On September 30th, I went to the Tom Wood Ford Quick Lane service department to get new front brakes and rotorsRight after I drove my vehicle off the lot, I knew something was a bit offThe brakes sounded like they were scraping metalI waited a couple days and drove over miles, to ensure that the noise wasn't just due to the brand new brakesI brought my vehicle in a week later to have them look at it againThey inspected my brakes and said they were fine but they ended up sanding them down so they would be quietI still heard the noise when I would brake, but it wasn't as badI thought maybe the noise would go away so I gave it a couple weeksWell, after getting fed up with the loud grinding noise every time I would brake, I decided to have my husband take it in in December 2017, in hopes he could help rectify the issueThey ended up looking at my vehicle again and determined my brand new pads were "warped"Luckily they were under warranty and they replaced the pad
Hello,
Definitely a positive experience at Tom Wood Nissan in Indianapolis
Person that helped me was courteous and very helpfulDefinitely recommend it to anyone thinking of a dealer where they can take their car for service
My wife and I had a HORRIBLE experience at Tom Wood Ford and we will NEVER be back!
We needed to returned her leased Fiesta in September and wanted to get a C-MaxBecause they were the only dealer in Indy to have some, we changed from our tried and true, *** ***, over to Tom WoodWe went shopping on 9/23/Ervin S*** was our sales associate, and honestly, he was the only thing good out of this situationHe was courteous, engaging, and genuinely interested in helping
weeks after leasing the C-Max, we received a bill from Ford Credit for damages to the Fiesta totaling $823.10! Now, I’m not going to lie and say that the car was perfectThere was a scratch on the side from a shopping cart, and my wife had worn a hole in her floor matThey were charging us for an 18’ dent in the front bumper
I called the dealer and no one was available to helpSo I went up there and met with Michael B*** the New Car Sales ManagerHe was a little skeptical at first when I told him the car was fine when we dropped it off, saying he’d have to “pull cameras” to double check our story., Mind you, the car sat on their lot from 9/until 9/when it was inspectedLOTS of time for things to occur, but he finally agreed to walked me back to the lot where our Fiesta wasAs soon as he saw the dent, he said “we’ll take care of it”No longer was he needing proof! He said he’d have the guys “buff it out.” He told me he’d call me when the work was done and let me inspect the car again, then Tom Wood would pay to have the inspection company back out to look it over
A few days came and went and I hadn’t heard back from MichaelI gave him a call, and he told me they were still working on it, but would let me know
Again, I waitedA few more days passed, and I left messages for Michael, but never heard backBy the second week of October we’d received our third letter from Ford asking for their money, and giving us days to payI called Michael again and finally got himHe told me they had tried to fix it, but it didn’t come outBUT, in their magnanimous way, Tom Wood would pay for the damageI just needed to give an invoiceI had also called Ford Credit, who reduced the cost to just over $since we leased again
So I swung by, dropping an invoice off with Tammy one of the office staffShe made a note and said she’d give it to MichaelWho was going to “call me back”
I waited, and waitedNever hearing back, leaving messages that were never returnedNow, Ford Credit is calling, telling us we were going to collections! I called the dealer, and Michael wasn’t thereI asked to speak to Mark H***, the General Manager, again, of course, I had to leave a messageWhich was returned…by Logan F*, the Used Car Sales Manager
Logan told me he didn’t know about the situation, but would find out and call me back before the end of the dayThat call was never returnedNow, Ford Credit has agreed to put our account on hold, since a dealer was going to be payingI was even told how to help them expedite the processThey simply need to send it in as a the did everyday with lease pay offs, or mileage checks
Four days of calling, I finally got Michael, who told me that he never got the invoice and asked for it againThis time I emailed it to him as wellI told him how Ford Credit said to pay itHe said “perfect! That’s so much easier!” He was going to call me when it was done
Two day later, no callUnanswered messagesI called again for MarkThis time Michael calls me backTells me things are being handled and I just needed to be patient
Two days moreOur hold with Ford Credit came to an end, and we were going to collectionsI called to talk to MichaelI spoke with TammyI explained the situation, and I asked who Mark’s boss wasShe gave me namesI asked who would be the best person to talk toShe put me on hold, and Logan answeredHe told me that I needed to “Calm down and stop screaming at the poor receptionist”
I’ve worked in Customer Service industries since I was I know how to address managers, I know how to act, I know who does and DOESN’T have any control over bad situations (you know, your cashier, your server, the receptionist)Logan then told me it was handled, and I needed to just let it go
I gave it two more days, and Michael finally answeredHe told me that they had never processed the paymentHe didn’t know what the hold up was with “the main office” but he was going to get his boss to get it fixed right awayI was able to get Ford Credit to understand the situation, and had a GREAT advocate in Reid at Ford Motor Credit!
