The Seattle Times

Ms [redacted] did start her paper on 2/7/and she did call us twice regarding the non delivery of the paper I do apologize that she did not receive the paper when it started, we will be following up with our home delivery department on this The promotion was as such, her card would be charged for the initial $which it was and this was to pay for the first weeks and then her card would then be charged another $for the following weeks This was a week promotion at which time we gave her a $gift card This is the verbiage that is stated on the receipt: “I have received a promotional premium because of my commitment to be a subscriber for the full term of the promotion I understand if I cancel my subscription prior to this special offer, the value of the premium will be charged to my credit card.” If Ms [redacted] would like to continue the subscription, I can make sure that she has this same promotion and give her one additional month at no charge Or I can make sure it stops on 3/11/and refund the $to her credit card However, there is still the matter of the $premium that was given to her If she returns it, then we can call this good and I think that is fair to all the parties involved I hope that this resolution is satisfactory to Ms [redacted] [redacted] - [redacted]

I show your account to be stopping on 12/ You will receive a credit for the days paid through 12/with a check refunded directly to youI will also share your complaint with our sales manager top follow up on the individual sales rep who knocked on the no- soliciting doorSincerely, Dayne ST [redacted]

[redacted] ***, I apologize for the issue(s).I understand Gary M***, our Home Delivery Manager has reached out to you and that this will be handled moving forwardIf you have any further problems, you can reach me at [redacted] I do not work weekends, but generally do check messages regularly.Thank you for bringing this to our attention Sincerely,Dayne [redacted] T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be checking my bank account for the refund and as soon as I receive it this issue will be resolvedThank you for your help Sincerely, [redacted]

BBB [redacted] * ***This is in response to the complaint brought by Mr. ***. I have gone ahead and issued a full refund for Mr. [redacted] and I am not sure whom he spoke to but what I have been able to piece together is that is that our Home Delivery staff did forward the messages onto the... carrier on three occasions. In addition our Manager spoke to Mr. [redacted] and I believe he let him know that the dealer indicated that they did not see the 2nd and 3rd complaints. They are checking with their IT department to see why this happened and I believe that our manager contacted Mr. [redacted] to see if he was interested in subscribing again and Mr. [redacted] opted not to re-subscribe. We apologize that the delivery issue was not resolved in a timely manner and we hope that this resolves the complaint. If Mr. [redacted] would like to re-subscribe we would be glad to have him back as a subscriber. Rita S [redacted] Customer Service 206/652-6248

I am responding to the complaint made by Mr*** ***We have two telephone numbers: 206/464-or the 1/800-542-to call during business hours that he could have called to place his numbers on our internal do not call list and in addition, we can also be reached by email as well at
[email protected] We would have been happy to assist Mr*** I have put both numbers that he has provided in this complaint on our internal do not call list I believe that this should satisfy the complaint made by Mr*** Rita S*** ***

In response to this Better Business complaint Mr*** had a subscription that ended on 2/5/ On all our billings it does indicate that the service and billing will continue into the next renewal period unless the customer notifies Customer Service to stop the service I
have stopped the service for Mr. *** *** effective 5/21/and I will write off any amount owing after the expiration date I just wanted to clarify why the billing and the papers continued We do not stop upon expiration In addition I have put Mr***'s phone on our internal do not call list, this may take a few days but that should take care of the calls I hope this remedies the complaint. Rita S*Customer Service Specialist206/652-

Your account was stopped as of 6/7, per the call from 6/Your balance is $We did have an error and sent some erroneous invoices out in mid-JuneI suspect that is why you received an incorrect invoiceI apologize for the issue and will also add your phone number to our internal do not call
fileIf there is anything further I can do, please let me know. Sincerely, Dayne *T***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for now, although, as I contend, I have been told previous times by various Seattle Times customer service reps that they had taken off the this charge only to receive this same bill laterAs long as we have this on the record and I don't receive any further bills, I will be happy
Sincerely,
*** ***

the last Revdex.com statement said Seattle Times thought case was closed on Oct ? It was back in Aug when I first accepted Times weeks credit...but it has been getting ridiculous since thenLatest issue is carrier did not deliver Sunday, Oct paper
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Clearly, the Seattle Times has record of my account as noted in the e-mail message I received from the Seattle Times yesterday. I still assert that there is no reason why a subscriber shouldn't be able to cancel a subscription online or, at the very least received a confirmation # that the subscription had been cancelled as a result of calling the call center. The only thing that stopped my card from being automatically charged was the change in my credit card since I first subscribed. I would have had no proof that I had called to cancel the subscription as a defense in the absence of a confirmation # or an e-mail. Here is the e-mail message:
The Seattle Times
Aug (day ago)
to me
Dear *** ***,We’re still having problems processing your subscription payment using your MasterCard card ending in *** It’s giving us this error message:Transaction declined- General decline of the cardNo other information provided by the issuing bank.You must update your payment information now or your subscription will be cancelledClick here to take care of it online, or call customer service at 800.542.0820 to update it by phone.Thank you.Sincerely,*** ***

