Initial Business Response / [redacted] (1000, 12, 2014/12/08) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 11/18/with [redacted] Refund Transaction ID#8KVXXXXXXDXXXXXXJ for your order (ID#XXXXXXXX)Please check with [redacted] and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes [redacted] did refund my payment after I initiated a complaint and requested a full refund for not receiving merchandise No one from JC Whitney EVER contacted me regarding this entire ordealI will never buy from your company again and will tell others about your business practicesI hope this wears a brand for your company to warn others of how awful your customer service isThank you for being a complete waist of my time and frustration **
Initial Business Response /* (1000, 5, 2015/04/02) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 3/24/with Refund Transaction ID#***XXXXX for your Order(ID#XXXXXXXX)Please
check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from JC Whitney simply states what I had already knownThe refund was given only because I went through my bank to prove that it was a fraudulent withdrawal from my account based on what JC Whitney's own policy statedThey stated that my account would not be debited until the item shippedThey debited my account on 3/13/the item did not ship until days later on 3/18/That was also one day after I cancelled the orderThe response also did not address the advertisement that JC Whitney still to this day of 4/2/has on their web page stating that the item will ship to days from when the order was placedI placed the order on 3/2/and as stated previously it was shipped on 3/18/JC Whitney only refunded my money after numerous calls to their so called "customer service" lineIt is the only phone number that can be found anywhere for JC WhitneyThe response also does not address the lies that came from the customer service representativeWhen I spoke to her she told me her name was *** however when she sent me an email it came from a women named Amor GranadorWhen I questioned her about it she did not have a good answer for it"***" also told me she was a supervisor but when another person referred to her she told me that she was a customer service representativeSo basically what I am saying is no I do not except their response for the simple reason that this company started off lying when I placed the order and continued to lie though out the entire order process up to the final transactionOn 3/17/I told *** to cancel my order and she said it would take to hours to process the cancellationI then called back after the allotted hours and spoke to another person and she told me that "she recommends that I accept the order otherwise I will be responsible for the shipping cost to ship it back"I asked how my order was not cancelled and I got the same answerWhen I did finally talk to *** on 3/19/she told me that she did cancel my order however when I spoke to the shipping company that had the item at this time they told me that they were calling me to set up a delivery timeIt was not until I refused to accept delivery of the package that JC Whitney realized that they were going to be responsible for the item because it was not going to ever make it to meOn 3/24/days after the initial purchase I spoke to a women named *** and she told me that the cancellation had not been processed as of yet mind you this is now full days after the hours *** told me it would take to process the cancellation and days after JC Whitney had spoken to the shipper and had them reroute the item backI asked *** why and she did not have any idea that I wanted it cancelled*** was then able to talk to the accounts payable department and had the order cancelled and within days my money was finally returned to me*** seems like she is the only competent employee that they haveShe is also the only truthful employee that I dealt with the entire time I dealt with JC Whitney
Final Business Response /* (4000, 9, 2015/04/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2015/04/29) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 4/29/with Refund Transaction *** ($59.87), Refund Transaction
*** ($107.52) and *** ($183.91) for your Order(ID#XXXXXXXX)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, be advised that you have been issued RMA#[redacted] for the Floor Mats(Part#[redacted]); together with a [redacted] Shipping Label ([redacted]) and was sent to your e-mail address,...
[redacted]@yahoo.com, along with the Return Instruction. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $76.10 on 01/04/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]) that you need not return to us anymore, you may keep or...
dispose it.. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. While Our Policy states, " We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2014/11/27) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $184.42 on 11/24/14 per Refund Transaction [redacted] for your order (ID#XXXXXXXX)....
Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
"
Complaint: 10885927
I am rejecting this response because: You still have not offered to give me what I bought. In the product details on your website it said it came with the rear window. You admit there is a problem, but you wont return the top, and you won't give me what you said was included. You are offering me half the value of what was supposed to be included. This has gone on for months now. Will you stand behind your word?
