The William Glesby Centre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below and in the attached word document.
I have attached a word document in response to APS response, I will be calling them.  I have not had time to deal with this due to work matters.In the mean time, I have address their comments in the document attached and I will summarize below:APS in their response offered no resolution, no compromise to help our situation.  They have the ability to setup different payment arrangements and refuse.They have no interest in helping us directly, they keep pointing us to other companies that are willing to help people that make a particular income in whichwe do not fall within the guidelines.  We are asking "APS" to resolve this issue, not another company.  This is APS's unethical practice, not other decent companies.It is apparent by APS response that they are not willing to help their customers in any way, there was not one sentence in their response that was an attempt to resolvethis issue, and there was about 50% truth in the words typed as to what happened during the transaction which led to my complaint.

TO Whom It May Concern,Yes I understand APS reasoning on why they perform these business practices of adding additional amounts due to customers bill payments. It would be very understandable if my service had been shut off several times or even once in the last 12 months that you would require...

another deposit. But again, it has never been shut off. I know my payments has been late several times this year and I state that to APS and the Revdex.com, but my services were never shut off. I am having financial struggles due to taking care of my elderly grandmother. If you look at our payment records prior to this last year we were always within the due date and we were even on the equalizer program which requires payments to be made on time for 1 year strait  and then we were on it for a few years. There's no understanding or compassion from APS or their customer service. I am not sure what number was called to contact me but my number has also been the same for years. The customer service department needs a refresher on customer service, and so does APS. Unfortunatly I will pay the deposit because it is something my child and grandmother need especially with summer coming, but these regulations and practices are not right!

I have read aps response and in reading it no we never received any door hanger notice,and hello from the hard working self employed American family going through some hard business times.I just want to say now in the end aps you get your money yes .So your guidelines with your customers is garbage were all individuals in different situations and to have the first people you speak with for understanding tell you no when your doing everything you can for your family,I hope you guys don't continue this and I did appreciate the call back would have been nice if you would have clarified you were with aps when I received the call was under the impression I was speaking with the Revdex.com again.
[redacted]
P.s. after being transferred the lady I spoke with  who helped me with my arrangement thank you sincerely .The [redacted] family

I am...

greatly troubled by the fact that APS cannot even determine that I actually established electric service with them in December 1997 when I purchased my home. Seriously folks?I also don't see how my sizable credit balance was factored into my "Budget Billing Program" since the over-payment balance represents approximately 80% of my total annual electrical usage.  Moreover, although I have a significant credit balance on my account, I was still billed for December usage and also deemed to have been seriously delinquent as well.  I have since paid the December statement so now I have an even larger credit balance than what APS has suggested in their initial response.I will again repeat my reasonable resolution of this unfortunate matter by reiterating that I would like to have the full credit balance on my account returned to me immediately and without any conditions.  I do not want to participate in the Budget Billing Program any further and would rather pay my billed statement balances on a month-to-month basis moving forward.I am trying to exercise patience and hope we can easily resolve this matter, but I am resolved and prepared to seek a legal remedy as necessary to recover any misappropriated funds on my account from APS.

Dear Sir or Madam:
I have attached a copy of APS’s response to
[redacted]s concerns for your review.
Please let me know if you have any
questions.
Thank you,
Elizabeth M[redacted]
APS Consumer Advocate Sr.
[redacted]

Dear
Sir or Madam:
 
I
have attached a copy of APS’s response to [redacted]’s concerns for your
review.
 
Please
let me know if you have any questions.
 
Thank
you,
 
Elizabeth
M[redacted]
APS
Consumer Advocate Sr.
[redacted]

Please see my response in the attached document.

Dear Sir or Madam:I apologize for any confusion in regards to my response to Mr. Eades complaint.  As I was unable to provide my complete response via this application on January 6, 2016 due to the character limit, I sent a copy of my complete response to Mr. Eades through...

the U.S. Postal Service.     Thank you for the opportunity to address Mr. Eades concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at (602) 250-2280. Sincerely, Traci DeanAPS Consumer Advocate