A few days later, no response to any of my calls, I email the main Tom Wood officeI explain the situation, let them know what’s going onAsked why this was taking so long, and just asked for support
Just before Christmas, I get a call back! This time it was Tom K***, the Service ManagerHe told me he was going to be my new contact since Michael “wasn’t good at phones and things”He called himself my friend, my go to, my “guy in the car business”He was very empathetic and told me the situation was ridiculous (all the things I’d want to hear)He assured me, it would be taken care of by Wednesday
When I hadn’t heard from him, I chalked it up to the holidaysI reached out on January 3, and it took emails, before he even remembered who I was (so much for my friend, my go to, my guy in the car business huh?)He told me he “verified its in the works and should close this week or next”
I gave it a week and days, giving it until the end of the following week before I followed up againHe answered back that Michael was gone, and he’d follow up on MondayTalk about a shock! I thought Michael was out of the pictureCome to find out, he was still who was working on itTom was now just the guy I got to talk to, and who would “smack Michael in the back of the head if he wasn’t working on it”
The next Monday, I asked Tom again, what the status was, and he told me he’d catch him that day before 6pm
Guess what? Tom never called me backMichael never called me backMark never called me backLogan never called me backTammy never called me backErvin never called me back
After days, how do I know that they FINALLY paid Ford? Because Reid at Ford Credit called me to tell me they finally got the checkNot one person at Tom Wood cared enough to let me know they finally took care of the situation
This is the PERFECT example of poor customer serviceA perfect example of a business who is so big, they think people will just come to them because they’re the biggest
So I caution you before you shop at Tom WoodYou could be the next person to be ignored, to be forgotten, and to be left blowing in the windI don’t care how many free oil changes I have, I’ll NEVER step foot into their dealership, or any other Tom Wood again
If you want a car and they have it, go somewhere elseTransfer that car off their lotTrust me, it’ll be worth your time
My wife and I went to Tom Wood Nissan to look at a used Chrysler Town & CountryAll went very well during the test drive and the negotiationWhen it came to financing we specifically told the representative that we do all our banking with *** BankWe asked that they only run our credit with *** and we will accept the APRThe rest of the process went smooth until a week or so later when our credit monitoring service sent my wife an alertBoth of our credit's were run 4-different times with multiple banks and credit unionsThe credit motioning company was able to determine they were all requested by Tom Wood, and the only way to have them removed was to call Tom Wood and ask them to remove the credit inquiresI called the finance manager at Tom Wood and we played phone tag for about 2-Weeks (calls back and forth)Then I stopped receiving calls back from the finance manager after I left more voicemail's I sent emails to Tom Wood explaining my issue and no
I recently purchased a vehicle from Tom Wood FordThis exp went from great to sorry as I have had incidents with the vehicle, the first one less than days after purchaseThe salesman was great, however upper management not so muchNo one reached out to me regarding my 1st issue & I had to make a special trip there only to be talked to is an unflattering tone by a new managerHe did not want to fix the issue but it DID get taken care ofFast forward to today, days later it is time to get plates but I cannot because my information is not at the BMVI was told there is a late fee attached that I, the customer am responsible forI have contacted Tom Wood & spoke to yet another manager (M.C.)who could not tell me why my info was not processed on time nor that they will pay for the late fee
I still have not received the proper information to obtain new platesI should not be responsible for any fees associated with dealership related tasksI am asking that they pay
I ordered a Porsche Cayenne with Tom Wood Porsche at the end of I paid $During the winter of 2015, I went back to China and didn't get back to the states on time because of my student visa renewal problemI contact Tom Wood representative Lee D*** about the issueI told him that I want to keep the carI asked if my friend over here in the States could pick it up for me, and the answer is negativeHe told me that I have to pay in full to keep the vehicleUnder the circumstances that I didn't know when will I be back to the states, I feel uncomfortable to pay in fullI told him that but still said I want the vehicle
I got back to the states during May of I contacted Lee but he told me the vehicle is already soldSo I ask for refundHe told me the refund would bee issued once they balance it out of the book by the end of So I waitedBut nothing happenedI contacted Lee on Jan7th He didn't responseOn the 10th, he told me this is out of his
Last year I had a terrible experience with lug nuts not being tightened on my tires after service The wheels started to come off as I was driving on They were very apologetic and offered to cover the cost of my service
Today I was having a different car serviced and wanted to pick it up but they told me not until Monday Today is Saturday and they refused to allow me to give them my Visa card number and come pick it up Sunday from the lot They then refused to answer the phone minutes before closing and simply put calls on voice mail saying they were closed This kind of behavior is unnecessary and leaves a very bad impression of the entire company I'd prefer to never go to them again Very unprofessional people
I returned a lease and subsequently leased a new vehicle at Tom Wood Ford in September Approximately weeks after the lease was returned, I received a bill for over $in damagesVery long story short, the damages were done to the vehicle after I turned it in, and the dealer agreed to pay the chargesIt is now May, and I am being pursued by *** *** because this dealer has not paid the charges yetThey said that they mailed a check in December 2017, but apparently lied to me as their customerBuyer beware, this dealer lies and steals from their customers
Tom l Wood Volkswagen, quoted a price of $of a repair needed on volkswagen Jetta (of replacement engine and a shorted out engine temp sensor ) upon completion of services was charged $after many revisited returns to dealership for a continuing problems with vehicle , was discovered that dealership was reusing a failed part that was not replaced on new replacement engine, (shorted out engine temp sensor ) .would of never had to replace engine if the engine temp sensor was replaced on original engine ?
