The Wendy's Company Headquarters & Corporately Owned Locations

Just spoke with the Director of this locationThis restaurant was just purchased this past weekendHe is very determined to get this fixedDO- Colin will be calling the customer today 3/

The complaint was sent to operators of this location and they will be reaching out to rectify the situation with 24-hours

Here is a copy of the letter I put in the mail for *** I called her today and explained the franchisee in her area does not participate in Wendy's national promotions and we have been unsuccessful in pulling advertising in that area I enclosed combo coupons with the letter

I have emailed the customer asking to indicate which Wendy's in ***, TN, she visited. Upon her response, I will send case to the District Manager so they can investigate and resolve the issue. Debbie K***Customer Care Advocate

We created a case for the customer and sent it to the management team above the restaurant We also sent the customer a $Gift Card as compensation for his inconvenient Thank you

Wendy's has contacted this restaurant operator and shared the customers concernThey are looking into the matter with the customer display on the registerA manager will be following up with the customer

We received the original complaint by email on March 31,
2016. We reached out to the customer to
determine the location of the restaurant.
Upon receiving the information, we sent the case out to the field and
asked them to call the customer This
is our usual
procedure. The restaurant manager called the customer
very early in the morning. When she
tried to call the restaurant back but no one answered. We resent the case to the field and ask
them to make this right

I created a case and sent it to the management team above the restaurant located on Clay Street in Vicksburg, MS We rely on the field personnel to contact the customer and make things right Mr*** should be receiving a phone call from management shortly

Wendy's has created a report and will be sending it to the Franchisee to be further investigatedThe franchise itself will be following up with the customer for resolution within a few days time

Thank you for responding accordlyI never received contact from Wendy's relating to my complaint
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

The franchisee has been sent an email personally to address this issueThis should have been resolved at this timeCustomer Care will be monitoring this case to see if this gets resolvedIt should be within hours

I called the customer and apologized about her unfortunate visit to the Newark Wendy's location in Chestnut Hill Plaza It is our typical procedure to let the management team in charge of that restaurant contact the customer and make it right I created a case and sent to the field
The customer should be hearing from someone shortly If by chance, no one reaches out to her, she can call the Lead Customer Care Advocate, Debbie K***, at ***, and we will assure that she receives a coupon for the replacement nuggets

Dispute Resolution Team, We rely on the management team over the restaurant to contact the customer and resolve disputes such as this one I have created a case (#***) and sent to the General Manager of the restaurant, District Manager, Regional Operator and the Area Director
Someone from the field will contact the customer to resolve the issue Thank you

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*** ***Message:I filed a complaint with Wendy's and I got an email of a response and it had me accept or reject response, I hit reject it the business just now contacted me so I would like to note that I do accept the response

The Customer Care Center build a case regarding this issue and sent it to the management team in charge of that restaurant We rely on the field to call the customer and offer a refund I also called the customer on June 15, after receiving the original complaint Since the
customer's voice message box is not set up, I was unable to leave a message I emailed the customer and asked if someone from the field reached out to her She did not respond to my email. Debbie K***Wendy's Customer Care Advocate

Hi ***,I have contacted the District Manager over that restaurant and have requested them to reach out to you I hope by now that you have received my voice mail and I am sending you a $gift card to use as any Wendy's of your choice I am so sorry for your experience at the
restaurant and our lack of service to you here at Customer Care Thank you for your feedback!

Hello,I have been contacted and my complaint has been resolved

This complaint has been sent to the operations team that oversees this location and they will be following up to make this rightThey will then make sure that this is taken care of and coach the crew within that restaurant

Customer Care has followed up with the restaurant concerning the caseThe managers shared that they investigated the incident and did determine the potato had what is know as a sproutThe managers stated that they have refunded the customers money
From mid-winter through the summer months,
Wendy's receives occasional complaints from customer who have received baked potatoes with unsightly sproutsThese sprouts are often mistakenly perceived by customers as being insects or spidersWendy's is working diligently with every potato supplier to reduce the number of sprouts that can grow inside our foil wrapped potato

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response because:
I have not heard from Wendy's regarding this complaint so far.
Regards,
*** ***