TheLadders.com

Dear [redacted]: We have received your letter, dated May **, 2015. Please note for your files that we have resolved this matter. Our [redacted] was able to conduct an...

intensive search of the system and unsubscribed her from our email listing. The customer should no longer see any further billings on her credit card. He has contacted the customer informing him of this unsubscribe action and she seems satisfied with our efforts. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, [redacted]/[redacted]

We have received your letter, dated October **, 2015. Please note for your files that we have resolved this matter. Our Senior Job Search Adviser has refunded this customer the disputed amount of $25.00, which is what was requested. The customer should already see the refund on their statement....

Please note our customer service team had spoken to the customer about getting contacted by a third party. The customer was asked to send additional information in order to research the matter, however, no information was ever sent. TheLadders apologizes to the customer for any inconvenience. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant/ Contract Administrator

Dear [redacted]: We have received your letter, dated May **, 2015. Please note for your files that we have resolved this matter. Our [redacted] was able to conduct an intensive search of the system and unsubscribed her from our email listing. The customer should no longer see any...

further billings on her credit card. He has contacted the customer informing him of this unsubscribe action and she seems satisfied with our efforts. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, [redacted]

I turned off auto renewal immediately after I signed up because I just wanted to try the site out. I looked at my bank statement and saw that they charged me $49 for auto renewal today, Dec 18, 2017. I contacted the company at 1613 Central Time on Dec 18, 2017, and company was closed (missed them by 13 mins). I left a voice message requesting refund since it renewed today and I am requesting cancellation today. I do not want to pay for another subscription since I opted out of auto renewal immediately after subscribing so I wouldn't forget and havent used the system in the last month, if not longer. I am disabled vet and don't have money to waste.

Review: Hi,

I cannot get this company to stop sending me emails. Back in 2011 I set up an account with them. Now when I try to log in (to disable the emails), it says my login credentials are not correct. Okay that is "possible" (although I have the password written down so I do believe it is correct). So I looked for a "unsubscribe" type of link. The web page doesn't have one. I looked for a phone number to call them; there isn't one listed on any of their web pages. Next I used there "help" links and "support-email" links to which I have not received any response or action (after emailing multiple times). Their website also mentions a "Live Chat" but this does not exist on any of their pages either.

This is the first time I've ever filed a complaint with the Revdex.com and I'm not sure if this is the right way to address this. All I want to be removed from their mailing list but I don't know how else to pursue this.Desired Settlement: Removal from their email list.

Business

Response:

Dear [redacted]t:

We have received your letter, dated September *, 2013. Please note for your files that we have resolved this matter on our own. A member of our JSSC team went into our system and thoroughly unsubscribed the customer. This customer will no longer receive any further communications from TheLadders. The JSSC has reached out to the customer via email to confirm that l1e will no longer receive emails.

To clarify, when a customer terminates the premium subscription, the fees are cancelled, we no longer charge the credit card monthly fees and the membership is moved to a free basic account. The customer may receive communications under this free basic accou nt from ti.me to time. By completely unsubscribing the customer, customer will no longer receive any further communications.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and, although they have not reached out to me (as they stated), I find that this resolution is satisfactory to me and the matter has been resolved since, at this point, I have not received any further spam from them.

Thank you for your assistance with this matter.

Sincerely,

Review: I have emailed every month for the past year. It's not top of mind, but the I get my CC statement and it's on there. I signed up over 2 or 3 years ago and have emailed repeatedly to many email addresses listed on their site to cancel and there is never a response. I am getting charged $75 a month!!! for something I can log into because it was with an old email address and no way of getting ahold of someone. I am DONE!!! I want 12 months reimbursed, as they will see I haven't logged in for over 2 years!!!Desired Settlement: I will start to go to social media if this is not resolved by August [redacted], which is more than fair. I worked in .com industry for over 8 years and can use it to my advantage as well.

Business

Response:

Dear [redacted]:

We have received your letter, dated July **, 2013. Please note for your files that we have resolved this matter on our own. Our Job Search Support Specialist ("JSSS") reviewed our systems and found that customer has not accessed our site in more than a year. The JSSS reached out to customer to offer a partial refund of $600.00 and customer confirmed acceptance of this refund. The Customer's card should be refunded within 3-5 business days. Furthermore, Customer's premium subscription has been cancelled.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Regards,

Legal Administrator

Review: I have tried to cancel theservice with TheLadders.com for the past 6 months. Their website does not provide a telephone number. I have sent emails via the email address on their website. They have not responded to my emails requesting cancellation of service. They bill my credit card $35.00 month.Desired Settlement: Cancel the service, stop billing my credit card and refund the last 6 months of service (the amount of time I have been trying to cancel this service through their contact channels).

