Dear Ms. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. We have investigated this matter. On 11/27/2017, Western Union received a chargeback for the transaction under MTCN [redacted] coming from your bank. Our...
collections department reached out to you at the phone number on file without success to understand the reason behind the chargeback/dispute. They were not able to get in contact with you. In order to claim the funds back, you must contact your bank to continue with the dispute and have them place a second chargeback. If your bank is not able to proceed with the claim, please contact our collections department at [email protected] to find a resolution. In addition, since this case was reported as fraud, please provide the Risk Collections team a copy of a police report regarding this matter.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:[redacted]. You may also email us at [email protected]. Sincerely,Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no option but to accept this resolution. There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again. The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after 11 plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question.
[redacted]
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its release. At...
this time, Western Union has not received notification that the transaction was rejected from your account. If we need to further research this matter, please reach out to Western Union. Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: Dear Resolution Team, While my "sending money ability" has been restored; no one from Western union ever bothered to contact me. To claim here that no rejected transations can be found is a flat out lie. As I respect Revdex.com policy I will not post all the emails here. In regards to the Gold Card being discountinued I never received any notice of that.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction. Unfortunately, because Western Union's contract is with the sender of the transaction, we...
are unable to provide specific information regarding the transaction mentioned in your complaint. However, we sent an e-mail to the sender explaining what happened to the transfer. For your better understanding, please contact the sender. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly. An investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you, as soon as they are made available. Western Union is working diligently to conclude our investigation with the agency in question and will communicate with you as soon as we receive additional information regarding this matter. Kind Regards, [redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have completed our investigation, and our records indicate the following:* On 8/11/2017 we received your...
Tracer Request request for MOs [redacted] $500.00 and [redacted] $400.00 which were processed on 8/24/17. * A refund check for MO [redacted] corresponding to check no. [redacted] in the amount of $500.00 was mailed on 8/24/17. It was sent to address [redacted].*A refund check for MO [redacted] corresponding to check # [redacted] in the amount of $400.00 has been processed and mailed to you via [redacted] Tracking # [redacted]. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your attempts to send funds on June 2, 2016. Your transaction was declined due to failure to meet our validation...
requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience trying to send funds online or through the telephone. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate we initiated a forgery claim at your request, for this item on February 16, 2015. The claim is currently in a pending status at the Bank of First Deposit. Normally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can read. Plus I'm still out of the 63$ money order. The sheriff's department wants they're payment, please help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/08/25) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
We have received the requested documents required to process a Money Order refund from you on August 24, 2015. We have...
processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow 7 to 10 business days for arrival via USPS. For future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because they're sending me my money back. But, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Dear Mr. [redacted], This is in response to the rebuttal you filed with the Revdex.com regarding a refund from a money transfer. Western Union has processed your refund and responded to you under separate cover. We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution. Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear [redacted],
[redacted] is writing in response to the correspondence we received from you from the[redacted] dated May 29, 2015. In your communication, you reported to us that you are requesting a refund for a lost...
Money Order.
Our records indicate that we did receive the request from you on March 12, 2015. However, it did not include sufficient proof of purchase, and your claim was denied on April 21, 2015. We have since, received the requested additional information, and have processed a refund to you, it was sent to you via[redacted] on June 2, 2015. Please allow 7 to 10 business days for delivery.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on May 5, 2015. Our records...
indicate that the transfer was deposited in the recipient's bank account that was specified at the time of send.
A separate e-mail was sent to you with the proof of deposit. The receiver can use all the details provided to verify with the recipient's bank in case the funds are not reflected.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, 2016. You stated your concerns regarding the line of questioning surrounding your transaction. Western Union closely monitors the use of our money...
transfer services by our consumers to comply with industry standards and regulations. As part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting funds. After investigating the interaction you had with our representative, Western Union’s policies and procedures were followed. The questions were specific to the transaction. Once the interview was completed, the transaction was released. By accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada site. We regret any confusion and concern this matter may have caused. Sincerely, Western Union Executive Escalation Team
Initial Business Response /* (1000, 4, 2015/05/06) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent you a Third Party Release, under separate cover for security purposes. We will need this document to be completed and notarized, once this has been received, we will be happy to assist you.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/08/18) */
Dear [redacted],
This is in response to the complaint you filed with the Revdex.com.
We have reviewed the transaction that you attempted to send on August, 7, 2015, using the Telephone Money Transfer (TMT) service. Your...
transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
On your complaint you mentioned that you attempted to send funds online. We were unable to find any attempts made through our Web site, however, we did find attempts made through our Telephone Money Transfer (TMT) service. We confirmed that you were able to send funds at a Western Union location.
As a courtesy Western Union would like to provide you with a free promotion code to use when sending a money transfer transaction. This code will cover your fees on your next Western Union money transfer. This promotion code was sent to you via separate e-mail.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We reviewed the transaction that you sent on April 2, 2016. Due to an internal technical glitch, the system put the transfer on hold....
The transaction was successfully picked up by the intended recipient on April 5, 2016. As a courtesy, your MYWU account has been awarded with 300 points. The points can be used to cover the fees on your next two transactions.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
may i ask how long would take if I fax it to you thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/15) */
Dear [redacted],
Western Union is responding to your June 26, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Please be advised that in order for us to proceed with a refund, we will require the completed Change of Address letter and copy of your valid government issued ID, that our Correspondence department requested of you, as you have informed us that you have a new address. Once we receive the requested documents and they are verified, we will proceed with your refund.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like Western Union to reissue the letter with instructions of how to send them my "change of address" documentation so I can follow up with them.
I am sure it is not as easy as walking into a store with a check stub.
Final Business Response /* (4000, 8, 2015/08/03) */
Dear [redacted],
Western Union is responding to your July 20, 2015 rebuttal to the Revdex.com.
As you have requested, we have sent to you under separate cover for privacy and security purposes a copy of the Change of Address instruction letter that was sent to you on June 19, 2015. Please follow the instructions as set forth in the letter so that we may assist you.
Kind Regards,
[redacted]
Dear Ms. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. We have investigated this matter. On 11/27/2017, Western Union received a chargeback for the transaction under MTCN [redacted] coming from your bank. Our...
collections department reached out to you at the phone number on file without success to understand the reason behind the chargeback/dispute. They were not able to get in contact with you. In order to claim the funds back, you must contact your bank to continue with the dispute and have them place a second chargeback. If your bank is not able to proceed with the claim, please contact our collections department at [email protected] to find a resolution. In addition, since this case was reported as fraud, please provide the Risk Collections team a copy of a police report regarding this matter.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #:[redacted]. You may also email us at [email protected]. Sincerely,Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no option but to accept this resolution. There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again. The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after 11 plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question.
[redacted]
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its release. At...
this time, Western Union has not received notification that the transaction was rejected from your account. If we need to further research this matter, please reach out to Western Union. Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: Dear Resolution Team, While my "sending money ability" has been restored; no one from Western union ever bothered to contact me. To claim here that no rejected transations can be found is a flat out lie. As I respect Revdex.com policy I will not post all the emails here. In regards to the Gold Card being discountinued I never received any notice of that.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction. Unfortunately, because Western Union's contract is with the sender of the transaction, we...
are unable to provide specific information regarding the transaction mentioned in your complaint. However, we sent an e-mail to the sender explaining what happened to the transfer. For your better understanding, please contact the sender. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly. An investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you, as soon as they are made available. Western Union is working diligently to conclude our investigation with the agency in question and will communicate with you as soon as we receive additional information regarding this matter. Kind Regards, [redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that we have completed our investigation, and our records indicate the following:* On 8/11/2017 we received your...
Tracer Request request for MOs [redacted] $500.00 and [redacted] $400.00 which were processed on 8/24/17. * A refund check for MO [redacted] corresponding to check no. [redacted] in the amount of $500.00 was mailed on 8/24/17. It was sent to address [redacted].*A refund check for MO [redacted] corresponding to check # [redacted] in the amount of $400.00 has been processed and mailed to you via [redacted] Tracking # [redacted]. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your attempts to send funds on June 2, 2016. Your transaction was declined due to failure to meet our validation...
requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience trying to send funds online or through the telephone. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate we initiated a forgery claim at your request, for this item on February 16, 2015. The claim is currently in a pending status at the Bank of First Deposit. Normally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can read. Plus I'm still out of the 63$ money order. The sheriff's department wants they're payment, please help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/08/25) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
We have received the requested documents required to process a Money Order refund from you on August 24, 2015. We have...
processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow 7 to 10 business days for arrival via USPS. For future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because they're sending me my money back. But, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Dear Mr. [redacted], This is in response to the rebuttal you filed with the Revdex.com regarding a refund from a money transfer. Western Union has processed your refund and responded to you under separate cover. We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution. Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear [redacted],
[redacted] is writing in response to the correspondence we received from you from the[redacted] dated May 29, 2015. In your communication, you reported to us that you are requesting a refund for a lost...
Money Order.
Our records indicate that we did receive the request from you on March 12, 2015. However, it did not include sufficient proof of purchase, and your claim was denied on April 21, 2015. We have since, received the requested additional information, and have processed a refund to you, it was sent to you via[redacted] on June 2, 2015. Please allow 7 to 10 business days for delivery.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on May 5, 2015. Our records...
indicate that the transfer was deposited in the recipient's bank account that was specified at the time of send.
A separate e-mail was sent to you with the proof of deposit. The receiver can use all the details provided to verify with the recipient's bank in case the funds are not reflected.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, 2016. You stated your concerns regarding the line of questioning surrounding your transaction. Western Union closely monitors the use of our money...
transfer services by our consumers to comply with industry standards and regulations. As part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting funds. After investigating the interaction you had with our representative, Western Union’s policies and procedures were followed. The questions were specific to the transaction. Once the interview was completed, the transaction was released. By accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada site. We regret any confusion and concern this matter may have caused. Sincerely, Western Union Executive Escalation Team
Initial Business Response /* (1000, 4, 2015/05/06) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System. We, therefore, cannot reveal any information about Money Transfers to anyone but the sender. We have sent you a Third Party Release, under separate cover for security purposes. We will need this document to be completed and notarized, once this has been received, we will be happy to assist you.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind Regards,
[redacted]
Initial Business Response /* (1000, 4, 2015/08/18) */
Dear [redacted],
This is in response to the complaint you filed with the Revdex.com.
We have reviewed the transaction that you attempted to send on August, 7, 2015, using the Telephone Money Transfer (TMT) service. Your...
transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
On your complaint you mentioned that you attempted to send funds online. We were unable to find any attempts made through our Web site, however, we did find attempts made through our Telephone Money Transfer (TMT) service. We confirmed that you were able to send funds at a Western Union location.
As a courtesy Western Union would like to provide you with a free promotion code to use when sending a money transfer transaction. This code will cover your fees on your next Western Union money transfer. This promotion code was sent to you via separate e-mail.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Sincerely,
Executive Resolutions Group
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We reviewed the transaction that you sent on April 2, 2016. Due to an internal technical glitch, the system put the transfer on hold....
The transaction was successfully picked up by the intended recipient on April 5, 2016. As a courtesy, your MYWU account has been awarded with 300 points. The points can be used to cover the fees on your next two transactions.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
may i ask how long would take if I fax it to you thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/15) */
Dear [redacted],
Western Union is responding to your June 26, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Please be advised that in order for us to proceed with a refund, we will require the completed Change of Address letter and copy of your valid government issued ID, that our Correspondence department requested of you, as you have informed us that you have a new address. Once we receive the requested documents and they are verified, we will proceed with your refund.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like Western Union to reissue the letter with instructions of how to send them my "change of address" documentation so I can follow up with them.
I am sure it is not as easy as walking into a store with a check stub.
Final Business Response /* (4000, 8, 2015/08/03) */
Dear [redacted],
Western Union is responding to your July 20, 2015 rebuttal to the Revdex.com.
As you have requested, we have sent to you under separate cover for privacy and security purposes a copy of the Change of Address instruction letter that was sent to you on June 19, 2015. Please follow the instructions as set forth in the letter so that we may assist you.
Kind Regards,
[redacted]