Sincerely,
Ryan [redacted]
We sincerely apologize for the inconvenience. Additional rebate of $15.27 was issued to the buyer's account on 7/5/2016 with refund Trans ID#[redacted] on top of the $5.00 discount previously issued on 6/9/2016 to compensate the missing hardware. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, cancellation of orders are not guaranteed as they are being processed electronically and forwarded immediately to the warehouse upon confirmation of the order. Hence, your order was completely delivered...
through FedEx tracking#[redacted] on Fri 7/22/2016 12:04 pm. While [redacted] has been issued and sent to you, so you can return the part to us, return freight charges are not reimbursable unless the return is a direct result of our error. Nonetheless, to resolve this, may we offer you a discounted shipping label to be deducted from your refund; send your confirmation at [redacted]@usautoparts.com with Revdex.com Case #[redacted] as reference so we can provide you with the label immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the remaining studs, but after much hassle. Hopefully future transactions go smoother than this.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Once again J.C. Whitney is not acknowledging what the real problem is with my shipment and subsequent return of items I ordered. Let's try this again. After ordering my parts online and paying with my debit card I noticed on my bank statement that the amount had been debited and then credited back to my account. I did not understand why this would be, so I called 'customer service' to inquire as to why. I was told that my bank probably refused payment and that my order did not exist. I assumed a mistake had been made in the ordering process and took J. C. Whitney 'customer service' people at their word that the order did not exist. At this point I ordered my parts from another company. A few days later I noticed my bank account was being debited individually for the parts I ordered from J. C. Whitney. Again I called 'customer service' and it was only then that I found out how they billed my account in the way they did. Billing for each item as it was shipped from different warehouses, instead of the total amount as was debited and then credited back to my account originally. And it was only then that I requested a return of the parts being shipped because I would now have two sets of them. Continually stating what your policy is concerning reimbursable return shipping charges is, does not excuse what I was told by the J.C. Whitney 'customer service' people. In fact, if your policy states (in part) "a direct result of an error on our part", which it was, then you owe me $238.37 for return shipping costs because it was the negligence of 'customer service' in our initial phone conversation that ultimiatly resulted in the items being returned.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, " We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...
your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc. If you need to verify whether or not your item can be returned, please call our Returns Desk at [redacted] option number 4 and we'll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. Ineligible items will only be held for a limited time after our initial contact attempt. Please note that the warehouse may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you. JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects." Thus, RMA#[redacted] has been issued to you so you can return the part(Part#[redacted]-Mat) to us however, upon our receipt, it has pet hair all over it and not in a resalable condition. We then contacted you to inform you that your refund has been denied due to the condition of the part and requested to provide for a shipping label so we can return the part back to you however we did not receive any. Nonetheless, as a sign of goodwill, a $50.00 refund has been issued to you on 2/29/16 with Refund Transaction ID#[redacted] as compensation. While a refund of $68.95 was also issued to you on 2/29/16 with Refund Transaction ID#[redacted] for Part#[redacted]. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $162.23 on 6/27/17 with [redacted] Refund Transaction ID#[redacted] ($75.41) for the Mass Air Flow Sensor and [redacted] Refund Transaction...
ID#[redacted] ($86.82) for the Distributor. Kindly check with [redacted] and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]
Complaint: [redacted]
I am rejecting this response because: The product is poor quality and doesn't work properly regardless of return window.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The part was shipped to my address? How did your own customer service not know this but repeatedly told me this part was not available in the warehouse. If part is at my home upon return after holidays, I will use it. BUT I WILL NEVER order form JC Whitney again. And I ADVISE all consumers to be VERY cautios when ordering from your company. Your overseas customer service is horrendous, does not know your business and /or needs further training.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Thu 5/04/2017 11:54 am and [redacted] on Fri 5/05/2017 11:34...
am at the buyer's address,[redacted]
Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and refund...
has been denied. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience. Thank you.