Tom Wood replaced my dash based on up a warranty with Toyota due to the dashes being sticky back in March When I picked it up, it was at closing time When I went out to my car, the display monitor that is in the dash was not working My grandmother was placed in hospice the following week and later passed weeks later so I did not have time to deal with it The following month my son graduating college so I was in Tampa, FL for a few weeks and then out-of-town for work after that So August was the only time I could schedule the vehicle in to get this resolved Not to mention, the pillars that are within the dash starting coming apart I took it back on August and right away, Erin P*** had an attitude and told me that the screen had nothing to do with them replacing the dash, even though the screen sits right in the dash She told me that if "Toyota" wanted to pay for it, then they will replace it I told her that I would contact Toyota She even included on the invoic
Purchased vehicle on 9/and paperwork said I should have a title to register the vehicle by 10/It has been days and I still can’t register my vehicleSo the vehicle is parked and I can not get anywhere
Purchased a pre-owned Lexus on 12/2/at the Tom Wood VW dealership in IndianapolisAfter negotiating a price (which was not easy since they totally valued my trade incorrectly - originally as a Tacoma access cab versus Tacoma double cab - about a $4k difference), I opted out of trading my vehicle and purchased the Lexus out rightBe wary of the finance office...they attempt to sell all sorts of add-ons and charge a $"loan processing fee." In addition to this, the dealer charges a $fee for DMV Nationwide (title work)...AND (yes, another AND) $documentation feeThis is roughly $in fees
After complaining about the $"DMV Nationwide" fee, a manager deducted that price from the vehicle (but it still shows as a charge in paperwork)
My main gripe here is when it came to paying taxes and registrationThe company they use (and charge their customers for) has incorrect information and formsThe form they gave me to complete back in my home state of Missouri was outdated by over a year
I sent several emails to my Salesperson, Matt W*** and Finance guy, Brian C*** with NO repliesOnly after contacting Anthony, the sales manager, did I receive a call from Brian and he was actually reading my email over the phone with me...so it was a complete waste of my time where I simply had to explain I was contacting them to get an update on when my plates would arrive and that I was also overcharged for City taxes (required for StLouis)He said he would get back to me...and he did, but by email and he copied his manager along with the operations manager of the dealership, Josh PetreeI replied to this email but never heard back from ANY of the gentlemen copied in the email
After submitting yet another document required (and only discovered by me taking a VERY proactive stand with this transaction), I asked for an update or estimate of time on plate arrivalI never received a response via email or multiple voice messagesI called the operations manager and he responded but did not have a resolution time...however he assured me that he would look into it and let me know...which he did and by this time, I was preparing a road trip from StLouis to east coast with expired tagsWe are now now in the 1st week of February (car purchased 12/2/17)Josh, the operations manager calls to tell me that DMV Nationwide was putting a rush and would send my plates to my home but that they would likely arrive later in the week (after I would already be on my trip)The plates were not delivered until 2/13/business days (and yes, I took out Christmas day and New Year's day)
My frustration with the folks at Tom Wood VW wasn't so much the amount of time to receive my plates (and refund for taxes that were overpaid), it was the lack of concern and communicationI never again spoke with my salesperson even after multiple emails that went unanswered and voice messages
I do not recommend doing business with these folks...in all my years of buying cars (and lots of them), this is by far the worst transaction ever
I leased a vehicleThey had to send the lease to the finance company a few timesI had to stay on top of it for themFirst it was sent to the wrong address, second it was illegible; says Tom WoodI made contact with the dealership different days trying to make my first payment on timeThe dealership said it was funded within the day limit however I had to pay Tom Wood the first months lease payment, not the Financial Institution to guarantee it was paid on timeI had to make complaints with Toyota, as Tom Wood is like a franchiseI went to the BMV to get plates days before my time limit to do so, the Title for the Vehicle was not in the BMV systemAgain I am letting Tom Wood know thisNot the other way around
My permanent address is IL and I currently have a temporary Carmel addressI purchased a new vehicle from Tom Wood Ford on September 23, I completed the finance contracts and paperwork to include payment of the license transfer fees and state sales tax for the state of ILI was given a temporary tag for the vehicle at the time of purchase and was told I would receive the required paperwork in a few weeks to complete the license transfer processThe temporary tag expired on 11/7/17, I did not realize this until 11/13/17, at which point, I contacted the Finance Manager, Tyler S*** to follow upHe stated that the paperwork had not yet been completed by the individual at the dealershipTyler told me that it was a simple one page document and he would have her get it taken care ofIn the meantime, he arranged for me to pick up a plate from the dealership to serve temporarily as I waitedI was headed out of town and he assured me that it would be taken care of by the time I r
I purchase a Porsche S from Tom Wood Jaguar I live in Florida and bought it sight unseen The dealer/salesman informed me that the car was in A+ condition with only 12K miles I paid to ship the car and when it arrived it had a heavy smell of cigar smoke in the cabin The car cover located in the trunk also had this heavy smell I call the dealer and spoke with Don W*** He admitted that they treated the vehicle for the smell, but did not tell me about the issue as thought it was resolved I took the vehicle to my local Porsche where they conducted an air treatment with a special process The treatment did not resolve the issue and my garage now stinks of cigar smell I was recently contacted by their Sales Manager via email and they are refusing to work with me I would never have purchased the car knowing they had identified that the car had been smoked in It is totally unacceptable to think someone would want a Porsche that was smoked in They should have
