Sign in

The Western Union Company

Sharing is caring! Have something to share about The Western Union Company? Use RevDex to write a review
Reviews Money Orders The Western Union Company

The Western Union Company Reviews (1762)

Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your transaction was declined by the receiving bank, this could be due to an information mismatchIf your bank account does not reflect a credit back to you, please send me a copy of your bank statement dated December 9, to the present.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards, [redacted] Tell us why here

Initial Business Response / [redacted] (1000, 4, 2015/04/23) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our mail room is unable to locate a record of receiving a letter from youPlease provide us with the tracking number so that we may further research and locate the records you mailed We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the proof it was receivec Final Consumer Response / [redacted] (4200, 11, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already forwarded the information to the Revdex.com on may 11,to [redacted] Final Business Response / [redacted] (4000, 13, 2015/05/28) */ Dear [redacted] , Our records show we received the required documentation, to process a refund to you on April 13, Your refund was processed and a check was mailed to you, it was cashed by you on April 27th, A copy of your cashed check has been provided to you for your records, under separate cover for security purposes Please note the day processing timeframe associated with Money Order refund requests, printed on the back of the Money Order stub, for future reference Kind Regards, [redacted] ***

Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that your refund check was received and paid on January 5, Your signature appears on the back of the refund check, meaning that the refund was successfully completedWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***

Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation and will address you concerns accordinglyOur records indicate that the documentation you submitted to Western Union was successfully received by the Correspondence Desk team; however, the first page of the Customer Access Request Form (CARF) was not fully completedThus, your request was delayed due to incomplete informationWe received confirmation from the Correspondence Desk, stating that your request has now been processed and your transaction history was sent to you via mail on June 1, At this time, Western Union will not be able to accommodate your compensation request as we have fulfilled our obligation based on the information, which you have provided to usPlease accept our apologies for any inconvenience this matter may have caused youIf you have any additional questions or require further assistance, please do not hesitate to contact us once moreKind Regards, [redacted]

Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you were refunded on September 1, Please be informed that once you submitted the transaction, it's automatically sent to the receiving bank where it will be validated for posting to the customer's accountAt this point it depends on the bank policy how long it takes for funds to be processed back to your account usually within to business days.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards,Executive Resolution Team

Dear Ms***,Western Union received your complaint from both the Revdex.com and the Consumer Financial Protection BureauWe will be responding and providing resolution to your issue through the Consumer Financial Protection Bureau portal, you can follow up on this case by calling Western Union and providing the case ID [redacted] .Sincerely, Executive ResolutionsEast Belford AvenueEnglewood, CO 80112Western Union Financial Services

Dear [redacted] This is in response to the complaint that you filed through the Revdex.comIn the complaint, you indicate that you completed a transaction that was not made available to the receiverOur records indicate that on December 20, you attempted to send a transaction from Canada to NigeriaThe transaction was cancelled by the retail location and the funds were not given back to youAfter the proper investigation was performed, we confirmed that the retail location had the funds; therefore, we processed a refundPer our conversation over the telephone, you have already collected the refund with the money transfer control number provided to youPlease be advised that Western Union will not compensate the 5,CAD that you are requestingWestern Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # [redacted] You may also email us at [email protected], Executive Resolutions Department Western Union

Initial Business Response / [redacted] (1000, 4, 2015/12/02) */ Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transaction that you sent on September 30, Our records indicate that on October 29, the sending location contacted Western Union to request a refund due to the account number the payment was sent to is incorrectThe corresponding department initiated the process to request approval from the subscriber, Bank of America, to proceed with the refund We provided the details of the refund via a separate e-mailOur records show that you collected your full refund on November 27, We have also sent you an official letter from Western Union acknowledging the errorYou are welcome to present the letter to your mortgage company to clear your credit We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group

Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that a refund was issued to you on August 16, Bank processing times are usually five to seven business days and unfortunately, this is a process that we have no control overIf you have not received these funds back to your account, please feel free to contact me directly at the phone number listed below, so that I may further assist you.We have attempted to contact you using the phone number you have provided in your complaint, but we are getting the message that service is unavailable at this time.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Best Regards, [redacted]

Dear [redacted] This is in response to the complaint filed through the Revdex.comOur records indicate that on February 29, at 11:AM Eastern Standard Time you initiated a transaction in the amount of $plus $of the service fee to be paid out in [redacted] On February 29, at 11:AM Eastern Standard Time a person with an identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedIn addition, our investigation confirmed that our agent does not use To Send Money Forms to capture the transaction details from sendersOur agent collects the information verbally to shorten the waiting time for other customers due to the high volume of transactions they processUnfortunately, there is no record or written document showing that the front-line associate was made aware of the fraud before the transaction was completedWhen a consumer reports to Western Union that they have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigationAccording to our records, you contacted Western Union on February 29, 2017, at 12:PM Easter Standard Time to report fraud and one our representatives filed a fraud report, under case number: [redacted] Western Union has taken steps to identify the named receiver to block them from receiving or sending Western Union money transfers in the futureContacting your local authorities will be the next step to take, if you would like to pursue further investigation into your concernsAs a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as wellPlease provide the Fraud File # xxxx to your local law enforcement when reporting this incidentUpon receipt of a Subpoena request, Western Union will be able to provide the payment details available in our systemTheir request should be sent to the following address: Western Union Financial Services, IncAttn: Custodian of Records [redacted] Having considered the matters raised in your complaint and the evidence available, Western Union does not believe that there has been lapse in customer service or misconduct on our partTherefore, Western Union cannot honor your desired resolutionIf you have further questions, do not hesitate to contact usSincerely, Executive Resolutions Department Western Union

Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or externalIn order to comply with those regulations, transfers may be placed on hold, returned back or limited to the customerAs a financial institution, we have the responsibility to preserve a safe and secure money transfer service.We have sent you a separate e-mail with the document that you will need to fill out and forward to the corresponding Compliance department ( [redacted] @westernunion.com) in order to have this decision reviewed.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Dear [redacted] , [redacted] is writing in response to the correspondence we received from you dated May 14, 2015, through the [redacted] In your communication, you reported to us that your receiver of a money transfer sent via [redacted] with Money Transfer Control Number (MTCN): XXX-XXX-was unable to retrieve his funds Our records indicate that your transaction was unavailable due to a known technical error, which has since been identified and resolvedPer your email correspondence on May 30, you have confirmed that you have successfully received your refund We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our servicesPlease feel free to contact me directly, if you have any further concerns Kind Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: while they have asked for a bank statements which I will be providing them they have already attempted to blame the bank once for this issue instead of accepting that they processed the payment through multiple times and my bank per my request reversed charges that were given because of their processing system the fees that were incurred were those to stop the payment from happening again and one check fee those are what I'm requestingIt's taken over a month for them to respond with a request for the bank statementThis is in my opinion as someone who works in the retail industry horrible customer service Sincerely, [redacted]

Dear [redacted] This is in response to the Revdex.com RebuttalWe sincerely apologize for the problems you have experiencedPlease be advised that as stated in the Terms and Conditions of each Money order, there is a non-refundable $processing fee for each refund requestWestern Union may deduct the fee from your refund if it is not enclosed with your requestThis information is properly disclosed in the Money order refund request form, that you signedAs a onetime exception, Western Union will reimburse the $feeA refund check has been mailed to the address on file, please allow 7-days for the mailing timeSincerely, Executive Resolutions Department Western Union

Dear [redacted] ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We received confirmation from Netspend indicating that the refund has been sent to the agent location where you originally loaded the cardNetspend also confirmed that you have been notified about the refund.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group

Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Please be advised that the Money Order #17-was paid on January 5, According to the refund request conditions it clearly states that a photocopy will not be provided until the $non-refundable processing fee is received.Kind Regards, [redacted] ***

Dear Mr***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on November 30, Due to compliance regulations the transfer had to be refunded backWe have notified the corresponding parties to review the handling of the case with the agent location and provide feedback/coaching, if applicable.Our records indicate that a refund check was sent to your physical address and it was delivered on December 4, The refund check was successfully cashed on December 10, 2015.As a courtesy, we have sent you a separate e-mail with two promotion codes to use when sending a future money transfer transaction These codes will cover your fees on your next two Western Union money transfers.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe appreciate the feedback providedWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group

Complaint: [redacted] I am rejecting this response because: My bank did complete a charge-back, which is listed in the documents provided previouslyI also provided the documentation showing the conversation from a Western Union Rep stating that the charge was not taken from my bank accountWhich is also untrueI have provided all the documentation that I haveWestern Union is stating that the funds were never paid, when my bank statement clearly shows that it wasThen I am being told to continuously request a charge-back from my bank when they have already done thisIt's alright, I have already been in contact with the [redacted] about this issueI am also aware that this company has been proven to be apart of money laundering and to practice deceptive and misleading conduct Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Please be aware that I made an oversee remittance through western union to the tune of CAD and this amount was supposed help me secure a peace of property oversea but instead Western Union claim that they did not know what happened to the money at the timeAt the time asked them for immediate refund so that I can use to run my local business but they choose to give me a run around and after I filed a complain they now decided to refund the money without considering all my losses and providing reasonable explanation for what happenedI have individual at the [redacted] locations where the transaction was made that will corroborate my account of what happenedI went to that locations at least ten times and they called Western union several times to no availThis type of practice must not be allowed to standI claim a lost of about CAD and a written apology floor what transpiredMy transactions was of a business nature and the fact that they can frustrate my business and get away with must not be allowed to stand and Ii urge you to use all necessary means to resolve the matter amicablyI appreciate your effort in escalating the matter and giving the attention it deserves Sincerely, [redacted]

Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.Our records indicate that you were refunded on September 6, 2016.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind RegardsExecutive Resolution Team

Check fields!

Write a review of The Western Union Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Western Union Company Rating

Overall satisfaction rating

Add contact information for The Western Union Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated