Hi ***, Thank you for contacting ThinkGeekAs you know, we had identified an error at our fulfillment center and I am very sorry that your order was affectedI see that a full refund was issued on February You should see the refund reflected on your credit card statement now but if you do not, please contact your bankI would really hate to cause your grandchild any more disappointment! I see that we have one of the Star Wars Remote Controlled Lightsaber Room Light at our fulfillment center and I am sending one, complimentary, to youYour new order number is [redacted] and it will be shipped via Express shipping to get it to you as quickly as possibleWe are very sorry for the inconvenience we caused you this holiday season and hope you give us another chance to provide you with geeky loot in the futureIf you have any other issues or concerns, please do not hesitate to contact us I hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that you did not receive your orderWe identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Upon looking into your order, I see that our Customer Care Agent issued a full refund back to your credit card, as well as a $ThinkGeek gift certificate, on January If you do not see the refund on your bank statement within the next business days, please contact your financial institution If there is anything else I can do to make this right for you, please do not hesitate to contact meI hope you have a nice day! Brisbane B [redacted] Operations Specialist
Hi [redacted] ,I sincerely apologize for the missing batteries and for severe delay responding to your emails We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog.I've issued an expedited replacement order, [redacted] You will receive tracking information for the order as soon as it gets loaded onto the truck I have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situation.If there is anything else I can do to make this right for you, please don't hesitate to ask Again, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
Hi ***I'm so sorry about the issues you had getting through to an agent and that your original order was lost! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations I research your order and I can see that you were able to get through and successfully get a replacement order set up I'm sorry to say that our agent set up the replacement for items that we do not have in stock, so they were backordered! I had our Warehouse Director personally look to see if we could find those items She was able to find a Pair of Giant Googly Eyes, and Blood Bath Shower Gel She was unable to find the Color-Change LED Candle Set with Remote & the S.H.I.E.L.DWatch, so I have issued a refund for those items If you are interested, we do have a Captain America Watch available which I can send you complimentary I have also issued a $gift card as an apology for this experience If I were in your shoes, I would be livid, and that is not how we want our customers to feel! If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays! Eva E [redacted] Customer Service Manager
Hi [redacted] ,I'm so sorry for the issues you had, and for not getting consistent information from agents I pulled up the order to investigate, and it does appear there was a problem with the package leaving the carrier's sort facility (the status update is not showing any updated or recent activity) I've opened an investigation, but the results will not be back in time for Christmas, and I want to get this resolved immediately.We were out of stock of the item, but the good news is that we just received a new shipment I see that you have already been refunded, so I have issued a complimentary replacement order, # [redacted] via expedited shipping since you have already been waiting for your orderWe have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situationIf there is anything else we can do to make this right for you please don't hesitate to ask! Happy holidays! Eva E [redacted] Customer Service Manager
Hi,I am sorry you had trouble with the shipping on your order I see you placed the order on 2/and it left our warehouse on 2/ Two to three day shipping would bring us to the weekend and this service doesn't deliver on the weekend unless it is scheduled for an extra fee That is why it is not being delivered until MondayI can refund a few dollars off the fee to maybe $charge to you but we are still paying for your expedited shipping costsThank you, Heather
Hi ***,Thank you for contacting ThinkGeek We are so sorry we were unable to fulfill part of your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations There is absolutely no excuse for this and we know we've let you down.After the issue was identified, our warehouse attempted to reship orders Unfortunately, only one of your items was able to be reshippedSince the other two items are out of stock, I have issued a full refund to your payment method You should see a refund of $on your bank statement within business days In addition, I have issued a $apology gift card (ID ) for this frustrating experience.If there is anything else I can do to make this better, please don't hesitate to askBrisbane B [redacted] Operations Specialist
