Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and UPS that your order was completely delivered through UPS tracking#[redacted] on 6/28/2016 7:06 P.M. We are sorry for the delay in shipping the...
part to you. Thus, as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, JC Whitney is now a part of [redacted], still a US based company with an address at [redacted]. Nonetheless, we sincerely apologize for the confusion. Rest assured...
that actions are being taken to avoid incidents as such.Our record shows that confirmed with [redacted] and [redacted] that your order was completely delivered through [redacted] tracking#[redacted] on Fri 1/22/2016 2:08 pm and through [redacted] tracking#[redacted] on Sat 1/23/2016 10:51 am to your location in [redacted], ID [redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as much as we want to issue you a refund, the Manufacturer denied the Warranty Claim that you have on the Catalytic Converter---as per Eastern Catalytic, " The converter sent for warranty inspection...
has been denied warranty as the converter has been severely overheated and the internal substrate has melted due to an engine problem. Unfortunately we can't cover converters damaged by engine issues under warranty." Nonetheless, you may contact the Manufacturer directly so they can explain further the inspection result. Here's the contact information: [redacted] Telephone number: (215) [redacted] Ext.[redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. We apologize that you have not been able to get any resolution to the problem when you spoke to our Customer Service Team. Thus, rest assured that actions are being taken to avoid future incident as such. As a sign of goodwill and to resolve this, we have issued a full refund for $62.64 for Part#[redacted] with Refund Transaction ID#[redacted] and you need not return the part to us anymore, you may keep or dispose it. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While one of our Sales Agents will be contacting you to assist you in placing an order for the correct part. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $70.67 on 1/11/16 with Refund Transaction ID#AL0CCFD3DA75 for your returned Part#V15685210. Please check with your bank/credit card company and give...
them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Complaint: [redacted]
I am rejecting this response because:After all the time wasted on the phone and being misinformed by your staff, you expect me to accept a 10% discount, especially considering the fact that you offer a 10% promo code on your website to all customers. I don't think so.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, be advised that we did not charge you for your order (ID#[redacted]) and no amount was deducted from your account; the Authorization made on your account was never captured and expired. Kindly let us...
know if you have other questions by calling our Customer Service Team at [redacted]. Again, we apologize for the inconvenience.
Hi, Apologies for the late response. We were only able to access the complaint today due to an error that has been brought up to you and now has been fixed. Here's our response for this complaint. Please accept our sincerest apologies for any trouble or inconvenience we have caused...
you. Our record shows that you have been issued a Full Refund of $679.99 on 11/02/15 with Refund Transaction ID#AU3CDB82767D for your Order(ID#26420674). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Thus, rest assured that actions are being taken to avoid future incidents as such. As a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#26420674. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience. Thank you.
Complaint: [redacted]
I am rejecting this response because: business has made absolutely zero effort to resolve issue. Company only offers same discount that's offered to all customers daily. I purchased the item in good faith, the business said it was out of stock, I asked for my order to be maintained until it came in--order was totally canceled and price increased over $100. I even asked for a partial credit--but, business refuses good customer relations. Zero customer satisfaction!!!
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was told several times that the warehouse had units to ship it was in stock. They did not want to ship it to me because they posted a different price than charged to me and tried to make me cancel my order by offering me a $20 coupon of which I never received. They did not act as a responsible merchant. Yes I did receive the second part of the order. But it was like magic it happened almost immediately after I registered the complaint. I will never do business with that company again and will tell everyone I know about my experience.
Sincerely,
[redacted]
We sincerely apologize for the inconvenience. Please be advised that we have issued you RMA#[redacted] with Prepaid shipping label ([redacted]). The Shipping Label with the Return Instruction was sent to your e-mail address, [redacted].[redacted]@yahoo.com, so you can return the part to us at no cost...
on your end. Please use the label immediately or it will expire. (1. RMA# should be mark outside of the shipping box; 2. Parts must be returned on their original conditions and in their original boxes; 3. All returns must be packaged properly). Refund will be given once parts have been received and inspected. If label was not received, please feel free to contact our customer service at 1-866-[redacted].Thank you for your patience and cooperation.
Complaint: [redacted]
I am rejecting this response because: I understand that you have a 30 day return policy. However, we were unaware that the part was incorrect until we tried to install it and it didn't match what we were removing from the truck. We live in Minnesota. The weather is very cold and we tried to install it the first available weather chance. The packing slip stated that what I ordered by description, was what was in the box and without tearing apart my own truck, it is a little difficult to realize that the part is incorrect. However, this is not a matter of the wrong part being ordered or shipped by mistake. This is a matter of your catalog description and your part number being incorrect on line and therefore caused the wrong part to be shipped. It is your responsibility to make sure your product description matches your catalog number and those mistakes should be admitted by the company and not be blamed on the client, like your staff did. I was actually called a liar by one of your customer service people. For a company that prides themselves on customer service, that is a disgrace. And to have another one actually tell me that they are not a "charity service" is another.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and UPS that your order was completely delivered through UPS tracking#[redacted] on 6/28/2016 7:06 P.M. We are sorry for the delay in shipping the...
