Had my ISF for ~weeks and noticed condensation forming in both headlights Dropped it off on the dealership on a Monday 8/22, they confirmed the issue on Tuesday and ordered new lights Got the new lights installed and was told to come pick it up on Friday 8/ No big deal yet (not sure what caused the headlight seals to suddenly be bad) Went to pick it up that Friday night (it is a mile one way trip to my closest dealer), took a look and noticed a sizeable gap underneath both headlights between the headlight and bumper Worse they scratched the paint protection film on the front bumper near the driver’s side headlight (lot attendant came out with some polish and tried to polish it and just made it worse) Pointed out both of the issues and they said they would get it back in the shop (transferred to a new service advisor - David) Didn't call me back until Wed, states that they will have to remove and replace the paint protection film (that was evident on Friday), a
I was told by sales person that it had custom exhaust when in fact it had catalytic converters hollowed out and will not pass emissions test, and recieved wrong VIN number to hide car fax
Took my car in for a recallDidn’t get done within promise timeWitnesses my own car being raced down the roadWhen I picked my car up found multiple damaged parts on my carAlong with more miles than I was told put on my car
I will never recommend that anyone go to Tom WoodThey are the definition of shady car dealerThey sent in to about banks to run my credit and brought my credit score down by pointsRuined my credit and my future plans for a home additionThe next car dealer I went to was a legitimate company and started that no place should EVER do that to youPlease avoid this dealership at all costsAlso, the van that I test drove home was completely jacked up and they were asking an outrageous price for it
I bought an extended warranty with the purchase of my used vehicle in May of Now a year later I called the dealership to ask about the information on the extended warranty, because I never received the paperworkThey asked who my sales person was and the receptionist made it seem like this sales woman never existedI asked to speak to someone about my warranty and she would ask me what type of vehichle and then transfer me to a random person's emailFinally after calling back for a few days, I was told that they didn't even have me as a customerHow is it even possible to not have paperwork on a customer when those records have to be kept on file? I've tried to complain but they keep giving me the run-aroundThey tell me to call back to talk to this person, but then that person is not available
Took Range Rover Sport HSE to Tom Wood Land Rover for 48K mile scheduled service, as well as inspection after the brake warning light came onThe earliest appointment I could get was two and a half weeks out from initial service warning light appearingSince I reside in FtWayne and they are the nearest certified service agent, I made arrangements to get the vehicle there and have a rental vehicle meanwhileOnce dropped off, service took four daysTwo weeks later, I noticed a vibration in the steering wheel when braking from 40-mph as well as the TPM on the rear driver side wheel fluctuating from to to lbs of pressureI was told that if the problems persisted to bring it back in but to give it a week or twoThe problems continued and the earliest appointment available was August 24thWhat's worse in that I continued to call and email in hopes of getting a more timely appointment and could NOT even get so much as a return call or email acknowledging my requestA
We purchased our Ford Edge from Tom Wood Ford and on July 14, 2016, we took it in for its first oil change After the service the vehicle was left on Tom Wood Ford's lot with the key in it It was stolen Tom Wood management did NOTHING to assist other than filing a police report and contacting their insurance company After weeks of dealing with the insurance company I sent the following email to Tom Wood's management, service, general manager and insurance company:
MrB***
Tom Wood Ford should have provided you with the original purchase agreement documenting the loss since they are your client We provided additional documentation in our last email which indicated the VIN number and equipment from the window sticker Any other documentation would have been in the vehicle that was stolen from Tom Wood FordPlease contact them for the original documentation to process this claim in a timely manner It has been missing since July 14, and we have only been co
They REFUSED to fix a KNOWN RECALL : Report Receipt Date: JUL 07,
NHTSA Campaign Number: ***
Component(s): ENGINE AND ENGINE COOLING
All Products Associated with this Recall expand
Details close
Associated Documents expand
Manufacturer: NISSAN NORTH AMERICA, INC
SUMMARY:
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH A 2.5L ENGINE, THE CRANK ANGLE SENSOR IS AFFECTED BY TEMPERATURE VARIATIONSUNDER CERTAIN DRIVING CONDITIONS, THESE VARIATIONS IN TEMPERATURE CAN BE LARGE ENOUGH TO CAUSE A BRIEF INTERRUPTION IN THE SIGNAL OUTPUT FROM THE SENSOR
CONSEQUENCE:
IF THE INTERRUPTION IN THE SIGNAL FROM THE SENSOR IS SO BRIEF THAT THE ELECTRONIC CONTROL MODULE (ECM) LOGIC DOES NOT HAVE TIME TO DIAGNOSE THE CONDITION, THE ENGINE MAY STOP RUNNING WITHOUT WARNING WHILE THE VEHICLE IS DRIVEN AT A LOW SPEED INCREASING THE RISK OF A CRASH
REMEDY:
DEALERS WILL REPROGRAM THE ECM FREE OF CHARGETHE RECALL BEGAN ON AUGUST 21, OWNERS MAY CONTACT NISSAN AT 1-800-647-
In July of my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus After negotiating the price we came to an agreement and purchased the vehicle Less than days later we received a call from the dealership stating that they made a mistake on our paperwork and they needed us to fill out and sign a new agreement that they would sent to us We filled out the paperwork and sent it back to them the day after receiving it
As of November 1st it had been over months since we purchased the vehicle and we still had not received the vehicle title At that point we decided to contact Tom Wood Lexus to see what the problem was After talking to several people, leaving voicemails for managers and sending multiple emails to various people at the dealership we could not get a response from any of the managers at the dealership
We then decided to complain on their Facebook page After doing so we received a call on November 30th from Bart S*** the General Manager at Tom Wood Lexus He informed us that they did not have the title for our vehicle and then he proceeded to give us several excuses whyHe told us that he would send us a temporary license plate and he assured us that he would personally rectify the problem and we would have the title in the next weeks
It is now January 13, and the temporary plate that Bart sent us is going to expire in days We have called and left him several voicemails and emailed him multiple times over the last weeks We have not received any calls or emails back from him or anyone else at the dealership
As of Monday, January 16, we will have to rent a car to drive because the temporary license plate will be expired
We have now contacted the Indiana State Dealer Services Division for their help with the matter
My wife and I have purchased many cars over our lifetime from car dealerships all over the United States This has by far been the worst experience that we have had purchasing a car Tom Wood Lexus was great to deal with until we purchased the car and left their facility Since then, almost months later, they have been nothing but uncooperative, unresponsive and disrespectful to us They have also lacked any sense of urgency to rectify the problem with our titleIt is quite evident that they want to give good customer service right up until they sell you a car and receive payment After that they could not care less about you as a customer
I would never ever purchase another vehicle from them nor would I recommend Tom Wood Lexus to anyone else looking to purchase an automobile
After having my oil changed 7/16/18, my car was not washed as promised and I the change oil light came on a week laterI have called twice the last call on 8/17/18, I am concerned the oil may not have been changedI was told the Service Manager was out would return my call, I am still waitingI have been waiting since the 7/16/(per service consultant) for a call about the paint missing from the door jamThis new car was purchased 3/My concerns: Oil change light, paint missing and Quick check inspection shows failed Rear camber ( this information was sent via email)
Vehicle was taken to Tom Wood Collision in October after a collision with a deerI took the vehicle to TW for repairs as they are the only certified repair shop for my carAfter they claimed it was complete I went to pick it up and found that they had not put the insulation back in the door or lined the door with the rest of the body panelsThe driver's side headlight was not adjusted properly, the windows wouldn't work, the windshield wipers were broken (they weren't broken when I took the car up there)So I left in another rental and had to wait another two weeksThen I found they had punched a hole in the bumper with a screw driver and the windshield molding was brokenI left AGAIN without my carI finally picked up my car after another two weeks only to find that the windshield molding was either never replaced or broken during installation and now my windshield rattles because it is still broken and Tom Wood's collision staff have been less than willing to helpI've been
I called Tom Wood Subaru and dealt with a salesman named Jamie ***I had called early in the day about 11:AM inquiring of an advertised carHe said it was there and I stated I would call back when I left work to confirm it was still there and available I called again at 2PM and spoke with Mr C** to see if the car was still there and available specifically making sure it wasn't in negotiations He stepped away from the phone and returned saying it was still there and available When I arrived about minutes later, he said it had just been soldHe also stated that he tried to call me and left a messageI had neither a message or missed call on my cell phoneFurthermore, I had called him from my car and had never left the carMy car both answers and makes my phone calls via Bluetooth on my cell I feel this was both deceptive and manipulative sales techniques to get me to the dealership
