The Seattle Times

Delivery problems have prompted me to look at ST subscription rates. I'm paying over $700 / year for paper and digital. I looked online and a new subscriber can get same for $163.80 first year. Then increases. Was told that mine started low 28 years ago and goes up every year. That I accept within reason. However, it is a gross policy that indicates that if I were a new subcriber, I could save over $500 first year and obviously not have my second year jump up to over $700. I got a small reduction after complaining, but the subscription pricing is truly absurd and penalizes a long term subscriber for remaining with the paper. A long term subscriber should be rewarded, not penalized. I do not expect to get the paper for nothing, but this pricing is truly unfair.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution for the refund is satisfactory to meHowever, I feel that they need to make sure that they are addressing the employees bad ethics and behavior with his response as a supervisor of the route services I am afraid after I accept this it will return back to the old service again The name of the Director of Home Deliveries was not provided and I hope it is not Reno because if it is then that does not give me hope that this will be a satisfactory long standing improvement of service.I would like to say again thank you for the response and refund; however, if the deliver returns to being poor again I will reach out again to resolve this issue Sincerely, [redacted] ***

My apologies to Mr [redacted] My intention was not to imply that he had not done due diligence on his part What should have happened when he called, he should have immediately been placed on our internal do not call list and that did not happen I did place him on our internal do not call list, I should have also said that it may take a couple days for it to take place as we were moving to a new system My apologies for not doing that I only stated that we had email/telephone numbers where calls and emails can be sent for customer to call us, I only wanted to show Mr [redacted] that there are ways to contact us Both numbers that he supplied are on that do not call list and I sent another email to our staff to ensure that we do not call those numbers I hope this this resolved the case Rita S [redacted]

I am responding to the complaint by [redacted] I have contacted our Home Delivery department and they are going to follow up with the carrier to ensure that the paper is delivered to the porch I have asked them to service check this delivery address for a few days as well I hope this resolution is satisfactory to the customer and resolves the complaint[redacted]

[redacted] ID of [redacted] Please accept this response email as confirmation that we have received Mr [redacted] request to be placed on our "DO NOT CALL" list ( [redacted] )We have forwarded his phone number to our Sales and Marketing Department to remove him from our solicitation list This normally takes 3-business days to complete, however I have asked them to see if they could expedite this requestThis resolution should satisfy this complaint for Mr [redacted] Rita S [redacted] Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank you for the help in receiving a resolution in this matter and thank Gary [redacted] M [redacted] from the Seattle Times for assisting with receiving what I feel is the correct outcome for this situation.Sincerely, [redacted] ***

January 29, Complaint [redacted] I do apologize that this Revdex.com complaint has not been responded to – it went into my spam file Ms [redacted] did order a subscription when she paid the door to door sales person the $and I apologize that this was not explained to her When she called to dispute these charges, she should have been transferred to a supervisor and this could have been cleared up right then I have followed up with the Door to Door sales manager about this sale and he has told me that this sales person is no longer with us I will mention that on the pink receipt she was given and on the bills that were sent, it does indicate that the subscription does not stop upon expiration and will continue until we are contacted by the customer I do see that Ms [redacted] was sent a bill on 1/14/in the amount of $and she should ignore it Being that this promotion was not explained sufficiently to Ms [redacted] I have written off the whole amount that is owing and she owes us nothing This action should take care of this complaint Rita S [redacted] Customer Service Specialist/ [redacted]

I apologize for this issue and have notified our delivery agent in your areaI asked for the problem to be resolved immediately and to have one of their folks call you asap with more information Sincerely, Dayne ST [redacted] Customer Retention Manager

To Whomever this Concerns, I recalled reading that I was to alert the Revdex.com about any external resolution I had with the Seattle Times regarding my complaint, but was unable to find a place to input said resolution in the "Complaint Managment System"I've included the text of the resolution, quoted in blue, below Mr***, I am so sorry that this happened and I have stopped your subscription and you owe us nothing I do see that this was originally started without the apartment number which is why it didn’t start when it should have as Rhonda relayed to you You should not have received a bill for the amount of $ I will forward your kind words about Rhonda on to her supervisor Please accept our apologies Rita Customer Service Specialist Rita O*** I feel that this resolution is satisfactory Complaint ID #: [redacted] Thank you for your time and everything the Revdex.com does for consumer advocacy Regards, [redacted] ***

We received the recorded file from our IT department and the sales rep clearly states weeks of delivery for $on the callHe goes on to say that their is no obligation to continue beyond the weeksAt this point, you agreed to the deliveries and as part of our process he should have clarified the terms once more as we want to make sure there is no confusionSince he did not state it "twice", we will eliminate the amount owed

Complaint: [redacted] I am rejecting this response because: I still feel that they breached the contact so they should return my $and the gift card has been spent since, I never intended to breach the contract Delivery was never made until I contacted Revdex.com ad after I told them I didn't want any delivery and return my money! My delivery should have started since Feb and not March 1! Sincerely, [redacted]

We do apologize for the delivery issues that was had by Ms [redacted] At this point, we have given her the $refund and the gift card has been spent We realize that this is a difficult situation for both parties but at this point I think it best that we move on and are done with the matter We do hope that she will be a returning customer in the future

Complaint: [redacted] I am rejecting this response because: They keep replying that they have notified local supervisor and this carrierBut not a single paper has been delivered properlyThey also do not deliver any missed papers which has happened twice nowThe last reply from them was on Tue Aug Again same old reply, 'carrier has been told, his super has been told.' I believed I wrote a half dozen complaintsTheir phone line is a robo-response which just adds credits, no human interaction Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for assisting me Sincerely, [redacted]

Refund was sent to original address on accountSubscriber moved and we should have caught itAnother refund is being sentWe apologize for the error

I apologize for this and have cleared the [redacted] accountYou should not be receiving any further correspondences regarding this matter Dayne ST [redacted]

Complaint: [redacted] I am rejecting this response because: After a few days of filing my complaint, there was no change in delivery method I then set my alarm for 5am and personally talked to the delivery person After that, the problem was resolved and the paper is consistently on the porch Sincerely, [redacted]