Dear Ms. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. We have investigated this matter. On 11/27/2017, Western Union received a chargeback for the transaction under MTCN [redacted] coming from your bank. Our...
collections department reached out to you at the phone number on file without success to understand the reason behind the chargeback/dispute. They were not able to get in contact with you. In order to claim the funds back, you must contact your bank to continue with the dispute and have them place a second chargeback. If your bank is not able to proceed with the claim, please contact our collections department at [email protected] to find a resolution. In addition, since this case was reported as fraud, please provide the Risk Collections team a copy of a police report regarding this matter.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:[redacted]. You may also email us at [email protected]. Sincerely,Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction. Unfortunately, because Western Union's contract is with the sender of the transaction, we...
are unable to provide specific information regarding the transaction mentioned in your complaint. However, we sent an e-mail to the sender explaining what happened to the transfer. For your better understanding, please contact the sender. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed your concern. Western Union does not offer any type of...
purchase protection or escrow service and is not responsible for the non-receipt or quality of goods or services that are paid for using the Western Union Money Transfer service. Our obligation and commitment to our consumers is fulfilled when a Western Union agent pays a transaction to the designated recipient.
We are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is XXXXXXX, please provide this to your local law enforcement agency.
Western Union regrets that you were the victim of a scam. Western Union is concerned about consumers and consumer fraud, and has many procedures in place to help combat fraud and increase consumer awareness of scams. Western Union recommends that you block all credit cards that were associated to your profile; close your WU account, change your email address and passwords.
Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com.
If you have any questions, please call our consumer fraud department at X-XXX-XXX-XXXX and ask to speak to a fraud representative.
Sincerely,
Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because: I am rejecting this response due to inconstancy in the information giving by this company. And after speaking to a representative from the company who stated they have proof that I receive the money and he would send me that proof in the mail which I have yet to receive. I will be filling a small claim suit against your company.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/02) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on September 30, 2015....
Our records indicate that on October 29, 2015 the sending location contacted Western Union to request a refund due to the account number the payment was sent to is incorrect. The corresponding department initiated the process to request approval from the subscriber, Bank of America, to proceed with the refund.
We provided the details of the refund via a separate e-mail. Our records show that you collected your full refund on November 27, 2015.
We have also sent you an official letter from Western Union acknowledging the error. You are welcome to present the letter to your mortgage company to clear your credit.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/09/09) */
Dear [redacted],
Western Union is responding to your August 19, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Based on our research, the only transaction we found that you used a promo code for was Money Transfer Control Number XXX-XXX-4194 on May 5, 2015 which you cancelled on May 6, 2015. Since it was not a successful transaction, you do not qualify for the Amazon promotion reward.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true.
I didnt receive my amazon gift cards for promo codes(KXXXX-XXXXXXXXX,kXXXX-XXXXXXXXX) which I had successfully used for transactions which got completed succesfully on May 15 2015, June 2 2015 and June 11 2015.
MCTN : XXXXXXXXXX,XXXXXXXXXX and XXXXXXXXXX
Promo code KXXXX-XXXXXXXXX I used was referred by my friend [redacted] other promo code (kXXXX-XXXXXXXXX) was from wedtern union customer rep because there was lot of delay from western union side in transaction processing .
They failed to keep their promise.I dont see any fault from my side.
Final Business Response /* (4000, 13, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 21, 2015 rebuttal to the Revdex.com.
Our position in this matter has not changed, explanation of decision is as follows:
Promo code KXXXX-XXXXXXXXX was sent to [redacted]@XXXXXXX.com on May 5, 2015 based on the referral from friend [redacted]@XXXXXXX.com.
The promotional code was entered for MTCN XXX-XXX-4194, however it was never paid out because it was cancelled and refund was sent to you via credit card.
We do not reward transactions that aren't completed.
Western Union considers this case closed.