On June 10, I took my car to Tom Wood Ford and received an oil changeOn June my car would not start I was told it needed a mass airflow sensorIt was fixed on June the 21st my car wouldn't start I had it towed to Tom Wood ford at which time they did a diagnostic on my car and told me that EVERYTHING checked out but my spark plugsThey completed the repair On Sunday June my car wouldn't startI tool it back to tom wood ford I went to work and around noon was told one of the spark plugs was cracked I stated OK two hours later I was too that it was a head gasket and the repair would be I feel my car was misdiagnosedI can't afford the repairIf they did a true diagnostic why didn't they see that before
I paid to have a diagnostics done for my carI was told in writing that the diagnostics test said I needed a starter and was badThey gave me a price that was a little high, so I took the car to another service provider to have the work preformed at a more reasonable pricingThe other professional did the work based off of the professional test from Tom Wood LexusOnce the work was performed my car was still inoperable and the starter was tested good and not defectiveFurther testing done and I had a bad Alternator and a Fuse Block defectiveObviously Tom Wood did not do what they said with the diagnostics test and in good faith I relied on their expertise and professional opinion in fixing my carI haven't heard from Tom Wood about the matterI did hear from Lexus National and they just further upset the situation by insulting me more
I am an active duty service member who is temporarily assigned duty (TAD) to *** *** multiple times a yearWhile TAD I purchased a certified pre-owned Honda Pilot February 24, at Tom Wood VolkswagenThe temporary tags expire April 10, have not yet received my tags/license plates I called the dealership March to verify that everything was processed and informed at the time by the title manager that my paper work was with the DMV and that it should be processed soon afterwards I contacted the Virginia DMV to verifyDMV stated that transaction has been not been completed or receivedThe following week April I called again and was told that they are looking into it and will send me a emailApril at am I was sent an email from the dealership that my paperwork was sent to the DMV and I have weeks until it is complete prior to me receiving my tagsI called the title manager again and was informed by her that I should call the sales person th
I recently purchased a used L/Certified RX(VIN ***) (the “Black RX”) from Tom Wood Lexus (“TWL”) This was my family’s third Lexus product and it will be our last
At the time of purchase, I was considering two nearly identical RX 350s, the Black RX and a gray one (VIN ***) (the “Gray RX”) As best I can recall, the vehicles had nearly identical original sticker prices and used car asking prices The most significant difference was that the Black RX did not have navigation and the Gray RX did The salesman, Joe B***, indicated TWL had adopted a new certified used car sales program that eliminated negotiation, saying that prices were calculated by a computer program that reduced prices over a day inventory life cycle based upon market forces More specifically, Joe said price adjustments were a couple hundred dollars at a time rather than several thousand near the end of the cycle
I purchased the Black RX on March 19, 2018, and
on Wednesday August 8th I dropped off my Subaru outback at Tom Wood Subaru East 96th street for service relating to an airbag recalli received a call from Tony the service consultant later that the airbag was fixed and a noise I had mentioned to him earlier was a rear wheel bearing problemi told him to do the repair and we'll pick the car up the next dayOn Thursday I arrived around noon to pick up my carAfter a minute wait someone finally brought my car in and as I drove out of the building I noticed a large crack in the windshieldi immediately turned around and found Tony to show him the damage that was not there when I dropped the car offHe went to retrieve his inspection report from the previous day, There was no mention of a cracked windshieldHe then proceeded to inform me of a scenario where there must have been a small indiscernible crack already there and the warm water from the car wash must have caused a reaction and made the windshield crack furtherIf it ha
I want to purchase the vehicle advised for the price Tom Wood Nissan listed it for but they said no it was a mistake The listing was found on Cars.com and also on their website and the price was listed as $2,for the purchase of a Nissan Pathfinder Mileage : 83,miles
Stock # : ***
VIN : ***
I bought a certified used car from the dealership during the sales process they failed to include the certification paperwork in my documents and after asking around and getting Volkswagen America involved it turns out they never had the certification paperwork in their hands as it turns out they showed me a fake certificate checklist when they sold me the car
I contacted the office of the Indiana Attorney General on April and after several months they could not get an answer from the dealership so they closed the case
