The Wendy's Company Headquarters & Corporately Owned Locations

I have called the customer and indicated that a case has been sent to the management team above that restaurant and requested that someone reach out to her to address the quality and customer service issues For our unresponsiveness to her phone call here at Corporate Headquarters, I have sent
her a coupon with our apologies

I apologize customer did not receive a quality salad at her local restaurant, and then having a hard time connecting with the District ManagerI have been in contact with the customer along with the DM and the owner in regards to her complaint. I have again asked for them to email her in
regards to her visit which was not up to our standards. The number the DM left her to be called on is a number she could call anytime of the day for him

We have contacted the District Manager of this restaurant and created a case to resolve the issue. We rely on the management team above that restaurant to provide a refund to the customer. Thank you, Debbie K***Customer Care Advocate

I am rejecting this response because: That was clearly not a sprout on that potatoThat was some sort of bug cooked into the potatoThe thing had legsI expect Brenda and Henry to say that as that is what they tried to tell me while I was at the storeAfter she asked me to smell itNo I don't except this response and will take further action if necessaryI have already contacted the local Attorney General's Office and the media if necessaryThere are a number of complaints against this store on the consumer affairs website, Revdex.com and ***Even Ms.D*** and MsJ*** expressed disappointment in the staff and the General Manager HenryTherefore I do not except the response supplied by the responding manager
Regards,*** ***

Wendy's Customer Care plans on reaching out to Customer during regular business hours tomorrow 1/26/to verify the gift card amountHopefully there is a restaurant errorWe will make sure to resolve this upon speaking to customer directly

This complaint was sent at a high priority to the operators of this restaurantIt is being handled at a High PriorityThe management team that oversees this location will be contacting this customer back for rectification

Hi ***, When a customer has a complaint with a Wendy’s Franchise, we document the case in our SalesForce application Upon completion of building a case with all the specifics, the case is forwarded to multiple layers of the franchise
organization The franchise reviews and resolves the issue We handled this incident in this manner I also called the customer, Luke Cranor, and left him a message to call me directly. Thank you, Debbie Kingseed

The customer's complaint was documented and sent out to the Franchise operators for retraining and addressingThe restaurant should have "done the right thing" here and done what they could to honor the listed pricesThe GM will be reaching out to the customer for rectification within a few
business days