Kind Regards,
[redacted]
may i ask how long would take if I fax it to you thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear [redacted],
[redacted] is writing in response to the correspondence we received from you from the[redacted] dated May 29, 2015. In your communication, you reported to us that you are requesting a refund for a lost...
Money Order.
Our records indicate that we did receive the request from you on March 12, 2015. However, it did not include sufficient proof of purchase, and your claim was denied on April 21, 2015. We have since, received the requested additional information, and have processed a refund to you, it was sent to you via[redacted] on June 2, 2015. Please allow 7 to 10 business days for delivery.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/06) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent you a Third Party Release, under separate cover for security purposes. We will need this document to be completed and notarized, once this has been received, we will be happy to assist you.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have issued a refund to you for the total amount. It has been paid under your US Bank Account. Please allow 3 to 5 days for this to post to your account. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Initial Business Response /* (1000, 9, 2015/08/25) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
We have received the requested documents required to process a Money Order refund from you on August 24, 2015. We have...
processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow 7 to 10 business days for arrival via USPS. For future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because they're sending me my money back. But, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers’ every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that you received your refund on July 8, 2016 in the amount of $999.50. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Dear Mr. [redacted], This is in response to the rebuttal you filed with the Revdex.com regarding a refund from a money transfer. Western Union has processed your refund and responded to you under separate cover. We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution. Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on May 5, 2015. Our records...
indicate that the transfer was deposited in the recipient's bank account that was specified at the time of send.
A separate e-mail was sent to you with the proof of deposit. The receiver can use all the details provided to verify with the recipient's bank in case the funds are not reflected.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, 2016. You stated your concerns regarding the line of questioning surrounding your transaction. Western Union closely monitors the use of our money...
transfer services by our consumers to comply with industry standards and regulations. As part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting funds. After investigating the interaction you had with our representative, Western Union’s policies and procedures were followed. The questions were specific to the transaction. Once the interview was completed, the transaction was released. By accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada site. We regret any confusion and concern this matter may have caused. Sincerely, Western Union Executive Escalation Team
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have completed our investigation, and our records indicate the following:* On 8/11/2017 we received your...
Tracer Request request for MOs [redacted] $500.00 and [redacted] $400.00 which were processed on 8/24/17. * A refund check for MO [redacted] corresponding to check no. [redacted] in the amount of $500.00 was mailed on 8/24/17. It was sent to address [redacted].*A refund check for MO [redacted] corresponding to check # [redacted] in the amount of $400.00 has been processed and mailed to you via [redacted] Tracking # [redacted]. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate we initiated a forgery claim at your request, for this item on February 16, 2015. The claim is currently in a pending status at the Bank of First Deposit. Normally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can read. Plus I'm still out of the 63$ money order. The sheriff's department wants they're payment, please help.
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your attempts to send funds on June 2, 2016. Your transaction was declined due to failure to meet our validation...
requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience trying to send funds online or through the telephone. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms. [redacted]: I am responding to your October 10 complaint filed with the Revdex.com (Revdex.com). In your complaint you expressed concern regarding three Western Union money orders that were stolen from your mailbox back in February 2016. You stated that you have completed all of our...
Western Union documentation to initiate a trace and are still awaiting resolution and reimbursement. Please allow me the opportunity to address your concerns. We began processing your tracer request upon receipt of all forms in good order on June 10, 2016. All claims were paid by the bank of [redacted], and the refund checks for all three money orders were mailed to your address of record on October 11, 2016. In your October 21 email, you acknowledged receipt of all refund checks. The money order trace request is a long process and can take up to 120 days to process. It can take a substantial amount of time to complete, as we are working with third party financial institutions that have their own processing time frames outside of Western Union. We do apologize for the delay and inconvenience this matter has caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #[redacted]. You may also email us at[redacted]. Sincerely, The Western Union Executive Resolutions Team
Dear Ms. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. We have investigated this matter. On 11/27/2017, Western Union received a chargeback for the transaction under MTCN [redacted] coming from your bank. Our...
collections department reached out to you at the phone number on file without success to understand the reason behind the chargeback/dispute. They were not able to get in contact with you. In order to claim the funds back, you must contact your bank to continue with the dispute and have them place a second chargeback. If your bank is not able to proceed with the claim, please contact our collections department at [email protected] to find a resolution. In addition, since this case was reported as fraud, please provide the Risk Collections team a copy of a police report regarding this matter.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:[redacted]. You may also email us at [email protected]. Sincerely,Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction. Unfortunately, because Western Union's contract is with the sender of the transaction, we...
are unable to provide specific information regarding the transaction mentioned in your complaint. However, we sent an e-mail to the sender explaining what happened to the transfer. For your better understanding, please contact the sender. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/11/03) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed your concern. Western Union does not offer any type of...
purchase protection or escrow service and is not responsible for the non-receipt or quality of goods or services that are paid for using the Western Union Money Transfer service. Our obligation and commitment to our consumers is fulfilled when a Western Union agent pays a transaction to the designated recipient.
We are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is XXXXXXX, please provide this to your local law enforcement agency.
Western Union regrets that you were the victim of a scam. Western Union is concerned about consumers and consumer fraud, and has many procedures in place to help combat fraud and increase consumer awareness of scams. Western Union recommends that you block all credit cards that were associated to your profile; close your WU account, change your email address and passwords.
Western Union provides consumer fraud warnings and other consumer protection information on its website at www.westernunion.com.
If you have any questions, please call our consumer fraud department at X-XXX-XXX-XXXX and ask to speak to a fraud representative.
Sincerely,
Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because: I am rejecting this response due to inconstancy in the information giving by this company. And after speaking to a representative from the company who stated they have proof that I receive the money and he would send me that proof in the mail which I have yet to receive. I will be filling a small claim suit against your company.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/02) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on September 30, 2015....
Our records indicate that on October 29, 2015 the sending location contacted Western Union to request a refund due to the account number the payment was sent to is incorrect. The corresponding department initiated the process to request approval from the subscriber, Bank of America, to proceed with the refund.
We provided the details of the refund via a separate e-mail. Our records show that you collected your full refund on November 27, 2015.
We have also sent you an official letter from Western Union acknowledging the error. You are welcome to present the letter to your mortgage company to clear your credit.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/09/09) */
Dear [redacted],
Western Union is responding to your August 19, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Based on our research, the only transaction we found that you used a promo code for was Money Transfer Control Number XXX-XXX-4194 on May 5, 2015 which you cancelled on May 6, 2015. Since it was not a successful transaction, you do not qualify for the Amazon promotion reward.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true.
I didnt receive my amazon gift cards for promo codes(KXXXX-XXXXXXXXX,kXXXX-XXXXXXXXX) which I had successfully used for transactions which got completed succesfully on May 15 2015, June 2 2015 and June 11 2015.
MCTN : XXXXXXXXXX,XXXXXXXXXX and XXXXXXXXXX
Promo code KXXXX-XXXXXXXXX I used was referred by my friend [redacted] other promo code (kXXXX-XXXXXXXXX) was from wedtern union customer rep because there was lot of delay from western union side in transaction processing .
They failed to keep their promise.I dont see any fault from my side.
Final Business Response /* (4000, 13, 2015/09/24) */
Dear [redacted],
Western Union is responding to your September 21, 2015 rebuttal to the Revdex.com.
Our position in this matter has not changed, explanation of decision is as follows:
Promo code KXXXX-XXXXXXXXX was sent to [redacted]@XXXXXXX.com on May 5, 2015 based on the referral from friend [redacted]@XXXXXXX.com.
The promotional code was entered for MTCN XXX-XXX-4194, however it was never paid out because it was cancelled and refund was sent to you via credit card.
We do not reward transactions that aren't completed.
Western Union considers this case closed.
Kind Regards,
[redacted]
may i ask how long would take if I fax it to you thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear [redacted],
[redacted] is writing in response to the correspondence we received from you from the[redacted] dated May 29, 2015. In your communication, you reported to us that you are requesting a refund for a lost...
Money Order.
Our records indicate that we did receive the request from you on March 12, 2015. However, it did not include sufficient proof of purchase, and your claim was denied on April 21, 2015. We have since, received the requested additional information, and have processed a refund to you, it was sent to you via[redacted] on June 2, 2015. Please allow 7 to 10 business days for delivery.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/06) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent you a Third Party Release, under separate cover for security purposes. We will need this document to be completed and notarized, once this has been received, we will be happy to assist you.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have issued a refund to you for the total amount. It has been paid under your US Bank Account. Please allow 3 to 5 days for this to post to your account. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Initial Business Response /* (1000, 9, 2015/08/25) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
We have received the requested documents required to process a Money Order refund from you on August 24, 2015. We have...
processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow 7 to 10 business days for arrival via USPS. For future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because they're sending me my money back. But, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers’ every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that you received your refund on July 8, 2016 in the amount of $999.50. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted]
Dear Mr. [redacted], This is in response to the rebuttal you filed with the Revdex.com regarding a refund from a money transfer. Western Union has processed your refund and responded to you under separate cover. We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution. Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on May 5, 2015. Our records...
indicate that the transfer was deposited in the recipient's bank account that was specified at the time of send.
A separate e-mail was sent to you with the proof of deposit. The receiver can use all the details provided to verify with the recipient's bank in case the funds are not reflected.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, 2016. You stated your concerns regarding the line of questioning surrounding your transaction. Western Union closely monitors the use of our money...
transfer services by our consumers to comply with industry standards and regulations. As part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting funds. After investigating the interaction you had with our representative, Western Union’s policies and procedures were followed. The questions were specific to the transaction. Once the interview was completed, the transaction was released. By accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada site. We regret any confusion and concern this matter may have caused. Sincerely, Western Union Executive Escalation Team
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have completed our investigation, and our records indicate the following:* On 8/11/2017 we received your...
Tracer Request request for MOs [redacted] $500.00 and [redacted] $400.00 which were processed on 8/24/17. * A refund check for MO [redacted] corresponding to check no. [redacted] in the amount of $500.00 was mailed on 8/24/17. It was sent to address [redacted].*A refund check for MO [redacted] corresponding to check # [redacted] in the amount of $400.00 has been processed and mailed to you via [redacted] Tracking # [redacted]. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate we initiated a forgery claim at your request, for this item on February 16, 2015. The claim is currently in a pending status at the Bank of First Deposit. Normally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can read. Plus I'm still out of the 63$ money order. The sheriff's department wants they're payment, please help.
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your attempts to send funds on June 2, 2016. Your transaction was declined due to failure to meet our validation...
requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience trying to send funds online or through the telephone. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms. [redacted]: I am responding to your October 10 complaint filed with the Revdex.com (Revdex.com). In your complaint you expressed concern regarding three Western Union money orders that were stolen from your mailbox back in February 2016. You stated that you have completed all of our...
Western Union documentation to initiate a trace and are still awaiting resolution and reimbursement. Please allow me the opportunity to address your concerns. We began processing your tracer request upon receipt of all forms in good order on June 10, 2016. All claims were paid by the bank of [redacted], and the refund checks for all three money orders were mailed to your address of record on October 11, 2016. In your October 21 email, you acknowledged receipt of all refund checks. The money order trace request is a long process and can take up to 120 days to process. It can take a substantial amount of time to complete, as we are working with third party financial institutions that have their own processing time frames outside of Western Union. We do apologize for the delay and inconvenience this matter has caused you. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #[redacted]. You may also email us at[redacted]. Sincerely, The Western Union Executive Resolutions Team