My complaint is with Tom Wood Collision and the work that is done thereAfter an inspection done it was noted the repair done was incomplete The following items are noted
Paint missing on bracket that holds the driver side fenderThis is noted when opening the hood of the car
The factory supplied stickers that should be on the driver door is missing Tom Wood Collision replaced the door and never replaced the sticker This sticker should give vin number and specs for the car
Driver door has an area where it wasn't buffed and shows signs of repair
I'm looking for funds from Tom Wood to have another certified body shop to do the work
Thanks
***
I had Tom Wood Ford Collision Center do repair work on my truckMy estimated repair time was three daysI scheduled a drop off on a Wednesday morning and was told my truck should be done by the end of the day on Friday, if not then SaturdayI rented a car through the rental service in Tom Wood Ford Collision CenterI called Tom Wood Friday afternoon and was told that my truck wasn't ready and they would have it done by MondayI asked why it wouldn't be done on Saturday and was told that no one comes in to do repairs on Saturdays, unless they're behind on workOn Monday I was called by Tom Wood and they said my truck was actually ready Saturday morningI asked why no one called me to let me know, and was told that no one was in the office to call meWhen I picked up my truck Monday I asked that Tom Wood pay the rental car day of Saturday and Sunday since they held my truck from meThey said that they couldn't do that and when I pressed the issue I was told a manager would get back in touch with meI wasn't contacted by anyone, And had to pay two extra days for a rental car, because Tom Wood Ford Collision Center can't figure out who is working on Saturdays
Be aware that Tom Wood Collision is poorly managed and run I experience first hand as I'm a customer This location quoted to do the work on my vehicle in weeks and took weeks total before my vehicle was finished I had to stop by weekly to keep up on the status on my repairs During this time I found my vehicle along with others sat while vehicle's from only certain insurance companies were worked on Upon picking up my vehicle I found multiple items not done and I had to wait around for the work to be done
During my review of the work done it was found this location charge my insurance company for a frame inspection but when asked for the frame spec sheet i'm told they can't provide When discussing with employees at the location is was noted my car frame wasn't inspected How can a business charge for a service and not do the work????
The only way to get stuff done at this location was to email Jeff Wood asking for help on this Be area that this business is shady and you would be better off going some where else as they don't care about anyone
On 9/23/17, I bought a Ford Focus S VIN: *** from Tom Wood FordAnd after all this time I still did not receive the title for my vehicleLet me describe the actions and time line taken:
• 9/23/17: Bought Vehicle and was issued a paper temporarily titleValidity days
• 10/07/first phone call to ask if my title was on its way
• 10/13/Drove to the dealership to asked in person about the status on my titleCalled more times to Tom Wood Ford asking for an update on my title
• 11/4/Drove to Tom Wood Ford dealership in person, asked to speak to the manager in charge to inquire about my titleWas not able to speak to himHad other obligations
• 11/13/Sales person called me with an updateHe told me title was on its way from Ohio and that paper title validity was extended by weeks
• 12/13/I kept calling daily asking for updatesThe weeks expired with no title
• 12/21/I was forwarded to the manager at the time who told me he had
I bought my Ford Explorer from Tom Wood Ford off of 96th St a little over a year ago, and had no problems with the purchasing process of the vehicleNaturally, since I bought my vehicle there, I want to take my vehicle there to have it serviced since they've had the service records on it alreadyWell, over the course of a year and a half, I've taken it for regular oil changes and even bought my tires from themJust over the past 7-months though, I had a problem with the airbag light going off in my vehicleI took it in to their service department to have it looked at, and also told them about a hesitation problem that I was feeling between certain speedsThey had no problem looking it overWhen they called me back they let me know that they could not feel any hesitation in the vehicle (which it stills does), and the airbag light was tripped due to bad 'Pigtails' in the second row seatingI explained to them that I had a warranty on my vehicle, but they were quick to let m
On September 30th, I went to the Tom Wood Ford Quick Lane service department to get new front brakes and rotorsRight after I drove my vehicle off the lot, I knew something was a bit offThe brakes sounded like they were scraping metalI waited a couple days and drove over miles, to ensure that the noise wasn't just due to the brand new brakesI brought my vehicle in a week later to have them look at it againThey inspected my brakes and said they were fine but they ended up sanding them down so they would be quietI still heard the noise when I would brake, but it wasn't as badI thought maybe the noise would go away so I gave it a couple weeksWell, after getting fed up with the loud grinding noise every time I would brake, I decided to have my husband take it in in December 2017, in hopes he could help rectify the issueThey ended up looking at my vehicle again and determined my brand new pads were "warped"Luckily they were under warranty and they replaced the pad
Hello,
Definitely a positive experience at Tom Wood Nissan in Indianapolis
Person that helped me was courteous and very helpfulDefinitely recommend it to anyone thinking of a dealer where they can take their car for service
My wife and I had a HORRIBLE experience at Tom Wood Ford and we will NEVER be back!
