The Walker Lane Reception Center, L.C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately, the Advocacy Center has not been able to assist thus far so I have no faith in them responding appropriately to me Unfortunately, I am of the opinion that American Family is turning a deaf ear to me which is why I am turning to you The Revdex.com and all the consumers that rely upon you have the right to know what they may be up against if they insure anything with this company My eight-year-old car is totaled and I need for them to admit this fact and handle it accordingly I don't know why they are insisting on putting me on the road in an unsafe vehicle As previously mentioned, the research done by me included getting valuations from four reputable, very commonly used valuation tool options available to consumers and they all came in very close to each other with a range of high $12,for very good condition (about 23% of all vehicles) and $13,for excellent condition (only 3% of ALL vehicles on the road) My car is years old and I am not the original owner so it was not in excellent condition American Family uses just one valuation tool to render their official ruling and it is the one and only site that values used cars using a national average which is always inaccurately high Because American Family only uses one national average and looks at nothing locally as to values and such, they are able to very unfairly inflate the value as they see it The result is they close the claim and send people off in extremely unsafe vehicles thus causing potential for harm to the driver and everyone else driving on the road with him or her Based upon all the research done to date, American Family is cheating me Also, as previously mentioned, the highest point of value they can realistically claim for my car is $ [redacted] (and that's rating on the higher end of the highest valuation) 80% of that is $11, Damage costs so far are $11,361+ Additionally, there is pain and suffering in this case as well I've been horribly inconvenienced by their mishandling of this case I've had to adjust my work schedule in order to ride with others because a rental car was only available to me for days This has been going on since January and it is today April Regards,

Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Greg [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 28, Sincerely, Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] the response is unacceptable that is their canned answer to situations such as these I have heard this before I want my car fixed and fixed rright

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Chris [redacted]

March 19, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Brad [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr [redacted] by April 2, Sincerely, Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I [redacted] Tell us why here

August 29, WI Revdex.com [redacted] RE: Complaint File Name: Robert [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr [redacted] as soon as possible but no later than September 12, Sincerely, Peter [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

May 4, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Nancy [redacted] A response was sent to the Georgia Department of Insurance on May 2, Ms [redacted] should contact the Georgia Department of Insurance for information regarding the response Sincerely, Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

May 2, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Travis [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you The appropriate department will research the concerns and provide a final response directly to the complainant by May 12, Sincerely, Shayna [redacted] Consumer Affairs Advocate American Family Insurance Company ###-###-#### [redacted]

June 5, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Krista D [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 14, Sincerely, Shayna [redacted]

July 15, RE: Complaint File Name: [redacted] The attached complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 25, Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-X [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11941404, and IF I actually get a response from this company by Feb1st and they pay for the damages to our vehicle, THEN I will accept the response I've gotten Regards, Kelly S [redacted]

January 15, Revdex.com of Wisconsin [redacted] ** *** RE: Complaint File Name: Jeffrey *** The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 29, Sincerely, Theresa [redacted] American Family Mutual Insurance Company, S.I###-###-#### [redacted]

September 11, Revdex.com of Wisconsin West Greenfield AvenueMilwaukee, WI 53214RE: ComplaintFile Name: [redacted] [redacted] The attached additional complaint was received today As stated in our September 8, 2015correspondence, due to Privacy issues we are unable to send our responsedirectly to youI have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from September8, Sincerely,

April 21, Revdex.com of Wisconsin RE: Complaint File Name: The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant, with her original Revdex.com complaint received yesterday, no later than May 4, Sincerely, Consumer Affairs Advocate American Family Mutual Insurance Company (800) [email protected]

American Family Insurance still refusespay on the claimThey are very goodat taking in fees, but not very goodat paying claims Two inch hail hit my house, but yet they claim there is nodamage to the roof, doors, gutters,down spouts, windows, and vents Yet a neighbor got their roof approved by their insurance company?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have it turned over for review and I'm sorry they have nor respondEd due to the holidaysI will have them send the letter backon Mondayso, Please don't close this case because it has been resolvedThere were statements that were untrue and the facts are being gather for return [redacted]

January 5, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: Matthew ***, your file [redacted] The above complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 19, Sincerely, Sara E [redacted] Consumer Affairs Advocate American Family Insurance Company (800) [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] T ***

We have received your follow up Complainant was responded to directly I apologize if you did not receive our previous acknowledgement, please see attached Thank youJohn ***Consumer Affairs - American Family Insurance

December 16, Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI RE: Complaint File Name: Korey *** The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 29, Sincerely, Theresa A [redacted] Consumer Affairs AdvocateAmerican Family Insurance Company(800) [email protected]