The Walker Lane Reception Center, L.C

Thank you for forwarding the additional comments from the complainantAs previously advised, our response will be sent to the Georgia Department of Insurance Respectfully,

February 1, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: *** [redacted] The attached complaint was received from, [redacted] , today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by February 15, Sincerely,

July 27, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to again research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below One more time I am writing to express my disappointment with American Family InsuranceThis is week six since I reported this accident, and American Family has not been able to resolve the matterI have done everything that I have been asked to do: the vehicle is at their salvage yard; the car title is with the salvage yard title department; etcYet, American Family does not seem to have the willingness to make a settlementMy car rental expenses are increasing every week, and I am at more than a $1,worth of auto rental expensesAmerican Family still has not made any move to help me in the auto rental expensesI am very, very frustrated where I am, but I don't know what to do nextI have, against my will, applied and obtained an auto loan, and I am now beginning to shop for another vehicle.I am giving up the fight at this point, and I very much thank Revdex.com for the tremendous effort that Revdex.com have made to see this matter resolved Regards, Sebastine [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait until December 15, to hear back with a valid resolution Regards, Quinna [redacted]

February 21, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Faneisha [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms [redacted] by March 7, Sincerely, Jessica [redacted] Consumer Affairs Advocate [redacted] ###-###-#### [redacted] Tell us why here

May 6, WI Revdex.com RE: Complaint File Name: The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms [redacted] no later than Monday, May 16, Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) [email protected]

June 3, Revdex.com OF WI WGreenfield Ave Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within five business days from the date of this letter Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company ###-###-#### X [email protected]

April 28, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Tim [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by May 12, Sincerely, Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I [redacted]

American family insurance has sent me a letter stating that they would give me a settlement of dollars and pay my chiropractor to dateTHAT IS NOT ACCEPTABLE WHY? BECAUSE I AM STILL IN PAIN AND I AM SEEKING A SECOND OPINION BY GOING TO A MDSPECIALIST IN MADISON NEXT WEEK.ALSO BECAUSE THAT IS PEANUTS AND IT IS AN INSULT AND IT IS THE LOWEST AMOUNT THAT THEY CAN MUSTER.BECAUSE THEY WERE SO NASTY AND STOPPED PAYMENT SEVERAL TIMES WITHOUT REGARD TO THEIR FIDUCIARY RESPONSIBILITY TO ME.AND MOST OF ALL BECAUSE THEY LIED WHEN THEY SAID THAT THE CAR HAD ONLY A FEW SCRATCHES ON IT AND SO IT WAS NOT MUCH OF AN INJURY ALL DOCTORS AND CHIROPRACTORS AND ATTORNEYS KNOW THAT WHEN THE CAR HAS LITTLE DAMAGE THAT THE BRONT OF THE FORCE OF THE IMPACT IS FELT BY THE PERSON IN THE CAR AND THIS CAUSES GREATER DAMAGE TO THE PERSON, NOT LESS.I AM TIRED OF THEM TRYING TO TWIST THE TRUTH TO AVOID THEIR RESPONSIBLITY TO ME AS A PAYING CUSTOMER AND TO THE DRIVER, ALSO A PAYING CUSTOMER I WILL ONLY SETTLE WITH CONTINUED PAYMENT OF MY MEDICAL NEEDS AND AN AMOUNT THAT IS NOT A SLAP IN THE FACE [redacted]

April 17, Revdex.com of Wisconsin [redacted] ** *** RE: Complaint File Name: Tammy [redacted] *** The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, our company has responded directly to MsTammy *** Sincerely, Sue [redacted] American Family Mutual Insurance Company, S.I [redacted]

November 8, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Eric [redacted] The attached complaint/inquiry was received today As previously indicated, a response was mailed to the complainant on October 30, I have asked the appropriate department to provide the response to the complainant via e-mail by November 10, Sincerely, Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I [redacted]

June 22, [redacted] ** [redacted] RE: Complaint File Name: Joshua [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 6, Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

March 21, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Kathie [redacted] , your file [redacted] The above complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant directly by April 4, Sincerely, Sara [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as contact if made with our company by December 1stNo contact will result in another complaint being filed, and possibly reaching out to at attorney Regards, Wesley ***

June 30, Revdex.com of Wisconsin RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you I have forwarded this complaint to the appropriate business area for a response to [redacted] Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Anganic [redacted]

November 10, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: Karolina [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, John D [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company ( [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Am adjustor called me today and informed me that there is a dispute between the insurance companies that won't be solved until it happens American Family Insurance has it as 12/31/and Esurance has it for 8/21/17.Mike asked that I should send him a copy of the damages estimate, which was done by EsuranceI will be sending Amanda the requested information Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Luiggi ***

July 6, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,