Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI would like an update on exactly the action taken against both employees before I accept any responseReview the cameras within the stores as well to determine the employees involved I either want the employees disciplined with a stern warning and if not; than terminated Regards, [redacted]
We are sorry to hear that the advertisement to receive $when you sign up to receive emails was confusing to the customerPlease know that I have shared your feedback with our Marketing DepartmentAs a goodwill gesture, I will be mailing the customer a $gift card
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved AFTER THE REFUND HAS BEEN APPLIEDI received an e-mail from the business that says that it will take several days for the refund to be credited to my account, and that needs to happen before this complaint is closed Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We are sorry to hear that the customer is having difficulty in redeeming his bottle returnsA member of of our store management team has reached out to the customer and resolved this issueWe will also follow up with the store to ensure that the bottle machines are in working order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like my money back If I don't not receive it I will refer it to the Attorney General Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI consider it open and will remain as such until further information requested is provided Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I spoke to a man that was NOT the store manager, it has been over one week since I've spoken to himI am also waiting to hear back from the district manager since the very first day and he has yet to callThe store manager cannot refund me and only the district manager can override his decision is what I was toldI called corporate again and asked to speak with the office of the president and they refused to put me throughAlso I've yet to find anything stating all sales are final, what they are doing is not only poor business practice but it's also very illegal they have no reason why they cannot refund me which is why no one has called back! I'd like to see their policy ASAP advising that all sales on gift cards are final.Regards, [redacted]
We are sorry that the customer was not able to purchase the [redacted] lunch meat at the sale price of another itemIn researching this, the [redacted] ***, NY does have a specific circular, which is noted on the front page at the bottom, and only [redacted] lunch meats are advertised as that is the only brand that they carryIt may be possible that the customer was looking at a circular from another storeWe have also notified the store management team who will make sure the sale signs are posted at the store
Customer was contacted and provided the correct information and we are working with our Legal Department to correct the information on our website regarding the use of manufacturer and digital coupons.Re: ID # - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations TeamRe: ID # - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations Team
Thank you for taking time to contact us about the change to how we are handling the Gallon Bottle ReturnsWe apologize for the inconvenience the customer experienced recently when they expected to receive a cash redemption but, instead, were given a coupon toward the purchase of a replacement bottlePreviously, customers could purchase a gallon jug of water, pay the bottle fee, return the empty bottle and receive cash back for the return of the bottleCustomers now exchange their empty bottles for a new bottleThis policy changed effective February 2, and applies to all gallon jugsSigns were posted in the stores in early January to let customers know of the upcoming change at that timeThis is how all other retailers [redacted] ***, ***, [redacted] and other supermarket chains) handle this product and now our policy is consistent with the industry practiceUnfortunately, we are unable to grant the customer's request for a refund.Thanks, again, for contacting usWe appreciate the customer's business and having the opportunity to provide this information
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add that they did take actionJust enough action to persuade me to drop my claimIt was the bare minimum, as far as apologies and refunds goJust good enoughThank you to all who helped me resolve this Regards, [redacted]
Customer service or management has not reached out to me via phone or email in regards to this issueI reached out to customer service again as items in the order were missing and rottedThis is a completely unacceptable response Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We have reached out to the customer and left a voicemailThe associate involved has been counseled on how to better handle customer concerns and an request has been sent for approval to remodel the restroomsAs the restrooms are older, they will be monitored to assure that they are cleanWe will also ensure that there are no more outdated products on the shelf and that the store associates are more diligent in rotating the stock properly in the futureA copy of your note has also been shared with our quality assurance department and store supervision for their further follwith the store
In researching the customer's information with [redacted] , we found that the customer had a returned check that was written to Stop & Shop The check was redeposited,at which time it cleared [redacted] also debited the account for the returned check fee for $25.00This process is done in accordance with the Signature receipt that customers are required to sign when a check is presentedThe signature receipt states " When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft from your account, or process the payment as a check authorizationYou also authorize us to process credit adjustments, if applicableIf your payment is returned unpaid, you authorize us to collect your payment and the Return Fee amounts below (in your case $25.00) by EFT(s) or draft(s) from your accountIf you are presenting a corporate check, you make these representations as an authorized corporate representative and agree that the corporation will be bound by the [redacted] rulesWe also sent a detailed email to the customer on 05/29/15, which hasn't been responded to
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We apologize that the customer experienced issues with their transactionWe do see a purchase authorization that was denied for this customer The customer will need to call the number on the back their card and file a dispute with the cardservice department since the store only received
one payment. There have been problems with the debit networks since the chips are being used more frequently While our stores are not getting the payments, the customers are seeing amounts being deducted We currently have our payment vendor researching these issues with various Debit Networks on a solutionWe apologize for any inconvenience this may have caused
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI would like an update on exactly the action taken against both employees before I accept any responseReview the cameras within the stores as well to determine the employees involved I either want the employees disciplined with a stern warning and if not; than terminated Regards, [redacted]
We are sorry to hear that the advertisement to receive $when you sign up to receive emails was confusing to the customerPlease know that I have shared your feedback with our Marketing DepartmentAs a goodwill gesture, I will be mailing the customer a $gift card
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved AFTER THE REFUND HAS BEEN APPLIEDI received an e-mail from the business that says that it will take several days for the refund to be credited to my account, and that needs to happen before this complaint is closed Regards, [redacted]
Our store management team has reached out to the customer with a resolution to this issue
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We are sorry to hear that the customer is having difficulty in redeeming his bottle returnsA member of of our store management team has reached out to the customer and resolved this issueWe will also follow up with the store to ensure that the bottle machines are in working order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like my money back If I don't not receive it I will refer it to the Attorney General Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI consider it open and will remain as such until further information requested is provided Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I spoke to a man that was NOT the store manager, it has been over one week since I've spoken to himI am also waiting to hear back from the district manager since the very first day and he has yet to callThe store manager cannot refund me and only the district manager can override his decision is what I was toldI called corporate again and asked to speak with the office of the president and they refused to put me throughAlso I've yet to find anything stating all sales are final, what they are doing is not only poor business practice but it's also very illegal they have no reason why they cannot refund me which is why no one has called back! I'd like to see their policy ASAP advising that all sales on gift cards are final.Regards, [redacted]
We are sorry that the customer was not able to purchase the [redacted] lunch meat at the sale price of another itemIn researching this, the [redacted] ***, NY does have a specific circular, which is noted on the front page at the bottom, and only [redacted] lunch meats are advertised as that is the only brand that they carryIt may be possible that the customer was looking at a circular from another storeWe have also notified the store management team who will make sure the sale signs are posted at the store
Customer was contacted and provided the correct information and we are working with our Legal Department to correct the information on our website regarding the use of manufacturer and digital coupons.Re: ID # - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations TeamRe: ID # - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concernsWe notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reachedRevdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations Team
Thank you for taking time to contact us about the change to how we are handling the Gallon Bottle ReturnsWe apologize for the inconvenience the customer experienced recently when they expected to receive a cash redemption but, instead, were given a coupon toward the purchase of a replacement bottlePreviously, customers could purchase a gallon jug of water, pay the bottle fee, return the empty bottle and receive cash back for the return of the bottleCustomers now exchange their empty bottles for a new bottleThis policy changed effective February 2, and applies to all gallon jugsSigns were posted in the stores in early January to let customers know of the upcoming change at that timeThis is how all other retailers [redacted] ***, ***, [redacted] and other supermarket chains) handle this product and now our policy is consistent with the industry practiceUnfortunately, we are unable to grant the customer's request for a refund.Thanks, again, for contacting usWe appreciate the customer's business and having the opportunity to provide this information
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add that they did take actionJust enough action to persuade me to drop my claimIt was the bare minimum, as far as apologies and refunds goJust good enoughThank you to all who helped me resolve this Regards, [redacted]
Customer service or management has not reached out to me via phone or email in regards to this issueI reached out to customer service again as items in the order were missing and rottedThis is a completely unacceptable response Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
We have reached out to the customer and left a voicemailThe associate involved has been counseled on how to better handle customer concerns and an request has been sent for approval to remodel the restroomsAs the restrooms are older, they will be monitored to assure that they are cleanWe will also ensure that there are no more outdated products on the shelf and that the store associates are more diligent in rotating the stock properly in the futureA copy of your note has also been shared with our quality assurance department and store supervision for their further follwith the store
In researching the customer's information with [redacted] , we found that the customer had a returned check that was written to Stop & Shop The check was redeposited,at which time it cleared [redacted] also debited the account for the returned check fee for $25.00This process is done in accordance with the Signature receipt that customers are required to sign when a check is presentedThe signature receipt states " When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft from your account, or process the payment as a check authorizationYou also authorize us to process credit adjustments, if applicableIf your payment is returned unpaid, you authorize us to collect your payment and the Return Fee amounts below (in your case $25.00) by EFT(s) or draft(s) from your accountIf you are presenting a corporate check, you make these representations as an authorized corporate representative and agree that the corporation will be bound by the [redacted] rulesWe also sent a detailed email to the customer on 05/29/15, which hasn't been responded to
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The customer has been contacted by our management team and this issue has been resolved
We apologize that the customer experienced issues with their transactionWe do see a purchase authorization that was denied for this customer The customer will need to call the number on the back their card and file a dispute with the cardservice department since the store only received
one payment. There have been problems with the debit networks since the chips are being used more frequently While our stores are not getting the payments, the customers are seeing amounts being deducted We currently have our payment vendor researching these issues with various Debit Networks on a solutionWe apologize for any inconvenience this may have caused
The store manager has reached out to this customer and made him whole indicating that he is very satisfied with the follow up