Complaint ID ***Revdex.comDupont, WA I am in receipt of Mr*** ***'s complaint of the delivery location issue of the newspaper not being delivered to his porch In researching this complaint, I do see that we have given Mr*** credit adjustments due to this issue
In addition the Manager within Home Delivery has been contacted and he has followed up with the carrier The carrier is now aware of the delivery location issue and the Home Delivery manager will work diligently with the carrier on this issue I do apologize for any inconvenience this has caused Mr*** and I hope that this resolution is satisfactory to Mr*** Sincerely,Rita ***-O***

Complaint: ***
I am rejecting this response because: Dear Rita S*** at the Seattle Times, and Revdex.com Resolutions, This email does not constitute a business relationship with the Seattle TimesThis is a response to a Revdex.com complaint and further emails soliciting the Seattle Times will be dealt with accordinglyI have explicitly removed myself from solicitation correspondence under the CAN SPAM act appropriately. The Seattle Times literally called me at 11:19am on March 8th, This is the day after Rita S*** responded and said I was on a do not call listRita S*** insinuated I was not already on the internal do not call listEvery since the Seattle Times charged me for papers to a residence I hadn't lived at for six months I have told them to never call meI have asked every, single, time I talk to the Seattle Times to put all of my numbers on a do not call listEach time they tell me they haveI then ask for a manager and have them ensure my number is on the listThen I receive another call. Their internal do not call list hasn't worked the last year I've requested to be put on itThus, I created a Revdex.com ComplaintThis former customer is not satisfied and wants nothing to do with the Seattle Times and their shady cancellation and contact practicesI've also been on the DO NOT CALL registry for years and solicitation from this company is now allowed to my mobile phones. On multiple previous calls, I've stated explicitly when the Seattle Times changes their cancellation practices, admits the previous charges I received were bogus, stops calling frequently, and quits reporting poorly on transitUntil then, they are not to contact me period. I would like no contact with the Seattle Times and believe they're doing an active disservice to the Pacific NorthwestRita S***'s insinuation that I had not performed my due diligence is frankly, bull hyIt's an extra insult to a former customer already alienated by the Seattle Time's poor and shady business practices. Thanks, -*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My paper is now being delivered to my front porch I did know that the carrier was new and in fact I told this to customer service each of the six times I called It was very frustrating not to have my concerns passed on in a timely fashion to the carrier and appropriate supervisor and to have customer service make commitments that they weren't in a place to see honored Never the less, I am glad to be getting my paper now
Sincerely,
*** ***

Revdex.com
I appreciate Mr***'s response. I was finally able to find his account, it was my error that I did not check our new system for digital only subscriptions. I asked my Manager to help me locate it and it was in our new system and as I said, I should have gone through the new system and found his account. The account had not been stopped so we stopped it and made sure that Mr*** was not charged for anything beyond the week subscription he signed up for.
We do have recordings of all calls, that we can go back and listen to however when we tried to find Mr***'s call, my manager and I could not find it and we looked at a week period for the weeks of August 9th, 16th, 23rd. I have no doubt he called us and he may have used a different numberIf he would like to provide it so that we can follow up on this, we would be more than willing to. I apologize for the errors that caused Mr*** this frustration.
On a final note, we do not have the cabability of sending customer emails with confirmation numbers, it is not built into our system to do so. As I indicated before customer can call us, email us at [email protected] and from this email box we do respond back to customers. However, the reasoning when we do take calls for stops is to ensure that the final billing is correct for the customer, we make sure that the customer knows if there is any amount owing and make sure that the account is amortized correctly for the final billing as wellLastly, when customers call and tell us that they are having delivery issues, at this point we can offer to contact home delivery to correct any issues if that is the reason they are stopping. I hope that satisfies the complaint
Rita S***
than my first

To whom it may concernI did receive a message from the company reference my statusI also received this email from Revdex.comI apologize for understanding who the email was from as far as companyI am satisfied with the resultThank you*** ***

The dealership has been made aware of the issues with this contractor and will look into it againI apologize for the continued service related issues

This is in response to the Revdex.com complaint brought on by Ms*** It is never our intention to be rude or condescending to our customers, we strive to treat them in a professional and courteous manner I hope Ms*** accepts our apology I have gone ahead and given her half
of the refund that she requested and I thought that was fair to both partiesShe should see this refund next week sometime I appreciate her bringing this to our attention *** ***Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: They keep replying that they have notified local supervisor and this carrier. But not a single paper has been delivered  properly. They also do not deliver any missed papers which has happened twice now. The last reply from them was on Tue Aug 22. Again same old reply, 'carrier has been told, his super has been told.' I believed I wrote a half dozen complaints. Their phone line is a robo-response which just adds credits, no human interaction.
Sincerely,
[redacted]