The Sportsman's Guide

This pertains to the complaint filed by Dr. [redacted], ID [redacted]. Dr. [redacted], The shoes were shipped yesterday next day air on tracking number [redacted], expected delivery date is today January 12, 2018.  We are sorry for any inconvenience this may have caused you.  Kind...

regards,Ted [redacted]Sr. Manager Customer ExperienceSportsman's Guide651/[redacted]

This pertains to the complaint filed by Mr. [redacted]. We have reached out to Mr. [redacted] but have not received a response.  We have also discussed this with Mr. [redacted] on 8/11/16.  Mr. [redacted] can contact me directly at my number below. Ted [redacted]Manager Product...

Services###-###-####

Initial Business Response /* (1000, 5, 2016/02/01) */
Spoke to Mr. [redacted] regarding this complaint. We both came to a resolution and are considering this Case ID closed.
Thanks,
Ted [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/07) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)

Hello Mr. [redacted], You placed an order on June 16th, 2016 and at that time your email address was turned on for email specials.  I have changed that flag to a no email status, it is possible you may receive 1 or 2 more emails that I will not be able to stop.  I also found that you...

were set up for notify me emails, meaning that when a product came back into stock you would receive an email notifying you that the item is available.  You were signed up for 5 of these types of emails dating back to 2014.  We have removed you from these emails as well.  Other than the 1 or 2 emails that you may receive, you should not receive any more.  If you do you can certainly contact me directly at ###-###-####.  I am willing to assist you any way I can.   I apologize for this inconvenience.   Kind Regards,Ted [redacted]Manager of Product ServiceSportsman's Guide

Initial Business Response /* (1000, 8, 2016/02/02) */
This reply pertains to Case ID [redacted].
We have spoken to Mr. [redacted] regarding his complaint and have resolved it. We are considering this case closed.
Thanks,
Ted [redacted]
Initial Consumer Rebuttal /* (2000, 10, 2016/02/03)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it took some time I was indeed satisfied with the outcome. Mr. [redacted] helped me in resolving my issue and did so with humility and patients. Thank you Revdex.com and Ted for your time.

Initial Business Response /* (1000, 8, 2016/02/08) */
This response pertains to Case ID 57323077, filed by Mr. [redacted].
We reached out to Mr. [redacted] and informed him that the refund of $27.98 has been refunded back to his MasterCard on 1/26/2016. We are considering this case...

closed.
Thanks,
Ted [redacted]
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business lied to me about the item that was ordered. They kept telling me that it was from a drop shipper and would be shipped. When in reality, the item was not even available and the drop shipper didn't know when it would be available. Sportsman's Guide kept my money for 14 days for a product that they could not fulfill. I feel that they owe me something for lying to me and keeping my money for 14 days for a product that they didn't have!

Ms. [redacted],After review of your account number [redacted], I can confirm that there is no delinquent payment owed to Sportsman's Guide.  I emailed you on March 7, 2018 to confirm the phone number you are receiving these calls on, I have not heard back.  The phone number and email on your...

account is not tied to any other account in our records.  If you would, please respond to my email, I can then investigate even more.   Questions or concerns I can be reached directly at ###-###-####. Regards,Ted [redacted]Sr. Manager Customer ExperienceSportsman's Guide

Initial Business Response /* (1000, 6, 2016/01/08) */
Contacted customer and came to a resolution to Mr. [redacted]'s complaint. We apologized for the inconvenience. We consider this closed.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
Excellent outcome.

Initial Business Response /* (1000, 16, 2016/01/07) */
Contacted customer to inform him that his account has been flagged effective November 1st, 2015 he will no longer be solicited through other companies from the Sportsman's Guide.

Initial Business Response /* (1000, 5, 2016/01/20) */
This pertains to Case ID [redacted] filed by Mr. [redacted].
Sportsman's Guide has reached out to Mr. [redacted] on 1/12/2016 at 4:59pm, then again on 1/13/2016 at 5:34pm and on 1/19/2016 at 11:45am. All three times a message was left for...

