(The consumer indicated he/she DID NOT accept the response from the business.)
this is what they have saying and when my receiver goes to pick it up in Germany they say it not there , this has been going on now far too long with the same result. I just want that my money be returned to me now because this is not correct at all the agent in Germany is not on the same page I have said this before.
Dear [redacted], Western Union is writing in response to the complaint you filed through the Revdex.com on October, 16, 2017. In your complaint, you indicate that you made two transactions on a [redacted] location, the first transaction was paid out, and the second transaction under...
MTCN [redacted] was refunded back to you under MTCN [redacted]. When you tried to collect the refund you were told that you needed an eight digit number to claim the funds. Afterwards you were advised that the transaction had been picked up already; however, you were never provided with the eight digit number required to pick up the funds. Western Union has investigated this matter. Our records indicate that the transaction in question was paid correctly in accordance to our terms and conditions of service; however, Western Union has made the decision to issue a refund MTCN in the amount of 45.00 USD as a onetime courtesy due to your loyalty to our brand. This concession was issued on 10/25/2017. We have provided the details of your refund under separate cover. By using the referenced MTCN, you can visit a** Western Union agent location in ** to pick up your funds.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while visiting the agent location to get your refund. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]. Sincerely, [redacted]
[redacted]
Dear Mr. [redacted]: I am responding to your September 30 complaint to the Revdex.com (Revdex.com). In your complaint you stated that you purchased a Western Union money order in the amount of $750.00, of which you made payable to [redacted]. You stated that [redacted] said the...
funds were not good and sent the money order back as “Refer to Maker”. We have investigated your claim, and our records show that your Western Union money order in the amount of $750.00 ending in #6876 was “Paid Clean” to your payee with the first presentment. You are not entitled to any additional financial settlements. A copy of the cashed item will be sent to you under separate cover. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #[redacted]. You may also email us at[redacted] Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/09/15) */
Dear [redacted],
Western Union is responding to your September 3, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services.
Our records indicate that Money Transfer Control Number XXX-XXX-6015 was paid to your intended recipient on August 31, 2015.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Western Union should not accept money if they aren't going to transfer it. When the Soldier puts in the personal info, if Western Union has an issue, they should address it BEFORE they take possession of the money. Instead, Western Union takes possession of the money and THEN they say WE ALREADY HAVE YOUR MONEY...PROVE YOU ARE ACTUALLY WHO YOU SAY YOU ARE, PROVE THE RECEIVER IS WHO THEY SAY THEY ARE, CALL CUSTOMER SERVICE THE NEXT DAY AND YOU MIGHT GET YOUR MONEY EVEN THOUGH YOU PAID MORE TO DELIVER THE MONEY WITHIN MINUTES NOT DAYS, STAY ON HOLD FOR AN HOUR WITH OUR CUSTOMER SERVICE THAT BARELY SPEAKS ENGLISH WHILE YOUR TRANSFERREDFROM PERSON TO PERSON TO EXPLAIN WHO YOU ARE AND WHY YOUR SENDING/RECEIVING MONEY. Unfortunately, Soldiers have easier access to western union since they are on most bases. If for some reason a Soldier can't fax/scan/or convince a foreign customer service representative they are in fact who their ID says they are, western union has up to 30 days to return the money to the Soldiers account. That is unacceptable. If you accept payment for a service, you are obligated to perform that service. Big Companies are not exempt from the law
Final Business Response /* (4000, 8, 2015/10/14) */
Dear [redacted],
Western Union is responding to your September 23, 2015 rebuttal to the Revdex.com.
Our position in this matter has not changed, and we must reiterate.
In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services.
Our records indicate that Money Transfer Control Number XXX-XXX-6015 was paid to your intended recipient on August 31, 2015.
Western Union considers this case closed.
Initial Business Response /* (1000, 4, 2015/06/18) */
Dear [redacted],
[redacted] is responding to your June 3, 2015 complaint to the [redacted].
