Initial Business Response /* (1000, 4, 2015/06/30) */
Dear [redacted],
[redacted] is responding to your June 15, 2015 complaint to the [redacted]
Our records indicate that a fee correction was made for Money Transfer Control Number XXX-XXX-5944 on June 20, 2015. Please be...
advised fees vary by type of service or delivery method.
We value your business and sincerely regret any inconvenience you experienced as a result. In recognition for your valuable feedback, [redacted] would like to provide you a fee-free promotion code for your next money transfer transaction. The code is has been sent to you under separate cover for privacy and security purposes. The code must be entered exactly as displayed, dash included, in order to be applied correctly. Please be aware you will need to inform the agent before your transaction that you have the promotional code as it cannot be input after the transfer has been initiated.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Although, having read the response, it seems that the business in question is running the complaint-show, as well as, the Revdex.com and I am not allowed to reject their response.I was under the impression that the Revdex.com had more teeth. I was apparently mistaken.So, seeing as how I really do not have any available options, everyone else can just roll the dice and take whatever action comes up.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. ...
We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [email protected] so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Initial Business Response /* (1000, 4, 2015/12/04) */
Dear [redacted],
Western Union is responding to your November 17, 2015 complaint to the Revdex.com.
Here are the details of the account:
-You signed up for a recurring plan via the United Auto Website (hosted by Speedpay)...
on April 14, 2014
-The schedule was setup to draft $255 monthly
-As of now, the schedule was disabled per your request on November 19, 2015 by a user at [redacted] and no further charges will be processed.
Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused.
Kind Regards,
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Western Union has investigated your complaint, and our records indicate that your Money Order claim was received on September...
1st, 2017 and your processing fee was received on September 29, 2017. A photocopy of the cashed Money Order has been mailed to your mailing address on record. In a separate email we have provided you with a copy of the cashed item. The copy does not show any sign of alteration, and it was cashed at [redacted]. Western Union cannot refund a Money Order check that has already been cashed. If you believe that your Money Order was forged, we are providing you with the required Forgery Claim Forms. Upon receipt of the documentation, Western Union will contact the Bank First Deposit (JP Morgan Chase), for them to investigate and confirm if the correct procedures to cash the check were followed. Furthermore, please be aware that the investigation conducted by the Bank of First Deposit (BOFD) usually takes 90-120 days and the final decision will be determined by them. Western Union cannot influence or expedite the outcome of a forgery investigation. Quality service to our consumer is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while interacting with our Customer Service Representatives. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/05/01) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have reviewed your transaction and have determined that you will need to contact the sender to correct the information on the transaction you are referring to in your complaint.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. Our records indicate that your case is being investigated by one of the specialist from our Executive Resolutions team. The investigation has not been completed at this time; however, once...
the final resolution is available, the specialist in charge of your case will provide you with a final response and a proposed resolution. We apologize for the delay and any inconvenience this matter may have caused you. Western Union takes customer service very seriously and the final response will be sent to you under a separate cover once the investigation is completed. Kind Regards, [redacted]
Dear Mr. [redacted],This is in response to the rebuttal to a complaint you filed with the Revdex.com. Western Union apologizes that you found difficulty using this service. According to confirmation received from Western Union Business Solutions (WUBS), on November 22, 2015 you were advised that the recipient’s company has not informed Western Union of any issues with the payment and as per your request the recall process was initiated. To reiterate our previous communication, the Web sites have clear logos and information regarding the services available. We regret any inconvenience this matter may have caused. The call recordings will be reviewed and proper feedback/coaching will be provided to the operators involved, if applicable. When a concern such as this is brought to our attention, we take it very seriously. We appreciate your feedback very much. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Your transaction was declined due to failure to meet our validation requirements...
in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
The transfer was supposed to be canceled on the same day that it was recorded. Due to an internal mishandling, there was a delay in the cancelation/refund of the money transfer. The full refund was electronically processed on October 7, 2015.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to 3 different representatives from Western Union and received conflicting answers from each of them. None of the representatives had any authority to resolve the issue and had to pass my problem along to someone else. I consider this to be a complete case of a business not caring about their customer. When I have used Western Union's service in the past, money can be debited from my account almost immediately but it takes Western Union 6 days to return money that should have never been debited in the first place. Their response is nothing more than a form letter.
Final Business Response /* (4000, 8, 2015/11/10) */
Dear Mr. [redacted],
This is in response to the rebuttal to a complaint you filed with the Revdex.com.
We acknowledged that due to an internal mishandling the transaction was not canceled on the same day that it was recorded.
Western Union apologizes that your experience was not what you or Western Union desired. We regret any inconvenience this matter may have caused.
Complaint: [redacted]
I am rejecting this response because: A police report has been filed and there has never been any public notification that my money will not be secured due to the fact that I was unable to write on it before it was stolen. You should update your policy that guarantees insurance to ALL customers. Very disappointing that a company as large as yours that i've spent plenty of money with throughout the years can't even honor a refund request of $606. Just know I will never be using your services again and share this information with all media outlets that are interested in your terrible customer service. I have receipts, police reports, video footage, text messages and even ** messages that proves my money was taken and your companies forgery policy doesn't honor the fact that MY NAME WAS FORGED onto the money order, somehow that's not forgery? Very upset at this "loophole" you're trying to use to keep from refunding my money. Further action will definitely be taken.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. Our position in this matter has not changed, therefore we must reiterate. Western Union's Financial Service, Inc.'s Money Transfer Service Terms and Conditions provide that Western Union has the right to refuse service to you. Western Union has decided to exercise this right. This means Western Union will not accept any funds transmittal payments from you and will not pay out any funds transmittal payments to you (such transmittals will either be refused altogether, returned to the initiating party, or otherwise handled in accordance with applicable law). Accordingly, you should no longer attempt to use Western Union's services, nor the services of any of our affiliate companies. Western Union considers this case closed. Kind Regards, [redacted]
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Money orders, unlike personal checks, cannot have a stop-payment placed on them until the refund check is issued....
Additionally, if a lost/stolen money order is blank, it is like losing cash – the individual in the possession of the money order may cash it or make it out to someone else. You may request a photocopy of the cashed items and provide them to the law enforcement office to assist in their investigation. The photocopy request may take up to 30 days to be completed. If the money orders were completely filled out when they were stolen and the photocopies show signs of alteration, you may initiate a Forgery Claim – with the forgery claim, Western Union will contact the Bank of First Deposit (BOFD) to request an investigation on their end. The Forgery claims may take up to 120 days and there is no guarantee that the money orders will be refunded as the final determination is made by the BOFD. The copies of the Money Order Customer Request form and the Forgery Affidavit are attached to our response. Both forms include the instructions for completing and submitting the documentation. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards, [redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.In your complaint, you are requesting a refund of late fees of $74.96 each, assessed by your mortgage company. You also stated that for the past 3 months, Equity...
Accelerator has failed to issue payments to the money source on time.Our records indicate that October, November and December 2015 and January 2016 payments have always been sent and cashed on time, as proof of the previously mentioned, October payment was issued on 10/2/2015 and cashed on 10/9/2015 with a check for the amount of $1,858.50. November payment was issued on 11/12/2015 and paid on 11/23/2015 with a check for the amount of $2,793.51, December payment was issue on 12/10/2015 and cashed on 12/16/2015 with a check for the amount of $1,874.06 and January's payment was sent on 1/7/2016 for the amount of $1,874.06, this check was stopped and reissued on 1/27/2016, a Corporate Check was issued to the The Money Source for the amount of $1,874.06.To continue with the investigation, we require you to send us a proof of the late fees charged by LSD. Our system indicates that you have not contacted the Payment Department to update either payee or loan information and the last interaction available on our systems is from 1/27/2017 to change the debit cycle, no documents have been received either.[redacted] values your business and wants to ensure your Equity Accelerator Program is appropriately set up to help assist you with your financial objectives. [redacted] encourages you to reach out to one of our customer service representatives at [redacted], from 9am to 9pm Eastern Time, Monday through Friday to further discuss your Program setup.Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]Best regards,The Executive Resolutions Team
(The consumer indicated he/she DID NOT accept the response from the business.)
My compensation has been listed I said $50 for my I convenience and gas going back and forth
Complaint Response Date bumped because: Data Base Migration
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent from an agent location on November 21, 2015. Due to certain security measures,...
additional verification was required. Upon further review, it was confirmed that your daughter's identification details were entered in the transfer instead of yours, therefore the transfer had to be refunded back for you to retry sending the funds with the correct information. The full refund was processed on November 22, 2015, however, the registered address was incomplete and the check could not be delivered.
Our records indicate that the checks were sent to the correct address and that you were able to cash them on January 4, 2016.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We are currently still reviewing your complaint and will need additional time to complete the investigation. We have sent you an email, requesting additional information that is necessary...
in order to determine the appropriate follow up. Once we complete our investigation, our findings will be sent to you under a separate cover. We apologize for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear Ms. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. To reiterate our previous communication, we contacted you by telephone on January 21, 2016. You authorized your husband to speak with the Executive Resolutions Specialist as he was more aware about the case. Mr. [redacted] confirmed that the transaction history was no longer needed. The call recording was reviewed. We did offer our assistance, however the offer was declined.The transaction history has been sent to your physical address. Please allow 7-10 days for the mailing time.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/10/13) */
Dear [redacted],
Western Union is responding to your September 29, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We are sorry to hear that your intended receiver had difficulty in retrieving the funds you sent. We cannot govern how much cash a paying Agent has on hand for payout, as this is at the Agent's discretion.
Our records indicate the funds were paid out to your intended receiver on September 28, 2015, within the expected parameters of Western Unions Money in Minutes Services.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Western Union customer service was the worst experience I ever had with any company. Every single step along this process was met with wrong information and no company responsibility.
Your agents investigated the max payout on Isla Mujeres and told me exactly which agent would cash the transfer - which turned out not true. The only way we were able o complete the transfer was by personally knowing the head of Western Union in Cancun and using his influence to send enough money over to Isla Mujeres to perform the transfer.
In addition, Western Union somehow had my recipient's middle name wrong from that showing on my printed receipt - which once again proved to delay the transfer. All in all, a simple $1500 transfer - that I was told would take minutes - took more than 3 days of worry, misinformation, miscommunication, and refusals.
I believe the proper response from Western Union is to at least - RETURN MY FEES - and apologize for the poor, practically non-existent customer service I experienced.
Initial Business Response /* (1000, 4, 2015/06/30) */
Dear [redacted],
[redacted] is responding to your June 15, 2015 complaint to the [redacted]
Our records indicate that a fee correction was made for Money Transfer Control Number XXX-XXX-5944 on June 20, 2015. Please be...
advised fees vary by type of service or delivery method.
We value your business and sincerely regret any inconvenience you experienced as a result. In recognition for your valuable feedback, [redacted] would like to provide you a fee-free promotion code for your next money transfer transaction. The code is has been sent to you under separate cover for privacy and security purposes. The code must be entered exactly as displayed, dash included, in order to be applied correctly. Please be aware you will need to inform the agent before your transaction that you have the promotional code as it cannot be input after the transfer has been initiated.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Although, having read the response, it seems that the business in question is running the complaint-show, as well as, the Revdex.com and I am not allowed to reject their response.I was under the impression that the Revdex.com had more teeth. I was apparently mistaken.So, seeing as how I really do not have any available options, everyone else can just roll the dice and take whatever action comes up.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. ...
We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [email protected] so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted]
Initial Business Response /* (1000, 4, 2015/12/04) */
Dear [redacted],
Western Union is responding to your November 17, 2015 complaint to the Revdex.com.
Here are the details of the account:
-You signed up for a recurring plan via the United Auto Website (hosted by Speedpay)...
on April 14, 2014
-The schedule was setup to draft $255 monthly
-As of now, the schedule was disabled per your request on November 19, 2015 by a user at [redacted] and no further charges will be processed.
Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused.
Kind Regards,
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Western Union has investigated your complaint, and our records indicate that your Money Order claim was received on September...
1st, 2017 and your processing fee was received on September 29, 2017. A photocopy of the cashed Money Order has been mailed to your mailing address on record. In a separate email we have provided you with a copy of the cashed item. The copy does not show any sign of alteration, and it was cashed at [redacted]. Western Union cannot refund a Money Order check that has already been cashed. If you believe that your Money Order was forged, we are providing you with the required Forgery Claim Forms. Upon receipt of the documentation, Western Union will contact the Bank First Deposit (JP Morgan Chase), for them to investigate and confirm if the correct procedures to cash the check were followed. Furthermore, please be aware that the investigation conducted by the Bank of First Deposit (BOFD) usually takes 90-120 days and the final decision will be determined by them. Western Union cannot influence or expedite the outcome of a forgery investigation. Quality service to our consumer is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while interacting with our Customer Service Representatives. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 9, 2015/05/01) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have reviewed your transaction and have determined that you will need to contact the sender to correct the information on the transaction you are referring to in your complaint.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. Our records indicate that your case is being investigated by one of the specialist from our Executive Resolutions team. The investigation has not been completed at this time; however, once...
the final resolution is available, the specialist in charge of your case will provide you with a final response and a proposed resolution. We apologize for the delay and any inconvenience this matter may have caused you. Western Union takes customer service very seriously and the final response will be sent to you under a separate cover once the investigation is completed. Kind Regards, [redacted]
Dear Mr. [redacted],This is in response to the rebuttal to a complaint you filed with the Revdex.com. Western Union apologizes that you found difficulty using this service. According to confirmation received from Western Union Business Solutions (WUBS), on November 22, 2015 you were advised that the recipient’s company has not informed Western Union of any issues with the payment and as per your request the recall process was initiated. To reiterate our previous communication, the Web sites have clear logos and information regarding the services available. We regret any inconvenience this matter may have caused. The call recordings will be reviewed and proper feedback/coaching will be provided to the operators involved, if applicable. When a concern such as this is brought to our attention, we take it very seriously. We appreciate your feedback very much. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/22) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
Your transaction was declined due to failure to meet our validation requirements...
in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
The transfer was supposed to be canceled on the same day that it was recorded. Due to an internal mishandling, there was a delay in the cancelation/refund of the money transfer. The full refund was electronically processed on October 7, 2015.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to 3 different representatives from Western Union and received conflicting answers from each of them. None of the representatives had any authority to resolve the issue and had to pass my problem along to someone else. I consider this to be a complete case of a business not caring about their customer. When I have used Western Union's service in the past, money can be debited from my account almost immediately but it takes Western Union 6 days to return money that should have never been debited in the first place. Their response is nothing more than a form letter.
Final Business Response /* (4000, 8, 2015/11/10) */
Dear Mr. [redacted],
This is in response to the rebuttal to a complaint you filed with the Revdex.com.
We acknowledged that due to an internal mishandling the transaction was not canceled on the same day that it was recorded.
Western Union apologizes that your experience was not what you or Western Union desired. We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because: A police report has been filed and there has never been any public notification that my money will not be secured due to the fact that I was unable to write on it before it was stolen. You should update your policy that guarantees insurance to ALL customers. Very disappointing that a company as large as yours that i've spent plenty of money with throughout the years can't even honor a refund request of $606. Just know I will never be using your services again and share this information with all media outlets that are interested in your terrible customer service. I have receipts, police reports, video footage, text messages and even ** messages that proves my money was taken and your companies forgery policy doesn't honor the fact that MY NAME WAS FORGED onto the money order, somehow that's not forgery? Very upset at this "loophole" you're trying to use to keep from refunding my money. Further action will definitely be taken.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. Our position in this matter has not changed, therefore we must reiterate. Western Union's Financial Service, Inc.'s Money Transfer Service Terms and Conditions provide that Western Union has the right to refuse service to you. Western Union has decided to exercise this right. This means Western Union will not accept any funds transmittal payments from you and will not pay out any funds transmittal payments to you (such transmittals will either be refused altogether, returned to the initiating party, or otherwise handled in accordance with applicable law). Accordingly, you should no longer attempt to use Western Union's services, nor the services of any of our affiliate companies. Western Union considers this case closed. Kind Regards, [redacted]
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Money orders, unlike personal checks, cannot have a stop-payment placed on them until the refund check is issued....
Additionally, if a lost/stolen money order is blank, it is like losing cash – the individual in the possession of the money order may cash it or make it out to someone else. You may request a photocopy of the cashed items and provide them to the law enforcement office to assist in their investigation. The photocopy request may take up to 30 days to be completed. If the money orders were completely filled out when they were stolen and the photocopies show signs of alteration, you may initiate a Forgery Claim – with the forgery claim, Western Union will contact the Bank of First Deposit (BOFD) to request an investigation on their end. The Forgery claims may take up to 120 days and there is no guarantee that the money orders will be refunded as the final determination is made by the BOFD. The copies of the Money Order Customer Request form and the Forgery Affidavit are attached to our response. Both forms include the instructions for completing and submitting the documentation. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards, [redacted]
Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.In your complaint, you are requesting a refund of late fees of $74.96 each, assessed by your mortgage company. You also stated that for the past 3 months, Equity...
Accelerator has failed to issue payments to the money source on time.Our records indicate that October, November and December 2015 and January 2016 payments have always been sent and cashed on time, as proof of the previously mentioned, October payment was issued on 10/2/2015 and cashed on 10/9/2015 with a check for the amount of $1,858.50. November payment was issued on 11/12/2015 and paid on 11/23/2015 with a check for the amount of $2,793.51, December payment was issue on 12/10/2015 and cashed on 12/16/2015 with a check for the amount of $1,874.06 and January's payment was sent on 1/7/2016 for the amount of $1,874.06, this check was stopped and reissued on 1/27/2016, a Corporate Check was issued to the The Money Source for the amount of $1,874.06.To continue with the investigation, we require you to send us a proof of the late fees charged by LSD. Our system indicates that you have not contacted the Payment Department to update either payee or loan information and the last interaction available on our systems is from 1/27/2017 to change the debit cycle, no documents have been received either.[redacted] values your business and wants to ensure your Equity Accelerator Program is appropriately set up to help assist you with your financial objectives. [redacted] encourages you to reach out to one of our customer service representatives at [redacted], from 9am to 9pm Eastern Time, Monday through Friday to further discuss your Program setup.Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]Best regards,The Executive Resolutions Team
(The consumer indicated he/she DID NOT accept the response from the business.)
My compensation has been listed I said $50 for my I convenience and gas going back and forth
Complaint Response Date bumped because: Data Base Migration
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent from an agent location on November 21, 2015. Due to certain security measures,...
additional verification was required. Upon further review, it was confirmed that your daughter's identification details were entered in the transfer instead of yours, therefore the transfer had to be refunded back for you to retry sending the funds with the correct information. The full refund was processed on November 22, 2015, however, the registered address was incomplete and the check could not be delivered.
Our records indicate that the checks were sent to the correct address and that you were able to cash them on January 4, 2016.
Western Union apologizes that you found difficulty using this service. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We are currently still reviewing your complaint and will need additional time to complete the investigation. We have sent you an email, requesting additional information that is necessary...
in order to determine the appropriate follow up. Once we complete our investigation, our findings will be sent to you under a separate cover. We apologize for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear Ms. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. To reiterate our previous communication, we contacted you by telephone on January 21, 2016. You authorized your husband to speak with the Executive Resolutions Specialist as he was more aware about the case. Mr. [redacted] confirmed that the transaction history was no longer needed. The call recording was reviewed. We did offer our assistance, however the offer was declined.The transaction history has been sent to your physical address. Please allow 7-10 days for the mailing time.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/10/13) */
Dear [redacted],
Western Union is responding to your September 29, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We are sorry to hear that your intended receiver had difficulty in retrieving the funds you sent. We cannot govern how much cash a paying Agent has on hand for payout, as this is at the Agent's discretion.
Our records indicate the funds were paid out to your intended receiver on September 28, 2015, within the expected parameters of Western Unions Money in Minutes Services.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Western Union customer service was the worst experience I ever had with any company. Every single step along this process was met with wrong information and no company responsibility.
Your agents investigated the max payout on Isla Mujeres and told me exactly which agent would cash the transfer - which turned out not true. The only way we were able o complete the transfer was by personally knowing the head of Western Union in Cancun and using his influence to send enough money over to Isla Mujeres to perform the transfer.
In addition, Western Union somehow had my recipient's middle name wrong from that showing on my printed receipt - which once again proved to delay the transfer. All in all, a simple $1500 transfer - that I was told would take minutes - took more than 3 days of worry, misinformation, miscommunication, and refusals.
I believe the proper response from Western Union is to at least - RETURN MY FEES - and apologize for the poor, practically non-existent customer service I experienced.