The Simple Car Store

On several occasions we have attempted to help Mrs [redacted] diagnose the starting issue with her vehicle, even in light of the fact that it is out of the initial warranty provided by usTo date we have not been able to duplicate the issue and have even had a 3rd party shop look at it with the same resultsSince we are unable to duplicate the starting issue we can not diagnose the problem Mrs [redacted] is describing and have explained such to Mrs [redacted] Additionally as a precaution we have replaced the device Mrs [redacted] referred to and still are not able to duplicate the issue, yet Mrs [redacted] still claims to have the starting issue occasionally We would like to help resolve this account and understand her frustration, but stress that communication is key and encourage Mrs [redacted] to contact our finance department as soon as possible so we can help her with these issuesPlease call us at [redacted]

This company has no integrityThey are not reliable or honest

Alex is the worst!!! She is the rudest person I've ever met in my lifeI had to take my car back days after I got it for issues with the power steeringThree weeks later I end up there for the same exact thing and now the check engine light is on, the brakes are squealing, and I'm having issues accelerating the carAll less than a month of having the carI unfortunately had to experience the headache of working the "Service" manager Alex who knows nothing about service....Customer or otherShe is extremely disrespectful and arrogantShe actually tried to hold my car hostage because I was upsetI thought is was both unprofessional and funny because I've read my contract front to back and I knew it wouldn't be long before she relinquished my keysEspecially knowing my car note was due to very next dayWithout those keys she wouldn't have gotten a dime from meWhich I'm sure she knewThe Simple Car Store may have just lost a customer all because of rude [redacted] manager that failed to manage herself

Mrs [redacted] ,We do have a updateWe completed our set up process with [redacted] I will be loading our first data file up monday and [redacted] has informed us at that point that we will be looking at approx 4-weeks to review the intial data provided and post to [redacted] Since his is longer than expected I have found a alternative solution, we are going to be transferring your account to a partner [redacted] ***, who will resume collection of all payments and currently reports to all credit bureau'sI have already contacted [redacted] for this and we should be able to get this transferred next week and then have the account sent to all credit bureau's within in the month of may

As Mrs [redacted] stated we have been attempting to assist them with a repair that occurred shortly after the initial warranty expiredDuring which we faced extended difficulties in locating the correct parts and attempting to assist with getting a extended warranty to cover the repairs.(Wiring harness that was damaged during the tire blow out) Additionally we understand that while this may have been out of warranty with us, we attempted to help by arranging a loaner vehicle for the entire time that their vehicle was outWe have since provided Mrand Mrs [redacted] with a different vehicle and switched their financing as suchWe strive to see everyone of our customer successful and are glad to see them back on the road and hope they enjoy their new vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My name is [redacted] and I have not had my issue resolved with the Simple Car storeThey stated over a month ago that by the end of March they would be reporting to credit agencies to ensure my payments are being acknowledged via credit reportHowever they are still not reporting, everytime I call and speak with their manager ***, he states another week or two and the change should take affect, that they are changing internet providers and software and the change will take affect after those changes to internet and software are madeMy credit was ran to obtain my carI have been paying on my car since June 2013, I have always made my payments early, and they have never reported my payments to creditorsIt is in my contract that they are to be reporting to creditors and they are not Sincerely, ? [redacted]

As stated in person to Mrs [redacted] and in the previous response to the Revdex.com, we apologize for her frustration and assure we are actively trying to finish our software transfer and once that is complete we will be able to report to her credit all payment and loan history to dateNo where in the retail finance contact signed by Mrs [redacted] does it state the simple car store will report to any of the major credit bureaus and we have in the past and in the near future reported payment histories only to help our customers benefit credit reporting

Simple Car store is absolutely HORRIBLE! I would not suggest them to anyone, if fact I urge everyone to stay far far away! They have absolutely terrible customer serviceI got my car from them about months ago and it has already been in the shop numerous timesEvery time I have to call them and let them know the issues they promised were fixed were in fact NOT FIXED BUT MADE WORSE they are rude, and very un helpful, I ended up taking it to a different shop and the mechanic was disgusted at how horribly it had been taken care of and how many problems the car really hadI am now stuck with a bad car

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintThis response is a bunch of bullWhen we sat there and signed the paperwork for the new vehicle sat right there and told us to our face that everything would transfer to the new vehicle INCLUDING the warranty I would not of paid for over a year on a warranty on a vehicle I did not have if I had thought the warranty didn't transferThis is what they do they always wash their hands of situations that they don't want to take responsibility forRegardless who we pay the warranty money to it was the simple car store who was responsible for making sure my vehicle was coveredAnd because we trusted them and their business practices is why we are now eating a car repair billThis place is horrible Regards, Alexis [redacted]

In regards to complaint# ***.
Mrs*** has recently contacted us in regards to her account with us and expressed frustration with her account not currently being reported to her credit reportAt this time, as was explained to Mrs*** we have been working with ***
and our software provider for over months to have these accounts reported but due to some technical issues with our software provider have not been able to do soWe also explained to Mrs*** this has led us to pursue switching software's and are currently in the middle of that process and expect to have that complete within the next few weeksAt that time all account information will be reported to both *** and *** *** and will be backdated to reflect all payment histories etcWe have apologized to Mrs*** for any inconvenience and appreciate her as customer and trust we are working to remedy this issue as quick as possibleIf there is any additional questions please feel free to contact us back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Any update on this? Im without AC currently,one of the list of issues I have had with this car since getting it and Im in die or need of getting another car,without them reporting my payments it is making the process of getting into another car very difficult Thanks for your help
Regards,
Stacia ***