Hi ***, Thanks for contacting ThinkGeek Customer Service I am sincerely sorry that your previous inquiries have not been resolved We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog We know you must be incredibly frustrated that you haven't received the second part your ThinkGeek order yet, and we sincerely apologize Customer satisfaction is very important to us and we are sorry that we failed to meet your expectationsI have issued a refund of the purchase price of the lost [redacted] Poster as well as the shipping chargesA refund of $should be reflected on your credit card statement within business daysAs an apology for the frustating experience, I have also issued you a $ThinkGeek gift certificate to use on a future purchaseThe gift certificate ID is [redacted] and will be valid for years If there is anything else I can do to make this right for you, please do not hesitate to contact meI hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hi, I am so sorry that you had an issue with CS Please note that I have looked over your order via your email address Please note that the total does match what was shipped You were not charged for the Shot Glass Set I have screen captured this for your review.I am also sorry that you received a blank email Thank you for bringing this to our attention and I have IT working on fixing thisPlease let me know if there is anything else I can help you withThank you
Hi [redacted] , I sincerely apologize for your package was lost, and that you were given incorrect information from our agents Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to coach the agent in question on how this should have been handled, as our refunds are issued immediately The agent also only issued a partial refund to you, so I have taken care of getting the remaining $refunded to your card In regards to your missing order, I pulled up the order to investigate, and it does appear there was a problem with the package leaving the carrier's sort facility (the status update is not showing any updated or recent activity)This unfortunately happens frequently during the holidays with high order volume, so I've opened an investigation to find out what happened I have issued a $gift certificate (ID [redacted] ) as an apology for this frustrating experience If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays! Eva E [redacted] Customer Service Manager
Hi ***.I'm so sorry for the negative experience you had with our Customer Care Team! I pulled up your account, and it appears as if the correct item was sent out to you in order # [redacted] I'm hoping that resolved your issue, but if not, please let me know immediately and I will get the correct item sent out to you.As an apology for this experience, I have issued a $gift card to your email address Hopefully you can put it to good use on our site! If there is anything else I can do for you to make this right, please don't hesitate to ask.Regards,Eva E [redacted] ThinkGeek Customer Service Manager
Hi [redacted] .We are sorry for any confusion regarding when your package should have been delivered We have investigated your order, and found that it was placed at 5:30pm on Tuesday 8/ If you go to your shipping" class="cuttext">href="http://www.thinkgeek.com/help/shipping.shtml?pfm=Search&t=shipping">shippi...⇄ information page, the following FAQ is there:"When will I get my stuff? If you select next day or 2-day shipping before 1pm ET, your order ships the same day." Since your order was placed after 1pm, it was not processed until the following day (8/13) and it was actually delivered within the guaranteed time frame on 8/ With that said, we do not like for any of our customers to walk away from us disappointed We consider our customers our friends, and we like to keep our friends happy We have issued a gift card for the amount you paid in shipping to the email address on your order If there is anything else we can do to make this right for you, please don't hesitate to askRegards, ThinkGeek Customer Care
Hi ***, Please see below for the breakdown of gift certificate usage as well as the remaining gift certificate balances (if applicable) Gift Certificate ID Gift Certificate Amount Gift Certificate Issuance Date Gift Certificate Redemption Date Current Gift Certificate Balance Order Total Notes Products Purchased with Gift Certificate Gift Certificate Issued to Gift Certificate Redeemed by Shipping address [redacted] $ 12/18/ 12/18/ $ $ Orders Total $Gift certificate was used on two separate orders Order 1: Fiendish Japanese Pocket Puzzle - Spiral, French Fry Dipping Cone [redacted] $ Order 2: Doctor Who Yahtzee, NERF Triad Elite 3-Dart Mini Blaster, Space Invaders Keychain Game [redacted] $ 12/18/ 12/18/ $ $ Full $balance was used on order Doctor Who Yahtzee, NERF Triad Elite 3-Dart Mini Blaster, Space Invaders Keychain Game