Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that your order has been successfully cancelled and no charge has been made to your account. The Authorization for $258.00 was never captured and no amount was deducted from your...
account. As much as we want to get the part to you on time, we are still coordinating with the Manufacturer as to what happened to this order. Rest assured though that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at ###-###-####. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Fri 5/06/2016 1:34 pm and [redacted] on Fri 5/06/2016 9:28 am....
We are sorry for the delay in shipping the parts to you. Thus, a refund of $47.17 has been issued to your account on 5/10/16 with Refund Transaction ID#[redacted] for the Shipping charge. While as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued an RMA#[redacted] and was sent at your e-mail address, [redacted].[redacted]@creativegoalsolutions.org, along with the Return Instruction so you can return the...
part to us for your Order #[redacted]. May we request you to send the part at [redacted] Progress Parkway [redacted], IL. 61301 and submit the return tracking# at [redacted]@usautoparts.com with Order ID#[redacted] as reference. Once we receive the returned part back in our warehouse we will process the refund back to the cardholder’s account. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate JC Whitney rectifying this situation. I will retract my complaint once the check clears.
Sincerely,
[redacted]
Initial Business Response /* (1000, 12, 2014/12/08) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $310.89 on 11/18/14 with [redacted] Refund Transaction ID#8KVXXXXXXDXXXXXXJ for your order...
(ID#XXXXXXXX). Please check with [redacted] and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Thus, rest assured that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 14, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes [redacted] did refund my payment after I initiated a complaint and requested a full refund for not receiving merchandise.
No one from JC Whitney EVER contacted me regarding this entire ordeal. I will never buy from your company again and will tell others about your business practices. I hope this wears a brand for your company to warn others of how awful your customer service is. Thank you for being a complete waist of my time and frustration.
**
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse confirmed that the Roof Rack is not included in the part. We apologize for the confusion and mistake. Nonetheless, to resolve this, we have issued you RMA#[redacted] along with a Pre-paid...
Shipping Label ([redacted]) sent at your e-mail address, [redacted]@yahoo.com, so you can return the part to us for a full refund. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account.Thus, rest assured that we are fixing the listing in our site and actions are being taken to avoid future incidents as such. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of:$56.84 for Order [redacted] on 11/13/15 with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs).$56.84 for Order...
#[redacted] on 11/12/15($28.42) with Refund Transaction iD#[redacted] and on 11/13/15($28.42) with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While the rest of the parts on Order #[redacted] were completely delivered through [redacted] (Part#s [redacted] Brake Caliper) on Sat 11/07/2015 9:49 am to your location in [redacted] Deltona, FL 32725. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at [redacted] Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...
your return." Thus, our record shows that you placed the order 8/28/14 and we could've authorized the return if the request has been made upon your receipt of the part; however, it's already way beyond (more than a year) our return policy so it was denied. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $112.41 on 10/18/16 through your [redacted] account for your order (ID#[redacted]). Kindly let us know if you have other questions by calling our Customer...
Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $111.15 on 12/27/16 with Refund Transaction ID#[redacted] for Part#[redacted] (Power Steering Pump+CORE). Please check with your bank/credit card company...
and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that a check refund is now being processed and will be sent to you within the next 2-7 business days for the remaining refund on your order. The check will be sent to your billing...
address at [redacted] N [redacted] ST # [redacted], TX 75201. We will let you know of any updates that we may have. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] (Part#[redacted]-Air Suspension Compressor Kit)...
on Wednesday, 09/21/2016 at 10:47 A.M. and [redacted] (Part#[redacted]-Air Spring Kit) on Tuesday, 08/16/2016 at 11:15 A.M. at your location in 4 [redacted] Lane New Milford, CT [redacted]. We are sorry for the delay in shipping the part-Compressor to you as it was on back order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund for $241.39 on 5/11/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]). Please check with your bank/credit card company and...
give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as per our confirmation with the manufacturer, this item(KEECF4212TO33SP) doesn't include the rear window. We apologize for the mistake and confusion this has caused you. Rest assured that actions are...
now being taken to avoid future incidents as such.
However, unfortunately, we can't send you the missing part; further, this item is non-returnable. Nonetheless, to resolve this case, may we offer you a refund of $100.00 as compensation for the inconvenience and missing part. Kindly confirm at [email protected] with Order #25975707 as reference, if you agree to this offer so we can process the refund to your account immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The component failed completely. It was not overheated by any engine problem. That would indicate a catastrophic engine failure. If the internal components have "overheated" it is because faulty construction or manufacturing error. The car runs fine. There is NO engine problem. I have complied with EVERY step of their "Inspection Process." They actually have my part AND my money. They can't TAKE my money AND leave me with NOTHING. That is STEALING. I am not interested in having the company's procedures explained to me for the umpteenth time. I demand either a refund or a replacement item. As I stated, they are in possession of MY catalytic converter AND the money I paid I PAID them for it.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if it is true. They have been telling me since June the item is on back order and will be available on a given date. The dates come and go and still no headers. If they find a similar product with good reviews I will accept them as well. But I need the headers by the end of October.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, upon our confirmation with the Manufacturer, the item that you ordered is still on back order until 10/21/16. Hence, may we know then if you are still willing to wait for the part? We are also looking...
for alternative part for your vehicle that is currently available; we'll update you at the soonest time.While we are still working on removing/updating Out of Stock items from our website. Rest assured that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that your order has been successfully cancelled and no charge has been made to your account. The Authorization for $258.00 was never captured and no amount was deducted from your...
account. As much as we want to get the part to you on time, we are still coordinating with the Manufacturer as to what happened to this order. Rest assured though that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at ###-###-####. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Fri 5/06/2016 1:34 pm and [redacted] on Fri 5/06/2016 9:28 am....
