Dear Ms. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. Please be advised that we were able to locate the issue you state in your complaint. We currently have our Digital Team working on having the middle name option available on our online contact field. Once we receive confirmation that this error has been fixed we will contact you directly. Furthermore, our records indicate that all money transfers listed in your transaction history, have been paid to the expected receivers; hence please provide examples (e.g. MTCNs, name and address of the agent locations) of transactions whose sender's first name did not show two random letters at the time of payout so we can further investigate this matter. Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. Sincerely, Executive Resolutions Group
Dear [redacted]: We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you sent a Western Union money transfer as a payment to your receiving institution. You stated that the funds did not reach the correct...
destination and you are requesting a full refund. We have investigated this matter and our records show that due to the Western Union Agent locations error, the wrong code city was entered on your May 8, 2017 money transfer in the amount of $811.00 registered under Money Transfer Control Number (MTCN) ending in [redacted]. We made the appropriate corrections and your May 23, 2017 refund in the amount of $811.00 was processed under a new Money Transfer Control Number (MTCN) ending in [redacted]. Our records show that you have since collected these funds. We value your business and sincerely regret any inconvenience you experienced as a result. We have generated a $60.00 Western Union Good Will Concession for the inconvenience we have caused you. This good will concession also covers the service fees of the original transaction. The information regarding these funds has been sent to you separately. Sincerely, The Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: western union sent me a copy of someone eles money order not mine mine was adressed to [redacted] this one they sent is from somewhere eles and belongs to another customer
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: while they have asked for a bank statements which I will be providing them they have already attempted to blame the bank once for this issue instead of accepting that they processed the payment through multiple times and my bank per my request reversed charges that were given because of their processing system the fees that were incurred were those to stop the payment from happening again and one check fee those are what I'm requesting. It's taken over a month for them to respond with a request for the bank statement. This is in my opinion as someone who works in the retail industry horrible customer service.
Sincerely,
[redacted]
Hi, I would like to withdraw my complaint on western union having complaint # [redacted]. They have processed the refund this morning. Issue is resolved now. Thanks, [redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on May 21, 2016. Our records indicate that a refund check for the total amount, $119.00 was...
sent to your registered address on May 23, 2016. The check was successfully cashed on June 2, 2016. We have notified the corresponding group to understand the reason why you were unable to collect your refund at the kiosk. Thank you for providing your feedback.As a courtesy, we sent you a compensation check for $31.00. Please allow 7-10 days for the mailing time.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 8, 2015 complaint to the Revdex.com.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through...
our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent to you under separate cover a Third Party Release form we will need this to be completed, notarized and returned to us before we will be able to communicate with you regarding the transaction you are inquiring about.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not understanding this..I did not get any response from Western Union..I want my money back.
Final Business Response /* (4000, 13, 2015/10/26) */
Dear [redacted],
Western Union is responding to your October 8, 2015 rebuttal to the Revdex.com.
Our records indicate you are not the sender of this transaction. Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender.
Kind Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
western Union advised me via mail and verbally that I will have a response within 90-120 days. We are way over the 120 days as I submitted all documents in November of 2016. Western union seems to lie to the customer and reply only when a compliant has been sumbitted and even then there is no straight forward response. What is Western Union doing to help me obtain my money that was stolen ? The evidence is sufficient where I should have already received my stolen MO. Phone calls to Wells Fargo is not enough . clearly this business shouldn't be used because it seems To not care.. The money for my rent was stolen and you as a business have failed the customer. Shouldn't you push a little harder and do more for a customer ? My next step is an attorney .
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation into your concerns and will address them accordingly. Our records indicate that your request has been received by our money order team and it was finalized on...
June 30, 2016 when a refund check was issued and sent to you via mail. Please be advised that standard mailing time applies and you should receive the check within 7-10 days from the send date. Please accept our apologies for any delays and inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us again. Kind regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] contacted me and was very nice, he even sent the money back to me through Western Union, all I had to do was go pick it up. I wish there were more people like [redacted] In the world today, the world would be a better place to live and work. He is an outstanding advocate for what customer service is all about. I would love to have had him on my team when I was a Manger.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/20) */
Dear [redacted],
Western Union is responding to your October 23, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that the Money Order refund claims for XX-XXXXXXXXX and XX-XXXXXXXXX were processed once we received the required documentation from you, on October 30, 2015. Both checks were paid on November 9, 2015.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Dear [redacted]This is in response to the complaint that you filed through the Revdex.com.Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite our best efforts.A resolution will be...