Another recipient with same address that is listed on your account [redacted] $ 12/20/ 12/27/ $ $ Full $balance was used on order Doctor Who 50th Anniversary Travel Mug Set - 10th Doctor, Player Hoodie (XXXL) Another recipient with same address that is listed on your account [redacted] * You listed this as your billing address on order [redacted] $ 12/23/ 12/27/ $ $ $was used on order Doctor Who 50th Anniversary Travel Mug Set - 10th Doctor, Player Hoodie (XXXL) [redacted] - You listed this as your billing address on order [redacted] $ 12/27/ 12/27/ $ $ $was used on order Doomed Crystal Skull Shotglass, Minecraft Creeper Shirt (M), Player Hoodie (XXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/27/ 12/27/ $ $ Full $balance was used on order Doomed Crystal Skull Shotglass, Minecraft Creeper Shirt (M), Player Hoodie (XXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 1/9/ Not yet redeemed Full balance still on GC $ - - - Another recipient with same address that is listed on your account - [redacted] $ 12/23/ Order placed through corporate office12/27/ $ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/23/ Order placed through corporate office 12/27/ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/25/ Order placed through corporate office12/27/ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) [redacted] Another recipient with same address that is listed on your account [redacted] $ 12/29/ Order placed through corporate office12/27/ $ Full $used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) [redacted] Another recipient with same address that is listed on your account [redacted]
Hi ***, I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers We are also sorry for any frustration we have caused you! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your original order was one of the affected ordersOnce the warehouse had identified the issue, a reshipment of your order was sent via ***According to the [redacted] tracking, [redacted] , it was delivered on December We also see that an agent had responded to your email prior to the warehouse reshipping your orderThe agent issued a replacement of the two items in stock at the time and a refund of the TARDIS teapot that unfortunately, was out of stockThe [redacted] tracking, [redacted] , associated with the replacement order shows the package was delivered on December As an apology for the inconvenience we had caused, the agent also issued two $ThinkGeek gift certificates for you to use on a future purchaseIf you have not received the gift certificates, refund for the TARDIS teapot, or your merchandise, or if further assistance is needed, please let us know Brisbane B [redacted] Operations Specialist
Hi, I am so sorry it took so long to handle your email and complaint Please note that we have refunded you for the item you did not receive Please confirmThank you
From: [redacted] arial, sans-serif;">< [redacted] >Date: Fri, Dec 12, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected], I received the refund from Thinkgeek, shortly after I filed the complaint Thank you, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have documented chat transcripts where your company admits to cancelling those balances, so I could not use them when I wanted to The corporate order was 150$, not the total of the gift cards you suggested, Regards, [redacted] ***
Hi,My name is Heather and I am the Operations Manager at Thinkgeek I am so very sorry for the trouble you had I do see that the agent you spoke with did provide a gift certificate for $ Your GC # is href="https://admin.thinkgeek.com/admin/brain/orders/certs/detail.cgi?id=112c6c7...⇄ [redacted] if you would like to use itRegarding your order, I do see that it shipped on 12/5, tracking [redacted] We expedited the delivery for this and I see you should expect the order today I am so very sorry for the delay we experienced Our processing time is usually 1-business days but we experienced an increased volume during Cyber Monday and it delayed our shipments I apologize for any inconvenience and hope everything is okay going forward with your orderThank you, Heather
Hi [redacted] .I'm sorry for any trouble that you had cancelling your order Our warehouse processes orders very quickly to ensure that we can get orders out to our customers efficiently Once an order is sent to our warehouse, we cannot guarantee they will be able to catch it before it is loaded onto the truck From looking at this order, it appears as if the order cancellation was successful and you have been refunded, so I am a little bit puzzled by this complaint We strive to provide the best care possible to our customers, so please let me know if there is anything else we can do for you!Regards,ThinkGeek Customer Care