In your complaint you expressed concern about having been scammed, we have attempted numerous times to contact you via email and...
phone, to obtain more specific detail about your complaint, and you have not responded.
We were able to locate a recent transaction Money Transfer Control Number XXX-XXX-0449 to [redacted] on May 12, 2015. You reported to our customer service department, that the Agent location misspelled the receiver's name. We have investigated this claim and have determined that there was no fault on the part of the [redacted] Agent, that they sent the transaction correctly, based on the information you provided to them in the To Send Money Form, the name was spelled [redacted] We have sent a copy of this form under separate cover for your records.
You contacted our customer service department and requested a name correction on May 13, 2015 and it was completed, you then changed your mind and asked for a refund. The refund was processed to you on May 14, 2015.
[redacted] considers this case as closed.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/14) */
Dear [redacted],
Western Union is responding to your July 1, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
I need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted]@westernunion.com so that I may assist you with resolving your concern.
Kind Regards,
[redacted]
Dear Ms. [redacted],I am responding to the complaint you filed with Revdex.com regarding a money transfer sent on April 16, 2016.Western Union’s records indicate two money transfers were made using our online service on April 16, 2016. Each transaction was in the amount of $180.00.The first...
transaction was entered at 9:44 am ET and cancelled at 6:54 pm ET per your request.The second transaction was entered at 6:52 pm ET and picked up by your receiver at 7:14 pm ET.Since the first transaction was canceled the same day, Western Union did not take receipt of the funds. Your bank would have placed a hold on the funds but would have released them. Western Union is only showing payment for one of the money transfer.In previous emails, Western Union has requested a bank statement showing that the were two debits from your bank account. Since we have not received any documentation,Western Union considers this matter closed. You still may send documents for review to [redacted].Sincerely,Western Union Executive Resolutions Team
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Thank you for your patience. Kind Regards, [redacted] Tell us why here...
Dear Mr. [redacted]:I am responding to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you have requested numerous times to receive your Western Union money transfer transaction history, and as of yet you are still awaiting the information. Also,...
you mentioned that you have been locked out of your Western Union online profile account. You are requesting that we provide your Western Union money transfer transaction history as soon as possible.We have investigated this matter, and our records indicate that your Western Union money transfer transaction history was sent to your email address of record on February 3, 2017. Western Union transaction histories are processed within 21 calendar days from receiving the request. In previous communications, you acknowledged receiving the requested information. If you are still experiencing problems trying to access your Western Union online profile account, please contact our Western Union Customer Care Center at [redacted] for assistance.We sincerely apologize for any delay and inconvenience you have experienced with retrieving the information that you requested.Western Union considers this case as closed. If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted].You may also email us at [redacted]Sincerely, The Executive Resolutions Department
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We received confirmation from Netspend indicating that the refund has been sent to the agent location where you originally loaded the...
card. Netspend also confirmed that you have been notified about the refund.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as...
possible. Unfortunately, we have been unable to attain a resolution yet, despite of our best efforts. Please be assured that we will respond to you, under separate cover, once the investigation is concluded. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.We are in receipt of your change of address letter, however we require that it be notarized before we can proceed with processing your request. We have sent instruction to you under separate cover for security and privacy purposes, please reply to that email and we will assist you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Dear Ms. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund.Western Union has processed your refund request. Your check will be mailed to your address and you should have the check within the next seven to ten business days.We regret any...
confusion and concern that this matter has caused. Thank you for your patience.Sincerely,Western Union Executive Resolution Team
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.The Money Order product is very specific when it comes to requesting a refund, this is to ensure that we are dealing with the actual...
purchaser. There are several costs Western Union incurs while complying with a customer's request for a refund or photocopy of a Money Order.We contacted you and obtained the necessary documentation to proceed with the refund. As a courtesy, the processing fee was waived. You were provided with the details of the refund via e-mail.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 14, 2015/04/29) */
Dear [redacted] Grylle,
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that the Money Order you are referring to in your complaint has not been cashed. In order for us to issue a refund to you, we will need the attached Money Order Affidavit to be completed, notarized and returned to us, at the following address:
Western Union Financial Services, Inc.
