Sign in

TheLadders.com

Sharing is caring! Have something to share about TheLadders.com? Use RevDex to write a review
Reviews TheLadders.com

TheLadders.com Reviews (59)

TheLadders.com website looks somewhat upscale and draws people in with its hinting that their professionals and their site have the right job fit However, after the minutes it takes to build your unique profile and uploading your resume, they have the audacity to tell you your dream job is a click away for a $membership fee True, a Basic Membership is free This membership floods your email with hints to use upgrade your membership so you can see the jobs which have become available Do they not understand that these companies, along with actual employment assistance sites, already show this information? And in addition to being able to view these positions on these alternate sites, we are able to view it for free The daily emails, if unsubscribed, still show up in other forms You have to go into your Basic Membership Account to update your email preferences No live help, no actual direction, a total waste of time and energy that I need to find my own job! It is a disgrace to our human condition that a company would advertise assistance to people looking for work (Why? Because we are not working & we need to make money!) with a mediocre website that forces you to pay to view the information, and then to submit your resume SHAME ON YOU THELADDERS.COM!!! You have run out of rungs low enough to feed off people This site should be banned and they can descend their own ladder to hell!!!

Dear ***: We have received your letter, dated December **, Please note for your files that we have resolved much of this matter on our own [redacted] contacted our Customer Experience Advocate team requesting a full refund for his paid membershipHe was offered a refund for one quarter, equivalent to $Membership fees are typically nonrefundableOn December **, 2016, our Technical Support Specialist responded to [redacted] , as he was not satisfied with our offerUpon further review, an exception was made, and [redacted] was refunded two more charges, for a total refund of $ [redacted] was informed of the auto-renewal policy of our Premium subscription and it was reiterated to him that membership fees are typically non-refundableThis was seen as an acceptable solution by [redacted] (Please refer to Exhibit A) Please note that on the Ladders’ website, the auto-renew policy is clearly stated on the sign up pageThis information can also be found on our Terms of Use page and is included in the confirmation email a customer receives when he/she upgrades [redacted] received this email on August **, The language clearly states that all subscriptions automatically renew, and notes customer’s obligations to follow the Terms of Use and Privacy Policy Also, there is language clearly stating that subscribers can terminate this service at any time during the service term in accordance to the Cancellation/Refund Policy or by calling customer supportOur Terms of Use also states that all membership fees are non-refundable A screen shot of the language from our Terms of Use is attached as Exhibit B We hope that your office deems this matter satisfactorily resolved Please contact me if you have any questions Regards, Julia S [redacted] Staff Accountant

Dear ***: We have received your letter, dated September **, Please note for your files that we have resolved this matter on September **, and had previously worked on it on August **, The customer had been refunded on August [redacted] the amount of his last charge from August **, equal to $He should have already received that refund Additionally, we want to take a moment to address a few of his claims, Dan receives a lot of hiring alerts and recruiters have been viewing and downloading his resumeAccording to our data, he hasn't been actively applying to positionsHe applied to two in July and the next most recent is one in MayPeople with active applications usually get the most contacts from employersWe recommend applying to between and positions per week or that he isn't seeing enough relevant jobs to apply toHe is looking to be a Vice President in ITWe have at least results in all of the Saved Searches he has set upIf he is looking for VP of Infrastructure positions, based on his previous experience, we currently have of those on siteWe reached out to him on August **, to give him the tips above and answer any questions he hadHe did request stats on success rate and we let him know the most popular reason people cancel but he wanted in-depth statisticsHis feedback was noted and as was the request that there be more statistics availableWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questionsRegards, Julia S [redacted] Staff Accountant / Contract Administrator

Dear [redacted] :We have received your letter, dated March **, Please note for your files that we have resolved this matterOur Senior Job Search Adviser was able to conduct an intensive search of the system and his information has been removedThe customer should no longer receive any further communicationsShe has contacted the customer informing him of this unsubscribe action and he seems satisfied with our effortsWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questions.Regards,Julia S*Staff Accountant/Contract Administrator

We have received your letter, dated October **, Please note for your files that we have resolved this matterOur Senior Job Search Adviser has refunded this customer the disputed amount of $25.00, which is what was requestedThe customer should already see the refund on their statementPlease note our customer service team had spoken to the customer about getting contacted by a third partyThe customer was asked to send additional information in order to research the matter, however, no information was ever sentTheLadders apologizes to the customer for any inconvenienceWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questionsRegards, Julia S [redacted] Staff Accountant/ Contract Administrator

TheLadders.com claims on its site to offer access to a host of jobs, inferring that they are uniqueI searched for Executive Assistant positions in my area and it said there were title matches, but I could only access them if I joined I subscribed for months, only to find that there were TWO listings (not 25) and those were readily available on other sites The site also claims a "Quick Apply" feature which is untrueI was redirected to one company site (to follow the usual application process) and the other match had a broken link I immediately (within about minutes) clicked on the Live Chat button to cancel and request a refund, given the claims The Live Chat says is it staffed from 9am-5pm Eastern timeThis was at about 11:30am ET, and I was just directed to an email I filled in the formno response I then tried calling their customer service numberI was directed to a voicemail without an outgoing messageI left a detailed message requesting cance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I am not completely satusfied but will accept this as a resolution to my complaint I am further disappointed that I had to get the customer service group from my credit card involved in order to come to a resolution Sincerely, [redacted]