Hi ***, Thank you for contacting ThinkGeekAs you know, we had identified an error at our fulfillment center and I am very sorry that your order was affectedI see that a full refund was issued on February You should see the refund reflected on your credit card statement now but if you do not, please contact your bankI would really hate to cause your grandchild any more disappointment! I see that we have one of the Star Wars Remote Controlled Lightsaber Room Light at our fulfillment center and I am sending one, complimentary, to youYour new order number is [redacted] and it will be shipped via Express shipping to get it to you as quickly as possibleWe are very sorry for the inconvenience we caused you this holiday season and hope you give us another chance to provide you with geeky loot in the futureIf you have any other issues or concerns, please do not hesitate to contact us I hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that you did not receive your orderWe identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Upon looking into your order, I see that our Customer Care Agent issued a full refund back to your credit card, as well as a $ThinkGeek gift certificate, on January If you do not see the refund on your bank statement within the next business days, please contact your financial institution If there is anything else I can do to make this right for you, please do not hesitate to contact meI hope you have a nice day! Brisbane B [redacted] Operations Specialist
Hi [redacted] ,I sincerely apologize for the missing batteries and for severe delay responding to your emails We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog.I've issued an expedited replacement order, [redacted] You will receive tracking information for the order as soon as it gets loaded onto the truck I have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situation.If there is anything else I can do to make this right for you, please don't hesitate to ask Again, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
Hi ***I'm so sorry about the issues you had getting through to an agent and that your original order was lost! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations I research your order and I can see that you were able to get through and successfully get a replacement order set up I'm sorry to say that our agent set up the replacement for items that we do not have in stock, so they were backordered! I had our Warehouse Director personally look to see if we could find those items She was able to find a Pair of Giant Googly Eyes, and Blood Bath Shower Gel She was unable to find the Color-Change LED Candle Set with Remote & the S.H.I.E.L.DWatch, so I have issued a refund for those items If you are interested, we do have a Captain America Watch available which I can send you complimentary I have also issued a $gift card as an apology for this experience If I were in your shoes, I would be livid, and that is not how we want our customers to feel! If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays! Eva E [redacted] Customer Service Manager
Hi [redacted] ,I'm so sorry for the issues you had, and for not getting consistent information from agents I pulled up the order to investigate, and it does appear there was a problem with the package leaving the carrier's sort facility (the status update is not showing any updated or recent activity) I've opened an investigation, but the results will not be back in time for Christmas, and I want to get this resolved immediately.We were out of stock of the item, but the good news is that we just received a new shipment I see that you have already been refunded, so I have issued a complimentary replacement order, # [redacted] via expedited shipping since you have already been waiting for your orderWe have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situationIf there is anything else we can do to make this right for you please don't hesitate to ask! Happy holidays! Eva E [redacted] Customer Service Manager
Hi,I am sorry you had trouble with the shipping on your order I see you placed the order on 2/and it left our warehouse on 2/ Two to three day shipping would bring us to the weekend and this service doesn't deliver on the weekend unless it is scheduled for an extra fee That is why it is not being delivered until MondayI can refund a few dollars off the fee to maybe $charge to you but we are still paying for your expedited shipping costsThank you, Heather
Hi ***,Thank you for contacting ThinkGeek We are so sorry we were unable to fulfill part of your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations There is absolutely no excuse for this and we know we've let you down.After the issue was identified, our warehouse attempted to reship orders Unfortunately, only one of your items was able to be reshippedSince the other two items are out of stock, I have issued a full refund to your payment method You should see a refund of $on your bank statement within business days In addition, I have issued a $apology gift card (ID ) for this frustrating experience.If there is anything else I can do to make this better, please don't hesitate to askBrisbane B [redacted] Operations Specialist