ATTN: [redacted]
PO Box [redacted]
Englewood, Colorado XXXXX
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service.
Kind regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/10) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on November 23, 2015. Due to an...
internal technical glitch the funds could not be applied to the transfer. The WU Pay department confirmed that the full refund was processed on December 7, 2015. Please allow 3-5 business days for the credit to reflect in your bank account.
As a courtesy we have added 150 points to your MYWU account. The points can be used to cover the fees on your next transaction.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we have taken the necessary measures to correct the issue. We are also reviewing the call recordings and proper feedback/coaching will be provided to the operators involved, if applicable.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 6, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was finally refunded directly to my bank acct.
Initial Business Response /* (1000, 4, 2015/06/23) */
Dear [redacted],
[redacted] is responding to your June 10, 2015 complaint to the [redacted]
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering...
compliance program or similar legal requirements. [redacted] works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
To address your request for compensation:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to [redacted]'s terms and conditions. Specifically, [redacted] shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, [redacted]'s terms and conditions specifically state that unless you have obtained a higher liability limit by calling [redacted]'s Customer Service Number and paying an additional fee, neither [redacted] nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
[redacted] considers this case closed.
Kind Regards,
[redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that a refund has been processed for the full amount of $5,017.50. You can pick up the funds using the...
new Money Transfer Control Number we provided you via a separate email. We have attempted to contact you on various occasions via telephone; however, we have not been able to reach you. The funds have been sent back to Massachusetts; however, on August 8, 2017 you indicated via email that you were going to be out of the state visiting your aunt in Missouri. Please confirm if you would like to receive the funds in Missouri so we can change the destination.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference #[redacted]. You may also email us [email protected]. Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Per our conversation on August 11, 2017 your refund has been processed and the Money Transfer Control Number that has been provided to you is available at any Western Union agent location in Illinois. Please be able to provide the number and a valid government issued ID at time of pay out.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
this is what they have saying and when my receiver goes to pick it up in Germany they say it not there , this has been going on now far too long with the same result. I just want that my money be returned to me now because this is not correct at all the agent in Germany is not on the same page I have said this before.
Dear [redacted], Western Union is writing in response to the complaint you filed through the Revdex.com on October, 16, 2017. In your complaint, you indicate that you made two transactions on a [redacted] location, the first transaction was paid out, and the second transaction under...
MTCN [redacted] was refunded back to you under MTCN [redacted]. When you tried to collect the refund you were told that you needed an eight digit number to claim the funds. Afterwards you were advised that the transaction had been picked up already; however, you were never provided with the eight digit number required to pick up the funds. Western Union has investigated this matter. Our records indicate that the transaction in question was paid correctly in accordance to our terms and conditions of service; however, Western Union has made the decision to issue a refund MTCN in the amount of 45.00 USD as a onetime courtesy due to your loyalty to our brand. This concession was issued on 10/25/2017. We have provided the details of your refund under separate cover. By using the referenced MTCN, you can visit a** Western Union agent location in ** to pick up your funds.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while visiting the agent location to get your refund. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]. Sincerely, [redacted]
[redacted]
Dear Mr. [redacted]: I am responding to your September 30 complaint to the Revdex.com (Revdex.com). In your complaint you stated that you purchased a Western Union money order in the amount of $750.00, of which you made payable to [redacted]. You stated that [redacted] said the...
funds were not good and sent the money order back as “Refer to Maker”. We have investigated your claim, and our records show that your Western Union money order in the amount of $750.00 ending in #6876 was “Paid Clean” to your payee with the first presentment. You are not entitled to any additional financial settlements. A copy of the cashed item will be sent to you under separate cover. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #[redacted]. You may also email us at[redacted] Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/09/15) */
Dear [redacted],
Western Union is responding to your September 3, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services.