Friendly and fast Thanks
Had my ISF for ~weeks and noticed condensation forming in both headlights Dropped it off on the dealership on a Monday 8/22, they confirmed the issue on Tuesday and ordered new lights Got the new lights installed and was told to come pick it up on Friday 8/ No big deal yet (not sure what caused the headlight seals to suddenly be bad) Went to pick it up that Friday night (it is a mile one way trip to my closest dealer), took a look and noticed a sizeable gap underneath both headlights between the headlight and bumper Worse they scratched the paint protection film on the front bumper near the driver’s side headlight (lot attendant came out with some polish and tried to polish it and just made it worse) Pointed out both of the issues and they said they would get it back in the shop (transferred to a new service advisor - David) Didn't call me back until Wed, states that they will have to remove and replace the paint protection film (that was evident on Friday), a
I was told by sales person that it had custom exhaust when in fact it had catalytic converters hollowed out and will not pass emissions test, and recieved wrong VIN number to hide car fax
Took my car in for a recallDidn’t get done within promise timeWitnesses my own car being raced down the roadWhen I picked my car up found multiple damaged parts on my carAlong with more miles than I was told put on my car
I will never recommend that anyone go to Tom WoodThey are the definition of shady car dealerThey sent in to about banks to run my credit and brought my credit score down by pointsRuined my credit and my future plans for a home additionThe next car dealer I went to was a legitimate company and started that no place should EVER do that to youPlease avoid this dealership at all costsAlso, the van that I test drove home was completely jacked up and they were asking an outrageous price for it
I bought an extended warranty with the purchase of my used vehicle in May of Now a year later I called the dealership to ask about the information on the extended warranty, because I never received the paperworkThey asked who my sales person was and the receptionist made it seem like this sales woman never existedI asked to speak to someone about my warranty and she would ask me what type of vehichle and then transfer me to a random person's emailFinally after calling back for a few days, I was told that they didn't even have me as a customerHow is it even possible to not have paperwork on a customer when those records have to be kept on file? I've tried to complain but they keep giving me the run-aroundThey tell me to call back to talk to this person, but then that person is not available
Took Range Rover Sport HSE to Tom Wood Land Rover for 48K mile scheduled service, as well as inspection after the brake warning light came onThe earliest appointment I could get was two and a half weeks out from initial service warning light appearingSince I reside in FtWayne and they are the nearest certified service agent, I made arrangements to get the vehicle there and have a rental vehicle meanwhileOnce dropped off, service took four daysTwo weeks later, I noticed a vibration in the steering wheel when braking from 40-mph as well as the TPM on the rear driver side wheel fluctuating from to to lbs of pressureI was told that if the problems persisted to bring it back in but to give it a week or twoThe problems continued and the earliest appointment available was August 24thWhat's worse in that I continued to call and email in hopes of getting a more timely appointment and could NOT even get so much as a return call or email acknowledging my requestA
We purchased our Ford Edge from Tom Wood Ford and on July 14, 2016, we took it in for its first oil change After the service the vehicle was left on Tom Wood Ford's lot with the key in it It was stolen Tom Wood management did NOTHING to assist other than filing a police report and contacting their insurance company After weeks of dealing with the insurance company I sent the following email to Tom Wood's management, service, general manager and insurance company:
MrB***
Tom Wood Ford should have provided you with the original purchase agreement documenting the loss since they are your client We provided additional documentation in our last email which indicated the VIN number and equipment from the window sticker Any other documentation would have been in the vehicle that was stolen from Tom Wood FordPlease contact them for the original documentation to process this claim in a timely manner It has been missing since July 14, and we have only been co
They REFUSED to fix a KNOWN RECALL : Report Receipt Date: JUL 07,
NHTSA Campaign Number: ***
Component(s): ENGINE AND ENGINE COOLING
All Products Associated with this Recall expand
Details close
Associated Documents expand
Manufacturer: NISSAN NORTH AMERICA, INC
SUMMARY:
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH A 2.5L ENGINE, THE CRANK ANGLE SENSOR IS AFFECTED BY TEMPERATURE VARIATIONSUNDER CERTAIN DRIVING CONDITIONS, THESE VARIATIONS IN TEMPERATURE CAN BE LARGE ENOUGH TO CAUSE A BRIEF INTERRUPTION IN THE SIGNAL OUTPUT FROM THE SENSOR
CONSEQUENCE:
