The Vitamin Shoppe

Complaint: [redacted] I am rejecting this response because: [redacted] promised me a refund in May of This is more nonsensePlease have them send me a refund & I will be done with this companyGive me also the # for " [redacted] "My # is ###-###-#### Regards, [redacted] ***

We have issued a full refund for the order ($31.64) and we are reaching out to [redacted] in regards to the Psyllium Husks formula

We have looked at the transaction and the multivitamin purchased didn’t qualify for our saleTo qualify for the sale the multivitamin purchase had to be $or moreThe multivitamin purchased in the disputed transaction fell a bit short of $However, we will send a free vitamin Dto Ms***We apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: Again, the company knows full well that the Google Shopping lists many merchants when looking for an item Google Shopping also display special offers on these items if the vendor (Vitamin Shoppe) elects to have a special offer Because of the special offer, customers will click through google shopping and will land on the said companies product page This is the first time you would arrive at Vitamin SHoppes website, and no where does it say these terms Onlyl when you go to check out are you informrmed, otherwise you would have to specifically navigate the site to find the terms as stated in the accused response Again, Vitamin SHoppes ignored the accusation and defended something different other than what they were charged Vitamin Shoppe dishonorably offers a Special Offer on Google Shopping The industry terms this click bait It is frowned upon, is a shady business practice, and Vitamin Shoppe should be punished Regards, [redacted] ***

I placed one order with this company for crunch bars The product and delivery were satisfactory, but in the two months since I placed the order, I have been deluged with unwanted and unsoliciited spam on a near daily basis I have written customer service, I have unsubscribed, repeatedly, and nothing stops this spam although customer services responds to say it will stop But it doesn't I will not order anything again from this company because of this harassment Their prices are not that good unless you happen to catch a sale, and obviously their customer service is lousy I will not support a business that doesn't care about its customers

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business, it is concerning that their statement of a credit added to my account was untrue as this most recent order was placed through a guest account, please apply the credit to my main account ( [redacted] Due to their willingness to look into the issue and address my dissatisfaction, I find the resolution for complaint ID [redacted] satisfactory to me Regards,

Due to an error the item ordered, [redacted] Shaker Bottle, waspriced on our website for $The regular price for the item is $so wereceived a lot of orders for the itemUnfortunately we were unable to fulfill ordersplaced for the shaker bottle and had to cancel the ordersBelow is a copy ofthe email sent to customers that ordered the [redacted] Shaker BottleDear Valued Customer,You recently placed an order for [redacted] ***Shaker bottles on our website at www.vitaminshoppe.com.Unfortunately, due to a pricing error, the overwhelming demand and themanufacturer's ability to meet this demand, we are unable to fulfill yourorderAs a result, we cancelled this item from your orderPlease note that ifyou have other items in your order, they are processing as normalWe apologizefor any inconvenience this may have caused you.We would like to makethis up to you by offering you this 20%off couponthat you may use towards a future orderTo redeem, please use coupon code at [redacted] checkout.Thank you for choosingus to help you fulfill your wellness needsTo your best healthSincerely,the Vitamin Shoppe teamWhile we are unable to honor the price for the [redacted] Shaker Bottle or a substituteitem, we will be happy to honor the couponWe understand this might not be thebest outcome but we do sincerely apologizeThe coupon code [redacted] can be used on our site for20% off

on December 7, 2019 I noticed two Unauthorized pending charges on my debit card from vitamin Shoppe in huntington beach, CA and GILROY CA. The weird part is this is not the first this has happened. I rd happened 3 times now.each time I had to get a new debit and the pending charges eventually dropped off. I contacted Shoppe customer care they were absolutely no help. I wanted them to submit a request to research to accounting they declined said they couldn't do anything since my debit card was not associated with an account. I called my bank they are yet again issuing a new card. Has anyone else had this issue?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

April 23, Attn: Customer RelationsOn April at The Vitamin Shoppe located at NFederal Hwy, FtLauderdale I purchased two items totaling $This morning, April 23rd upon a review of my checking account, I found two pending charges for the exact same price of $The Vitamin Shoppe must have accidentally charged my account twiceNo big deal...let me give them a phone call and try to rectify it or ask if I need to bring in a copy of my bank statement When I explained the dilemma to Ike the manager on shift, his response was "That's impossible, we can't double charge"In response, I suggested I bring in a copy of my bank statement showing the two pending transactions with two different transaction numbers from The Vitamin ShoppeHe told me there's no need for that because there's nothing he can do to help meNot once during our conversation did he ask for my name and information to at least look up my transactionHe suggested I call my bank and attempt to resolve it with them, at which I then stated " this is why I shop with Amazon.com because they would have looked up the transaction, verified the situation and resolved it...making my shopping experience a smooth, happy experienceIke then became upset, argumentative and interruptiveI expressed my dissatisfaction with his behavior towards me as a customer and this will all go into my review of my shopping experience at their store, plus I'm going to use his behavior when I call The Vitamin Shoppe corporate officeIke hung up the phone on meHmmm....The Vitamin Shoppe charges me twice (accidentally) and owes me $and then I receive abusive attitude from the manager on duty and he hangs up on meHow interesting is that? If I had a problem with a transaction with Amazon.com, they'd have been apologetic and extremely cooperative with me, thus making me feel as if I am a valued customer Upon contacting The Vitamin Shoppe customer service, I spoke with a representative named Elley and explained my experience thus farI was calm, but obviously a very dissatisfied customerShe apologized for my experience and told me I would receive a call from corporate on Monday as they are not in the office during the weekendI do expect to be refunded the mistaken transaction funds, but I sincerely hope the manager Ike receives some sort of disciplinary action and training in customer relationsAn apology would be a good startI will be holding off from submitting my review pending the outcome of our investigationApril 27, It is now days after my purchase at The Vitamin Shoppe and days since I initiated my complaint with customer service at The Vitamin ShoppeI did not receive a call from corporate Vitamin Shoppe in regards to my financial issue nor the abusive treatment from Ike the local managerI instead initiated a call regarding both issues and was told my funds will be refundedIn regards to Ike and his abusive customer relations skills....well, I haven't been contacted by anyone from The Vitamin Shoppe which is indicative of a much bigger problem at The Vitamin ShoppeThe Vitamin Shoppe clearly does not care about their customersThis is why their employees are completely unskilled in customer relationsHence, this is why I do the majority of my shopping (spending my hard earned money) at Amazon.com....a company which clearly has a complete training department on customer relationsAmazon has the exact same products for $less with day delivery which will be subscribed to for a very pleasurable monthly deliveryThank You IkeThank you Vitamin Shoppe for a very long drawn out disastrous $shopping experienceYours trulyAn educated consumer

We have refunded the rest of the order, for a total refund of $29.50, so this should resovle the issue

[redacted] order was placed on 2/2/at 8:20PM so hisorder should have shipped out on 2/3/Unfortunately his order shipped a daylate on 2/4/15.We certainly are sorry that his order shipped lateWe do our best to meet our 6PM promise to our customers, butobviously didn’t meet the promise with this orderWe needed to performverification for this order and once verification is required those orders fallout of our 6PM promiseHowever, even with the delayed shipping [redacted] orderwas delivered on 2/5/16, which is within our standard shipping delivery time of– business daysAgain we are sorry that the order shipped late and we thank [redacted] for the valuable feedback

I am rejecting this response because: Two different issues The double charge and the refunded shipping costs First, I received multiple contradictory answers from their customer service The final answer I received from [redacted] ***, one of the Customer Care employees, is that it IS their policy to make two separate charges, with the first "authorization" usually disappearing (being refunded) within 1-business days Although this is their policy, it isn't stated anywhere in their lengthy Terms of Service agreement or their Purchase Policy agreement Seems like a purposeful and glaring omission to make Can you imagine if every time you used your debit card to make a purchase the company deducted twice the amount of the transaction (without even telling you, even in the fine print) and then their response was "Oh, that's just how we do it Don't worry You'll get your money back eventually." That's good business?? Maybe it isn't an issue for customers using credit cards where the charge will have been reversed by the time they get their statement and have to actually pay their credit card company But for debit or prepaid card users it is a different story (And for the record, it took just over days for me to get my refund I did speak with a customer service rep who was going to try to fast track my refund but she told me she couldn't unless I provided her with my card number AND my social security number so she could contact the bank on my behalf.) I do think that they can conduct business that way if they want to Some businesses, like hotels and even gas stations (when you swipe your card at the pump), will place an authorization hold on a card that can take a while to be released But I've never heard of that happening with a simple webstore purchase And my biggest issue is IF THAT IS THEIR POLICY THEY SHOULD DISCLOSE THAT IN ADVANCE (If I had known in advance I would have found an alternative store to use or made the purchase in one of their local stores near me.) As for the refunded shipping costs, their response makes it seem like they did that as a way of making up for the problem, which is absolutely not the case Shipping was initially free I paid extra to have my items shipped 2nd day air Their website promised that all orders received before pm would ship that same day My order was well before the 2pm deadline but wasn't shipped until over hours later Not same and not 2nd day arrival That's why I asked for a refund of the shipping Yes, I did eventually get the refund Yes, it was definitely more than a slight inconvenience I won't be doing business with them again To anyone planning on doing business with them online, I'd say Buyer Beware -- big time And why are "accredited" businesses not called on having hidden policies like this to begin with?

