The William Glesby Centre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below and in the attached word document.
I have attached a word document in response to APS response, I will be calling them.  I have not had time to deal with this due to work matters.In the mean time, I have address their comments in the document attached and I will summarize below:APS in their response offered no resolution, no compromise to help our situation.  They have the ability to setup different payment arrangements and refuse.They have no interest in helping us directly, they keep pointing us to other companies that are willing to help people that make a particular income in whichwe do not fall within the guidelines.  We are asking "APS" to resolve this issue, not another company.  This is APS's unethical practice, not other decent companies.It is apparent by APS response that they are not willing to help their customers in any way, there was not one sentence in their response that was an attempt to resolvethis issue, and there was about 50% truth in the words typed as to what happened during the transaction which led to my complaint.

APS's response has been submitted via email to: [email protected] and by U.S. mail. Due to the change in the application APS's response does not fit into the 2000 character
limit.Again, thank you for the opportunity to
address Mr. [redacted] concerns. Should you have any questions or if I...

may be of
further assistance, please feel free to contact me directly at the telephone
number listed above.
Sincerely, Traci D[redacted]APS Consumer Advocate

Dear Sir or Madam:   I have attached a copy of APS’s response to [redacted] concerns for your review.   Please let me know if you have any questions.  Thank you,Jenna N[redacted] Consumer Advocate[redacted]

I am...

greatly troubled by the fact that APS cannot even determine that I actually established electric service with them in December 1997 when I purchased my home. Seriously folks?I also don't see how my sizable credit balance was factored into my "Budget Billing Program" since the over-payment balance represents approximately 80% of my total annual electrical usage.  Moreover, although I have a significant credit balance on my account, I was still billed for December usage and also deemed to have been seriously delinquent as well.  I have since paid the December statement so now I have an even larger credit balance than what APS has suggested in their initial response.I will again repeat my reasonable resolution of this unfortunate matter by reiterating that I would like to have the full credit balance on my account returned to me immediately and without any conditions.  I do not want to participate in the Budget Billing Program any further and would rather pay my billed statement balances on a month-to-month basis moving forward.I am trying to exercise patience and hope we can easily resolve this matter, but I am resolved and prepared to seek a legal remedy as necessary to recover any misappropriated funds on my account from APS.

Dear
Sir or Madam:
 
I
have attached a copy of APS’s response to [redacted]’s concerns for your
review.
 
Please
let me know if you have any questions.
 
Thank
you,
 
Elizabeth
M[redacted]
APS
Consumer Advocate Sr.
[redacted]

Dear Sir or Madam:
I have attached a copy of APS’s response to
[redacted]s concerns for your review.
Please let me know if you have any
questions.
Thank you,
Elizabeth M[redacted]
APS Consumer Advocate Sr.
[redacted]

Dear Sir or Madam:I apologize for any confusion in regards to my response to Mr. Eades complaint.  As I was unable to provide my complete response via this application on January 6, 2016 due to the character limit, I sent a copy of my complete response to Mr. Eades through...

the U.S. Postal Service.     Thank you for the opportunity to address Mr. Eades concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at (602) 250-2280. Sincerely, Traci DeanAPS Consumer Advocate

Please see my response in the attached document.