Things Remembered, Inc.

We are working with the customer as we have no purchases shown for these items, however we will provide the items and personalization as requested

Hello-Please contact the police to file a report if you believe that your phone has been stolen. We will fully cooperate with a police investigation. Thank you

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I only wish to know if the business needs my name and address, and whether I should ship the wristwatch back to them (and if so, at what address).  
Regards,
[redacted]

We apologize for this situation.  This order has been refunded in full.

This has been forwarded to our HR department.  They will follow up with Vanessa.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Feb 19 (1 day ago)tomeHello Ms. S[redacted]I wanted to provide a quick update.To begin, all employees are encouraged to Go Paperless to receive electronic W-2s to avoid...

this frustration for all.The W-2 was sent to the address as provided, which matches below.Unfortunately, the employee neglected to provide an apartment number so it was returned.We contacted her on Friday, received the apartment number and resent the W-2 to her.We also provided her with documentation so she could reprint on-line if she desires.Please let me know if you need any other information from me.Thanks,Rebecca M[redacted]Payroll ManagerThings Remembered, Inc.[redacted]All Employees are encouraged to Go Paperless, sign up for Electronic W2s through ADP iPay

We are sorry for the poor experience.  We would like to follow up.  Can you provide the location of the store that you visited so that we can address this?

We are terribly sorry for this situation.  All items have been reordered and we have refunded this order IN FULL.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just don't want to use Revdex.com to receive some gift vouchers and let other Customers keep suffering because of the malpractices this Business is into. I would like to know from Business that what is their stand on the issue that they have the item but don't want to fulfill as they have increased the prices? This is the scenario which has happened with multiple orders in June where on one side they were saying that the items are unavailable but at the same time similar items were available for sale on their website at a higher price. This is sheer cheating with Customers.
Regards,[redacted]

This customer has been removed from our mail/email lists per her request.
 
[redacted]

Order was placed 4/14 with a delivery date of 4/23.
Our system shows that we received one email on 4/28, and 1 phone call, also on 4/28, requesting a refund.
A refund request form was completed and the refund will settle with our bank tonight at midnight.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Their response resolves this complaint for me. 
Sincerely,
[redacted]

Hello-We have searched our Customer Service Inbox and we have no email from the email address listed in this complaint.  We will reach out to the customer directly to answer any questions.

Hello-
We will process a refund for the engraving and 50% of the price of each travel mug.

The customer has contacted us directly and we will provide the refund as requested.

From: M[redacted], Diane ** Date: Wed, Jan 4, 2017 at 4:15 PMSubject: RE: ID [redacted]To: [redacted]
[redacted]
 
We will send a prepaid return label and also refund the customer’s purchase.

We are veru sorry for the misinformation.  We will process a FULL refund which will settle with our bank at midnight tonight, 1/6/16.