TheLadders.com

On October *, Jonathan B*** from The Ladders confirmed my membership was cancelled and I would no longer receive emails from The Ladders I received unwanted spam from The Ladders on October **, I attempted to call The Ladders using the number in the confirmation email I was left on hold for minutes and forwarded to voice mail

The Ladder company bills my credit card 4x @I have repeatedly told them this has been cancelled for yearsI did the trial at N/C and cancelled before trial was over I'm still getting billed and each time I call my cc company a dispute itI've been call the ###-###-#### number on the website and I get disconnected NEVER able to reach anyoneThey even had a chat button but that does not work eitherThis unethical and NOT professional at allThey need to stop charging my cc NOW

I have used theLadders in the past with no promising results but up until now, I had no real issues with this organizationOn Nov **, 2017, *** sent me one of their followup e-mails for a job which seemed like a perfect fit for me so I decided to apply for this positionThe position in question was for an IT manager at *** *** *** in *** **Their e-mail opened with "Still interested?" and went on to list the job posting that I had previously looked at on ***Their on line process requires you to subscribe to their membership before you can apply, So I clicked on the "Upgrade now to apply" button in the e-mail, which forwarded me to their site where I paid $for a day membership only to be forwarded to a screen stating this position was no longer availableHad I waited for multiple days, this would be understandable but I literally applied for this position within minutes of receiving their e-mailThe fact that *** is sending ou

We have received your letter, dated April *, Please note for your files that we have resolved this matter on April *, The customer was refunded the requested amount of $Customer
should see his credit card refunded within 3-daysAlso, customer’s subscription to our Premium service has been terminated and an email assurance acknowledging cancellation was sent to the customer

I requested the service be discontinued less than hours after they took $from my account I immediately asked for cancellation and a full refund per their policy I have yet to receive a reply back

Repeated attempts to remove myself from the mailing list have failedOn the website, the email address provided to remove myself results in an email bounce back

I have canceled my Ladders subscription several times on the web, the last time being on 11/**/(I have email confirmation of the cancelation from Ladders to prove this), but they keep charging me $every quarter (3/*/17, 6/*/17, 9/*/17, 12/*/17) I called their number (###-###-#### and ###-###-####) several times, but they disconnect on me I demand that they refund me the $x = $that they charged me, and to STOP charging my credit card in the future quarters

Company will not spot spam emailing me

We have received your letter, dated May **, Please note for your files that we have resolved this matterOur *** *** *** *** did an exhaustive search, and we did not locate any attempt to cancel the servicesHowever, in the spirit of customer satisfaction, please note that we
completely unsubscribed customer from the premium membership, thus cancelling any future automatic renewal paymentsFurthermore, we have refunded this customer a total of $125.00, which is equivalent to all of her payments from The customer should see the refund in 3- business daysAdditionally, we want to take a moment to address the auto-renewal policyPlease note that on the TheLadders’ website, under the Join Now page, it clearly states the automatic renewal termsThis information is located in plain sight, near the “Join Now” buttonThe terms of auto- renewal are also reiterated in the Terms of Use as wellThere is language in the terms that clearly state our cancellation policyCustomer can cancel the premium subscription at any time by clicking the unsubscribe link noted below the cancellation policy or customer can call customer serviceTheLadders apologizes to the customer for any inconvenienceWe hope that your office deems this matter satisfactorily resolvedPlease contact me if you have any questionsRegards, *** *** *** ***/ *** ***

Dear [redacted]: We have received your letter, dated September **, 2015. Please note for your files that we have resolved this matter on September **, 2015 and had previously worked on it on August **, 2015 . The customer had been refunded on August ** the amount of his last charge from August **, 2015...