Mr*** purchased an extended warranty from a 3rd party from our dealership on his initial vehicle purchaseWhen Mr*** had mechanical issues with the vehicle he initially purchased, we offered tofinance him in a new vehicle and waive off the outstanding debt owed with
the initial purchase The customer makes warranty payments to a 3rd party, *** Warranty, separate from the car payments he makes to The Simple Car Store for his vehicleWe are not involved with the facilitation and/or servicing of the extended warrantyOur role is simply offering additional coverage to our customersAfter signing up, it is the customer’s responsibility to manage the extended warranty, communicate with the provider, and make payments to the company directly The customer recently brought the issue about the extended warranty to our attentionSince doing so, The Simple Car Store has tried everything within our power to help the customer work with the 3rd party warranty company to either get refunded or transfer coverage to the new vehicle This agreement that Mr*** entered into was between him and *** WarrantyWe cannot be held accountable for the customers transactions outside of the loan held with usWe will continue efforts, on the customers behalf, to help with getting coverage from his extended warranty but will not be responsible for any amount owed on Mr***’s vehicle

As Mrs. [redacted] stated we have been attempting to assist them with a repair that occurred shortly after the initial warranty expired. During which we faced extended difficulties in locating the correct parts and attempting to assist with getting a extended warranty to cover the repairs.(Wiring...

harness that was damaged during the tire blow out) Additionally we understand that while this may have been out of warranty with us, we attempted to help by arranging a loaner vehicle for the entire time that their vehicle was out. We have since provided Mr. and Mrs. [redacted] with a different vehicle and switched their financing as such. We strive to see everyone of our customer successful and are glad to see them back on the road and hope they enjoy their new vehicle.

Alex is the worst!!! She is the rudest person I've ever met in my life. I had to take my car back 3 days after I got it for issues with the power steering. Three weeks later I end up there for the same exact thing and now the check engine light is on, the brakes are squealing, and I'm having issues accelerating the car. All less than a month of having the car. I unfortunately had to experience the headache of working the "Service" manager Alex who knows nothing about service....Customer or other. She is extremely disrespectful and arrogant. She actually tried to hold my car hostage because I was upset. I thought is was both unprofessional and funny because I've read my contract front to back and I knew it wouldn't be long before she relinquished my keys. Especially knowing my car note was due to very next day. Without those keys she wouldn't have gotten a dime from me. Which I'm sure she knew. The Simple Car Store may have just lost a customer all because of 1 rude [redacted] manager that failed to manage herself.

As stated in person to Mrs. [redacted] and in the previous response to the Revdex.com, we apologize for her frustration and assure we are actively trying to finish our software transfer and once that is complete we will be able to report to her credit all payment and loan history to date. No where in the retail finance contact signed by Mrs. [redacted] does it state the simple car store will report to any of the 3 major credit bureaus and we have in the past and in the near future reported payment histories only to help our customers benefit credit reporting.

On several occasions we have attempted to help Mrs. [redacted] diagnose the starting issue with her vehicle, even in light of the fact that it is out of the initial warranty provided by us. To date we have not been able to duplicate the issue and have even had a 3rd party shop look at it with the same...

results. Since we are unable to duplicate the starting issue we can not diagnose the problem Mrs. [redacted] is describing and have explained such to Mrs. [redacted]. Additionally as a precaution we have replaced the device Mrs. [redacted] referred to and still are not able to duplicate the issue, yet Mrs. [redacted] still claims to have the starting issue occasionally. 
We would like to help resolve this account and understand her frustration, but stress that communication is key and encourage Mrs. [redacted] to contact our finance department as soon as possible so we can help her with these issues. Please call us at [redacted]

Mrs. [redacted],We do have a update. We completed our set up process with [redacted]. I will be loading our first data file up monday and [redacted] has informed us at that point that we will be looking at approx 4-6 weeks to review the intial data provided and post to [redacted]. Since his is longer than expected I have found a alternative solution, we are going to be transferring your account to a partner [redacted], who will resume collection of all payments and currently reports to all 3 credit bureau's. I have already contacted [redacted] for this and we should be able to get this transferred next week and then have the account sent to all 3 credit bureau's within in the month of may.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My name is [redacted] and I have not had my issue resolved with the Simple Car store. They stated over a month ago that by the end of March they would be reporting to credit agencies to ensure my payments are being acknowledged via credit report. However they are still not reporting, everytime I call and speak with their manager [redacted], he states another week or two and the change should take affect, that they are changing internet providers and software and the change will take affect after those changes to internet and software are made. My credit was ran to obtain my car. I have been paying on my car since June 2013, I have always made my payments early, and they have never reported my payments to creditors. It is in my contract that they are to be reporting to creditors and they are not.
 
Sincerely, ?
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]