Complaint: [redacted] I am rejecting this response because I received a curt response in the form of a voice mail that basically stated there would be no discussion of the product information I requested.I will require a phone call from someone who can discuss, not just leave a blow off message, the question about the formula I haveThe person should also leave a call back number and best time to be reached if they cannot get a hold of me.Thank you,***

Our flash sale for 15% off did have exclusions and one of the exclusions was Sports Nutrition items. At the time of our sale the Sports Nutrition exclusion was clearly displayed in the banner with the notification of the sale. The item in question Optimum Nutrition 100% Gold Standard Whey... is a sports nutrition item and would not be part of the sale. We do apologize if you believe you were mislead as that was not our intention.

Tell us why hereWe sent below message to customer on May 18th.We wanted to contact you regarding the matter below which we do apologize that it has caused you aninconvenienceI was able to research this matter and had the accounts payabledepartment issued the refund of $back to the credit card on 05/12/Ifyou do not see this refund reflected on the account please let me know and Iwill respond as soon as possible and help you with the issueWe hope you havea great day and thank you for shopping with the Vitamin Shoppe.Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me. In the future, I hope Vitamin Shoppe offers better customer service to its clients.

We definitely apologize for the orders that were cancelledUnfortunately, the orders were cancelled automatically by our system as our store didn’t process the order on their end in the allotted timeWhen we cancel an order we send an email to inform customers of the cancellation and apologize that you didn’t receive this emailWe have reached out by phone to see if you are interested in re-entering the order but we were not able to reach youWe have also sent you an email so we can connectAgain we do apologize for this inconvenience and hope we can connect to re-enter your order

Complaint: ***
I am rejecting this response because:
1) I did not receive any email from vitaminshoppe.com (FYI: I checked the junk/spam folder of my email.)
2) Vitaminshoppe.com didn't answer my question with regards to their customer service on phone who took my credit card info but did not place an order for me3) I prefer them to contact me by email, not comfortable giving them info over the phone
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:Initially I was very satisfied with being called and informed as to why my both of my orders were not initially processedI thank the company for taking the time to respond to the questions I have had and try to resolve the issue by apologizing and replacing one of my orders plus expedited shippingHowever, I never received the replacement, and only when this response came in did I call the company once again to inquire the status of the same order that I had placed a month agoThen after being on hold and transferred to another department, and then after a few questions regarding my account, I was told was that there was another issue with the order and throughout my call, it had now been resolved and I should expect to receive it tomorrow. I was very surprised to hear this, as not only had I expect to receive it last week, but they had never contacted me either through e-mail or phone that there was another issue with the order, nor was I aware that this order was being on holdSo though I was waiting for "expedited shipping," I would have to assume that this order would most likely not have been shipped if I had not once again reached out to them about it.Though they were very timely in their initial response to call me back after I filed this complaint and though I was initially very inclined to accept our resolution, because of how untimely and how uninformed I was about even the replacement order, I can not feel obligated with accepting this response for the reason that it had taken me almost a month, several e-mails, and several calls to hopefully receive one of the two orders I had purchased a month agoI have a lot of patience, however, I am not satisfied as how they handle orders and the lack of information and the lack of contact they had to attempt to even resolve an issue with their customers
Regards,
*** ***