I have canceled my Ladders subscription several times on the web, the last time being on (I have email confirmation of the cancelation from Ladders to prove this), but they keep charging me $every quarter (317, 917) I called their number (###-###-#### and ###-###-####) several times, but they disconnect on me I demand that they refund me the $x = $that they charged me, and to STOP charging my credit card in the future quarters

Dear ***: We have received your letter, dated July **, Please note for your files that we have resolved this matterOur Team Lead - UX Advocates was able to conduct an intensive search of the system and unsubscribed him from our email listingAll accounts associated with him have been cancelledThe customer should no longer receive any further communicationsWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questionsRegards, Julia S [redacted] Staff Accountant/Contract Administrator

I have never used this company's services or authorized them to use my credit cardThey billed my card twice in August for $x that I disputed successfully with my cardThey again charged my card $x on I attempted to email the company to request that they stop billing me and to request that my card be removed from their systemI got an auto reply back stating that they can't help me because I don't have a "premium membership" and there was no other way to get help other than logging in (which I can't because I don't have an account with them)There are no general phone numbers or emails available to contact them I haven't had any other unauthorized use of this credit card in the past years, so think it is a company problem and not a card problem

On October *, 2018 Jonathan B [redacted] from The Ladders confirmed my membership was cancelled and I would no longer receive emails from The Ladders. I received unwanted spam from The Ladders on October **, 2018. I attempted to call The Ladders using the number in the confirmation email. I was left on hold for 6 minutes and forwarded to voice mail.

We have received your letter, dated May **, Please note for your files that we have resolved this matterOur [redacted] did an exhaustive search, and we did not locate any attempt to cancel the servicesHowever, in the spirit of customer satisfaction, please note that we completely unsubscribed customer from the premium membership, thus cancelling any future automatic renewal paymentsFurthermore, we have refunded this customer a total of $125.00, which is equivalent to all of her payments from The customer should see the refund in 3- business daysAdditionally, we want to take a moment to address the auto-renewal policyPlease note that on the TheLadders’ website, under the Join Now page, it clearly states the automatic renewal termsThis information is located in plain sight, near the “Join Now” buttonThe terms of auto- renewal are also reiterated in the Terms of Use as wellThere is language in the terms that clearly state our cancellation policyCustomer can cancel the premium subscription at any time by clicking the unsubscribe link noted below the cancellation policy or customer can call customer serviceTheLadders apologizes to the customer for any inconvenienceWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questionsRegards, [redacted] / [redacted]

I have asked these people to unsubscribe me for months and they continue to send me e-mails about services for fees that I do not need or want to pay them for Their services are not that good When I sent unsubscribe requests they send you back very confusing steps that you have to click and they end up taking you back to where you were I don't want their e-mails or their services I want to be unsubscribed and removed from their databases I don't want to receive their e-mails

I tried using The Ladders.com online job search service back in and after about a month or so, I realized that the service was not helpful in targeting the positions that I was looking for and was not helpful I cancelled the subscription After reviewing my credit card bill this month I realized they have continued to charge me on a quarterly basis for the service in which I had cancelled I called them and told them I would not be paying for the service as I don't even have a password or login for their service and had not used it for almost years They told me they could not due that and expected payment

Keep receiving spam email from this company and I reply requesting to be unsubscribe which has been ignored as I'm continue to receive emails from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I signed up with theLadders.com in March After two months of using them, I cancelled the accountBut they keep posting my resume and personal details on their website which caused all the recruiters from the US to still access my detailsI get at least two calls every dayEventhough I tried cancelling the account on their website, the Basic Membership keeps coming back

I have cancelled my account with The Ladders multiple times and unsubscribed from their emails but they continue to spam me several times a dayI have written to them to ask them to stop and they continue to spam meThey charge you to apply to old jobs that have been on the market and can be applied to for freeI canceled my account once I saw this but they will not leave me aloneThis business might as well be a scam and I wish I never gave them my information

TheLadders.com claims on its site to offer access to a host of jobs, inferring that they are uniqueI searched for Executive Assistant positions in my area and it said there were title matches, but I could only access them if I joined I subscribed for months, only to find that there were TWO listings (not 25) and those were readily available on other sites The site also claims a "Quick Apply" feature which is untrueI was redirected to one company site (to follow the usual application process) and the other match had a broken link
I immediately (within about minutes) clicked on the Live Chat button to cancel and request a refund, given the claims The Live Chat says is it staffed from 9am-5pm Eastern timeThis was at about 11:30am ET, and I was just directed to an email I filled in the formno response
I then tried calling their customer service numberI was directed to a voicemail without an outgoing messageI left a detailed message requesting cance

I have never used this company's services or authorized them to use my credit cardThey billed my card twice in August for $x that I disputed successfully with my cardThey again charged my card $x on 8/**/I attempted to email the company to request that they stop billing me and to request that my card be removed from their systemI got an auto reply back stating that they can't help me because I don't have a "premium membership" and there was no other way to get help other than logging in (which I can't because I don't have an account with them)There are no general phone numbers or emails available to contact them
I haven't had any other unauthorized use of this credit card in the past years, so think it is a company problem and not a card problem

Check fields!

Write a review of TheLadders.com

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

TheLadders.com Rating

Overall satisfaction rating

Description: JOB LISTING & ADVISORY SERVICES

Address: 55 Water Street, New York, New York, United States, 10041

Phone:

Show more...

Web:

www.theladders.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with TheLadders.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for TheLadders.com

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated