The Seattle Times

I have forwarded your request to our Director of Home Delivery asking for immediate improvement in your deliveries. As for the refund due to poor service, since it's only delivered half way I have credited your account half of the cost for delivery back to your start date, not including the two...

weeks you were already credited. Total credit 4/08-5/13 @ $3 per week x 50% = $7.50, plus 5/14-9/25 @$8.70 per week X 50% = $82.65. Total credit equals $90.15. This brings your total credit applied to $107.55 when I include the previous two weeks of credit added back on 9/6. Sincerely, Dayne *. T[redacted]

Revdex.com[redacted] [redacted]This is in response to the complaint brought by Mr. [redacted].  I have gone ahead and issued a full refund for Mr. [redacted] and I am not sure whom he spoke to but what I have been able to piece together is that is that our Home Delivery staff did forward the messages onto the...

carrier on three occasions.  In addition our Manager spoke to Mr. [redacted] and I believe he let him know that the dealer indicated that they did not see the 2nd and 3rd complaints.  They are checking with their IT department to see why this happened and I believe that our manager contacted Mr. [redacted] to see if he was interested in subscribing again and Mr. [redacted] opted not to re-subscribe.  We apologize that the delivery issue was not resolved in a timely manner and we hope that this resolves the complaint.  If Mr. [redacted] would like to re-subscribe we would be glad to have him back as a subscriber. Rita S[redacted]Customer Service 206/652-6248

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution for the refund is satisfactory to me. However, I feel that they need to make sure that they are addressing the employees bad ethics and behavior with his response as a supervisor of the route services.  I am afraid after I accept this it will return back to the old service again.  The name of the Director of Home Deliveries was not provided and I hope it is not Reno because if it is then that does not give me hope that this will be a satisfactory long standing improvement of service.I would like to say again thank you for the response and refund; however, if the deliver returns to being poor again I will reach out again to resolve this issue.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com
Complaint # #[redacted]
 
In researching this complaint, I do see that Mr. [redacted] was able to email us at our Customer care email box on 11/20/16 and he received
correspondence from Sheryl in our Customer Service department.  Sheryl did...

indicate that his subscription was stopped as of 11/9/16 and that the
balance of $75.80 had been removed and had been cleared from the account.  We do apologize that he had difficulties in reaching us, I know this
must have been very frustrating and once again I apologize for this.  I hope that Mr. [redacted] is satisfied with the resolution.
 
Rita S[redacted] 206/652-6248

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  After a few days of filing my complaint, there was no change in delivery method.  I then set my alarm for 5am and personally talked to the delivery person.  After that, the problem was resolved and the paper is consistently on the porch.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be checking my bank account for the refund and as soon as I receive it this issue will be resolved. Thank you for your help.
Sincerely,
[redacted]

Our records indicate you started on 06/23/13 for 26 weeks of Sunday deliveries, renewed for an additional 26 weeks on 02/04/14 for $20 covering the period of 12/15 through 6/21. We sent invoices for the next 26 weeks on 05/14/14, 06/23/14, and 09/21/14. In addition, we called you on 08/26 as...

well to make sure you wanted to continue with the newspaper.  Newspapers are treated as a utility and continue until you call to stop them, very similar to water, sewer, electricity and so on. After not receiving payment and providing 90 days grace, we stopped your paper on 09/21/14. the amount owed for deliveries from 06/28/14 through 09/21/14 is $10.03. Based on the information you have provided, it sounds like you were unaware that the newspaper would continue until you stopped it. With that said, I have deleted the amount owed on your account with hope that you will subscribe again at some time in the future. If you do, please be sure to stop it when you no longer wish to receive it. We do not report to the credit bureaus, and I have asked [redacted] to stop their collection efforts.  Thank you for being a subscriber and I apologize for the issue.Sincerely,[redacted]

I apologize that this was not responded to sooner, I was on a medical leave and only returned today.  I do see that Mr. [redacted] called us and this should have been resolved at that point.  They should have sent this over to one of our customer service specialist to resolve at that...

time.  I apologize that this did not happen.  I have written the amount off in it's entirety and have notified [redacted] our internal collections that this account should not have been contacted for collections.  I will mention that this does not go to any credit agencies.  I will make sure that this is followed up on our end with the staff to ensure that misunderstandings such as this do not occur in the future.  I hope that this resolution is satisfactory to Mr. [redacted]. 
Rita S[redacted]
Customer Service Specialist

In response to this Revdex.com complaint.  Our Home Delivery department had a new carrier on the route and had barely been trained and he thought driveway delivery was ok.  I wish that Ms. [redacted] had been apprised of the fact that there was a new carrier on the route when she...

called but that did not happen.  Another factor was that Home Delivery and our Customer Service departments were undergoing through a transition of a new system, which may have been part of the delay in getting this issue resolved.  I have been informed by Home Delivery that the carrier has been informed of the porch delivery issue and she should see improvement in her delivery and this should satisfy resolution of this complaint. Rita S[redacted]Customer Service

We do apologize for the delivery issues that was had by Ms. [redacted].  At this point, we have given her the $25.00 refund and the gift card has been spent.  We realize that this is a difficult situation for both parties but at this point I think it best that we move on and are done with the matter.  We do hope that she will be a returning customer in the future.

Complaint: [redacted]I am rejecting this response because:  I still feel that they breached the contact so they should return my $25 and the gift card has been spent since, I never intended to breach the contract.  Delivery was never made until I contacted Revdex.com ad after I told them I didn't want any delivery and return my money!  My delivery should have started since Feb 7 and not March 1! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I just got off the phone with Ms. [redacted] and as a courtesy I have written off the amount owing of $21.07 and she was told that at the time of our conversation and that I would remove this from any further collections.  I also explained that the subscriptions do not stop upon expiration and...

they will continue until we are called to stop it.  I also let her know that the terms of the renewal were on the receipt that she signed at the point of sale.  I will forward this onto the Sales Manager for further follow up with the sales person.  I believe that this issue has been resolved. Rita S[redacted]-OkrentCustomer Service Specialist