provided as soon as it is available.We regret any inconvenience that this matter could have caused.If you have any questions, please let me know.Sincerely,[redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your case. Western Union issued the refund check on June 28, 2016. Please allow 7-10 days for the mailing time.Quality service...
to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Complaint: [redacted]
They said I never sent them the information they requested, I did and I have the sent email still. They said some other crap refunding the money but not feeling and I specifically asked if taking my cash now would affect my fee refund and I was told no. The public representative wouldn't let me speak to western union reply or he didn't want to speak directly with me. So he never told me anything. The public's reply said he said I have to wait two weeks for the refund of fee.
I am rejecting this response because:
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. We have verified our records and we show that the refund check was sent on June 30, 2016. The check was sent to the address you have provided on your request:
[redacted] If the check has not arrived, Western Union can place a stop-payment on the original refund and issue a new check. Please be advised that, once a stop-payment is placed on a check, it can no longer be cashed. Please contact Western Union and advise of the option you would like to proceed with. Kind Regards, [redacted]
Dear Mrs. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have confirmed with the Money Order department that no request has been received from you. In order to urgently expedite a response please fill out the forms we have...
sent you via separate email, please send it to us along with the documentation requested. Upon receipt of the form we will forward it to the Money Order Department to ensure its receipt.Sincerely,The Western Union Executive Resolutions Team
Dear Ms. [redacted]:I am responding to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you placed a Western Union money transfer request using our mobile application option. Unfortunately, you had to cancel the money transfer transaction, and you...
attempted to cancel using the mobile application. You later learned that mobile application will not allow cancellations, and it must be cancelled over the telephone. You also stated that the mobile application cancellation requirements were never provided to you. Western Union has investigated this matter. Our records indicate the following:On December 23, 2016 at 12:00 PM Eastern Standard Time, you initiated a transfer for $400.00 using your Western Union mobile app account. These funds were being sent to [redacted] to collect in [redacted]. On December 29, 2016 at 11:06 AM Eastern Standard Time, you contacted our Western Union Customer Care Center to find out about the refund of your cancelled money transfer transaction request. You stated that you attempted to place the cancellation through the mobile application; however, you have not received your refund. You were informed that a cancellation for mobile application transactions can only be requested by contacting our Western Union Customer Care Telephone Center. We then submitted your cancellation request.On December 31, 2016 at 11:39 PM Eastern Standard Time, we processed your refund of $400.00. These funds were refunded back to your bank and/or credit card account.On all Western Union transactions; including website and mobile application transactions, customers are referred to our Terms and Conditions for additional information regarding their transactions.” Our disclosures state that funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For additional information, please see our “Terms and Conditions” at www.westernunion.com.Western Union considers this case as closed. If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted].You may also email us at [redacted]Sincerely,The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 8, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have received your refund request. We can see that this item was indeed cashed, however since the Money Order is 10 years old, we are unable to provide a photocopy of the cashed item. We are only required to keep such records for 7 years from date of issue.
Our records do not indicate that we have received the mentioned $30.00 from you. If you could provide us with proof of the cashed item, we would be happy to reimburse the fee.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 9, 2015/09/18) */
Dear [redacted],
Western Union is responding to your September 9, 2015 complaint to the Revdex.com.
Per our email correspondence on September 16, 2015 we will require that you complete the Money Order Affidavit, and...
return it to us along with the $30.00 research fee before we will be able to assist you further.
To address your request for further compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/10/28) */
Thank you Sean;
Unfortunately, I do not find their response acceptable.
I since have sent them the document and have not heard back from them nor have I received a check.
Please reopen the case.
Thank you.
Best Regards,
[redacted]
Final Business Response /* (1000, 23, 2015/11/24) */
Dear [redacted],
Our position has not changed in this matter, the Money Order was paid upon first presentment to the bank on January 20, 2015. No refund is due. We have sent you the details surrounding this transaction under separate cover for privacy and security purposes, with the bank sequence number for your records.
Western Union considers this case closed.
Kind Regards,
[redacted]
Final Consumer Response /* (2000, 28, 2015/11/25) */
Thank you [redacted]
We were actually able to resolve the situation.
Thank you for all your help.
