The Stop & Shop Supermarket Company

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Revdex.com:I first would like to thank the Revdex.comI appreciate the quick response
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are sorry about the experience the customer had at our pharmacy in Bloomfield The customer is correct that their insurance allows enrollment in refill reminder.Unfortunately at this time our software does not allow us to enroll the customer inthe program Because the
customer has a state insurance plan our automated phonecalls must meet certain technical requirements One of those requirementsis an opt-out option that is required by state plans We are workingdiligently with our software provider to enable us to provide this serviceto all of our customers in the near future

We apologize that we are unable to provide the customer the information that he is requesting, as we do not discuss any disciplinary actions taken towards our associatesWe consider this matter closed

We are sorry to hear of the customer's experiences at our store The customer has been contacted by the local store management team who are personally addressing his concerns and will work to resolve any issues

Please accept our sincere apologies for the poor service the customer received from our front end associate when they requested to have a $20 bill broken down into two $dollar bills. There is no policy that prevents a cashier from breaking bills for our customers providing that
it is a reasonable amount, and we have the funds available as well as an associate on duty to do this.Upon receipt of the customer's concern, we immediately contacted the district manager and store manager for their information and follow up as it is always our goal to provide all of our customers with courteous, helpful serviceWe have training programs for our associates and appreciate knowing where we need to further folland make improvements You can rest assured that we will appropriately address your concerns with the associate

We are sorry to hear of the customer's experience with a gift card order that was to be picked upOur store management team has reached out to the customer and resolved the issue

Store manager has been in contact with the customer, and is making her whole

We apologize for the difficulty the customer experienced when trying to load our *** soup digital coupons and the delay in responding back to himWe have had some intermittent systems issues where customer may see a "service unavailable" messageShould this happen, we
recommend that customers try refreshing their browser or clear their cache/cookies and log back inWe realize how frustrating these issues can be and want to assure the customer that our Marketing IT department is working very hard to fix them so our customers can always see and load their offers in a timely manner We attempted to contact the customer on October 11, to inform them that a $off your next order coupon had been loaded to their bonus card, but was only able to leave a voicemail messageFor the customer's inconvenience, as a goodwill gesture, a gift card will be mailed to be used on a future shopping trip

We are sorry to hear about the customer's dissatisfaction with their interaction with a store associate who was working at the checkoutCustomer service is our top priority and we expect our managers and associates to treat all of our customers in a professional manner at all times. We
have involved the district director and we will be appropriately addressing this matter

Our gift card kiosks states that we are not responsible for other retailers' cards (picture included) With that said, we processed a refund for customer and an email was sent to the customer letting her know.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that they did take action. Just enough action to persuade me to drop my claim. It was the bare minimum, as far as apologies and refunds go. Just good enough. Thank you to all who helped me resolve this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our apologies to our customer. We had a misunderstanding with Peapod.  On 2/26/18, Customer Care at Peapod reached out to our customer and left a detailed message. They have honored the Customer's request for a full refund.

We apologize that the customer found the meat to be spoiled. Our store management team has reached out the customer by email and resolved the issues.

Revdex.com:In good faith and rough draft summary:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Stop&Shop needs to learn to get their stories straight for they claim one thing to the Revdex.com, though to me they called, apologized, and offered to remedy the situation as obligated and authorized by statutory state policies protecting the public from any form of prejudice or discrimination in using or simply being registered as a temporary welfare beneficiary. We declined Stop&Shop's duplicitous hypocrisy. Moreover, after posting this matter online, including the voicemails and legally recorded phone calls from Stop&Shop, though for now we redacted the name of the merchant, we have received thousands of messages advocating on our behalf against the merchant for intentionally discriminating against a racioethnic Latino with medically documented physical disabilities who is legally receiving temporary food stamp benefits after suffering violent police brutality after coming to the time sensitive help of one of our community's resident's and their children in their desperate time of need in an emergency situation. We have received numerous offers from local stores, including supermarket competitors of Stop&Shop, including shopping clubs in NYC, NY and NJ, offering us hundreds of dollars in gift cards and coupons, for the disgraceful betrayal by Stop&Shop, though again, we redacted Stop&Shop's name from our online postings, including scanned receipts, including the receipt of changing form of payment to [redacted], though refusing the same right if a person is in financial need of temporary welfare food stamp benefits. All which constitutes prejudice and discrimination on the part of Stop&Shop. We thank the Revdex.com, though we understand that issues of discrimination are outside the jurisdictional scope of the Revdex.com, therefore, we request that this matter be closed, though determined as unresolved. We have gone on with our lives, for Stop&Shop has lost, including our family, friends, and associates as customers for life.  And in exercise of our constitutional right of responsible freedom of speech, we will continue to warn the public via online of such breach of public trust prejudiciously targeting racioethnic minorities of low income status even if physically disabled by no fault of their own.
Mr. [redacted] - [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I would like my money back.  If I don't not receive it I will refer it to the Attorney General.
Regards,
[redacted]

We have reached out to the customer twice by phone leaving voicemail messages, as well as, sent the customer the email below. The customer has not responded back. The store has no record of payment for the transaction.Thank you for taking the time to contact us about your experience at your...

[redacted], NY Stop & Shop.Please accept my sincere apologies for the poor service you received when you received a declined message on your purchase.  I want to assure you that it is our goal to provide all of our customers with courteous, helpful service. We have training programs for our associates and appreciate knowing where we need to further follow-up and make improvements. I have involved the district manager and you can rest assured that we will appropriately address your concerns with the associate.[redacted], of the store's management team was equally concerned and is eager to reach you to follow-up on your experience. If he is unable to reach you, please call the store at [redacted]  Thanks, again, for calling this to our attention so we could follow through. We want you to remain a satisfied customer and hope you will give us the opportunity to serve you better in the future.

We are sorry that the customer was not able to purchase the [redacted] lunch meat at the sale price of another item. In researching this, the [redacted], NY does have a specific circular, which is noted on the front page at the bottom, and only [redacted] lunch meats are advertised as that is the...

only brand that they carry. It may be possible that the customer was looking at a circular from another store. We have also notified the store management team who will make sure the sale signs are posted at the store.

We are sorry to hear that the advertisement to receive $10.00 when you sign up to receive emails was confusing to the customer. Please know that I have shared your feedback with our Marketing Department. As a goodwill gesture, I will be mailing the customer a $10.00 gift card.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I would like an update on exactly the action taken against both employees before I accept any response. Review the cameras within the stores as well to determine the employees involved.  I either want the employees disciplined with a stern warning and if not; than terminated.
Regards,
[redacted]