Initial Business Response / [redacted] (1000, 12, 2014/12/08) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 11/18/with [redacted] Refund Transaction ID#8KVXXXXXXDXXXXXXJ for your order (ID#XXXXXXXX)Please check with [redacted] and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes [redacted] did refund my payment after I initiated a complaint and requested a full refund for not receiving merchandise No one from JC Whitney EVER contacted me regarding this entire ordealI will never buy from your company again and will tell others about your business practicesI hope this wears a brand for your company to warn others of how awful your customer service isThank you for being a complete waist of my time and frustration **
Initial Business Response /* (1000, 5, 2015/04/02) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 3/24/with Refund Transaction ID#***XXXXX for your Order(ID#XXXXXXXX)Please
check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from JC Whitney simply states what I had already knownThe refund was given only because I went through my bank to prove that it was a fraudulent withdrawal from my account based on what JC Whitney's own policy statedThey stated that my account would not be debited until the item shippedThey debited my account on 3/13/the item did not ship until days later on 3/18/That was also one day after I cancelled the orderThe response also did not address the advertisement that JC Whitney still to this day of 4/2/has on their web page stating that the item will ship to days from when the order was placedI placed the order on 3/2/and as stated previously it was shipped on 3/18/JC Whitney only refunded my money after numerous calls to their so called "customer service" lineIt is the only phone number that can be found anywhere for JC WhitneyThe response also does not address the lies that came from the customer service representativeWhen I spoke to her she told me her name was *** however when she sent me an email it came from a women named Amor GranadorWhen I questioned her about it she did not have a good answer for it"***" also told me she was a supervisor but when another person referred to her she told me that she was a customer service representativeSo basically what I am saying is no I do not except their response for the simple reason that this company started off lying when I placed the order and continued to lie though out the entire order process up to the final transactionOn 3/17/I told *** to cancel my order and she said it would take to hours to process the cancellationI then called back after the allotted hours and spoke to another person and she told me that "she recommends that I accept the order otherwise I will be responsible for the shipping cost to ship it back"I asked how my order was not cancelled and I got the same answerWhen I did finally talk to *** on 3/19/she told me that she did cancel my order however when I spoke to the shipping company that had the item at this time they told me that they were calling me to set up a delivery timeIt was not until I refused to accept delivery of the package that JC Whitney realized that they were going to be responsible for the item because it was not going to ever make it to meOn 3/24/days after the initial purchase I spoke to a women named *** and she told me that the cancellation had not been processed as of yet mind you this is now full days after the hours *** told me it would take to process the cancellation and days after JC Whitney had spoken to the shipper and had them reroute the item backI asked *** why and she did not have any idea that I wanted it cancelled*** was then able to talk to the accounts payable department and had the order cancelled and within days my money was finally returned to me*** seems like she is the only competent employee that they haveShe is also the only truthful employee that I dealt with the entire time I dealt with JC Whitney
Final Business Response /* (4000, 9, 2015/04/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2015/04/29) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 4/29/with Refund Transaction *** ($59.87), Refund Transaction
*** ($107.52) and *** ($183.91) for your Order(ID#XXXXXXXX)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, be advised that you have been issued RMA#[redacted] for the Floor Mats(Part#[redacted]); together with a [redacted] Shipping Label ([redacted]) and was sent to your e-mail address,...
[redacted]@yahoo.com, along with the Return Instruction. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $76.10 on 01/04/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]) that you need not return to us anymore, you may keep or...
dispose it.. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. While Our Policy states, " We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2014/11/27) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $184.42 on 11/24/14 per Refund Transaction [redacted] for your order (ID#XXXXXXXX)....
Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
"
Complaint: 10885927
I am rejecting this response because: You still have not offered to give me what I bought. In the product details on your website it said it came with the rear window. You admit there is a problem, but you wont return the top, and you won't give me what you said was included. You are offering me half the value of what was supposed to be included. This has gone on for months now. Will you stand behind your word?