*, the Used Car Sales Manager
We needed to returned her leased Fiesta in September and wanted to get a C-MaxBecause they were the only dealer in Indy to have some, we changed from our tried and true, *** ***, over to Tom WoodWe went shopping on 9/23/Ervin S*** was our sales associate, and honestly, he was the only thing good out of this situationHe was courteous, engaging, and genuinely interested in helping
weeks after leasing the C-Max, we received a bill from Ford Credit for damages to the Fiesta totaling $823.10! Now, I’m not going to lie and say that the car was perfectThere was a scratch on the side from a shopping cart, and my wife had worn a hole in her floor matThey were charging us for an 18’ dent in the front bumper
I called the dealer and no one was available to helpSo I went up there and met with Michael B*** the New Car Sales ManagerHe was a little skeptical at first when I told him the car was fine when we dropped it off, saying he’d have to “pull cameras” to double check our story., Mind you, the car sat on their lot from 9/until 9/when it was inspectedLOTS of time for things to occur, but he finally agreed to walked me back to the lot where our Fiesta wasAs soon as he saw the dent, he said “we’ll take care of it”No longer was he needing proof! He said he’d have the guys “buff it out.” He told me he’d call me when the work was done and let me inspect the car again, then Tom Wood would pay to have the inspection company back out to look it over
A few days came and went and I hadn’t heard back from MichaelI gave him a call, and he told me they were still working on it, but would let me know
Again, I waitedA few more days passed, and I left messages for Michael, but never heard backBy the second week of October we’d received our third letter from Ford asking for their money, and giving us days to payI called Michael again and finally got himHe told me they had tried to fix it, but it didn’t come outBUT, in their magnanimous way, Tom Wood would pay for the damageI just needed to give an invoiceI had also called Ford Credit, who reduced the cost to just over $since we leased again
So I swung by, dropping an invoice off with Tammy one of the office staffShe made a note and said she’d give it to MichaelWho was going to “call me back”
I waited, and waitedNever hearing back, leaving messages that were never returnedNow, Ford Credit is calling, telling us we were going to collections! I called the dealer, and Michael wasn’t thereI asked to speak to Mark H***, the General Manager, again, of course, I had to leave a messageWhich was returned…by Logan F
Logan told me he didn’t know about the situation, but would find out and call me back before the end of the dayThat call was never returnedNow, Ford Credit has agreed to put our account on hold, since a dealer was going to be payingI was even told how to help them expedite the processThey simply need to send it in as a the did everyday with lease pay offs, or mileage checks
Four days of calling, I finally got Michael, who told me that he never got the invoice and asked for it againThis time I emailed it to him as wellI told him how Ford Credit said to pay itHe said “perfect! That’s so much easier!” He was going to call me when it was done
Two day later, no callUnanswered messagesI called again for MarkThis time Michael calls me backTells me things are being handled and I just needed to be patient
Two days moreOur hold with Ford Credit came to an end, and we were going to collectionsI called to talk to MichaelI spoke with TammyI explained the situation, and I asked who Mark’s boss wasShe gave me namesI asked who would be the best person to talk toShe put me on hold, and Logan answeredHe told me that I needed to “Calm down and stop screaming at the poor receptionist”
I’ve worked in Customer Service industries since I was I know how to address managers, I know how to act, I know who does and DOESN’T have any control over bad situations (you know, your cashier, your server, the receptionist)Logan then told me it was handled, and I needed to just let it go
I gave it two more days, and Michael finally answeredHe told me that they had never processed the paymentHe didn’t know what the hold up was with “the main office” but he was going to get his boss to get it fixed right awayI was able to get Ford Credit to understand the situation, and had a GREAT advocate in Reid at Ford Motor Credit!