Our records indicate that Money Transfer Control Number XXX-XXX-6015 was paid to your intended recipient on August 31, 2015.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Western Union should not accept money if they aren't going to transfer it. When the Soldier puts in the personal info, if Western Union has an issue, they should address it BEFORE they take possession of the money. Instead, Western Union takes possession of the money and THEN they say WE ALREADY HAVE YOUR MONEY...PROVE YOU ARE ACTUALLY WHO YOU SAY YOU ARE, PROVE THE RECEIVER IS WHO THEY SAY THEY ARE, CALL CUSTOMER SERVICE THE NEXT DAY AND YOU MIGHT GET YOUR MONEY EVEN THOUGH YOU PAID MORE TO DELIVER THE MONEY WITHIN MINUTES NOT DAYS, STAY ON HOLD FOR AN HOUR WITH OUR CUSTOMER SERVICE THAT BARELY SPEAKS ENGLISH WHILE YOUR TRANSFERREDFROM PERSON TO PERSON TO EXPLAIN WHO YOU ARE AND WHY YOUR SENDING/RECEIVING MONEY. Unfortunately, Soldiers have easier access to western union since they are on most bases. If for some reason a Soldier can't fax/scan/or convince a foreign customer service representative they are in fact who their ID says they are, western union has up to 30 days to return the money to the Soldiers account. That is unacceptable. If you accept payment for a service, you are obligated to perform that service. Big Companies are not exempt from the law
Final Business Response /* (4000, 8, 2015/10/14) */
Dear [redacted],
Western Union is responding to your September 23, 2015 rebuttal to the Revdex.com.
Our position in this matter has not changed, and we must reiterate.
In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services.
Our records indicate that Money Transfer Control Number XXX-XXX-6015 was paid to your intended recipient on August 31, 2015.
Western Union considers this case closed.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/06/18) */
Dear [redacted],
[redacted] is responding to your June 3, 2015 complaint to the [redacted].
In your complaint you expressed concern about having been scammed, we have attempted numerous times to contact you via email and...
phone, to obtain more specific detail about your complaint, and you have not responded.
We were able to locate a recent transaction Money Transfer Control Number XXX-XXX-0449 to [redacted] on May 12, 2015. You reported to our customer service department, that the Agent location misspelled the receiver's name. We have investigated this claim and have determined that there was no fault on the part of the [redacted] Agent, that they sent the transaction correctly, based on the information you provided to them in the To Send Money Form, the name was spelled [redacted] We have sent a copy of this form under separate cover for your records.
You contacted our customer service department and requested a name correction on May 13, 2015 and it was completed, you then changed your mind and asked for a refund. The refund was processed to you on May 14, 2015.
[redacted] considers this case as closed.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/14) */
Dear [redacted],
Western Union is responding to your July 1, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
I need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted]@westernunion.com so that I may assist you with resolving your concern.
Kind Regards,
[redacted]
Dear Ms. [redacted],I am responding to the complaint you filed with Revdex.com regarding a money transfer sent on April 16, 2016.Western Union’s records indicate two money transfers were made using our online service on April 16, 2016. Each transaction was in the amount of $180.00.The first...
transaction was entered at 9:44 am ET and cancelled at 6:54 pm ET per your request.The second transaction was entered at 6:52 pm ET and picked up by your receiver at 7:14 pm ET.Since the first transaction was canceled the same day, Western Union did not take receipt of the funds. Your bank would have placed a hold on the funds but would have released them. Western Union is only showing payment for one of the money transfer.In previous emails, Western Union has requested a bank statement showing that the were two debits from your bank account. Since we have not received any documentation,Western Union considers this matter closed. You still may send documents for review to [redacted].Sincerely,Western Union Executive Resolutions Team
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Thank you for your patience. Kind Regards, [redacted] Tell us why here...