Hi ***, Thanks for contacting ThinkGeek Customer Service I am sincerely sorry that your previous inquiries have not been resolved We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog We know you must be incredibly frustrated that you haven't received the second part your ThinkGeek order yet, and we sincerely apologize Customer satisfaction is very important to us and we are sorry that we failed to meet your expectationsI have issued a refund of the purchase price of the lost [redacted] Poster as well as the shipping chargesA refund of $should be reflected on your credit card statement within business daysAs an apology for the frustating experience, I have also issued you a $ThinkGeek gift certificate to use on a future purchaseThe gift certificate ID is [redacted] and will be valid for years If there is anything else I can do to make this right for you, please do not hesitate to contact meI hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hi, I am so sorry that you had an issue with CS Please note that I have looked over your order via your email address Please note that the total does match what was shipped You were not charged for the Shot Glass Set I have screen captured this for your review.I am also sorry that you received a blank email Thank you for bringing this to our attention and I have IT working on fixing thisPlease let me know if there is anything else I can help you withThank you
Hi [redacted] , I sincerely apologize for your package was lost, and that you were given incorrect information from our agents Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to coach the agent in question on how this should have been handled, as our refunds are issued immediately The agent also only issued a partial refund to you, so I have taken care of getting the remaining $refunded to your card In regards to your missing order, I pulled up the order to investigate, and it does appear there was a problem with the package leaving the carrier's sort facility (the status update is not showing any updated or recent activity)This unfortunately happens frequently during the holidays with high order volume, so I've opened an investigation to find out what happened I have issued a $gift certificate (ID [redacted] ) as an apology for this frustrating experience If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays! Eva E [redacted] Customer Service Manager
Hi ***.I'm so sorry for the negative experience you had with our Customer Care Team! I pulled up your account, and it appears as if the correct item was sent out to you in order # [redacted] I'm hoping that resolved your issue, but if not, please let me know immediately and I will get the correct item sent out to you.As an apology for this experience, I have issued a $gift card to your email address Hopefully you can put it to good use on our site! If there is anything else I can do for you to make this right, please don't hesitate to ask.Regards,Eva E [redacted] ThinkGeek Customer Service Manager
Hi [redacted] .We are sorry for any confusion regarding when your package should have been delivered We have investigated your order, and found that it was placed at 5:30pm on Tuesday 8/ If you go to your shipping" class="cuttext">href="http://www.thinkgeek.com/help/shipping.shtml?pfm=Search&t=shipping">shippi...⇄ information page, the following FAQ is there:"When will I get my stuff? If you select next day or 2-day shipping before 1pm ET, your order ships the same day." Since your order was placed after 1pm, it was not processed until the following day (8/13) and it was actually delivered within the guaranteed time frame on 8/ With that said, we do not like for any of our customers to walk away from us disappointed We consider our customers our friends, and we like to keep our friends happy We have issued a gift card for the amount you paid in shipping to the email address on your order If there is anything else we can do to make this right for you, please don't hesitate to askRegards, ThinkGeek Customer Care
Hi ***, Please see below for the breakdown of gift certificate usage as well as the remaining gift certificate balances (if applicable) Gift Certificate ID Gift Certificate Amount Gift Certificate Issuance Date Gift Certificate Redemption Date Current Gift Certificate Balance Order Total Notes Products Purchased with Gift Certificate Gift Certificate Issued to Gift Certificate Redeemed by Shipping address [redacted] $ 12/18/ 12/18/ $ $ Orders Total $Gift certificate was used on two separate orders Order 1: Fiendish Japanese Pocket Puzzle - Spiral, French Fry Dipping Cone [redacted] $ Order 2: Doctor Who Yahtzee, NERF Triad Elite 3-Dart Mini Blaster, Space Invaders Keychain Game [redacted] $ 12/18/ 12/18/ $ $ Full $balance was used on order Doctor Who Yahtzee, NERF Triad Elite 3-Dart Mini Blaster, Space Invaders Keychain Game Another recipient with same address that is listed on your account [redacted] $ 12/20/ 12/27/ $ $ Full $balance was used on order Doctor Who 50th Anniversary Travel Mug Set - 10th Doctor, Player Hoodie (XXXL) Another recipient with same address that is listed on your