Mr. [redacted] to contact me back to come to a resolution.
Please contact me at [redacted].
Regards,
Ted [redacted]
Manager Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please state your response through this form, so that it can be properly documented.
Final Business Response /* (1000, 11, 2016/02/10) */
This pertains to Case ID [redacted], filed by Mr. [redacted].
Mr. [redacted],
Included below is our original communication notifying you of an pricing error on an item you purchased. Included with this notification is a $10.00 gift card for any convenience you may have incurred. Although we implement steps to prevent errors, mistakes do occur. We reserve the right to make corrections. In this instance we canceled your order with the price error and did not charge you for the order.
Again we apologize for this mistake and any inconvenience this may have caused.
We've made a mistake. Our price for the Ammo you've ordered (Item No. 620530, 1,000 rds. Magtech 9mm Ammo) was priced in error, and we will not be able to honor that price. We do our best to make sure prices are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when pricing errors occur.
If this item has not already been cancelled from your order, it will be in the next 24 hours. We sincerely apologize for this error. Please accept this $10 eGift Certificate to be used on your next order. Just use code: [redacted]. before March 31st, 2016.
If you would like to order this ammo in the future, it will be available to Club Members for $213.74 and $224.99 to non-members. Currently the ammo is out of stock; if you'd like to be alerted when this ammo is in stock at the above price, simply click the "Notify Me" link below, and then click on the green Notify Me button on the item page. Fill out your information and we will notify you as soon as it is available for purchase.
Regards,
Ted [redacted]
Customer Experience Manager

This pertains to the compliant filed by Mr. [redacted].  On March 10th, 2017 a refund was posted back to Mr. [redacted]'s credit card in the amount of $79.99.  The order number is [redacted].  Order number [redacted] has an outstanding balance of $13.99 for shipping and handling.  I am...

refunding that today.  This will be posted back to the credit card today, please allow 24 to 48 hours for the credit card to post it back to the your account.   If you have any further questions please contact me at ###-###-####.  I also contacted Mr. [redacted] on his phone number listed on his account and let him a message with my contact information. Regards,Ted [redacted]Manager Product Services

This pertains to the complaint filed by Mr. [redacted], case ID [redacted]. The information provided to you was incorrect, we did not cancel item [redacted] (.300 AAC) off your order because of the FTC 30 day rule and I apologize for that.  We cancelled that product off your order due to...

Proposition 63.  Starting January 1, 2018 all ammo purchases must be done through a face to face transaction.  The product was on backorder and we were not going to get the item in, shipped and to you in time for when Proposition 63 takes effect.  If you would like to speak to me regarding this, I can be reached at ###-###-####. Kind regards,Ted [redacted]Sr. Manager Customer ExperienceSportsman's Guide

Initial Business Response /* (1000, 12, 2015/10/22) */
I see that a resolution was made directly with our company on 9/28/15. We sent merchandise free of charge to the customer. Please let us know if this did not satisfy his request.

This pertains to the complaint filed by Mr. [redacted], case ID [redacted]. Mr. [redacted],We are in the process of refunding you $18.48, this will go back to the original credit card used on the order.  Once this refund is received you will have been refunded in full.  You did process a chargeback...

in the full amount of the order, which was $52.96.  At that time we had already refunded you $34.48.  When submitting an order you will receive a thank you for submitting your order and then an order confirmation letting you know the order was submitted successfully.  We apologize this happened and hope to hear from you soon.  Kind regards,Ted [redacted]Sr. Manager Customer ExperienceSportsman's Guide651/[redacted]

I am rejecting this response because:
On top of being angry about the ammo, I cancelled me previous order through freedom munitions when they had 308 for 39 cents a round. thanks to this company I am now out money because of their error.

Initial Business Response /* (1000, 12, 2015/10/22) */
A refund for the full amount originally charged was processed back to the credit card on 9/30/15.

Initial Business Response /* (1000, 12, 2015/10/22) */
The free trial membership was a promotion with an auto renewal for a year of the Club at the end of 30 days. Since the customer did not want the auto renewal, the membership charge of $29.99 was refunded in full on 9/17/15.

This pertains to the complaint filed by Mr. [redacted], case ID [redacted].   Called customer on 11/17/2017 and again on 11/27/17, both times left my direct line and message for him to contact me back.  Refund provided for the full amount of the order on 11/16/17 for $120.97. ...

Considering this case closed. Regards,Ted [redacted]Manager Customer Experience###-###-####

Final Consumer Response /* (2000, 7, 2016/02/04) */

I am rejecting this response because: Ted and I were actually able to talk on the phone not long after he left his voice mail. Our discussion ended on that day with us agreeing that I send him directly a copy of their email that caused this dispute and he will call me back once he get that. He sent me his email address where I forwarded the email in question, see attached. He never called me back again.