The Reliable Team Reviews (%countItem)
The Reliable Team Rating
Address: 4501 Spicewood Springs Rd Ste 1040, Austin, Texas, United States, 78759-8538
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RPM and the home owner changed their service immediately after covid-19 started causing problems.
Mr *** applied for a home that RPM manages. We approved him and then the current tenant decided to stay an additional month. Once we knew for sure the current tenant's move out date, we contacted Mr. to see if he was still interested. He said he was. A few days past and we were in the process of drafting the lease for Mr. to sign via DocuSign when RPM was notified by the owner of the property that he had decided to sell the property and did not want to lease it again. We notified Mr. immediately, no lease had been signed. RPM apologized and said that we had to go by the owner's decision and would refund his deposit and application fee. During the phone call, Mr *** became very angry, cussing and RPM's receptionist, Laurie, put him on hold and Stephen L, Co Owner of RPM, took the call. Mr *** continued in an extremely aggressive behavior, cussing and name calling until Mr. L told him he was hanging up and then he did. Mr. continued to call the office repeatedly and the calls were not answered by any RPM staff due to his previous aggressive behavior. Me. *** proceeding to come to the RPM office, which is currently closed to the public due to the Covid 19 virus. Mr L went to the door where Mr. was outside, on his hands and knees looking under the blind. Mr L asked him to get up and gave him his refund. Mr L also tried to explain again that the decision to not move forward with the lease was the owner's and not RPM's. Mr *** turned away from the door, cussing very loudly, out to the parking lot, screaming the whole time. RPM's staff was extremely afraid of what he might do and called the police. They said unless he was in the office and had done something to one of the staff, the police would not come out. They said if Mr. returned to call them and they would come immediately. Mr. also has left lengthy bad reviews on Yelp and Google. Normally if something like this happens, RPM would try to help the applicant find another property to lease in our inventory but felt the Mr *** might be a threat in the future to our staff. If you need any further details, please let me know.
Thank you,
Diann L
Property Manager/Owner/Realtor
RPM Reliable Property Management
I have worked with RPM since I moved to the Austin area and became a renter. I can't imagine working with any other management company as they are extremely attentive, honest, responsive and informative. The management team exceeds expectations every time. I have rented several homes managed by RPM and consider them the best in the business - very high quality.
We were unfairly charged for pre-existing damages to the property we leased at ***. The following includes a few of those unfair charges.
Our pet deposit ($300.00) was unfairly retained for preexisting damages (captured in our move -in inventory list). Scratches and damages captured in our pre-move-in list are not consistent with damages of our eight-pound silky terrier. Molding bites and scratches consistent with those of a large dog existed prior to us occupying the lease property. We were charged $300.00 to trim (2) sets of shrubs that we have already had done by our lawncare specialist. The "Cost for Interior and Exterior Property Repairs" list references a $40.00 "per job estimate." There are only two sets of scrubs, and they were recently trimmed around the base and up to a certain level (also captured in the attached photo provided by RMP showing ONLY 2 shrubs). At the very most, $80.00...not $300.00. We never hung pictures that involved us initiating holes was never done. Existing screws or nails were used in a couple of places to hang a couple of items from the wall. The $2,007.00 charge to paint the walls is ridiculous and unfair. and accounts for us repainting the entire home, even the areas we did not occupy. Also, we cannot understand how a $1,600.02 charge can be imposed in ADDITION to the unfair cost listed on the RPM "Move Out Inventory and Condition Form." This is unheard of! The home was not left in that sort of condition. We did our best to maintain and clean the home. Back to the walls. We cleaned the baseboards, so we are not sure of which cost structure was used to determine the wall charge. Was it (per the Cost of Interior and Exterior Property Repairs) or a random process. The cost per wall to paint is listed at $50.00 which means that painted 40 walls to get to the $2007.00 amount. There weren't 40 walls that we had any sort of negative impact on! From Column E of the "Move Out Inventory and Condition Form" that lists "Estimated Tenant Cost (RPM use Only" Page 3 of 15 we are being charged for an old broken refrigerator the landlord provided that did not work. It leaked due to not closing properly and other issues including not cooling, for which we initiated work orders to correct. Because it was leaking and we did not want to damage the kitchen flooring so we removed it, placed it in the garage and replaced it with a new refrigerator, but yet we are being charged $895.02. We were falsely accused of breaking the fridge. Column H noted that "Will be replacing fridge that is in the garage with new one." WE replaced the fridge with one that cost $450.00 out of our pockets despite being falsely accused of breaking it. Confusing information on page 3 of 15 Columns I and J with mention of Tenant cost of $1,794.5 and Owner $1,794.5 with a $200.00 tenant cost of $200.00 in Column D. The back door was already scratched from a pet not belonging to us. Also captured on our move-in inventory list ($20.00). We were also charged for leaving the hand-held shower head that we were given permission to install ($45.00). The towel holders were loose when we moved in, also captured in our move-in inventory list ($10.00). The toilet roll was already broken and captured in our move-in inventory list ($15.00). We were charged for an HVAC AC filter my wife had just replaced before move out ($15.00). Taking our $300.00 pet deposit was cannot be justified in the Move Out inventory list. At most, per their data, pet damages only account for $90.00, which we dispute. Therefore, in a worst-case scenario the $300.00 pet deposit less RPM claimed pet damages of $90.00 would have yielded us a pet deposit refund of $210.00.