account [redacted] * You listed this as your billing address on order [redacted] $ 12/23/ 12/27/ $ $ $was used on order Doctor Who 50th Anniversary Travel Mug Set - 10th Doctor, Player Hoodie (XXXL) [redacted] - You listed this as your billing address on order [redacted] $ 12/27/ 12/27/ $ $ $was used on order Doomed Crystal Skull Shotglass, Minecraft Creeper Shirt (M), Player Hoodie (XXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/27/ 12/27/ $ $ Full $balance was used on order Doomed Crystal Skull Shotglass, Minecraft Creeper Shirt (M), Player Hoodie (XXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 1/9/ Not yet redeemed Full balance still on GC $ - - - Another recipient with same address that is listed on your account - [redacted] $ 12/23/ Order placed through corporate office12/27/ $ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/23/ Order placed through corporate office 12/27/ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) Another recipient with same address that is listed on your account Another recipient with same address that is listed on your account [redacted] $ 12/25/ Order placed through corporate office12/27/ $ Full $balance used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) [redacted] Another recipient with same address that is listed on your account [redacted] $ 12/29/ Order placed through corporate office12/27/ $ Full $used on order Doctor Who Dalek Invaders (XXXL), Doctor Who TARDIS Bath/Beach Towel, Mason Jar Shot Glasses, Pocket Stashes (Fire Starter) , Razer Carcharias Gaming Headset for PC/Xbox 360, TARDIS Pom Beanie, You Never Forget Your First Doctor (XXXL), You Never Forget Your First Doctor (XXXXL) [redacted] Another recipient with same address that is listed on your account [redacted]
Hi ***, I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers We are also sorry for any frustration we have caused you! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your original order was one of the affected ordersOnce the warehouse had identified the issue, a reshipment of your order was sent via ***According to the [redacted] tracking, [redacted] , it was delivered on December We also see that an agent had responded to your email prior to the warehouse reshipping your orderThe agent issued a replacement of the two items in stock at the time and a refund of the TARDIS teapot that unfortunately, was out of stockThe [redacted] tracking, [redacted] , associated with the replacement order shows the package was delivered on December As an apology for the inconvenience we had caused, the agent also issued two $ThinkGeek gift certificates for you to use on a future purchaseIf you have not received the gift certificates, refund for the TARDIS teapot, or your merchandise, or if further assistance is needed, please let us know Brisbane B [redacted] Operations Specialist
Hi, I am so sorry it took so long to handle your email and complaint Please note that we have refunded you for the item you did not receive Please confirmThank you
From: [redacted] arial, sans-serif;">< [redacted] >Date: Fri, Dec 12, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected], I received the refund from Thinkgeek, shortly after I filed the complaint Thank you, [redacted]
This customer was contacted and a replacement should be received by 9/Thank you, Heather Y [redacted] Operations Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have documented chat transcripts where your company admits to cancelling those balances, so I could not use them when I wanted to The corporate order was 150$, not the total of the gift cards you suggested, Regards, [redacted] ***
Hi,My name is Heather and I am the Operations Manager at Thinkgeek I am so very sorry for the trouble you had I do see that the agent you spoke with did provide a gift certificate for $ Your GC # is href="https://admin.thinkgeek.com/admin/brain/orders/certs/detail.cgi?id=112c6c7...⇄ [redacted] if you would like to use itRegarding your order, I do see that it shipped on 12/5, tracking [redacted] We expedited the delivery for this and I see you should expect the order today I am so very sorry for the delay we experienced Our processing time is usually 1-business days but we experienced an increased volume during Cyber Monday and it delayed our shipments I apologize for any inconvenience and hope everything is okay going forward with your orderThank you, Heather
Hi [redacted] .I'm sorry for any trouble that you had cancelling your order Our warehouse processes orders very quickly to ensure that we can get orders out to our customers efficiently Once an order is sent to our warehouse, we cannot guarantee they will be able to catch it before it is loaded onto the truck From looking at this order, it appears as if the order cancellation was successful and you have been refunded, so I am a little bit puzzled by this complaint We strive to provide the best care possible to our customers, so please let me know if there is anything else we can do for you!Regards,ThinkGeek Customer Care