** ***:I have received the complaint captioned above and have reviewed the fileOn September 26, 2014, *** *** *** called in a claim on *** ***'s *** *** for tapping noise in engine, check engine light onAn adjuster was assigned to this
matter at which time verified with the shop customer/vehicle information, claims procedures, and tear down requirementsAn estimate to replace the engine was received and upon review, an inspection was requested and said inspection by an independent third party inspector took place.As a result of this inspection it was verified that the left cam bank chain guide is brittle and has broke apart, chain made contact with timing chain cover and block from continued operationHeavy amounts of plastic and metal debris collected on oil pump screen resulting in a loss of oil pressure and lack of lubePlastic and metal debris in remaining dark colored oil and in the oil panThe #rod bearing is moderately scored from circulation of debris and crank journal is groovedCam bearing caps are moderate scoredThe cause of failure is a material failure of cam chain guide with continued operation resulting in all listed damage from loss of oil pressure and lack of lube due to restricted oil pump pick up screenAs a result of the above inspection findings we then authorized for the left cam chain guide only as follows:$*** *** left cam chain guide $*** *** oil pan gasket $*** timing cover gasket $1,Labor- per occurrence fee $Total (auth# ***)Due to the continued operation verified by the independent inspector, the additional damages to the engine were deniedThe terms of the Standard Contract regarding reimbursement for a component failure states: “Other items not covered include: ....overheat...continued operation after the initial failure...” The failures to the engine were denied for said condition and only that of the left cam chain guide was covered.Upon review we will offer the additional amount of $for a total of $1,This is what we would have authorized for a used engine repair had the additional damage not been denied due to the continued operationThis would consist of a used engine for $and labor of hours to remove and replace, per the *** labor guide, at the contract rate of $65/hour for a total labor of $These amounts minus the $per occurrence fee come to the amount offeredWe are not accepting liability as to the additional amount but making this offer is made to see if this can be amicably resolvedIf acceptable please have *** *** forward a paid invoice and once received the amount of $will be paid through my office and the authorized amount of $1,will be paid through the claims department.Sincerely,THE PENN WARRANTY CORPORATIONGale M Corporate Attorney

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

August 8, 2014Dear *** ***,I have received the complaint captioned above and have reviewed the fileOn August 4, 2014, *** Motorsports called in a claim for the cooling fan on *** ***'s *** *** ***On that date, the adjuster spoke to the repair center and went
over the claims procedures and teardown requirements for the repairUpon discussion with the service center the necessary repair was that of the cooling fan control module and connector at moduleThe connector is a non covered component under the contract agreementThe cooling fan module failed due to water damage, burnt upAs listed on service contract, to remedy any breakdown of the parts listed as covered, “the failures of any original or like replacement part covered by this Service Contract to perform its intended function(s) in service, including worn beyond service limits...” Failures as such did not occur.However, upon review please provide the repair invoice for the repair of the cooling fan module and it will be further reviewed.Sincerely,THE PENN WARRANTY CORPORATION

I have received the above referenced complaintUpon review of Our file Mr*** purchased our month to month Genesis contract for his *** *** *** that went into effect on October 26, In March of Mr*** contacted us to change the billing on the contractThe Genesis
Contract clearly states: "Provided payment is received by the specified date, this contract will renew monthly to the original purchaser unless cancelled in Writing by the vehicle owner or The Penn Warranty Corporation." This Genesis Contract was received and approved by The Penn Warranty Corporation with payment being charged to account Supplied on Contract.Monthly payments were made from this account until May 26, when payment charged had been rejectedA notification was then forwarded to Mr*** on that same dateOn June 28, 2016, Mr*** contacted us to reinstate the contract but it was rejected since this was over a month after expirationPlease note the monthly payments are done automatically through our computer system and when it tried to receive payment for the month of June the Card Was declined.Thank you for your time and attention and if you have any duestions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale TM*** Corporate Attorney

I have received the above referenced complaintUpon review of our file a claim was called in on April 29, by JLR Collision pertaining to Mr***’s *** ***The
adjuster spoke with the service center verifying vehicle information, claim procedures and tear down requirements from the ownerUpon completion to the tear down an inspection was then done by an independent inspector to verify the shop’s diagnosisThe inspector found that the vehicle had modifications of cold air intake tube, mass airflow sensor and oversized tiresThe tires on the vehicle are front, 235-45-and rear, 315-35-The manufacturer’s requirements for the size of tires are 245-45-Based on these findings the contract was then canceled due to these alterations. The contract agreement states under VGENERAL PROVISIONS, Number 7, "Cancellation By Us - We may cancel this Service Contract for any reason within ninety (90)days of the Service Contract Purchase Date or any time with just cause (unless otherwise as indicated by Your state, within the State Amendment section), including:• If there has been a material misrepresentation....." Had our corporation been notified of the alterations the contract would have been rejectedThe contract was then cancelled and a refund is being forwarded to your attention. Further the inspector found that the damage to the #and #pistons are consistent with a foreign object entering the engine and continued operationThe damage to the timing chain guide occurred during teardownHad the contract not been canceled due to the alterations, the claim would not have been covered under the contract agreementAs listed on service contract, to remedy any breakdown of the parts listed as covered, “the failures of any original or like replacement part covered by this Service Contract to perform its intended function(s) in service, including worn beyond service limits…” Failures as such did not occur. Thank you for you time and attention and if you have any questions please contact me. Sincerely, THE PENN WARRANTY CORPORATION Gale TM*** Corporate Attorney

