The Stop & Shop Supermarket Company

We are sorry to hear of the customer's experience with their Peapod order. We have forwarded this concern to Peapod and management has reached out to the customer and the issue has been resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted]. I spoke to a man that was NOT the store manager, it has been over one week since I've spoken to him. I am also waiting to hear back from the district manager since the very first day and he has yet to call. The store manager cannot refund me and only the district manager can override his decision is what I was told. I called corporate again and asked to speak with the office of the president and they refused to put me through. Also I've yet to find anything stating all sales are final, what they are doing is not only poor business practice but it's also very illegal they have no reason why they cannot refund me which is why no one has called back! I'd like to see their policy ASAP advising that all sales on gift cards are final.Regards,
[redacted]

Customer service or management has not reached out to me via phone or email in regards to this...

issue. I reached out to customer service again as items in the order were missing and rotted. This is a completely unacceptable response.  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize that the customer's roaster that they purchased was spoiled. The store manager has reached out to the customer and resolved this issue to the customer's satisfaction.

We apologize for the difficulty the customer experienced in trying to cancel their flower order. [redacted] has reached out to the customer and resolved the issue to their satisfaction.

We apologize for the customer's experience with trying to use his state benefits card. While we are sympathetic to the customer's situation, we are not able to transfer the funds from a credit card to an EBT card.  Items purchased through an EBT card have to be approved items, and...

according to the FDA the customer must take possession of the groceries at the time of food stamp payment. There is no way for the store to move the payment to food stamps without refunding each item and re-ringing  the entire order. We are sorry that we are not able to grant the customer's request.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

In researching the customer's information with [redacted], we found that the customer had a returned check that was written to Stop & Shop . The check was redeposited,at which time it cleared.  [redacted] also debited the account for the returned check fee for $25.00This process is...

done in accordance with the Signature receipt that customers are required to sign when a check is presented. The signature receipt states " When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft from your account, or process the payment as a check authorization. You also authorize us to process credit adjustments, if applicable. If your payment is returned unpaid, you authorize us to collect your payment and the Return Fee amounts below (in your case $25.00) by EFT(s) or draft(s) from your account. If you are presenting a corporate check, you make these representations as an authorized corporate representative and agree that the corporation will be bound by the [redacted] rules. We also sent a detailed email to the customer on 05/29/15, which hasn't been responded to.

We have reached out to the customer and left a voicemail. The associate involved has been counseled on how to better handle customer concerns and an request has been sent for approval to remodel the restrooms. As the restrooms are older, they will be monitored to assure that they are clean. We...

will also ensure that there are no more outdated products on the shelf and that the store associates are more diligent in rotating the stock properly in the future. A copy of your note has also been shared with our quality assurance department and store supervision for their further follow-up with the store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...

that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our store management team has reached out to the customer with a resolution to this issue.

Thank you for taking time to contact us about the change to how we are handling the 5 Gallon Bottle Returns. We apologize for the inconvenience the customer experienced recently when they expected to receive a cash redemption but, instead, were given a coupon toward the purchase of a...

replacement bottle. Previously, customers could purchase a 5 gallon jug of water, pay the bottle fee, return the empty bottle and receive cash back for the return of the bottle. Customers now exchange their empty bottles for a new bottle. This policy changed effective February 2, 2015 and applies to all 5 gallon jugs. Signs were posted in the stores in early January 2015 to let customers know of the upcoming change at that time. This is how all other retailers [redacted], [redacted], [redacted] and other supermarket chains) handle this product and now our policy is consistent with the industry practice. Unfortunately, we are unable to grant the customer's request for a refund.Thanks, again, for contacting us. We appreciate the customer's business and having the opportunity to provide this information.

Customer was contacted and provided the correct information and we are working with our Legal Department to correct the information on our website regarding the use of manufacturer and digital coupons.Re: ID # 11178875 - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding...

to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. We notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations TeamRe: ID # 11178875 - Herbert EngelDear Lee Ann Rissler:Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. We notified Herbert Engel of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,|Operations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted].  I understand that by choosing to accept the business response that my complaint will be closed as resolved AFTER THE REFUND HAS BEEN APPLIED. I received an e-mail from the business that says that it will take several days for the refund to be credited to my account, and that needs to happen before this complaint is closed. 
Regards,
[redacted]

We are sorry to hear of the customer's dissatisfaction with our reply. However, this policy has been in effect since 2015 and signs were posted notifying customers of this change at that time.  We value him as a customer, and would like to offer him a $10.00 gift card as a gesture of goodwill.

Revdex.com:Thank you. I did receive that $2 discount loaded to my card. Please do not send the gift card you mention, that will not be necessary.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I consider it open and will remain as such until further information requested is provided.
Regards,
[redacted]

We are sorry to hear that the customer is having difficulty in redeeming his bottle returns. A member of of our store management team has reached out to the customer and resolved this issue. We will also follow up with the store to ensure that the bottle machines are in working order.