equal to $49.00. He should have already received that refund . Additionally, we want to take a moment to address a few of his claims, Dan receives a lot of hiring alerts and recruiters have been viewing and downloading his resume. According to our data, he hasn't been actively applying to positions. He applied to two in July and the next most recent is one in May. People with active applications usually get the most contacts from employers. We recommend applying to between 3 and 5 positions per week or that he isn't seeing enough relevant jobs to apply to. He is looking to be a Vice President in IT. We have at least 500 results in all of the Saved Searches he has set up. If he is looking for VP of Infrastructure positions, based on his previous experience, we currently have 194 of those on site. We reached out to him on August **, 2015 to give him the tips above and answer any questions he had. He did request stats on success rate and we let him know the most popular reason people cancel but he wanted in-depth statistics. His feedback was noted and as was the request that there be more statistics available. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant / Contract Administrator

Dear [redacted]: We have received your letter, dated September **, 2015. Please note for your files that we have resolved this matter on September **, 2015 and had previously worked on it on...

August **, 2015 . The customer had been refunded on August ** the amount of his last charge from August **, 2015 equal to $49.00. He should have already received that refund . Additionally, we want to take a moment to address a few of his claims, Dan receives a lot of hiring alerts and recruiters have been viewing and downloading his resume. According to our data, he hasn't been actively applying to positions. He applied to two in July and the next most recent is one in May. People with active applications usually get the most contacts from employers. We recommend applying to between 3 and 5 positions per week or that he isn't seeing enough relevant jobs to apply to. He is looking to be a Vice President in IT. We have at least 500 results in all of the Saved Searches he has set up. If he is looking for VP of Infrastructure positions, based on his previous experience, we currently have 194 of those on site. We reached out to him on August **, 2015 to give him the tips above and answer any questions he had. He did request stats on success rate and we let him know the most popular reason people cancel but he wanted in-depth statistics. His feedback was noted and as was the request that there be more statistics available. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant / Contract Administrator

We have received your letter, dated May **, 2015. Please note for your files that we have resolved this matter. Our [redacted] did an exhaustive search, and we did not locate any...

attempt to cancel the services. However, in the spirit of customer satisfaction, please note that we completely unsubscribed customer from the premium membership, thus cancelling any future automatic renewal payments. Furthermore, we have refunded this customer a total of $125.00, which is equivalent to all of her payments from 2015. The customer should see the refund in 3- 5 business days. Additionally, we want to take a moment to address the auto-renewal policy. Please note that on the TheLadders’ website, under the Join Now page, it clearly states the automatic renewal terms. This information is located in plain sight, near the “Join Now” button. The terms of auto- renewal are also reiterated in the Terms of Use as well. There is language in the terms that clearly state our cancellation policy. Customer can cancel the premium subscription at any time by clicking the unsubscribe link noted below the cancellation policy or customer can call customer service. TheLadders apologizes to the customer for any inconvenience. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, [redacted]/ [redacted]

Dear [redacted]:We have received your letter, dated March **, 2016. Please note for your files that we have resolved...

this matter. Our Senior Job Search Adviser was able to conduct an intensive search of the system and his information has been removed. The customer should no longer receive any further communications. She has contacted the customer informing him of this unsubscribe action and he seems satisfied with our efforts. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.Regards,Julia S[redacted]Staff Accountant/Contract Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I am not completely satusfied but will accept this as a resolution to my complaint.  I am further disappointed that I had to get the customer service group from my credit card involved in order to come to a resolution.
Sincerely,
[redacted]

I went thru TheLaddars and applied for a Personnel/Administrative assistant position with [redacted] on 5/**/2015. This application was then transferred to [redacted]. Someone claining to be from [redacted] e-mailed me ([redacted]) and advised that [redacted] would be contacting me through g-mail to interview me for the position. He did, and I was accepted for the position. I researched [redacted] and found it to be a true company, so believed in this interview and position. Also,during the interview, [redacted] first sent me a link for the company to review ( [redacted]) However, this was a scam. I would think TheLaddars would be more careful in what they refer a person to apply for. I did not expect to be scammed by a recommendation by such a leading company as TheLaddars. I will not trust recommendations or recommend TheLaddars services to anyone due to this. I believe TheLaddars needs to review their policies and apologize (at the very least) for this incident to me and anyone else that has been scammed by your recommendations.