IF THE INTERRUPTION IN THE SIGNAL FROM THE SENSOR IS SO BRIEF THAT THE ELECTRONIC CONTROL MODULE (ECM) LOGIC DOES NOT HAVE TIME TO DIAGNOSE THE CONDITION, THE ENGINE MAY STOP RUNNING WITHOUT WARNING WHILE THE VEHICLE IS DRIVEN AT A LOW SPEED INCREASING THE RISK OF A CRASH
REMEDY:
DEALERS WILL REPROGRAM THE ECM FREE OF CHARGETHE RECALL BEGAN ON AUGUST 21, OWNERS MAY CONTACT NISSAN AT 1-800-647-
In July of my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus After negotiating the price we came to an agreement and purchased the vehicle Less than days later we received a call from the dealership stating that they made a mistake on our paperwork and they needed us to fill out and sign a new agreement that they would sent to us We filled out the paperwork and sent it back to them the day after receiving it
As of November 1st it had been over months since we purchased the vehicle and we still had not received the vehicle title At that point we decided to contact Tom Wood Lexus to see what the problem was After talking to several people, leaving voicemails for managers and sending multiple emails to various people at the dealership we could not get a response from any of the managers at the dealership
We then decided to complain on their Facebook page After doing so we received a call on November 30th from Bart S*** the General Manager at Tom Wood Lexus He informed us that they did not have the title for our vehicle and then he proceeded to give us several excuses whyHe told us that he would send us a temporary license plate and he assured us that he would personally rectify the problem and we would have the title in the next weeks
It is now January 13, and the temporary plate that Bart sent us is going to expire in days We have called and left him several voicemails and emailed him multiple times over the last weeks We have not received any calls or emails back from him or anyone else at the dealership
As of Monday, January 16, we will have to rent a car to drive because the temporary license plate will be expired
We have now contacted the Indiana State Dealer Services Division for their help with the matter
My wife and I have purchased many cars over our lifetime from car dealerships all over the United States This has by far been the worst experience that we have had purchasing a car Tom Wood Lexus was great to deal with until we purchased the car and left their facility Since then, almost months later, they have been nothing but uncooperative, unresponsive and disrespectful to us They have also lacked any sense of urgency to rectify the problem with our titleIt is quite evident that they want to give good customer service right up until they sell you a car and receive payment After that they could not care less about you as a customer
I would never ever purchase another vehicle from them nor would I recommend Tom Wood Lexus to anyone else looking to purchase an automobile
After having my oil changed 7/16/18, my car was not washed as promised and I the change oil light came on a week laterI have called twice the last call on 8/17/18, I am concerned the oil may not have been changedI was told the Service Manager was out would return my call, I am still waitingI have been waiting since the 7/16/(per service consultant) for a call about the paint missing from the door jamThis new car was purchased 3/My concerns: Oil change light, paint missing and Quick check inspection shows failed Rear camber ( this information was sent via email)
Vehicle was taken to Tom Wood Collision in October after a collision with a deerI took the vehicle to TW for repairs as they are the only certified repair shop for my carAfter they claimed it was complete I went to pick it up and found that they had not put the insulation back in the door or lined the door with the rest of the body panelsThe driver's side headlight was not adjusted properly, the windows wouldn't work, the windshield wipers were broken (they weren't broken when I took the car up there)So I left in another rental and had to wait another two weeksThen I found they had punched a hole in the bumper with a screw driver and the windshield molding was brokenI left AGAIN without my carI finally picked up my car after another two weeks only to find that the windshield molding was either never replaced or broken during installation and now my windshield rattles because it is still broken and Tom Wood's collision staff have been less than willing to helpI've been
I called Tom Wood Subaru and dealt with a salesman named Jamie ***I had called early in the day about 11:AM inquiring of an advertised carHe said it was there and I stated I would call back when I left work to confirm it was still there and available I called again at 2PM and spoke with Mr C** to see if the car was still there and available specifically making sure it wasn't in negotiations He stepped away from the phone and returned saying it was still there and available When I arrived about minutes later, he said it had just been soldHe also stated that he tried to call me and left a messageI had neither a message or missed call on my cell phoneFurthermore, I had called him from my car and had never left the carMy car both answers and makes my phone calls via Bluetooth on my cell I feel this was both deceptive and manipulative sales techniques to get me to the dealership