A few days later, no response to any of my calls, I email the main Tom Wood officeI explain the situation, let them know what’s going onAsked why this was taking so long, and just asked for support
Just before Christmas, I get a call back! This time it was Tom K***, the Service ManagerHe told me he was going to be my new contact since Michael “wasn’t good at phones and things”He called himself my friend, my go to, my “guy in the car business”He was very empathetic and told me the situation was ridiculous (all the things I’d want to hear)He assured me, it would be taken care of by Wednesday
When I hadn’t heard from him, I chalked it up to the holidaysI reached out on January 3, and it took emails, before he even remembered who I was (so much for my friend, my go to, my guy in the car business huh?)He told me he “verified its in the works and should close this week or next”
I gave it a week and days, giving it until the end of the following week before I followed up againHe answered back that Michael was gone, and he’d follow up on MondayTalk about a shock! I thought Michael was out of the pictureCome to find out, he was still who was working on itTom was now just the guy I got to talk to, and who would “smack Michael in the back of the head if he wasn’t working on it”
The next Monday, I asked Tom again, what the status was, and he told me he’d catch him that day before 6pm
Guess what? Tom never called me backMichael never called me backMark never called me backLogan never called me backTammy never called me backErvin never called me back
After days, how do I know that they FINALLY paid Ford? Because Reid at Ford Credit called me to tell me they finally got the checkNot one person at Tom Wood cared enough to let me know they finally took care of the situation
This is the PERFECT example of poor customer serviceA perfect example of a business who is so big, they think people will just come to them because they’re the biggest
So I caution you before you shop at Tom WoodYou could be the next person to be ignored, to be forgotten, and to be left blowing in the windI don’t care how many free oil changes I have, I’ll NEVER step foot into their dealership, or any other Tom Wood again
If you want a car and they have it, go somewhere elseTransfer that car off their lotTrust me, it’ll be worth your time
My wife and I went to Tom Wood Nissan to look at a used Chrysler Town & CountryAll went very well during the test drive and the negotiationWhen it came to financing we specifically told the representative that we do all our banking with *** BankWe asked that they only run our credit with *** and we will accept the APRThe rest of the process went smooth until a week or so later when our credit monitoring service sent my wife an alertBoth of our credit's were run 4-different times with multiple banks and credit unionsThe credit motioning company was able to determine they were all requested by Tom Wood, and the only way to have them removed was to call Tom Wood and ask them to remove the credit inquiresI called the finance manager at Tom Wood and we played phone tag for about 2-Weeks (calls back and forth)Then I stopped receiving calls back from the finance manager after I left more voicemail's I sent emails to Tom Wood explaining my issue and no
I recently purchased a vehicle from Tom Wood FordThis exp went from great to sorry as I have had incidents with the vehicle, the first one less than days after purchaseThe salesman was great, however upper management not so muchNo one reached out to me regarding my 1st issue & I had to make a special trip there only to be talked to is an unflattering tone by a new managerHe did not want to fix the issue but it DID get taken care ofFast forward to today, days later it is time to get plates but I cannot because my information is not at the BMVI was told there is a late fee attached that I, the customer am responsible forI have contacted Tom Wood & spoke to yet another manager (M.C.)who could not tell me why my info was not processed on time nor that they will pay for the late fee
I still have not received the proper information to obtain new platesI should not be responsible for any fees associated with dealership related tasksI am asking that they pay
I ordered a Porsche Cayenne with Tom Wood Porsche at the end of I paid $During the winter of 2015, I went back to China and didn't get back to the states on time because of my student visa renewal problemI contact Tom Wood representative Lee D*** about the issueI told him that I want to keep the carI asked if my friend over here in the States could pick it up for me, and the answer is negativeHe told me that I have to pay in full to keep the vehicleUnder the circumstances that I didn't know when will I be back to the states, I feel uncomfortable to pay in fullI told him that but still said I want the vehicle
I got back to the states during May of I contacted Lee but he told me the vehicle is already soldSo I ask for refundHe told me the refund would bee issued once they balance it out of the book by the end of So I waitedBut nothing happenedI contacted Lee on Jan7th He didn't responseOn the 10th, he told me this is out of his
Last year I had a terrible experience with lug nuts not being tightened on my tires after service The wheels started to come off as I was driving on They were very apologetic and offered to cover the cost of my service
Today I was having a different car serviced and wanted to pick it up but they told me not until Monday Today is Saturday and they refused to allow me to give them my Visa card number and come pick it up Sunday from the lot They then refused to answer the phone minutes before closing and simply put calls on voice mail saying they were closed This kind of behavior is unnecessary and leaves a very bad impression of the entire company I'd prefer to never go to them again Very unprofessional people
I returned a lease and subsequently leased a new vehicle at Tom Wood Ford in September Approximately weeks after the lease was returned, I received a bill for over $in damagesVery long story short, the damages were done to the vehicle after I turned it in, and the dealer agreed to pay the chargesIt is now May, and I am being pursued by *** *** because this dealer has not paid the charges yetThey said that they mailed a check in December 2017, but apparently lied to me as their customerBuyer beware, this dealer lies and steals from their customers
Tom l Wood Volkswagen, quoted a price of $of a repair needed on volkswagen Jetta (of replacement engine and a shorted out engine temp sensor ) upon completion of services was charged $after many revisited returns to dealership for a continuing problems with vehicle , was discovered that dealership was reusing a failed part that was not replaced on new replacement engine, (shorted out engine temp sensor ) .would of never had to replace engine if the engine temp sensor was replaced on original engine ?