Sincerely,
Ryan [redacted]
We sincerely apologize for the inconvenience. Additional rebate of $15.27 was issued to the buyer's account on 7/5/2016 with refund Trans ID#[redacted] on top of the $5.00 discount previously issued on 6/9/2016 to compensate the missing hardware. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, cancellation of orders are not guaranteed as they are being processed electronically and forwarded immediately to the warehouse upon confirmation of the order. Hence, your order was completely delivered...
through FedEx tracking#[redacted] on Fri 7/22/2016 12:04 pm. While [redacted] has been issued and sent to you, so you can return the part to us, return freight charges are not reimbursable unless the return is a direct result of our error. Nonetheless, to resolve this, may we offer you a discounted shipping label to be deducted from your refund; send your confirmation at [redacted]@usautoparts.com with Revdex.com Case #[redacted] as reference so we can provide you with the label immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the remaining studs, but after much hassle. Hopefully future transactions go smoother than this.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Once again J.C. Whitney is not acknowledging what the real problem is with my shipment and subsequent return of items I ordered. Let's try this again. After ordering my parts online and paying with my debit card I noticed on my bank statement that the amount had been debited and then credited back to my account. I did not understand why this would be, so I called 'customer service' to inquire as to why. I was told that my bank probably refused payment and that my order did not exist. I assumed a mistake had been made in the ordering process and took J. C. Whitney 'customer service' people at their word that the order did not exist. At this point I ordered my parts from another company. A few days later I noticed my bank account was being debited individually for the parts I ordered from J. C. Whitney. Again I called 'customer service' and it was only then that I found out how they billed my account in the way they did. Billing for each item as it was shipped from different warehouses, instead of the total amount as was debited and then credited back to my account originally. And it was only then that I requested a return of the parts being shipped because I would now have two sets of them. Continually stating what your policy is concerning reimbursable return shipping charges is, does not excuse what I was told by the J.C. Whitney 'customer service' people. In fact, if your policy states (in part) "a direct result of an error on our part", which it was, then you owe me $238.37 for return shipping costs because it was the negligence of 'customer service' in our initial phone conversation that ultimiatly resulted in the items being returned.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, " We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...
your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc. If you need to verify whether or not your item can be returned, please call our Returns Desk at [redacted] option number 4 and we'll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. Ineligible items will only be held for a limited time after our initial contact attempt. Please note that the warehouse may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you. JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects." Thus, RMA#[redacted] has been issued to you so you can return the part(Part#[redacted]-Mat) to us however, upon our receipt, it has pet hair all over it and not in a resalable condition. We then contacted you to inform you that your refund has been denied due to the condition of the part and requested to provide for a shipping label so we can return the part back to you however we did not receive any. Nonetheless, as a sign of goodwill, a $50.00 refund has been issued to you on 2/29/16 with Refund Transaction ID#[redacted] as compensation. While a refund of $68.95 was also issued to you on 2/29/16 with Refund Transaction ID#[redacted] for Part#[redacted]. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $162.23 on 6/27/17 with [redacted] Refund Transaction ID#[redacted] ($75.41) for the Mass Air Flow Sensor and [redacted] Refund Transaction...
ID#[redacted] ($86.82) for the Distributor. Kindly check with [redacted] and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]
Complaint: [redacted]
I am rejecting this response because: The product is poor quality and doesn't work properly regardless of return window.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The part was shipped to my address? How did your own customer service not know this but repeatedly told me this part was not available in the warehouse. If part is at my home upon return after holidays, I will use it. BUT I WILL NEVER order form JC Whitney again. And I ADVISE all consumers to be VERY cautios when ordering from your company. Your overseas customer service is horrendous, does not know your business and /or needs further training.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Thu 5/04/2017 11:54 am and [redacted] on Fri 5/05/2017 11:34...
am at the buyer's address,[redacted]
Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and refund...
has been denied. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience. Thank you.