On June 10, I took my car to Tom Wood Ford and received an oil changeOn June my car would not start I was told it needed a mass airflow sensorIt was fixed on June the 21st my car wouldn't start I had it towed to Tom Wood ford at which time they did a diagnostic on my car and told me that EVERYTHING checked out but my spark plugsThey completed the repair On Sunday June my car wouldn't startI tool it back to tom wood ford I went to work and around noon was told one of the spark plugs was cracked I stated OK two hours later I was too that it was a head gasket and the repair would be I feel my car was misdiagnosedI can't afford the repairIf they did a true diagnostic why didn't they see that before
I paid to have a diagnostics done for my carI was told in writing that the diagnostics test said I needed a starter and was badThey gave me a price that was a little high, so I took the car to another service provider to have the work preformed at a more reasonable pricingThe other professional did the work based off of the professional test from Tom Wood LexusOnce the work was performed my car was still inoperable and the starter was tested good and not defectiveFurther testing done and I had a bad Alternator and a Fuse Block defectiveObviously Tom Wood did not do what they said with the diagnostics test and in good faith I relied on their expertise and professional opinion in fixing my carI haven't heard from Tom Wood about the matterI did hear from Lexus National and they just further upset the situation by insulting me more
I am an active duty service member who is temporarily assigned duty (TAD) to *** *** multiple times a yearWhile TAD I purchased a certified pre-owned Honda Pilot February 24, at Tom Wood VolkswagenThe temporary tags expire April 10, have not yet received my tags/license plates I called the dealership March to verify that everything was processed and informed at the time by the title manager that my paper work was with the DMV and that it should be processed soon afterwards I contacted the Virginia DMV to verifyDMV stated that transaction has been not been completed or receivedThe following week April I called again and was told that they are looking into it and will send me a emailApril at am I was sent an email from the dealership that my paperwork was sent to the DMV and I have weeks until it is complete prior to me receiving my tagsI called the title manager again and was informed by her that I should call the sales person th
I recently purchased a used L/Certified RX(VIN ***) (the “Black RX”) from Tom Wood Lexus (“TWL”) This was my family’s third Lexus product and it will be our last
At the time of purchase, I was considering two nearly identical RX 350s, the Black RX and a gray one (VIN ***) (the “Gray RX”) As best I can recall, the vehicles had nearly identical original sticker prices and used car asking prices The most significant difference was that the Black RX did not have navigation and the Gray RX did The salesman, Joe B***, indicated TWL had adopted a new certified used car sales program that eliminated negotiation, saying that prices were calculated by a computer program that reduced prices over a day inventory life cycle based upon market forces More specifically, Joe said price adjustments were a couple hundred dollars at a time rather than several thousand near the end of the cycle
I purchased the Black RX on March 19, 2018, and
on Wednesday August 8th I dropped off my Subaru outback at Tom Wood Subaru East 96th street for service relating to an airbag recalli received a call from Tony the service consultant later that the airbag was fixed and a noise I had mentioned to him earlier was a rear wheel bearing problemi told him to do the repair and we'll pick the car up the next dayOn Thursday I arrived around noon to pick up my carAfter a minute wait someone finally brought my car in and as I drove out of the building I noticed a large crack in the windshieldi immediately turned around and found Tony to show him the damage that was not there when I dropped the car offHe went to retrieve his inspection report from the previous day, There was no mention of a cracked windshieldHe then proceeded to inform me of a scenario where there must have been a small indiscernible crack already there and the warm water from the car wash must have caused a reaction and made the windshield crack furtherIf it ha
I want to purchase the vehicle advised for the price Tom Wood Nissan listed it for but they said no it was a mistake The listing was found on Cars.com and also on their website and the price was listed as $2,for the purchase of a Nissan Pathfinder Mileage : 83,miles
Stock # : ***
VIN : ***
I bought a certified used car from the dealership during the sales process they failed to include the certification paperwork in my documents and after asking around and getting Volkswagen America involved it turns out they never had the certification paperwork in their hands as it turns out they showed me a fake certificate checklist when they sold me the car
I contacted the office of the Indiana Attorney General on April and after several months they could not get an answer from the dealership so they closed the case