Dear Mr. [redacted]:I am responding to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you have requested numerous times to receive your Western Union money transfer transaction history, and as of yet you are still awaiting the information. Also,...
you mentioned that you have been locked out of your Western Union online profile account. You are requesting that we provide your Western Union money transfer transaction history as soon as possible.We have investigated this matter, and our records indicate that your Western Union money transfer transaction history was sent to your email address of record on February 3, 2017. Western Union transaction histories are processed within 21 calendar days from receiving the request. In previous communications, you acknowledged receiving the requested information. If you are still experiencing problems trying to access your Western Union online profile account, please contact our Western Union Customer Care Center at [redacted] for assistance.We sincerely apologize for any delay and inconvenience you have experienced with retrieving the information that you requested.Western Union considers this case as closed. If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted].You may also email us at [redacted]Sincerely, The Executive Resolutions Department
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We received confirmation from Netspend indicating that the refund has been sent to the agent location where you originally loaded the...
card. Netspend also confirmed that you have been notified about the refund.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as...
possible. Unfortunately, we have been unable to attain a resolution yet, despite of our best efforts. Please be assured that we will respond to you, under separate cover, once the investigation is concluded. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.We are in receipt of your change of address letter, however we require that it be notarized before we can proceed with processing your request. We have sent instruction to you under separate cover for security and privacy purposes, please reply to that email and we will assist you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Dear Ms. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund.Western Union has processed your refund request. Your check will be mailed to your address and you should have the check within the next seven to ten business days.We regret any...
confusion and concern that this matter has caused. Thank you for your patience.Sincerely,Western Union Executive Resolution Team
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.The Money Order product is very specific when it comes to requesting a refund, this is to ensure that we are dealing with the actual...
purchaser. There are several costs Western Union incurs while complying with a customer's request for a refund or photocopy of a Money Order.We contacted you and obtained the necessary documentation to proceed with the refund. As a courtesy, the processing fee was waived. You were provided with the details of the refund via e-mail.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 14, 2015/04/29) */
Dear [redacted] Grylle,
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that the Money Order you are referring to in your complaint has not been cashed. In order for us to issue a refund to you, we will need the attached Money Order Affidavit to be completed, notarized and returned to us, at the following address:
Western Union Financial Services, Inc.
ATTN: [redacted]
PO Box [redacted]
Englewood, Colorado XXXXX
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service.
Kind regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/10) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on November 23, 2015. Due to an...
internal technical glitch the funds could not be applied to the transfer. The WU Pay department confirmed that the full refund was processed on December 7, 2015. Please allow 3-5 business days for the credit to reflect in your bank account.
As a courtesy we have added 150 points to your MYWU account. The points can be used to cover the fees on your next transaction.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we have taken the necessary measures to correct the issue. We are also reviewing the call recordings and proper feedback/coaching will be provided to the operators involved, if applicable.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 6, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was finally refunded directly to my bank acct.
Initial Business Response /* (1000, 4, 2015/06/23) */
Dear [redacted],
[redacted] is responding to your June 10, 2015 complaint to the [redacted]
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering...
compliance program or similar legal requirements. [redacted] works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
To address your request for compensation:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to [redacted]'s terms and conditions. Specifically, [redacted] shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, [redacted]'s terms and conditions specifically state that unless you have obtained a higher liability limit by calling [redacted]'s Customer Service Number and paying an additional fee, neither [redacted] nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
[redacted] considers this case closed.
Kind Regards,
[redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that a refund has been processed for the full amount of $5,017.50. You can pick up the funds using the...
new Money Transfer Control Number we provided you via a separate email. We have attempted to contact you on various occasions via telephone; however, we have not been able to reach you. The funds have been sent back to Massachusetts; however, on August 8, 2017 you indicated via email that you were going to be out of the state visiting your aunt in Missouri. Please confirm if you would like to receive the funds in Missouri so we can change the destination.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference #[redacted]. You may also email us [email protected]. Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Per our conversation on August 11, 2017 your refund has been processed and the Money Transfer Control Number that has been provided to you is available at any Western Union agent location in Illinois. Please be able to provide the number and a valid government issued ID at time of pay out.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,[redacted]