Best Regards,
[redacted]
Dear Ms. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. Please be advised that we were able to locate the issue you state in your complaint. We currently have our Digital Team working on having the middle name option available on our online contact field. Once we receive confirmation that this error has been fixed we will contact you directly. Furthermore, our records indicate that all money transfers listed in your transaction history, have been paid to the expected receivers; hence please provide examples (e.g. MTCNs, name and address of the agent locations) of transactions whose sender's first name did not show two random letters at the time of payout so we can further investigate this matter. Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. Sincerely, Executive Resolutions Group
Dear [redacted]: We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you sent a Western Union money transfer as a payment to your receiving institution. You stated that the funds did not reach the correct...
destination and you are requesting a full refund. We have investigated this matter and our records show that due to the Western Union Agent locations error, the wrong code city was entered on your May 8, 2017 money transfer in the amount of $811.00 registered under Money Transfer Control Number (MTCN) ending in [redacted]. We made the appropriate corrections and your May 23, 2017 refund in the amount of $811.00 was processed under a new Money Transfer Control Number (MTCN) ending in [redacted]. Our records show that you have since collected these funds. We value your business and sincerely regret any inconvenience you experienced as a result. We have generated a $60.00 Western Union Good Will Concession for the inconvenience we have caused you. This good will concession also covers the service fees of the original transaction. The information regarding these funds has been sent to you separately. Sincerely, The Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: western union sent me a copy of someone eles money order not mine mine was adressed to [redacted] this one they sent is from somewhere eles and belongs to another customer
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: while they have asked for a bank statements which I will be providing them they have already attempted to blame the bank once for this issue instead of accepting that they processed the payment through multiple times and my bank per my request reversed charges that were given because of their processing system the fees that were incurred were those to stop the payment from happening again and one check fee those are what I'm requesting. It's taken over a month for them to respond with a request for the bank statement. This is in my opinion as someone who works in the retail industry horrible customer service.
Sincerely,
[redacted]
Hi, I would like to withdraw my complaint on western union having complaint # [redacted]. They have processed the refund this morning. Issue is resolved now. Thanks, [redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on May 21, 2016. Our records indicate that a refund check for the total amount, $119.00 was...
sent to your registered address on May 23, 2016. The check was successfully cashed on June 2, 2016. We have notified the corresponding group to understand the reason why you were unable to collect your refund at the kiosk. Thank you for providing your feedback.As a courtesy, we sent you a compensation check for $31.00. Please allow 7-10 days for the mailing time.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 8, 2015 complaint to the Revdex.com.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through...
our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent to you under separate cover a Third Party Release form we will need this to be completed, notarized and returned to us before we will be able to communicate with you regarding the transaction you are inquiring about.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not understanding this..I did not get any response from Western Union..I want my money back.
Final Business Response /* (4000, 13, 2015/10/26) */
Dear [redacted],
Western Union is responding to your October 8, 2015 rebuttal to the Revdex.com.
Our records indicate you are not the sender of this transaction. Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender.
Kind Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
western Union advised me via mail and verbally that I will have a response within 90-120 days. We are way over the 120 days as I submitted all documents in November of 2016. Western union seems to lie to the customer and reply only when a compliant has been sumbitted and even then there is no straight forward response. What is Western Union doing to help me obtain my money that was stolen ? The evidence is sufficient where I should have already received my stolen MO. Phone calls to Wells Fargo is not enough . clearly this business shouldn't be used because it seems To not care.. The money for my rent was stolen and you as a business have failed the customer. Shouldn't you push a little harder and do more for a customer ? My next step is an attorney .
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation into your concerns and will address them accordingly. Our records indicate that your request has been received by our money order team and it was finalized on...
June 30, 2016 when a refund check was issued and sent to you via mail. Please be advised that standard mailing time applies and you should receive the check within 7-10 days from the send date. Please accept our apologies for any delays and inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us again. Kind regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] contacted me and was very nice, he even sent the money back to me through Western Union, all I had to do was go pick it up. I wish there were more people like [redacted] In the world today, the world would be a better place to live and work. He is an outstanding advocate for what customer service is all about. I would love to have had him on my team when I was a Manger.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/20) */
Dear [redacted],
Western Union is responding to your October 23, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that the Money Order refund claims for XX-XXXXXXXXX and XX-XXXXXXXXX were processed once we received the required documentation from you, on October 30, 2015. Both checks were paid on November 9, 2015.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Dear [redacted]This is in response to the complaint that you filed through the Revdex.com.Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite our best efforts.A resolution will be...