I have received the complaint captioned above and have reviewed the fileOn December 1, 2016, *** *** called in a claim for Ms***'s *** *** pertaining to the transmissionOn that date, the adjuster spoke to the repair center and went over the claims procedures and
teardown requirements for the repair and authorized $broken down as follows:$Used transmission/shipping$Labor as per the Mitchell Labor Guide of hours @Contract rate of $85.00/hour-$Per Occurrence fee $Total AuthorizationPlease note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform you of the information for you to decide how to repair your vehicleAs per Supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said partThe owner of the vehicle you have the final decision as to how to have it repaired and to choose that of a remanufactured transmission is certainly their prerogativeHowever, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair they chooseThe terms of the Contract regarding the repair of the vehicle states: “At the administrator's option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured partsAll parts will conform to manufacturer's specifications.”The adjuster looks for the most cost effective repair for the vehicleOnly the owner of the vehicle can make the decision as to how their vehicle can be repairedBy choosing parts at a greater cost you would then be responsible for the difference in costs charged by the repair centerPlease note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and laborThe authorization listed above repairs the vehicle as pursuant to the contract terms.The used transmission found had 82,miles and the vehicle at the time of repair had over 114,milesAlso, the supplier had a day warranty on the part and it would have been covered throughout the duration of the service ContractFurther the vehicle was purchased used and for us to authorize and pay for a remanufactured transmission would give you a greater benefit than Originally purchased.Thank you for your time and attention and if you have any questions of Comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale TM*** Corporate Attorney

April 15, 2016Dear *** ***:In response to *** ***’s rejection, the vehicle was inspected by an independent inspector to verify the shop’s diagnosisHe verified the torque converter was heat discolored and the hub was worn/scoredThere is torques converter material seen in the valve body and in the clutch drumsSome of the valves are binding in the valve bodyThe low clutches are dark and the steels are discoloredThe cause of failure was an internal failure of the torque converter causing contamination to the unit with subsequent damage to the valve body, clutches and steels from continued operationBased on these findings our corporation authorized $for the torque converter onlyThe additional damage was as a result of continued operation and not covered under the contract agreementPlease advise, the terms of the Contract regarding reimbursement for a component failure states under section IIIWhat This Service Contract Does Not Cover, under number of said section, “For additional loss or damage with is occasioned by you or operator‘s failure to use all reasonable precautions to protect the vehicle from any further loss or damage after a breakdown or failure has occurred or been indicated.” Again, failures to the other items were denied for said conditionsIn addition, the service contract also states a responsibility of the service contract holder is to prevent further damageThis is noted under section IVYour Responsibilities, number 1., Prevent Further, Damage, “You are responsible for observing Your Vehicle warning lights and gauges, and taking appropriate action immediately to prevent further damageFailure to do so may result in the denial of the limitation of coverage.“As listed on service contract, to remedy any breakdown of the parts listed as covered, “the failures of any original or like replacement part covered by this Service Contract to perform its intended function(s) in service, including worn beyond service limits...” Failures as such did not occurAs verified by the independent third party inspector, the additional failures occurred due to continued operation thus not from service or worn and therefore, were properly denied coverage.Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely, Gale *M***

July 14, Dear ***,I have received ***’s complaint and have reviewed his fileAs to any refund request the contract agreement states under VGeneral Provisions number 7., a percent refund of the Service Contract will be made less any claims paid within
days of the Service Contract Purchase DateThe service contract was purchased on April 13, thus exceeding the allotted days of provision Vand denying a refundThe procedure of requesting a refund within the days is specifically stated in Provision number "To cancel, You must submit a written request and return the Service Contract to the Administrator.” This was not done within the first days and therefore no refund would be grantedThere are no general provisions providing a pro rated refund in the contract agreementFurther any refund that may have been granted would have been paid to the lien holder, *** *** as stated in the contract agreement.In addition we authorized and paid the amount of $for a water pump repair on ***’s vehicleUpon review if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION

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Address: 1081 Hanover Street Hanover Industrial Estates, Mechanicville, Pennsylvania, United States, 18706-2028

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