I attempetd to contact RPM to negotiate in good faith to no avail.
First I want to thank the previous tenants for the time they have taken to put their concerns here in detail. After reviewing the tenants move in condition form and the photos, the owner felt all charges should stand. The tenant did reach out to RPM with their concerns and the owner felt there should be no change in the charges.
The tenant mentions damage from the dog as being pre-existing. The only item noted on their move in condition form is an area that had previous damage in the bath that had been painted over. Upon the tenant's move out, there was obvious pet damage from scratching to the back door and damage to the weather stripping on the front door. Additional damages from dog scratches was noted on the family room door and trim. The paint cost was split between the owner and tenant due to many large dark marks, food stains, etc. which is not considered normal wear and tear. The tenant mentioned that they cleaned the baseboards and did their best to maintain and clean the walls. Again, RPM has many photos to show the condition the property was left in. Many areas had to have cleaning prior to the vendor being able to paint. The charge for the shrubs would remain also as it is the tenant's responsibility to keep the shrubs trimmed. Photos show all shrubs around the house are extremely overgrown, one nearly reaching the roof and overhanging the sidewalk. As for the refrigerator cost, the tenants reported damage to the doors and an appliance vendor determined that the damage had to be from misuse or abuse, ex: someone hanging on the doors or opening them further than designed to. The owner had the amount of the repair to be withheld to put into installing a new refrigerator after their move-out. RPM also has photos of the dirty vent and filter that had to be cleaned and the filter replaced.
The attachment above would only allow me to add 4 photos. We have over 300 photos taken after the tenant moved out, that clearly shows the condition of the property. We do have a photo link where all the photos from the move out can be viewed.
***
I hope this helps to clarify the reasons for the deductions from the tenant deposit. RPM always tries to be fair in our decisions, to allow for normal wear and tear, but in the end must always adhere to the final decision of the owner's when it comes to deposit settlements and make readies.
If you have any questions, please don't hesitate to contact me.
Sincerely,
***
Property Manager/Owner/Realtor
RPM Reliable Property Management, Inc.
512-732-8388 X 110 (office)
Complaint: ***
I am rejecting this response because:
Regards
Complaint: ***
I am rejecting this response because: It's one day past due but I'd like to offer my two cents behind why I declined. They know that we just moved and finding our data was going to take a while. So, they are lying about many of the pre-existing conditions and the fact that there is no way a 7 pound silky terrier can do the damage to the home that they are claiming and that we noted prior to moving in. Keeping our pet deposit was a scam. The fridge was in bad shape when we received it. We have at least two service calls ( I can verify by looking back at my email) attempting get the fridge fixed. They blamed us! The fridge not cooling and the bottom freezer door not closing are not our fault. We had no choice but to buy a fridge to replace the broken unit. Regarding the scrubs, we had our lawn guy trim the scrubs a couple of days before we moved out. Again, another scam. We disagree with 99% of their response. The 1% involves the walls in rooms we occupied needed touch up, but, we never hung ANY pictures where we started new holes. They charged us for repainting the entire interior. This was a terrible experience for us. We were good tenants that lived there for over 2 years. They should be ashamed of this and refund us accordingly. This is past my due date, but I hope you reconsider keeping this open until it's resolved. Regards
The tenants moved in 3-1-2016. They reported the issues with the refrigerator over a year later on 3-23-2017. The appliance vendor stated that the damage to the doors was not typical unless is was misused. Please see the attached estimate from the appliance vendor. The tenant states in the rejection above that they received the refrigerator in bad condition but didn't report any issues until a year later. As stated in my previous reply, the damage to the doors was not noted on their move in inventory and condition form. I hope this helps explain the charges and this can be resolved.
***
RPM Reliable Property Management, Inc.
Complaint: ***
I am rejecting this response because:
The time it took the refrigerator to fail is not the wholistic issue. They are liars and frauds. As soon as we noticed issues with the fridge, we reported it. The fridge has become the focal point, but we cannot get a straight answer on how they contend a 7 pound silky terrier caused the damages of a larger dog. The scrubs were not left untrained because our Lawncare person trimmed them away from the wal way. No specific instruction was given on the height of the shrubs. Nothing!Again, the other charges (outside of the fridge) are exaggerated and don't align with anything.
Regards