provided as soon as it is available.We regret any inconvenience that this matter could have caused.If you have any questions, please let me know.Sincerely,[redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your case. Western Union issued the refund check on June 28, 2016. Please allow 7-10 days for the mailing time.Quality service...
to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Complaint: [redacted]
They said I never sent them the information they requested, I did and I have the sent email still. They said some other crap refunding the money but not feeling and I specifically asked if taking my cash now would affect my fee refund and I was told no. The public representative wouldn't let me speak to western union reply or he didn't want to speak directly with me. So he never told me anything. The public's reply said he said I have to wait two weeks for the refund of fee.
I am rejecting this response because:
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. We have verified our records and we show that the refund check was sent on June 30, 2016. The check was sent to the address you have provided on your request:
[redacted] If the check has not arrived, Western Union can place a stop-payment on the original refund and issue a new check. Please be advised that, once a stop-payment is placed on a check, it can no longer be cashed. Please contact Western Union and advise of the option you would like to proceed with. Kind Regards, [redacted]
Dear Mrs. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have confirmed with the Money Order department that no request has been received from you. In order to urgently expedite a response please fill out the forms we have...
sent you via separate email, please send it to us along with the documentation requested. Upon receipt of the form we will forward it to the Money Order Department to ensure its receipt.Sincerely,The Western Union Executive Resolutions Team
Dear Ms. [redacted]:I am responding to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you expressed concern that you placed a Western Union money transfer request using our mobile application option. Unfortunately, you had to cancel the money transfer transaction, and you...
attempted to cancel using the mobile application. You later learned that mobile application will not allow cancellations, and it must be cancelled over the telephone. You also stated that the mobile application cancellation requirements were never provided to you. Western Union has investigated this matter. Our records indicate the following:On December 23, 2016 at 12:00 PM Eastern Standard Time, you initiated a transfer for $400.00 using your Western Union mobile app account. These funds were being sent to [redacted] to collect in [redacted]. On December 29, 2016 at 11:06 AM Eastern Standard Time, you contacted our Western Union Customer Care Center to find out about the refund of your cancelled money transfer transaction request. You stated that you attempted to place the cancellation through the mobile application; however, you have not received your refund. You were informed that a cancellation for mobile application transactions can only be requested by contacting our Western Union Customer Care Telephone Center. We then submitted your cancellation request.On December 31, 2016 at 11:39 PM Eastern Standard Time, we processed your refund of $400.00. These funds were refunded back to your bank and/or credit card account.On all Western Union transactions; including website and mobile application transactions, customers are referred to our Terms and Conditions for additional information regarding their transactions.” Our disclosures state that funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For additional information, please see our “Terms and Conditions” at www.westernunion.com.Western Union considers this case as closed. If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted].You may also email us at [redacted]Sincerely,The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 8, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have received your refund request. We can see that this item was indeed cashed, however since the Money Order is 10 years old, we are unable to provide a photocopy of the cashed item. We are only required to keep such records for 7 years from date of issue.
Our records do not indicate that we have received the mentioned $30.00 from you. If you could provide us with proof of the cashed item, we would be happy to reimburse the fee.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 9, 2015/09/18) */
Dear [redacted],
Western Union is responding to your September 9, 2015 complaint to the Revdex.com.
Per our email correspondence on September 16, 2015 we will require that you complete the Money Order Affidavit, and...
return it to us along with the $30.00 research fee before we will be able to assist you further.
To address your request for further compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/10/28) */
Thank you Sean;
Unfortunately, I do not find their response acceptable.
I since have sent them the document and have not heard back from them nor have I received a check.
Please reopen the case.
Thank you.
Best Regards,
[redacted]
Final Business Response /* (1000, 23, 2015/11/24) */
Dear [redacted],
Our position has not changed in this matter, the Money Order was paid upon first presentment to the bank on January 20, 2015. No refund is due. We have sent you the details surrounding this transaction under separate cover for privacy and security purposes, with the bank sequence number for your records.
Western Union considers this case closed.
Kind Regards,
[redacted]
Final Consumer Response /* (2000, 28, 2015/11/25) */
Thank you [redacted]
We were actually able to resolve the situation.
Thank you for all your help.
Best Regards,
[redacted]