The Vitamin Shoppe

We emailed Mrwith an apology and promised to look into this situation to ensure that it does not repeat itself We also issued an appeasement credit for his next order.
Mr*** reponded as satisfied
Email chain attached

First we certainly apologize for the situation Mr* *** encountered
The Camelbak items in question were incorrectly priced onour website and we received an overwhelming number of orders for the products. We have done our best to fulfill as many orders as we could, but did
not have the stock to fulfill every order
When we made the tough decision to cancel orders we knew some customers may get upset that their order(s) would not be processedAs customers ourselves we understand this is a frustrating situationWe never intended to upset any customer due to this issue, but we could only process a portion of the orders received
We acknowledge that the process we used to cancel some of the Camelbak orders was not perfect, but it had to be doneWe deeply regret that the order could not be fulfilled
Again we understand Mr* ***’s frustration and are sincerely sorry that we didn’t meet his health and wellness needs

We definitely understand your frustration with thissituation and please know we tried to please as many customers as possible.Some orders with limited quantities of the *** *** Shaker bottle were shippedToget orders out to as many people as we could we had to cancel orders that containedhigher amountsUnfortunately this included your orderWe certainly apologize for this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

spoke to *** *** *** and resolved this matter
by offering her a $in house credit for the inconvenienceThe customer was very happy with the resolution
***

We have sent a replacement order at no cost and we believe this resolves the complaint

We have double checked our records and see a refund of $issued on 2/26/to the *** card used on the original order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I’ve left a message for *** *** regarding her concern.Our records show the item was returned opened and this is why we issued an in house creditThe credit is for $and is still validThe credit can be used at any Vitamin Shoppe store

We spoke to Ms*** and apologized for the delayed response to her concernWe are issuing a refund check for $and believe this will resolve the complaint

We contacted Ms*** via email on May 18thWe apologized for the inconvenienced this may have caused.We provided details about how tracking works when a packaged is shipped on a Friday. We provided further details about the type of carrier that
was used to ship to her P.O Box. In regards to her inquiry about the cancelled item we explained that because it is cancelled her *** account was not charged.Ms*** received her order within four business days which is well within our promised delivery time frame

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there is nothing more Vitamin Shoppe is able to accommodate me withTherefore, pursuing this issue with a negative response will get nowhereAs a business, I can understand their method of satisfying the greatest number of customers by fulfilling smaller orders, but the premise is morally wrongInstead of honoring orders placed on a chronological scale the way they handled the issue is extremely disappointing and I will never again order from this company againI appreciate the assistance Revdex.com has provided me with in handling the situation

SpammersSpammersSpammersWhen I signed up for e-mails (in order to get a coupon), I did not realize that I would receive a MINIMUM of e-mails per day from these lowlifesI used the unsubscribe link repeatedlyNo effectI phoned them and demanded my e-mail address and all information about me be deleted from their databaseNo effectWho needs such a company? Are they the only game in town?
If you do not patronize them, they will go out of businessThat's consumer power

We are sorry that you feel we were trying to push the Vitamin Shoppe Brand items on you and that was not the caseWe were just trying to let you know of other promotions we had as we do not price matchThe below information is taken from our website.PricingWhat is your price
matching policy?The Vitamin Shoppe offers competitive prices for all of our itemsWe do not price match competitor website prices or promotions

We are very sorry to hear that you no longer wish to continue your health and wellness journey with the Vitamin ShoppeWe have unsubscribed you from our systems, but do not see an online account for youIf an online account was setup with different information than what was provided we
can definitely take a second look to close any online account you may haveWe are sorry to see you go

We certainly apologize for the time it took to issue the refund.In no way did we mean to delay your refund.Our records show a refund was issued on 2/25/for $27.74.The refund was issued back to the credit card used on the original order.Again we are sorry your refund was
delayed

We certainly apologize for the time it took to issue the refund.In no way did we mean to delay your refund.Our records show a refund was issued on 2/25/15 for $27.74.The refund was issued back to the credit card used on the original order.Again we are sorry your refund was delayed.

Complaint: [redacted]
I am rejecting this response because it does NOT address the fundamental lack of communcation which was requested(to be contacted by a manager almost two weeks ago!). Furthermore if this companies prices were so competitive then why would their largest competitor, [redacted], be offering the same product at a 25-30% price reduction?? If this is the type of unprofessional and second rate complaint resolution that can be expected from a "trusted" retailer such as the Vitamin Shoppe then I will be taking all of my personal and business needs to a competitor. The lackluster  "branding" damage control displayed by the respondant is appauling. Please send complaint back to the business and have them try this again. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:I just called my credit card company and there is no credit. Keith from Vitamon Shoppe said on 25th the credit would show in 2-4 hours and I told him I would give him until the next day or I was going to Revdex.com.
Regards,
[redacted]

We apologize for the order receiving a double authorization. This was a system error and is not a standard practice. All orders placed on our website are authorized for the full amount of the order once. As the order ships we charge the credit/debit card. Also, we have refunded the shipping cost on...

the order, $11.99, on 7/1/14. We believe this will resolve the matter and again apologize for the inconvenience.