The Walker Lane Reception Center, L.C

May 28, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: [redacted] *** [redacted] ***, your file [redacted] The above inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have contacted the complainant directly, requesting additional informationOnce we receive that information, will forward the matter to the business areas involved, who will provide a response directly to the complainant Sincerely,

December 5, RE: Complaint File Name: Jared [redacted] The attached complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 19, Sincerely, Joyce ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be continuing my complaint though if American Family does not get back to me as promised by the end of November Regards, Karen ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 28, Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI RE: Complaint File Name: *** *** The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letterSincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have still not received payment nor have I been able to get my items back from Servpro [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Kimberly [redacted]

June 5, Revdex.com of Wisconsin West Wisconsin Avenue Milwaukee WI RE: Complaint File Name: [redacted] [redacted] , your file [redacted] The above inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you As indicated in our previous correspondence, a response will be sent by June 12th which is ten business days from the date of that correspondence Sincerely,

May 20, WI Revdex.com West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company ###-###-#### X [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's okay but my complaint was not related to whether or not they would send me a reply directly, but why and how they determined a spit-decision fault, which I suspect will occur when I file a small-claims litigation actionThanks for your swift actions and God bless! Regards, Robert ***

March 21, WI Revdex.com West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant or her attorney if deemed appropriate by April 4, Sincerely, Consumer Affairs Advocate [redacted] ***l Insurance Company

May 16, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Todd [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by next Tuesday, May 23, Sincerely, John [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

August 31, Revdex.com of Wisconsin [redacted] ** *** RE: Complaint File Name: Susan *** The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] American Family Mutual Insurance Company, S.I [redacted]

RE: Complaint File Name: *** [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you.I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by March 4, 2016.Sincerely,

WI Revdex.com [redacted] RE: Complaint File Name: Nicholas [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr [redacted] by September 8, Sincerely, [redacted] American Family Mutual Insurance Company [redacted]

October 20, Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI RE: Complaint File Name: Sherry K [redacted] We are in receipt of the additional Revdex.com complaint It has been shared with the appropriate department to research these concerns as well as those of the initial Revdex.com complaint The response will be sent to the complainant directly by November 1, as previously stated Sincerely, Theresa A [redacted] Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

July 13, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Belinda [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 26, Sincerely, Crystal [redacted] American Family Mutual Insurance Company, S.I [redacted] Tell us why here

November 27, Revdex.com of Wisconsin [redacted] ** *** RE: Complaint File Name: Timothy [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, Theresa [redacted] Consumer Affairs AdvocateAmerican Family Insurance Company [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,

February 1, Revdex.com of WI West Greenfield Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant as soon as possible but no later than 2/5/ Sincerely,

March 5, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Ashley [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms [redacted] by March 19, Sincerely, Jessica [redacted] American Family Insurance Company [redacted] Tell us why here