The Sportsman's Guide

This pertains to the complaint filed by Mr. [redacted].  After speaking with Mr. [redacted] on several occasions we have came to a positive resolution.  We are considering this case closed.Regards,Ted [redacted]Manager Product Services

This pertains to the complaint filed by Dr. [redacted]. Dr. [redacted] and I spoke on the phone and came to a resolution.  Sportsman's Guide is issuing a refund in the amount of $19.94 and $41.78, these refunds will be applied back to the credit card beginning with 5370, and expiration date...

of May 2019.  If there are any further issues, I can reach at ###-###-####. Regards,Ted [redacted]Sportsman's Guide Manager Product Services

I am rejecting this response because: I have been promised...

from this company before that they would cease sending me their e-mail advertising propaganda and they agreed to but within a short time I was again receiving them. So bottom line is I don't trust them or their promises. I would like to leave this complaint open for a time just to see if they actually follow through with their promises, which they have always broken in the past. Please advise if this works for you and thanks for all the help so far.

Initial Business Response /* (1000, 8, 2016/02/25) */
This pertains to Case ID [redacted], filed by Mr. [redacted].
We have spoken to Mr. [redacted] and we are considering this case closed.
Thanks,
Ted [redacted]
Customer Experience Manager

This pertains to the complaint filed by Mr. [redacted].   I was not able to find a customer in our data base by the name of [redacted] at the address of [redacted], Los Angeles, CA 90026.  I did find an account in our data base using the email address of...

[redacted].  For the protection of our customers I would need the correct billing name and address for the order in reference.   Regards,Ted [redacted]Sportsman's Guide

I am rejecting this response because:
The way the business went about cancelling my order is not right. The business blamed the cancellation on the customer,  claiming that it was my error and that is why the order was cancelled. Thus was not true, and took contacting the business three times to finally receive a response. Before in placed my order, I called and was assured the item would be delivered by January 1st. I've attached screen shots of these dates. If you would like more evidence, I can supply that as well.

Hello Mr. [redacted],Sportsman's Guide is processing a refund in the amount of $30.00, this refund will be in a form of a check.  A refunded of $45.00 was processed back to the original credit card used to purchase the product.  The refund for the $45.00 was issued back on June 10th. We apologize for the inconvenience and we hope to have an opportunity to service you in the future. Regards,Ted [redacted]Manager Product Services

Initial Business Response /* (1000, 5, 2015/06/24) */
When you placed your order, the website gives you the exact date of delivery. Since you placed an order on 6/10 at 5 in the afternoon, it shipped the following business day 6/11. Weekends do not count as business days so your 3rd shipping day...

is 6/16. Your package was on time. I have included our shipping link for your reference.
http://www.sportsmansguide.com/shoppingresources/shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have talked with the business representative and find that his explanation is such that this complaint should  be considered satisfactorily resolved.

This pertains to the complaint filed by Mr. [redacted]. Mr. [redacted] and I spoke over the phone, we are in the process of refunding him in full.  We are considering this case closed.   Thanks,Ted [redacted]Product Services ManagerSportsman's Guide

This pertains to the compliant filed by Mr. [redacted]. Mr. [redacted] and I spoke over the phone and came to an understanding.  We are considering this case closed. Thanks,Ted [redacted]Manager Product Services

Initial Business Response /* (1000, 8, 2015/12/31) */
Case #[redacted]
Mr. [redacted],
We apologize that you are still receiving emails following your opt. out request. When looking at your account, we see that your email address ([email protected]) has been opted out from receiving emails...

from Sportsman's Guide on 12/2/15. If you have received any emails from Sportsman's Guide after 12/2/15, is it possible for you to forward the email so we can investigate why you are still receiving our email?
Again we apologize for any inconvenience this has caused.
Please forward directly to my email: [redacted]@sportsmansguide.com
Thanks,
Ted [redacted]
Manager Specialty Services

This pertains to the compliant filed by [redacted]. Sportsman's Guide has removed the email address of [redacted] from all of our outgoing email servers.  We are considering this case closed. Thanks,Ted [redacted]Manager of Product ServicesSportsman's Guide###-###-####

This pertains to the complaint filed by Mr. [redacted], case ID [redacted]. Mr. [redacted] and I spoke over the phone and resolved the situation.  We are considering this case closed. Regards,Ted [redacted]Director of Customer Experience

Initial Business Response /* (1000, 12, 2016/01/07) */
Full refund was issued. Customer was contacted and notified of the refund. We apologized for any inconvenience. We consider the issue closed.

This response pertains to the complaint filed by Mr. [redacted]. Mr. [redacted] and SG have been in contact and worked through this matter.  We are considering this case closed. Thanks,Ted [redacted]Manager of Product ServicesSportsman's Guide###-###-####

I am rejecting this response because:
the person called we talked for 2 mins he hung up the phone number provided was invalid.

This response pertains to the complaint filed by Mr. and Mrs. [redacted].We contacted the [redacted]'s and came to a resolution.  We are considering this case closed.Thanks,Ted [redacted]Product Services ManagerSportsman's Guide

Initial Business Response /* (1000, 10, 2015/10/22) */
We have unsubscribed your email from receiving email specials. The process should complete within 72 business hours.

This pertains to the complaint filed by Mr. [redacted]. Mr. [redacted] and I spoke personally and resolved the situation.  We are considering this case closed. Regards,Ted [redacted]Product Services Manager