The Sportsman's Guide

I am rejecting this response because: tried but contacting back at the number provide some with no answer.

This pertains to the claims field by Mr. [redacted].  We’ve made a mistake. Our price and description on the web for the Ammo you’ve ordered (Item No. 592938, .308 Winchester Ammo) was priced and described on the web in error, and we will not be able to honor that price or the quantity.  Our...

order confirmation email that was sent to you on 6/21/16 around 6:19pm does state the correct price and description.  We do our best to make sure prices and descriptions are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when these errors occur.  The ammo has already been cancelled from your order.  We sincerely apologize for this error.   I see your order for the DPMS .308 Winchester firearm that was ordered on 6/19/2016, order number [redacted].  The firearm was shipped to Allen’s Gun and Leather in Lenoir City Tennessee.  I will contact them and arrange pick up for the firearm.  Upon the return of the firearm there will be a 15% restocking fee.  The refund would be $659.72.   Regards,TedProduct Services Manager

Initial Business Response /* (1000, 12, 2016/01/07) */
Customer was contacted regarding his complaint. Offered customer a gift card for the issue and apologized. We consider the issue closed.
Initial Consumer Rebuttal /* (2000, 14, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
Sportsman's Guide management contacted me, apologized for the error, issued a store credit, and corrected the misleading online ad. I am glad to see that the previous supervisor I had spoke with does not represent management as a whole at the Sportsman's Guide as the performance and lack of concern of the original supervisor was troublesome.
I am satisfied with the resolution offered to me and I will continue to do business with the Sportsman's Guide as I am a long time customer.

This pertains to Case ID [redacted], filed by Mr. [redacted].
We have reached out to Mr. [redacted] and resolved the complaint. We are considering this case closed.
Regards,
Ted [redacted]
Sr. Manager Customer Experiance

This pertains to the complaint filed by Mr. [redacted]. Sportsman's Guide and Mr. [redacted] spoke and resolved the issue, we are considering this case closed. Thanks,Ted [redacted]Manager Product Services

Initial Business Response /* (1000, 5, 2016/01/12) */
This response is in reference to Case ID XXXXXXXX, filed by Mr. [redacted].
Sportsman's Guide has contacted Mr. [redacted]. Mr. [redacted] understood the pricing of items was in error. We are considering this resolved.
Thanks,
Ted...

[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were very nice, had a good conversation. Business is not honoring the advertised price as it was a computer error. I do appreciate their time and courtesy in calling me back.

I am rejecting this response because:Yes I mailed a check with a previous address. The Sportsmans Guide called me in February and I explained the wrong address. I have explained this several times and here I doing it again !  I requested to void the check and I to reorder on line...They processed it anyway.  In response to your insinuation, yes, I expect MY REFUND.  You go ahead and make sure it hasn't been cashed or whatever. I think it's interesting, that if it was mailed to my other address it wasn't forwarded to me. The PO usually does this.