The Wendy's Company Headquarters & Corporately Owned Locations

This complaint was reported to the operations team that oversees this location at a high priority with the possibility of discriminationThe District manager will be reaching out to the customer to rectify the situation asap

We received a call from this customer on June 29, that she received an undercooked burger and had an aching stomach We sent out the case to the management team above that restaurant in Takoma Park Unfortunately, they must not have responded After receiving this complaint, I
resent the case out to the management team and asked them to reach out to the customer to make it right We rely on the people out in the field to make it right for customer I left message with customer to call me back so we also address the issue in Sunrise, FL

This has been sent to the Operations Team that oversees this locationThis will be addressed right away with the staff memberThe District Manager will be reaching out to the customer for rectification ASAP

I received your complaint regarding your incident at the Tempe, AZ Wendy's location at EBaseline Rd I am so sorry for the lack of customer service and courtesy at that restaurant At headquarters, we forward your information to the management team above that restaurant requesting
someone from the field to contact you We rely on the management team to respond to issues that occur at their restaurants We appreciate you letting us know when these issues occur so we are given an opportunity to improve customer service at that restaurant

This complaint has been sent to the operations team that oversees this FranchiseThis will be used in a training capacity and someone from that franchise will be following up!

Customer Care has processed the complaintThe documentation has been sent to the operations team that oversees the location where the incident took placeThe customer should be contacted back by someone on that team

This has been escalated to the Director of the Franchise overseeing this locationThere are notes in the cases we have submitted saying they have attempted contact several timesWe hope they will contact asap

Customer's concerns were shared with the operations team that oversees this locationSomeone from that team should be following up to rectify the situation

I’m not sure what I was reading

I spoke with customer regarding the incident at the Aberdeen, MD Wendy's location We sent the case to the District Manager and other members of the management team above that restaurant requesting they follwith the customer We apologize for this unfortunate incident and
appreciate her bringing it to our attention

In response to this issue, I have called the customer in order to locate the specific Wendy's she visited Upon acquiring this knowledge, I will contact the District Manager of that restaurant and have him/her address her direct concerns regarding that specific restaurant

the above message from the BUSINESS is FALSE! I haven’t
spoken with anyone from the business so I don’t understand how they can say the case was resolvedThat’s a lieI tried calling the woman m,who reached out to me, back multiple timesNo answerTired of playing phone games! I’ve reached out enoughSomething needs to be done from the HQ!

Please accept this letter as written confirmation that the complaint, submitted by Luke *** on May 12, (ID ***), has been turned over to our insurance company for resolution.We take this issue very seriouslyI personally reached out to Mr*** to inquire about the status of his daughter and to see if there was anything that my company could do to remedy his daughters’ experience. My conversation, seemed to only further agitate the issue.Our insurance company will attempt to reach out to Mr*** directlyWe appreciate your time regarding this issue, if there is anything further that you need, please let me know. Sincerely, Drew *** District Manager *** ***

This complaint was handled by our social media teamIt was sent to the Operations team that oversees this locationThe complaint was resolved according to the management team above this locationFour cases were responded to via social media

Yes, Wendy's forwarded my issue to the restaurant management months ago I still have not received a refund.Also, please tell Frank L*** at Wendy's that I cannot reply to his e-mail: -

When a customer has a complaint with a Wendy’s Franchise, we
document the case in our SalesForce application. Upon completion of building a case with all the
specifics, the case is forwarded to multiple layers of the franchise organization. The franchise reviews and resolves
the
issue. We handled this incident in this
manner

still awaiting contactnever contacted last time

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I will talk to the insurance company, but I will not be told by you Drew and they, " I'm not going to argue with you," when I told you that one can in fact get sick in an earlier time frame than you told meThat is bad customer care and the way you can talk to your child, but not a grown adult! That being said, I will contact the insurance company and get compensated for this disaster
Regards,*** ***

Please attach this to my complaint. Finally, after months of being ignored, on 9/30/17, three people from Wendy’s e-mailed me. However, there is no way to reply to them, since they have my e-mail blocked