We are sorry for the delay in shipping the parts to you. Thus, a refund of $47.17 has been issued to your account on 5/10/16 with Refund Transaction ID#[redacted] for the Shipping charge. While as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued an RMA#[redacted] and was sent at your e-mail address, [redacted].[redacted]@creativegoalsolutions.org, along with the Return Instruction so you can return the...
part to us for your Order #[redacted]. May we request you to send the part at [redacted] Progress Parkway [redacted], IL. 61301 and submit the return tracking# at [redacted]@usautoparts.com with Order ID#[redacted] as reference. Once we receive the returned part back in our warehouse we will process the refund back to the cardholder’s account. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate JC Whitney rectifying this situation. I will retract my complaint once the check clears.
Sincerely,
[redacted]
Initial Business Response /* (1000, 12, 2014/12/08) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $310.89 on 11/18/14 with [redacted] Refund Transaction ID#8KVXXXXXXDXXXXXXJ for your order...
(ID#XXXXXXXX). Please check with [redacted] and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Thus, rest assured that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 14, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes [redacted] did refund my payment after I initiated a complaint and requested a full refund for not receiving merchandise.
No one from JC Whitney EVER contacted me regarding this entire ordeal. I will never buy from your company again and will tell others about your business practices. I hope this wears a brand for your company to warn others of how awful your customer service is. Thank you for being a complete waist of my time and frustration.
**
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse confirmed that the Roof Rack is not included in the part. We apologize for the confusion and mistake. Nonetheless, to resolve this, we have issued you RMA#[redacted] along with a Pre-paid...
Shipping Label ([redacted]) sent at your e-mail address, [redacted]@yahoo.com, so you can return the part to us for a full refund. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account.Thus, rest assured that we are fixing the listing in our site and actions are being taken to avoid future incidents as such. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of:$56.84 for Order [redacted] on 11/13/15 with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs).$56.84 for Order...
#[redacted] on 11/12/15($28.42) with Refund Transaction iD#[redacted] and on 11/13/15($28.42) with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While the rest of the parts on Order #[redacted] were completely delivered through [redacted] (Part#s [redacted] Brake Caliper) on Sat 11/07/2015 9:49 am to your location in [redacted] Deltona, FL 32725. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at [redacted] Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...
your return." Thus, our record shows that you placed the order 8/28/14 and we could've authorized the return if the request has been made upon your receipt of the part; however, it's already way beyond (more than a year) our return policy so it was denied. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $112.41 on 10/18/16 through your [redacted] account for your order (ID#[redacted]). Kindly let us know if you have other questions by calling our Customer...
Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $111.15 on 12/27/16 with Refund Transaction ID#[redacted] for Part#[redacted] (Power Steering Pump+CORE). Please check with your bank/credit card company...
and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that a check refund is now being processed and will be sent to you within the next 2-7 business days for the remaining refund on your order. The check will be sent to your billing...
address at [redacted] N [redacted] ST # [redacted], TX 75201. We will let you know of any updates that we may have. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] (Part#[redacted]-Air Suspension Compressor Kit)...
on Wednesday, 09/21/2016 at 10:47 A.M. and [redacted] (Part#[redacted]-Air Spring Kit) on Tuesday, 08/16/2016 at 11:15 A.M. at your location in 4 [redacted] Lane New Milford, CT [redacted]. We are sorry for the delay in shipping the part-Compressor to you as it was on back order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund for $241.39 on 5/11/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]). Please check with your bank/credit card company and...
give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as per our confirmation with the manufacturer, this item(KEECF4212TO33SP) doesn't include the rear window. We apologize for the mistake and confusion this has caused you. Rest assured that actions are...
now being taken to avoid future incidents as such.
However, unfortunately, we can't send you the missing part; further, this item is non-returnable. Nonetheless, to resolve this case, may we offer you a refund of $100.00 as compensation for the inconvenience and missing part. Kindly confirm at [email protected] with Order #25975707 as reference, if you agree to this offer so we can process the refund to your account immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The component failed completely. It was not overheated by any engine problem. That would indicate a catastrophic engine failure. If the internal components have "overheated" it is because faulty construction or manufacturing error. The car runs fine. There is NO engine problem. I have complied with EVERY step of their "Inspection Process." They actually have my part AND my money. They can't TAKE my money AND leave me with NOTHING. That is STEALING. I am not interested in having the company's procedures explained to me for the umpteenth time. I demand either a refund or a replacement item. As I stated, they are in possession of MY catalytic converter AND the money I paid I PAID them for it.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if it is true. They have been telling me since June the item is on back order and will be available on a given date. The dates come and go and still no headers. If they find a similar product with good reviews I will accept them as well. But I need the headers by the end of October.
Sincerely,
[redacted]
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, upon our confirmation with the Manufacturer, the item that you ordered is still on back order until 10/21/16. Hence, may we know then if you are still willing to wait for the part? We are also looking...
for alternative part for your vehicle that is currently available; we'll update you at the soonest time.While we are still working on removing/updating Out of Stock items from our website. Rest assured that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]