Business

Response:

Dear [redacted]:

We have received your letter, dated July **, 2013. Please note for your files that we have resolved this matter on our own. Our Job Search Support Specialist ("JSSS") investigated the customer's claim of contacting us via email in order to terminate the paid premium subscription. The JSSS found that there were two accounts. The customer had a free basic account under his name. The premium account was under the name of [redacted], presumably his wife. It was further discovered that a joint credit card in the name of the customer and [redacted] paid for the subscription.

The JSSS called the customer to explain the above noted findings. The premium account has been canceled and customer has been refunded the last charge to the credit card. Customer should see a refund in 3-5 days. There will be no future charges to the credit card.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Review: Upon signing up for "The Ladders" website, I immediately started receiving 3rd party recruiting emails from three shady practices. One particular group requested $5K in fees to help find a job. I did not opt-in to share any of my information.Desired Settlement: I would like a refund and an apology. The customer service representative I corresponded with online didn't have a clue -- appears to be another third party customer service support vehicle.

Business

Response:

We have received your letter, dated October **, 2015. Please note for your files that we have resolved this matter. Our Senior Job Search Adviser has refunded this customer the disputed amount of $25.00, which is what was requested. The customer should already see the refund on their statement. Please note our customer service team had spoken to the customer about getting contacted by a third party. The customer was asked to send additional information in order to research the matter, however, no information was ever sent. TheLadders apologizes to the customer for any inconvenience. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant/ Contract Administrator

Review: I have cancelled my membership with this company more than once, but yet they continue to bill me via auto-pay.Desired Settlement: I would like an apology from the CEO and a refund of all payments for aggravations.

Business

Response:

Dear [redacted]:

We have received your letter, dated June **, 2013. Please note for your files that we have resolved this matter. The Job Search Support Specialist did an exhaustive search of our email systems, and we did not locate any email notice of cancellation from the customer. However, in the spirit of customer satisfaction, please note that we completely unsubscribed customer from the premium membership, thus cancelling any future automatic renewal payments. Furthermore, we have refunded this customer the total fee of $37.78. The customer should see the refund in 3- 54 business days.

Additionally, we want to take a moment to address the auto-renewal policy. Please note that on the TheLadders' website, under the Join Now page, it clearly states the automatic renewal terms. This information is located in plain sight, near the "Join Now" button (please refer to Exhibit A, a screen shot of TheLadders' website, with the terms of auto-renewal circled). The terms of auto- renewal arc also reiterated in the Terms of Use as well. There is language in the terms that clearly state our cancellation policy. Customer can cancel the premium subscription at any time by clicking the unsubscribe link noted below the cancellation policy or customer can call customer service.

TheLadders apologizes to the customer for any inconvenience.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Regards,

Consumer

Response:

While there response is not accurate, I would expect nothing different from them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May [redacted] 2013, I purchased a professional resume writing service product from TheLadders.com to have a professional resume written for $395. I was contacted by a resume writer [redacted] who proceeded to ask me a serious of questions as to what type of job I was looking to obtain. He said the resume would be available in about 5 business days. [redacted] asked me for a copy of the current resume that I had. On or about May [redacted], I was emailed a copy of the resume [redacted] wrote. I was abosultely appalled and shocked because [redacted] copy and pasted my resume and handed it off as the professional resume he wrote. There was absolutely no changes whatsoever to what I already had on my current resume and it was even worse than before. I have requested a refund numerous times from this company for scamming me out of $395 and to no avail. They refuse to give me my money back. [redacted] and [redacted] were not willing to work with me for [redacted] copying and pasting my resume into a new one.Desired Settlement: I would like a full refund of the $395 I paid for the professional resume. As mentioned before, [redacted] copied and pasted my current resume and made no changes whatsoever and pawned it off as their product. They did nothing to add value to my resume besides copy it.

Business

Response:

Dear [redacted]:

We have received your letter, dated March **, 2013. Please note for your files that we have resolved this matter. Despite our best efforts to work with Customer to create a resume to her satisfaction (as detailed below), we issued Customer a full refund of $395.00 011 this date. The customer should see the refund to her credit card in 3-5 business days. Also, we would like to address certain facts that were omitted from Customer's complaint.

Please note the details as follows:

1. The Customer purchased the service for her niece [redacted] on 5/**/2103.

She submitted a version of the resume to be updated. Attached as Exhibit A.

2. Main contact has been with Customer and not her niece, [redacted] (with the exception noted in No. 3 below).

3. Customer in her letter claims that she spoke with our resume writer, [redacted] on 5/**/2013. In reviewing our records, it was [redacted] spoke with [redacted], not the Customer.

4. [redacted] received resume on 5/**/2013. The revised resume is attached as Exhibit B.

5. Customer sent Resume Operations the first escalation on 6/*/2013.

Customer claimed that "resume isn't up to par for an executive level resume -to fix it or process a refund."

6. Resume Operations spoke with [redacted] on 6/*/2013. He informed us that he sent a message 5tating that he was willing to work with [redacted] and defend the work that he has created for her.

7. Resume Operations gathered the necessary information to investigate claim from June [redacted] to June [redacted]. Resume Operations found that the resume was a different document than the original provided and agreed to allow the Customer to work with a new writer.

8. Resume Operations responded to Customer on 6/**/2013, informing her that it was willing to work with her and her niece to recreate her resume and set her up with a new writer.

9. Customer responded on 6/**/2013 and demanded refund.

1.0. Resume Operations resent an e-mail on 6/**/2013 explaining that Company does not issue refunds since the resume writer completed the process, and reminded Customer. that this is stated in the terms and conditions. Again, Resume Operations offered to work with Customer and assign a new writer.

As noted above, Customer has been issued a full refund. We hope you deem this matter closed for your files.

Regards,

Review: Theladders.com, misrepresents themselves [redacted] having a strong database of job that the consumer would be interested in. They do not reveal these jobs until they receive a payment from the consumer. Once payment is made, the consumer realizes that Theladders.com does not know of any jobs that the consumer said he was interested in. Once consumer asks for his/her money back, Theladders.com refuses. TOTAL RACKET in a time of VULNERABLE out of WORK consumersDesired Settlement: money back and Theladders.com shut down, or fined so that they represent themselves truthfully

Business

Response:

Dear [redacted]:

We have received your letter, dated September **, 2013. Please note for your files that we have investigated this matter regarding customer’sclaim. On the claim, Customer noted that a product or service was purchased on September [redacted], 2013 and that a problem occurred on September [redacted], 2013. Customer also claimed to have contacted TheLadders on September [redacted] 2013.

One of our Job Search Support Specialist ("JSSS") researched Customer's account into our systems, Please note the following:

• Customer currently has a Basic account. When people sign up for our services, they have the choice of one of two types of accounts- Basic or Premium. The website clearly states what access comes with the Basic subscription (free) and what access comes with a Premium (paid) subscription. Please see Exhibit A which is a screen shot of the sign up page, As noted on the screenshot, a Basic subscription provides customers with access to Job Titles only (see language circled in purple). If customer wants more details of the position, customer must sign up for a Premium subscription for full access. TheLadders offers different Premium subscription periods in which customers can pay month to month or pre-pay a discounted, quarterly, semi-annual or annual subscription fee. Also, the sign up page references our "Terms of Use." It is a hyperlink on the site that any visitors to the site can read prior to signing up for a membership account. The Terms of Use (attached as "Exhibit B") clearly discloses our policies pertaining to renewal, cancellation and links to third party sites/ content.

• Customer did sign up for a premium subscription in June 2011 for the fee of $30.34. Less than a month later, customer was given a. partial refund of $21.67 and the account was changed back to Basic. Please refer to the screenshot of customer's payment history ("Exhibit C"). This is the only payment history we have for this customer. At no other time do we see any fees that total $200 as noted on Customer's complaint. Furthermore, we do not see any record of anyone with the name of [redacted] or the email address of [redacted] upgrade to any paid premium subscription on or about September [redacted], 2013,

• Customer has been accessing TheLadders site as a Basic account user. Our systems show that Customer last accessed his account on June **, 2013 (see "Exhibit D"). As noted above, Customer does not pay any fee for his Basic account. If Customer is dissatisfied with the access as a Basic Account user, but does not wish to upgrade to Premium again, Customer can cancel his account altogether and no longer receive any emails, newsletters from TheLadders as well have no further access to the site. Customer can view the Cancellation policy under the Terms of Use or call [redacted] to cancel the subscription.

• Finally, in reviewing our communication records in [redacted] that tracks all phone calls and emails to and from Customers, our last record of communication from client was dated May **, 2012. Basic subscription customers receive emails/newsletters that are periodically distributed from TheLadders to customers. Also, anytime customers contact TheLadders to ask questions, log a complaint or discontinue service, it is noted in the Salesforce system. Please note customer's response to TheLadders May 2012 newsletter in Exhibit E.

Based on the "Desired Settlement" expressed in Customer's complaint, we already granted a partial refund (which was the majority of the premium subscription fee paid by customer in 2011). No other fees were charged to Customer's credit card since that date. As noted in Exhibit A and Exhibit B of this communication, it is clearly displayed on TheLadders website the subscription levels we offer as well as the terms of use that govern the service.

We hope your office deems this communication as satisfactory for its files. Please contact me if you have any questions.

Regards,

Review: In January of 2015, I unsubscribed to the on-line Ladders job finding service. In my most recent credit card statement (March), I was charged $27 for a monthly subscription fee. I attempted to contact a representative at the Ladders about this unlawful charge but was not able to locate a means to call or e-mail my concerns.Desired Settlement: I would like a $27 credit back to my credit card and an e-mail assurance from The Ladders acknowledging cancellation of the policy and that no further charges will be processed.

Business

Response:

We have received your letter, dated April *, 2015. Please note for your files that we have resolved this matter on April *, 2015. The customer was refunded the requested amount of $27.00. Customer should see his credit card refunded within 3-5 days. Also, customer’s subscription to our Premium service has been terminated and an email assurance acknowledging cancellation was sent to the customer.

Review: Several months ago, I sent a request to TheLadders.com to cancel my auto-renewing subscription, which renews on a 3-month cycle. On 8/**, I noticed a $49 charge to my credit card, clearly indicating that the subscription had renewed, despite my previous request. I wrote a message to their help department asking for a refund, as I have not been using their services for several months, nor do I intend to. I received the following automated reply: ----- This is an automated response. Thanks for writing in. We did receive your request to cancel at which time we set your account to NOT auto-renew, which means you won't be charged again. Your Premium membership will now expire at the end of your subscription, at which point you will be automatically downgraded to our Basic (free) membership. Have a great day! ----- I sent a second message asking for a reply that specifically responds to my concern, and I received the same automated message listed above.Desired Settlement: I wish to have the $49 refunded for a subscription for services I have not used nor intend to use. It's irrelevant why a previous request for cancellation was not processed. Let's just get this refunded.

Business

Response:

Dear [redacted]:

We have received your letter, dated August **, 2013. Please note for your files that we have resolved this matter on our own. Our Job Search Support Specialist ("JSSS") refunded the fee of $49.00 and cancelled customer's premium subscription.. Customer's credit card will no longer be charged for the premium service.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Regards,

Legal Administrator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I went thru TheLaddars and applied for a Personnel/Administrative assistant position with [redacted] on 5/**/2015. This application was then transferred to [redacted]. Someone claining to be from [redacted] e-mailed me ([redacted]) and advised that [redacted] would be contacting me through g-mail to interview me for the position. He did, and I was accepted for the position. I researched [redacted] and found it to be a true company, so believed in this interview and position. Also,during the interview, [redacted] first sent me a link for the company to review ( [redacted]) However, this was a scam. I would think TheLaddars would be more careful in what they refer a person to apply for. I did not expect to be scammed by a recommendation by such a leading company as TheLaddars. I will not trust recommendations or recommend TheLaddars services to anyone due to this. I believe TheLaddars needs to review their policies and apologize (at the very least) for this incident to me and anyone else that has been scammed by your recommendations.

Review: Theladders.com claims they are a exclusive job listing service for executive level positions. This is a false statement. Most of the jobs that I have applied for re-direct me to a companies website which are available for free from several services. I have applied for at least 25-30 jobs and never even received a phone call or emails from the jobs that are listed by recruiters. There is NO quality control on whether these are real jobs or not. I escalated to there senior executives and got a call from a Customer Service Person who said they would send me statistics on how many people get hired by there service. Never received then. This company charges $49 a quarter and does NOT live up to there claims. This is a total SCAM and should be shutdown.Desired Settlement: I would like a FULL refund for the 1.5 year of service I paid for with Zero Results.

Business

Response:

Dear [redacted]: We have received your letter, dated September **, 2015. Please note for your files that we have resolved this matter on September **, 2015 and had previously worked on it on August **, 2015 . The customer had been refunded on August ** the amount of his last charge from August **, 2015 equal to $49.00. He should have already received that refund . Additionally, we want to take a moment to address a few of his claims, Dan receives a lot of hiring alerts and recruiters have been viewing and downloading his resume. According to our data, he hasn't been actively applying to positions. He applied to two in July and the next most recent is one in May. People with active applications usually get the most contacts from employers. We recommend applying to between 3 and 5 positions per week or that he isn't seeing enough relevant jobs to apply to. He is looking to be a Vice President in IT. We have at least 500 results in all of the Saved Searches he has set up. If he is looking for VP of Infrastructure positions, based on his previous experience, we currently have 194 of those on site. We reached out to him on August **, 2015 to give him the tips above and answer any questions he had. He did request stats on success rate and we let him know the most popular reason people cancel but he wanted in-depth statistics. His feedback was noted and as was the request that there be more statistics available. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant / Contract Administrator

Review: The company continues to charge me for renewal even though I cancelled their services last year.

I've been through this six months ago when I disputed their renew charge.

I have contacted my credit card company for another charge for June 2014.Desired Settlement: Remove me from their customer list. Cease attempting to charge me a renewal fee.

Business

Response:

We have received your letter, dated July *, 2014. Our Job Search Support Center (JSSC) has researched this matter concerning [redacted]. Our records show that [redacted] unsubscribed on December **, 2013 under the email address: [redacted]. However, he has another account that he did not list under his name or the email address provided. We have identified the additional account registered under the following name and email address: [redacted] – [redacted]

A reminder email was sent to [redacted] prior to each renewal with the last email being sent on May **, 2014. Per the attached complaint, we have refunded the disputed charge and emailed [redacted] to explain what has occurred.

There will be no future charges to the credit card and an email was sent to him on July **, 2014 to confirm the refund.

We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.

Regards,

Review: Theladders employs auto renewal of subsription without adequate warning and without confirmaton once billing happens. I would never have auto renewed.Desired Settlement: refund and better disclosure of decptive techniques

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up with the ladders for a few months in 2014 before I found my permanent full time job in May of 2014. I cancelled my monthly subscription with them a year ago, in April or May of 2014, I do not have the exact date. They had an auto billing payment plan of $25.00

I cancelled with them last year and I went to review all my activity for my credit card over the last year and they have been billing me, erroneously for the last year. I cancelled my monthly subscription over a year ago. I would have called them or emailed them but it is impossible to find any contact information including an email address or phone number. Their records will show I never logged in during that time period to the account and their company is a big scam and they know it. They do not send any email receipts of payment and when I went to cancel again as soon as I found out they were still billing me last week, they still did not send a confirmation of cancellation. Again, their records will show that I never logged-in to check my account and I did cancel my subscriptionDesired Settlement: I want ladders to refund 100% of my monies since June of 2014, they billed me $25 each month.

Business

Response:

We have received your letter, dated May **, 2015. Please note for your files that we have resolved this matter. Our [redacted] did an exhaustive search, and we did not locate any attempt to cancel the services. However, in the spirit of customer satisfaction, please note that we completely unsubscribed customer from the premium membership, thus cancelling any future automatic renewal payments. Furthermore, we have refunded this customer a total of $125.00, which is equivalent to all of her payments from 2015. The customer should see the refund in 3- 5 business days. Additionally, we want to take a moment to address the auto-renewal policy. Please note that on the TheLadders’ website, under the Join Now page, it clearly states the automatic renewal terms. This information is located in plain sight, near the “Join Now” button. The terms of auto- renewal are also reiterated in the Terms of Use as well. There is language in the terms that clearly state our cancellation policy. Customer can cancel the premium subscription at any time by clicking the unsubscribe link noted below the cancellation policy or customer can call customer service. TheLadders apologizes to the customer for any inconvenience. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, [redacted]

Review: I have tried for at least 6 months + to stop the Ladders from debiting my credit card. No matter how many times I call in and say I want to cancel the service or dispute it with my credit card they still keep debiting my credit card. They stopped the service for a while but stated that because I opened their email that it restarted again??Desired Settlement: I want them to STOP the service once and for all. I haven't used this service in years and don't want it any longer. I just want them to stop billing my credit card.

Business

Response:

Dear [redacted]: We have received your letter, dated May **, 2015. Please note for your files that we have resolved this matter. Our [redacted] was able to conduct an intensive search of the system and unsubscribed her from our email listing. The customer should no longer see any further billings on her credit card. He has contacted the customer informing him of this unsubscribe action and she seems satisfied with our efforts. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, [redacted]