Complaint: [redacted]
I am rejecting this response because:
This has already been addressed by management. A supervisor. This did not accomplish anything nor did they respond to the audit paper work of funded transactions they returned or cancelled with out my consent. They purposefully ignored my requests to no avail. They also did not follow up with me on these matters with me about any paper work they sent me to fill out. I need more immediate response and follow up with this business as to where my sent funds went and or a refund of my funds back into an account that I choose to put them.thaks, [redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:My problem is that it should not of been paid out, without proper identification. The id must not of been truely gone over in the actual location given the fact that I misspelled her name. Can I have a copy of the id used in this case. That should of drawn a red flag. Secondly ive been told twice western Union investigstors was going to call me but never got any calls. They say they thouroughly investigated but how do u do so without contacting the sender.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services....
We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted]@westernunion.com so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Your request has been processed. Please allow 7-10 days for the checks to be delivered to your home address.Quality service to our...
consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please know that we have conducted the proper research on your Western Union account. The transactions that you have attempted to...
complete have been unsuccessful due to failure to meet the validation requirements that the transactions must go through. This is in order to meet our compliance program or similar legal requirements; it does not mean that Western Union is blocking your cards. A previous successful transaction does not guarantee that a future money transfer will be validated since each transfer is verified separately. If the transactions are not going through online, you can always visit one of our agent location to complete your money transfer. We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions DepartmentWestern Union
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Per our email correspondence, I will need a copy of your bank statement dated January 28, 2016 to present. Please send by secure electronic means.Western Union considers this case closed, but will reopen once we receive the requested documentation from you.Kind Regards,[redacted]
Dear [redacted], Western Union is writing in response to the case received from you through the Revdex.com. You state in your complaint that you have recently experienced issues with a Western Union money transfer that was placed on hold. You indicated that a representative...
released your transaction after an interview; however, your transaction was paid to someone other than the intended receiver. Western Union has investigated this matter. Our records indicate that on July 11, 2016 you initiated a transaction for $1000.00 to [redacted] in Nigeria. Your transaction was required to undergo a verification process in compliance with our Anti-Money Laundering compliance program or similar legal requirements. On July 11, 2016, your transaction was released and made available for pickup. On July 12, 2016, a person with identification bearing the name of [redacted] went to an agent location in Nigeria, and provided the MTCN, the sender’s name, place of origin, and the amount expected. Our investigation shows that the money transfer was paid correctly. Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed. Contacting your local authorities will be the next step to take, if you would like to pursue further investigation into your concerns. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a Subpoena. Additional details on how to submit the aforementioned Subpoena were provided to you under separate cover on August 18, 2016. At this time, Western Union considers this matter resolved and closed; however, should you have any additional questions or require further assistance, please do not hesitate to contact us. Sincerely, The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you were refunded for this transaction on 8/31/2016.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted].All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because:Western Union in [redacted] did not return the fee ($37 dollars) they charged for the service they were unableto perform. Read again my complaint and understand that WU did not give me the money and they causedme damages and I spent hours in USA trying to collect my money and they returned the money to the sender.My brother (the sender) in [redacted] is also angry because they did not returned the $37.Please send instructions to your agent in [redacted] to return the $37.
Sincerely,
[redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com on 09/20/2017. In your complaint you state that you had accidently thrown away your money order. You indicate that you had filled out our money order research request form, and had difficulties...
getting a prompt resolution from our representatives. Western Union has investigated this matter; our records indicate that on 09/26/2017, you received confirmation via email that your documents were received and processed on 09/25/2017. Furthermore, Western Union also advised that a refund check was to be mailed to you as of 09/26/2017. We apologize for any inconvenience this matter may have caused. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference #: [redacted]. You may also email us at [redacted].Sincerely,The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.In order to assist you, we will need a copy of your bank statement dated January 25, 2016 to the present showing the charges. Please send this information by secure electronic means to [redacted] so that we may review.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:The business has not addressed the issue. My complaint is in regards to the refund process. I will not wait 30 days for a refund that I may not receive (according to your site). I also have a problem with paying for a refund. What is the $15 used to fund? Why is the process archaic? Please read my original complaint in its entirety.