Dear [redacted]: We have received your letter, dated July **, 2016. Please note for your files that we have resolved this matter. Our Team Lead - UX Advocates was able to conduct an intensive search of the system and unsubscribed him from our email listing. All accounts associated with him have been...

cancelled. The customer should no longer receive any further communications. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant/Contract Administrator

We have received your letter, dated October **, 2015. Please note for your files that we have resolved this matter. Our Senior Job Search Adviser has refunded this customer the disputed amount of...

$25.00, which is what was requested. The customer should already see the refund on their statement. Please note our customer service team had spoken to the customer about getting contacted by a third party. The customer was asked to send additional information in order to research the matter, however, no information was ever sent. TheLadders apologizes to the customer for any inconvenience. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions. Regards, Julia S[redacted] Staff Accountant/ Contract Administrator

TheLadders.com website looks somewhat upscale and draws people in with its hinting that their professionals and their site have the right job fit. However, after the 45 minutes it takes to build your unique profile and uploading your resume, they have the audacity to tell you your dream job is a click away for a $99.00 membership fee.
True, a Basic Membership is free. This membership floods your email with hints to use upgrade your membership so you can see the jobs which have become available. Do they not understand that these companies, along with actual employment assistance sites, already show this information? And in addition to being able to view these positions on these alternate sites, we are able to view it for free.
The daily emails, if unsubscribed, still show up in other forms. You have to go into your Basic Membership Account to update your email preferences. No live help, no actual direction, a total waste of time and energy that I need to find my own job!
It is a disgrace to our human condition that a company would advertise assistance to people looking for work (Why? Because we are not working & we need to make money!) with a mediocre website that forces you to pay to view the information, and then to submit your resume. SHAME ON YOU THELADDERS.COM!!! You have run out of rungs low enough to feed off people. This site should be banned and they can descend their own ladder to hell!!!

Dear [redacted]:We have received your letter, dated March **, 2016. Please note for your files that we have resolved this matter. Our Senior Job Search Adviser was able to conduct an intensive search of the system and his information has been removed. The customer should no longer receive any further...

communications. She has contacted the customer informing him of this unsubscribe action and he seems satisfied with our efforts. We hope that your office deems this matter satisfactorily resolved. Please contact me if you have any questions.Regards,Julia S[redacted]Staff Accountant/Contract Administrator

Dear [redacted]:   We have received your letter, dated December **, 2016.  Please note for your files that we have resolved much of this matter on our own.  [redacted] contacted our Customer Experience Advocate team requesting a full refund for his paid membership. He was offered a refund...

for one quarter, equivalent to $49. Membership fees are typically nonrefundable. On December **, 2016, our Technical Support Specialist responded to [redacted], as he was not satisfied with our offer. Upon further review, an exception was made, and [redacted] was refunded two more charges, for a total refund of $147. [redacted] was informed of the auto-renewal policy of our Premium subscription and it was reiterated to him that membership fees are typically non-refundable. This was seen as an acceptable solution by [redacted]. (Please refer to Exhibit A)   Please note that on the Ladders’ website, the auto-renew policy is clearly stated on the sign up page. This information can also be found on our Terms of Use page and is included in the confirmation email a customer receives when he/she upgrades. [redacted] received this email on August **, 2014.   The language clearly states that all subscriptions automatically renew, and notes customer’s obligations to follow the Terms of Use and Privacy Policy.  Also, there is language clearly stating that subscribers can terminate this service at any time during the service term in accordance to the Cancellation/Refund Policy or by calling customer support. Our Terms of Use also states that all membership fees are non-refundable.  A screen shot of the language from our Terms of Use is attached as Exhibit B.   We hope that your office deems this matter satisfactorily resolved.  Please contact me if you have any questions.   Regards, Julia S[redacted] Staff Accountant