The William Glesby Centre

Dear
Sir or Madam:
I
have attached a copy of APS’s response to *** *** concerns for your
review
Please
let me know if you have any questions
Thank
you,
*** ***
APS
Consumer Advocate
***

See attache file

I appreciate power outage explanation however, my complaint is
not based on short term power outage but rather hazardous oil leaking from a small
ground transformer (# ***) located directly in front of my home that has contaminated
concrete pad, surrounding landscape rock and shrubs noting no vehicle was
involvedTo date, leak has slowed considerably but contamination and the real possibility
of increased future leakage remain

Dear Sir or Madam: I have attached a copy of APS's response to Roy Stockdale's concerns for your review. Please let me know if you have any questions. Thank you, Elizabeth M***APS Consumer Advocate Sr.***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Ricky R***

Dear
Sir or Madam:
I
have attached a copy of APS’s response to *** ***s concerns for your
review
Please
let me know if you have any questions
Thank
you,
Marissa O***
APS
Consumer Advocate
###-###-####

Dear
Sir or Madam:
I
have attached a copy of APS’s response to Terra ***’s concerns for your
review
Please
let me know if you have any questions
Thank
you,
Elizabeth
M***
APS
Consumer Advocate Sr
***

Dear Sir or Madam,APS has responded to Complaint Noby sending an email to the address of: [email protected] to recent updates to your online application, APS's response exceeds the 2,character limit allowed.I have also mailed a copy of APS's response to MrMike
B*** Sincerely,Traci D***APS Consumer Advocate***

I received a phone call from a Traci D*** on 5/11/only to be advised she was calling me because of my contacting the Revdex.com and not my many complaints with
APS. Ms.D*** advised again just like everyone else I have to pay the bill, again I know this my issue is the problems of proof of service and how APS was going to help me. Ms.D*** sent me a letter to give to my landlord and in it stated about my past due and me paying it. It goes to mention I did not contact APS after that payment. AGAIN I WAS NEVER ADVISED I WAS SUPPOSE TO. Ms.D*** also advised me they were having a system update and this might have been the cause of my account problem. I advised her NOT MY PROBLEM.The letter I was sent is not helping me & I REALLY want some kind of credit for my problems-waive the transfer fee!!! I was told this can not happen. I will be calling MsD*** on 5/22/to get her to send the actually bill to my landlord-HOPEFULLY she can do at least that for me

The "civil matter" route has already been takenI have been legally indemnified from this debtHow and when it gets paid is no longer my problem or my concern, therefore, it should not be reported on my creditPlease review the legal document page line specifying that I am no longer liable, page which was stamped by Honorable Chuck W***, Judge of the Superior Court and page in which I have signed, Matthew Patterson has signed and my attorney has signed as notaryPlease excuse the extra blank pages, you will find per the page numbers that the full document is there.I would like to point out that you continue to state that we are both liable, however, this debt is only listed on my creditI understand that you are following your policy, but a legal document relieving someone of a debt signed by both parties on the account should override thatIt makes no sense to any reasonable person to continue to place this on my credit report when it is clear that it is Matthew Patterson's responsibility and not mineIt is not my job to harass him about paying HIS billI don't have the power to dictate when he pays HIS bill so it is also unfair to report an open derogatory account when I have no control over thisBy the way, he promptly defaulted on a subsequent account that he opened with youYou are doing no one justice here. Future creditors should be aware that he is responsible for a debt that he didn't pay

Dear Sir or Madam, Please see the attached letter for APS's full response. Thank You, Traci D***APS Consumer Advocate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Hal R***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 29,
RevDex.com
N12th
Street
Phoenix, AZ
85014-
Attn: Dispute Resolution Consultant
Re: Complaint ID No*** /
Brianna
W***
Dear Sir or
Madam:
I have received
your letter dated October 26, regarding the concerns from Brianna
W*** and appreciate the opportunity to respond
At APS, we care
about our customers and we value our relationship with themBeing able to
resolve customer issues amicably is our goal and when any problem arises, we
work hard to resolve it
I have
investigated MsW***’s concerns and have found that she called APS and
requested electric service to be established in her name at *** ** *** *** *** * ** *** on October 20, The electric service at this
location had been disconnected for
non-payment earlier that same dayTherefore, APS advised MsW*** that she
would need to step into an APS office to pay a security deposit as well as
provide APS with a copy of her lease agreement to establish the service
On October 22,
2015, MsW*** stepped into an APS office to provide her picture
identification and a lease agreementHowever, the lease agreement that was
provided was not signed so it was not validAPS advised her that an acceptable
lease agreement needed to be provided along with a payment of the security
deposit in order to have the service connected in her name
On October 23,
2015, MsW*** called APS to cancel her request to establish service at
the residence on *** ***
I called MsW***
on October 26, to discuss her concernsShe stated that it was not a good
time for her to talkTherefore, I asked her to call me back at a more convenient time and provided her with
my direct telephone number
At this time,
MsW*** has not returned my call
Again, thank you
for the opportunity to address MsW***’s concernsShould you have any
questions or if I may be of further assistance, please feel free to contact me
directly at*** ***
Sincerely,
Traci D***
APS
Consumer Advocate
Cc: Brianna
W***

October 13,
RevDex.com
*** ** *** ***
*** ** ***
Attn: Dispute Resolution Consultant
Re: Complaint ID No*** *
*** ***
*
Dear Sir or
Madam:
I have received
your letter dated October 6, regarding the complaint from *** *** and
appreciate the opportunity to respond
At APS, we care
about our customers and we value our relationship with themBeing able to
resolve customer issues amicably is our goal and when any problem arises, we
work hard to resolve it
APS is a
regulated utility and is bound by the rules and regulations set forth by the
Arizona Corporation Commission (ACC)Through these rules and regulations, we
have established security deposit guidelines, which are uniform and fair to all
customersThese guidelines mandate that APS may require a customer to pay a
security deposit in order to establish service
I have
investigated Ms***’s concerns and have found that she called APS on
September 14, to establish electric service in her name at WUnion
Hills Drive Unit in GlendaleMs*** was required to pay a security
deposit of $prior to establishing electric serviceMs*** called APS
the next day to ask if the security deposit could be waived since she is unable
to pay it due to financial reasonsAPS advised Ms*** that the security
deposit could not be waived, however, they would be willing to work with her
and establish a payment arrangement on the deposit allowing her to establish
electric serviceMs*** did not accept APS’s offer and ended the call
I called Ms***
on October 12, to discuss her concerns and left a message for herAt this
time, she has not returned my callI will be happy to discuss her concerns if
she would like to contact me directly at *** ***
Again, thank you
for the opportunity to address Ms***’s concernsShould you have any
questions or if I may be of further assistance, please feel free to contact me
at the telephone number listed above
Sincerely,
*** ***
APS Consumer
Advocate
Cc: *** ***

I have received your letter dated July 28, regarding the concerns from *** *** and appreciate the opportunity to respondI spoke with *** *** on August 5, and she indicated that she had not yet received the refund check from APSI apologized to her for the delay in receiving the check and hoped she may receive the check over the weekendTherefore, I encouraged her to contact me again on August 8, if she had still not received the refund check by mail.*** *** contacted me on August 8, and stated she had yet to receive the refund checkAs such, I questioned her availability to pick up a refund check at a local APS office *** *** stated she would be willing to drive to an APS office in order to obtain her refund checkTherefore, I agreed to coordinate this with her.On August 10, 2016, *** *** visited a local APS office and obtained her refund check of $from APSAgain, thank you for the opportunity to address *** *** concernsPlease feel free to contact me at the telephone number listed above if you have any questions or if I may be of further assistance

Though they admitted to having faulty equipment at my aptment and eventually fixed it, she still failed to acknowledge that especially during those last days in June of this year-I was not home for half of themSo if someone who like to tell me how..a single person in a one bedroom apt could run up a greater than $electric bill when one is not home for half of them..that is a wonderful questionI am not surprised that APS is willing to blame the consumer for a fault that I have no control over How they continue to carry out their business...well I am happy that I completely moved out of their territory and will never move back to an area where APS is my electric carrier

Dear Sir or Madam:
Again, thank you
for the opportunity to address MrB***’s concernsShould you have any
questions or if I may be of further assistance, please feel free to contact me
directly at *** ***
Sincerely,
Traci D***
APS Consumer
Advocate

May 12, 2017RevDex.com EMissouri AvenuePhoenix, AZ 85014Attn: Conciliation & Engagement SpecialistRe: Complaint ID No*** * *** ***Dear Sir or Madam:I have received your letter dated May
1, regarding the concerns from *** and appreciate the opportunity to respond.At APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it.I have investigated Ms *** concerns and have found that she established electric service at *** ** *** *** in Buckeye on October 23, The service remained in her name until April 12, when a new applicant placed the service in their name.APS mailed Ms*** a final bill that resulted in a credit of $4,The credit was in the amount it was as Ms*** opted to overpay her electric bill each month for several years.Ms*** contacted APS on April 17, inquiring on the amount of her credit balance refund and when would it be issuedAPS advised Ms*** that her credit balance is $4,and the check would be issued in days Ms*** was upset with the time frame in which the credit balance would be refundedShe requested thata supervisor please call her.On April 18, 2017, An APS supervisor contacted Ms*** and she advised the supervisor that she is leaving the state at the end of the month and needs her refund before thenShe stated that if she did not have the refund prior to the days she will end up homelessShe informed APS that she had sold her home and has no relatives in Arizona and at that time, she did not have a forwarding addressShe then asked if at a minimum, would APS be willing to refund $1,immediatelyIn the spirit of customer service, APS advised Ms*** that an exception would be made on her behalf given the circumstances and a check would be available for her to pick up at a local APS office the following day in the amount of $1,APS informed her that she would need to present picture identification in order to obtain the refund Ms*** presented picture identification at the local APS office on April 19, and picked up a refund check in the amount of $1,000.00.Ms*** contacted APS on April 27, regarding the remaining refund balance of $3,Again, APS advised her that the remaining balance would be issued in days from when the service was taken out of her name Ms*** then providedAPS with a forwarding mailing address in Buckeye, ArizonaAPS informed her that the refund check should be issued by May 10, 2017.On May 4, 2017, Ms*** contacted APS and requested to have the refund check available for pick up at the local officeAPS advised her that the local office she had previously visited was now closed and the refund would be mailed to herAPS advised the refund check was pending approval and would be mailed no later than May 8, Ms*** requested that a supervisor please call her back.An APS supervisor contacted Ms*** on May 5, regarding her concernsThe APS supervisor asked Ms*** if it would be possible for the refund check to be picked up at another location due to the office closureMs*** stated she would be willing to pick up the refund check at another location The APS supervisor committed to look into this option.On May 8, 2017, APS supervisor made arrangements to meet Ms*** at the City of Chandler office and personally hand deliver the refund check to her in the amount of$3,650.88.Ms*** contacted APS on May 10, and requested to establish electric service to in her name at E12th Street in Casa Grande .Icalled Ms*** on May 12, to discuss her concerns and left a message for herAt this time, she has not returned my callIwill be happy to discuss her concerns if she would like to contact me directly at ###-###-####.Again, thank you for the opportunity to address Ms*** concerns Should you have any questions or if Imay be of further assistance, please feel free to contact me at the telephone number listed above

Dear Sir or Madam,Please see the attached letter for APS's full response.Thank You, Traci D[redacted]