Sincerely,
[redacted]
Dear Mr. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have attempted to contact you on several occasions to verify certain details regarding the transaction in order to help you change the Expected Payout Location;...
however, we have not received any response from you.Please provide us with the following details in order to better assist you:- Money Transfer Control Number (MTCN)- Receiver's NameUpon receipt of your response we will reopen your case. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us [redacted]Sincerely,The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this Money Order was cashed and we have provided you with a copy. There was no alteration to the document and a refund is not possible since the document shows no sign of alteration.Best Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with the corresponding departments; however, despite of our best efforts, we have not been able to reach a...
resolution yet. Your case has been escalated to a management level to expedite the resolution as soon as possible. We will continue to follow up until a final resolution can be provided to you.Sincerely,The Western Union Executive Resolutions Team.
Dear [redacted] This is in response to the Revdex.com Complaint. Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaints filed with both agencies are regarding the same issue. We...
will be responding to your issue through the Consumer Financial Protection Bureau portal. Western Union Executive Resolutions Department
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers...
and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.In addition, Western Union made the decision to disallow any of your future transactions through its services; nevertheless, you can request a re-evaluation of this decision by completing the attached form and submitting it to the email:[redacted], along with all the supporting documentation described within the form. Please be aware that the Global Reinstatement Request process takes around 5-7 business days from the moment that the GCR team validates that the form and supporting documents required are complete; any missing information may delay the resolution process.Western Union consideres this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/05/20) */
Dear Courtney [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Based on the information you have provided, we have been unsuccessful in locating a transaction issued to you in the amount of $1700.00. We will need you to provide a Money Transfer Control Number for us to assist you further.
We were unable to locate a fraud case for you, could you please provide us with the case number that the fraud agent would have provided, so we may locate the case and investigate further?
We have listened to the phone calls you placed into our Customer Service department, and have determined that the Customer Service Representatives you spoke with, were not able to locate any record of the transaction you are referring to in your complaint.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on November 30, 2015. Due to compliance regulations the transfer had to be refunded back. We...
have notified the corresponding parties to review the handling of the case with the agent location and provide feedback/coaching, if applicable.Our records indicate that a refund check was sent to your physical address and it was delivered on December 4, 2015. The refund check was successfully cashed on December 10, 2015.As a courtesy, we have sent you a separate e-mail with two promotion codes to use when sending a future money transfer transaction. These codes will cover your fees on your next two Western Union money transfers.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We appreciate the feedback provided. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because:
This has already been addressed by management. A supervisor. This did not accomplish anything nor did they respond to the audit paper work of funded transactions they returned or cancelled with out my consent. They purposefully ignored my requests to no avail. They also did not follow up with me on these matters with me about any paper work they sent me to fill out. I need more immediate response and follow up with this business as to where my sent funds went and or a refund of my funds back into an account that I choose to put them.thaks, [redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:My problem is that it should not of been paid out, without proper identification. The id must not of been truely gone over in the actual location given the fact that I misspelled her name. Can I have a copy of the id used in this case. That should of drawn a red flag. Secondly ive been told twice western Union investigstors was going to call me but never got any calls. They say they thouroughly investigated but how do u do so without contacting the sender.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services....
We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted]@westernunion.com so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Your request has been processed. Please allow 7-10 days for the checks to be delivered to your home address.Quality service to our...
consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Please know that we have conducted the proper research on your Western Union account. The transactions that you have attempted to...
complete have been unsuccessful due to failure to meet the validation requirements that the transactions must go through. This is in order to meet our compliance program or similar legal requirements; it does not mean that Western Union is blocking your cards. A previous successful transaction does not guarantee that a future money transfer will be validated since each transfer is verified separately. If the transactions are not going through online, you can always visit one of our agent location to complete your money transfer. We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions DepartmentWestern Union
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Per our email correspondence, I will need a copy of your bank statement dated January 28, 2016 to present. Please send by secure electronic means.Western Union considers this case closed, but will reopen once we receive the requested documentation from you.Kind Regards,[redacted]
Dear [redacted], Western Union is writing in response to the case received from you through the Revdex.com. You state in your complaint that you have recently experienced issues with a Western Union money transfer that was placed on hold. You indicated that a representative...
released your transaction after an interview; however, your transaction was paid to someone other than the intended receiver. Western Union has investigated this matter. Our records indicate that on July 11, 2016 you initiated a transaction for $1000.00 to [redacted] in Nigeria. Your transaction was required to undergo a verification process in compliance with our Anti-Money Laundering compliance program or similar legal requirements. On July 11, 2016, your transaction was released and made available for pickup. On July 12, 2016, a person with identification bearing the name of [redacted] went to an agent location in Nigeria, and provided the MTCN, the sender’s name, place of origin, and the amount expected. Our investigation shows that the money transfer was paid correctly. Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed. Contacting your local authorities will be the next step to take, if you would like to pursue further investigation into your concerns. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a Subpoena. Additional details on how to submit the aforementioned Subpoena were provided to you under separate cover on August 18, 2016. At this time, Western Union considers this matter resolved and closed; however, should you have any additional questions or require further assistance, please do not hesitate to contact us. Sincerely, The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you were refunded for this transaction on 8/31/2016.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted].All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because:Western Union in [redacted] did not return the fee ($37 dollars) they charged for the service they were unableto perform. Read again my complaint and understand that WU did not give me the money and they causedme damages and I spent hours in USA trying to collect my money and they returned the money to the sender.My brother (the sender) in [redacted] is also angry because they did not returned the $37.Please send instructions to your agent in [redacted] to return the $37.
Sincerely,
[redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com on 09/20/2017. In your complaint you state that you had accidently thrown away your money order. You indicate that you had filled out our money order research request form, and had difficulties...
getting a prompt resolution from our representatives. Western Union has investigated this matter; our records indicate that on 09/26/2017, you received confirmation via email that your documents were received and processed on 09/25/2017. Furthermore, Western Union also advised that a refund check was to be mailed to you as of 09/26/2017. We apologize for any inconvenience this matter may have caused. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference #: [redacted]. You may also email us at [redacted].Sincerely,The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.In order to assist you, we will need a copy of your bank statement dated January 25, 2016 to the present showing the charges. Please send this information by secure electronic means to [redacted] so that we may review.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:The business has not addressed the issue. My complaint is in regards to the refund process. I will not wait 30 days for a refund that I may not receive (according to your site). I also have a problem with paying for a refund. What is the $15 used to fund? Why is the process archaic? Please read my original complaint in its entirety.
Sincerely,
[redacted]
Dear Mr. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have attempted to contact you on several occasions to verify certain details regarding the transaction in order to help you change the Expected Payout Location;...
however, we have not received any response from you.Please provide us with the following details in order to better assist you:- Money Transfer Control Number (MTCN)- Receiver's NameUpon receipt of your response we will reopen your case. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us [redacted]Sincerely,The Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this Money Order was cashed and we have provided you with a copy. There was no alteration to the document and a refund is not possible since the document shows no sign of alteration.Best Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with the corresponding departments; however, despite of our best efforts, we have not been able to reach a...
resolution yet. Your case has been escalated to a management level to expedite the resolution as soon as possible. We will continue to follow up until a final resolution can be provided to you.Sincerely,The Western Union Executive Resolutions Team.
Dear [redacted] This is in response to the Revdex.com Complaint. Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaints filed with both agencies are regarding the same issue. We...
will be responding to your issue through the Consumer Financial Protection Bureau portal. Western Union Executive Resolutions Department
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers...
and Western Union from unlawful activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions atwww.wu.comfor more information.In addition, Western Union made the decision to disallow any of your future transactions through its services; nevertheless, you can request a re-evaluation of this decision by completing the attached form and submitting it to the email:[redacted], along with all the supporting documentation described within the form. Please be aware that the Global Reinstatement Request process takes around 5-7 business days from the moment that the GCR team validates that the form and supporting documents required are complete; any missing information may delay the resolution process.Western Union consideres this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/05/20) */
Dear Courtney [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Based on the information you have provided, we have been unsuccessful in locating a transaction issued to you in the amount of $1700.00. We will need you to provide a Money Transfer Control Number for us to assist you further.
We were unable to locate a fraud case for you, could you please provide us with the case number that the fraud agent would have provided, so we may locate the case and investigate further?
We have listened to the phone calls you placed into our Customer Service department, and have determined that the Customer Service Representatives you spoke with, were not able to locate any record of the transaction you are referring to in your complaint.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on November 30, 2015. Due to compliance regulations the transfer had to be refunded back. We...
have notified the corresponding parties to review the handling of the case with the agent location and provide feedback/coaching, if applicable.Our records indicate that a refund check was sent to your physical address and it was delivered on December 4, 2015. The refund check was successfully cashed on December 10, 2015.As a courtesy, we have sent you a separate e-mail with two promotion codes to use when sending a future money transfer transaction. These codes will cover your fees on your next two Western Union money transfers.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We appreciate the feedback provided. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group