part to you. Thus, as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, JC Whitney is now a part of [redacted], still a US based company with an address at [redacted]. Nonetheless, we sincerely apologize for the confusion. Rest assured...
that actions are being taken to avoid incidents as such.Our record shows that confirmed with [redacted] and [redacted] that your order was completely delivered through [redacted] tracking#[redacted] on Fri 1/22/2016 2:08 pm and through [redacted] tracking#[redacted] on Sat 1/23/2016 10:51 am to your location in [redacted], ID [redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as much as we want to issue you a refund, the Manufacturer denied the Warranty Claim that you have on the Catalytic Converter---as per Eastern Catalytic, " The converter sent for warranty inspection...
has been denied warranty as the converter has been severely overheated and the internal substrate has melted due to an engine problem. Unfortunately we can't cover converters damaged by engine issues under warranty." Nonetheless, you may contact the Manufacturer directly so they can explain further the inspection result. Here's the contact information: [redacted] Telephone number: (215) [redacted] Ext.[redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. We apologize that you have not been able to get any resolution to the problem when you spoke to our Customer Service Team. Thus, rest assured that actions are being taken to avoid future incident as such. As a sign of goodwill and to resolve this, we have issued a full refund for $62.64 for Part#[redacted] with Refund Transaction ID#[redacted] and you need not return the part to us anymore, you may keep or dispose it. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While one of our Sales Agents will be contacting you to assist you in placing an order for the correct part. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $70.67 on 1/11/16 with Refund Transaction ID#AL0CCFD3DA75 for your returned Part#V15685210. Please check with your bank/credit card company and give...
them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Complaint: [redacted]
I am rejecting this response because:After all the time wasted on the phone and being misinformed by your staff, you expect me to accept a 10% discount, especially considering the fact that you offer a 10% promo code on your website to all customers. I don't think so.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, be advised that we did not charge you for your order (ID#[redacted]) and no amount was deducted from your account; the Authorization made on your account was never captured and expired. Kindly let us...
know if you have other questions by calling our Customer Service Team at [redacted]. Again, we apologize for the inconvenience.
Hi, Apologies for the late response. We were only able to access the complaint today due to an error that has been brought up to you and now has been fixed. Here's our response for this complaint. Please accept our sincerest apologies for any trouble or inconvenience we have caused...
you. Our record shows that you have been issued a Full Refund of $679.99 on 11/02/15 with Refund Transaction ID#AU3CDB82767D for your Order(ID#26420674). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Thus, rest assured that actions are being taken to avoid future incidents as such. As a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#26420674. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience. Thank you.
Complaint: [redacted]
I am rejecting this response because: business has made absolutely zero effort to resolve issue. Company only offers same discount that's offered to all customers daily. I purchased the item in good faith, the business said it was out of stock, I asked for my order to be maintained until it came in--order was totally canceled and price increased over $100. I even asked for a partial credit--but, business refuses good customer relations. Zero customer satisfaction!!!
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was told several times that the warehouse had units to ship it was in stock. They did not want to ship it to me because they posted a different price than charged to me and tried to make me cancel my order by offering me a $20 coupon of which I never received. They did not act as a responsible merchant. Yes I did receive the second part of the order. But it was like magic it happened almost immediately after I registered the complaint. I will never do business with that company again and will tell everyone I know about my experience.
Sincerely,
[redacted]
We sincerely apologize for the inconvenience. Please be advised that we have issued you RMA#[redacted] with Prepaid shipping label ([redacted]). The Shipping Label with the Return Instruction was sent to your e-mail address, [redacted].[redacted]@yahoo.com, so you can return the part to us at no cost...
on your end. Please use the label immediately or it will expire. (1. RMA# should be mark outside of the shipping box; 2. Parts must be returned on their original conditions and in their original boxes; 3. All returns must be packaged properly). Refund will be given once parts have been received and inspected. If label was not received, please feel free to contact our customer service at 1-866-[redacted].Thank you for your patience and cooperation.
Complaint: [redacted]
I am rejecting this response because: I understand that you have a 30 day return policy. However, we were unaware that the part was incorrect until we tried to install it and it didn't match what we were removing from the truck. We live in Minnesota. The weather is very cold and we tried to install it the first available weather chance. The packing slip stated that what I ordered by description, was what was in the box and without tearing apart my own truck, it is a little difficult to realize that the part is incorrect. However, this is not a matter of the wrong part being ordered or shipped by mistake. This is a matter of your catalog description and your part number being incorrect on line and therefore caused the wrong part to be shipped. It is your responsibility to make sure your product description matches your catalog number and those mistakes should be admitted by the company and not be blamed on the client, like your staff did. I was actually called a liar by one of your customer service people. For a company that prides themselves on customer service, that is a disgrace. And to have another one actually tell me that they are not a "charity service" is another.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]