Tom Wood replaced my dash based on up a warranty with Toyota due to the dashes being sticky back in March When I picked it up, it was at closing time When I went out to my car, the display monitor that is in the dash was not working My grandmother was placed in hospice the following week and later passed weeks later so I did not have time to deal with it The following month my son graduating college so I was in Tampa, FL for a few weeks and then out-of-town for work after that So August was the only time I could schedule the vehicle in to get this resolved Not to mention, the pillars that are within the dash starting coming apart I took it back on August and right away, Erin P*** had an attitude and told me that the screen had nothing to do with them replacing the dash, even though the screen sits right in the dash She told me that if "Toyota" wanted to pay for it, then they will replace it I told her that I would contact Toyota She even included on the invoic
Purchased vehicle on 9/and paperwork said I should have a title to register the vehicle by 10/It has been days and I still can’t register my vehicleSo the vehicle is parked and I can not get anywhere
Purchased a pre-owned Lexus on 12/2/at the Tom Wood VW dealership in IndianapolisAfter negotiating a price (which was not easy since they totally valued my trade incorrectly - originally as a Tacoma access cab versus Tacoma double cab - about a $4k difference), I opted out of trading my vehicle and purchased the Lexus out rightBe wary of the finance office...they attempt to sell all sorts of add-ons and charge a $"loan processing fee." In addition to this, the dealer charges a $fee for DMV Nationwide (title work)...AND (yes, another AND) $documentation feeThis is roughly $in fees
After complaining about the $"DMV Nationwide" fee, a manager deducted that price from the vehicle (but it still shows as a charge in paperwork)
My main gripe here is when it came to paying taxes and registrationThe company they use (and charge their customers for) has incorrect information and formsThe form they gave me to complete back in my home state of Missouri was outdated by over a year
I sent several emails to my Salesperson, Matt W*** and Finance guy, Brian C*** with NO repliesOnly after contacting Anthony, the sales manager, did I receive a call from Brian and he was actually reading my email over the phone with me...so it was a complete waste of my time where I simply had to explain I was contacting them to get an update on when my plates would arrive and that I was also overcharged for City taxes (required for StLouis)He said he would get back to me...and he did, but by email and he copied his manager along with the operations manager of the dealership, Josh PetreeI replied to this email but never heard back from ANY of the gentlemen copied in the email
After submitting yet another document required (and only discovered by me taking a VERY proactive stand with this transaction), I asked for an update or estimate of time on plate arrivalI never received a response via email or multiple voice messagesI called the operations manager and he responded but did not have a resolution time...however he assured me that he would look into it and let me know...which he did and by this time, I was preparing a road trip from StLouis to east coast with expired tagsWe are now now in the 1st week of February (car purchased 12/2/17)Josh, the operations manager calls to tell me that DMV Nationwide was putting a rush and would send my plates to my home but that they would likely arrive later in the week (after I would already be on my trip)The plates were not delivered until 2/13/business days (and yes, I took out Christmas day and New Year's day)
My frustration with the folks at Tom Wood VW wasn't so much the amount of time to receive my plates (and refund for taxes that were overpaid), it was the lack of concern and communicationI never again spoke with my salesperson even after multiple emails that went unanswered and voice messages
I do not recommend doing business with these folks...in all my years of buying cars (and lots of them), this is by far the worst transaction ever
I leased a vehicleThey had to send the lease to the finance company a few timesI had to stay on top of it for themFirst it was sent to the wrong address, second it was illegible; says Tom WoodI made contact with the dealership different days trying to make my first payment on timeThe dealership said it was funded within the day limit however I had to pay Tom Wood the first months lease payment, not the Financial Institution to guarantee it was paid on timeI had to make complaints with Toyota, as Tom Wood is like a franchiseI went to the BMV to get plates days before my time limit to do so, the Title for the Vehicle was not in the BMV systemAgain I am letting Tom Wood know thisNot the other way around
My permanent address is IL and I currently have a temporary Carmel addressI purchased a new vehicle from Tom Wood Ford on September 23, I completed the finance contracts and paperwork to include payment of the license transfer fees and state sales tax for the state of ILI was given a temporary tag for the vehicle at the time of purchase and was told I would receive the required paperwork in a few weeks to complete the license transfer processThe temporary tag expired on 11/7/17, I did not realize this until 11/13/17, at which point, I contacted the Finance Manager, Tyler S*** to follow upHe stated that the paperwork had not yet been completed by the individual at the dealershipTyler told me that it was a simple one page document and he would have her get it taken care ofIn the meantime, he arranged for me to pick up a plate from the dealership to serve temporarily as I waitedI was headed out of town and he assured me that it would be taken care of by the time I r
I purchase a Porsche S from Tom Wood Jaguar I live in Florida and bought it sight unseen The dealer/salesman informed me that the car was in A+ condition with only 12K miles I paid to ship the car and when it arrived it had a heavy smell of cigar smoke in the cabin The car cover located in the trunk also had this heavy smell I call the dealer and spoke with Don W*** He admitted that they treated the vehicle for the smell, but did not tell me about the issue as thought it was resolved I took the vehicle to my local Porsche where they conducted an air treatment with a special process The treatment did not resolve the issue and my garage now stinks of cigar smell I was recently contacted by their Sales Manager via email and they are refusing to work with me I would never have purchased the car knowing they had identified that the car had been smoked in It is totally unacceptable to think someone would want a Porsche that was smoked in They should have
My complaint is with Tom Wood Collision and the work that is done thereAfter an inspection done it was noted the repair done was incomplete The following items are noted
Paint missing on bracket that holds the driver side fenderThis is noted when opening the hood of the car
The factory supplied stickers that should be on the driver door is missing Tom Wood Collision replaced the door and never replaced the sticker This sticker should give vin number and specs for the car
Driver door has an area where it wasn't buffed and shows signs of repair
I'm looking for funds from Tom Wood to have another certified body shop to do the work
Thanks
***
I had Tom Wood Ford Collision Center do repair work on my truckMy estimated repair time was three daysI scheduled a drop off on a Wednesday morning and was told my truck should be done by the end of the day on Friday, if not then SaturdayI rented a car through the rental service in Tom Wood Ford Collision CenterI called Tom Wood Friday afternoon and was told that my truck wasn't ready and they would have it done by MondayI asked why it wouldn't be done on Saturday and was told that no one comes in to do repairs on Saturdays, unless they're behind on workOn Monday I was called by Tom Wood and they said my truck was actually ready Saturday morningI asked why no one called me to let me know, and was told that no one was in the office to call meWhen I picked up my truck Monday I asked that Tom Wood pay the rental car day of Saturday and Sunday since they held my truck from meThey said that they couldn't do that and when I pressed the issue I was told a manager would get back in touch with meI wasn't contacted by anyone, And had to pay two extra days for a rental car, because Tom Wood Ford Collision Center can't figure out who is working on Saturdays
Be aware that Tom Wood Collision is poorly managed and run I experience first hand as I'm a customer This location quoted to do the work on my vehicle in weeks and took weeks total before my vehicle was finished I had to stop by weekly to keep up on the status on my repairs During this time I found my vehicle along with others sat while vehicle's from only certain insurance companies were worked on Upon picking up my vehicle I found multiple items not done and I had to wait around for the work to be done
During my review of the work done it was found this location charge my insurance company for a frame inspection but when asked for the frame spec sheet i'm told they can't provide When discussing with employees at the location is was noted my car frame wasn't inspected How can a business charge for a service and not do the work????
The only way to get stuff done at this location was to email Jeff Wood asking for help on this Be area that this business is shady and you would be better off going some where else as they don't care about anyone
On 9/23/17, I bought a Ford Focus S VIN: *** from Tom Wood FordAnd after all this time I still did not receive the title for my vehicleLet me describe the actions and time line taken:
• 9/23/17: Bought Vehicle and was issued a paper temporarily titleValidity days
• 10/07/first phone call to ask if my title was on its way
• 10/13/Drove to the dealership to asked in person about the status on my titleCalled more times to Tom Wood Ford asking for an update on my title
• 11/4/Drove to Tom Wood Ford dealership in person, asked to speak to the manager in charge to inquire about my titleWas not able to speak to himHad other obligations
• 11/13/Sales person called me with an updateHe told me title was on its way from Ohio and that paper title validity was extended by weeks
• 12/13/I kept calling daily asking for updatesThe weeks expired with no title
• 12/21/I was forwarded to the manager at the time who told me he had
I bought my Ford Explorer from Tom Wood Ford off of 96th St a little over a year ago, and had no problems with the purchasing process of the vehicleNaturally, since I bought my vehicle there, I want to take my vehicle there to have it serviced since they've had the service records on it alreadyWell, over the course of a year and a half, I've taken it for regular oil changes and even bought my tires from themJust over the past 7-months though, I had a problem with the airbag light going off in my vehicleI took it in to their service department to have it looked at, and also told them about a hesitation problem that I was feeling between certain speedsThey had no problem looking it overWhen they called me back they let me know that they could not feel any hesitation in the vehicle (which it stills does), and the airbag light was tripped due to bad 'Pigtails' in the second row seatingI explained to them that I had a warranty on my vehicle, but they were quick to let m