Hi [redacted] , Thank you for contacting ThinkGeekI'm incredibly sorry for the service you received from our Customer Care Agent Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to address this with the agents in questionWe are also sorry that the warehouse had sent you Rutherford-Bohr Model Atom Earrings instead of the Anatomical Heart Necklace you purchasedWe see that an agent had responded to your previous ticket and a replacement order, 65a3db65a, was issued on December The [redacted] tracking, [redacted] , indicates that the package was delivered on December As an apology for the frustration, the Customer Care Agent also issued a $ThinkGeek gift certificateIf you have not received the package or the gift certificate or if further assistance is needed, please let us know Brisbane B [redacted] Operations Specialist
Thank you for your responseI hope you do make those changes to the return policy because I found it to be very frustratingAgain I am not looking for any kind of refund or anything extra all I wanted was to return the product so I could get something elseHowever what is done is done and I'm sure the useless box will be a great gift Also thank you for the offer of a $coupon but I don't think I will need itInstead could you make a donation here, this is a close friend of mine who lost both of his parents to cancer [redacted] Thank you, [redacted]
Hi ***.Thanks for contacting ThinkGeek Customer Service I sincerely apologize for the delay getting back to you We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog We know you must be incredibly frustrated that you haven't received your ThinkGeek order yet, and we sincerely apologize for the delay We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations.The good news is that we do still have stock, so we have issued a replacement order [redacted] via expedited shipping We have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situationIf there is anything else I can do to make this right for you, please don't hesitate to askAgain, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you, I will share this information with my payment providerYou can also find their statement about proccess below: Dear ***, Thank you for your emailYour account shows a pre-authorisation made by Thinkgeek.com Should we not receive the settlement from the merchant the funds will be credited back to your [redacted] Virtual card when the authorisation expires When you make a payment online, what happens initially is that a merchant pre-authorises the amount specified on your [redacted] Virtual card and then proceeds to settle that charge at a later dateThereby, the real balance on your [redacted] Virtual card will be reduced; however the transaction will not show on your [redacted] account statement until the merchant has settled It means a merchant has reserved the funds on your [redacted] Virtual Card but not proceeded to complete the transaction (it may have been cancelled) in which case the funds will be automatically refunded to your [redacted] Account as soon as the pre-authorization has expiredThis may take up to days under [redacted] guidelinesWe hope the above attends to your query however should you require further assistance please do not hesitate to contact usBest RegardsDanielaCustomer SupportRegards, [redacted]
Hi ***, Thanks for contacting ThinkGeek Customer Service We are so sorry your order was delayed in reaching you! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations There is absolutely no excuse for this and we know we've let you downOnce our fulfillment center had identified the issue, they attempted to reship your orderUnfortunately, two of the items were out of stock at the time and I see that an agent has issued a refund of these items back to your credit card as well as a $ThinkGeek gift certificate as an apology for the inconvenience I have issued a refund of the taxes charged on these items as wellThe warehouse was able to reship your Star Trek The Original Series Uniform HoodieUpon checking the [redacted] tracking, I see that it was delivered on December If you have not received the refund, gift certificate, or the hoodie, or if you need further assistance, please let us knowBrisbane B [redacted] Operations Specialist
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This was only a partial responseAlthough I appreciate your commitment to adding disclaimers to future emails, this however, does not remedy the email in questionWill you or will you not honor the promotion offered Monday, August 16th; "20% OFF EVERYTHING" as readThis email was the equivalent of a coupon printed at home, driving to a store, and only then being told of restrictionsEven though this is an online store, it doesn't excuse the fact that an offer was made which directed people to your store only to find the offer had restrictionsI'm sure I am not the only person that found this dishonest and misleading Regards, [redacted]
Hi [redacted] , Thank you for contacting ThinkGeekWe apologize for any frustration we have caused youWe have not had any problems in the past with advising customers to reach out directly to [redacted] regarding warranty claims on their productsWe are contacting our [redacted] representative to see if this policy has changedI was unable to find any orders associated with your email address containing any [redacted] productsIf you could please provide me with the ThinkGeek order number, I can look into this furtherI hope to hear from you soonBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeek We are so sorry you have not received your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We have confirmed that we no longer have stock available to be shipped to you at this time I have issued a full refund for your orderYou should see this refund reflected on your bank statement within business daysIn addition, I have issued a $apology gift card (ID [redacted] ) for this frustrating experience We are very sorry for any inconvenience we have caused youIf you need further assistance, please let us know
Hi [redacted] , Thank you for contacting ThinkGeekI sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has beenI am also very sorry for the customer service you received Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to address this with the agent in questionWe are committed to learning from this and making it up to all of our customers Once orders move into the processing stage at our fulfillment center, we do not have the ability to change the contentsHowever, the agent was incorrect in advising you that a restocking fee would be deducted from your returnRestocking fees are only charged on items that are returned without all of its original packaging and are not charged on all returns I have set up a Return Merchandise Authorization (RMA) for your duplicate Star Wars Han and Leia Bathroom Hand TowelsPlease return the product to us by clicking on the below link in order to print off your complimentary USPS return label: http://www.thinkgeek.com/files/return-label.pdf Your Return Merchandise Authorization (RMA) number is: [redacted] Once the warehouse has received your return, a refund of the purchase price will be issued back to your original payment methodYou will not be charged to return this productIf you need any further assistance, please let us knowBrisbane B [redacted] Operations Specialist
Hi ***,Thank you for contacting ThinkGeek Customer Service. We're so sorry about the delay getting your stuff to you! Our goal at ThinkGeek is to exceed our customers’ expectations and we’re really sorry that this time we didn’t meet... yours.I looked at the tracking on your order, and I see that it was delivered. I have issued a $20 gift certificate, [redacted] , as an apology for this frustrating experience. If it arrived too late, please let me know, and I'd be happy to set up a complimentary return authorization.If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays! Eva E [redacted] Customer Service Manager
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry you received a defective item! I took a look at your order and see that this issue has been resolvedA replacement, ThinkGeek order number [redacted] , has been shipped and deliveredIf you are experiencing any issues with your replacement, please let me know! If there is anything else I can do for you, please let me knowHave a nice day! Brisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekWe apologize that your order arrived damaged and that you were unable to connect with us via LiveChat! The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers Unfortunately, the Light Show Fountain Speakers you purchased are currently out of stockUpon looking at your Return Merchandise Authorization, I see that a refund of $was issued back to your credit card on January You should see the refund reflected on your credit card statement within business daysAn apology $gift certificate was sent you and you should receive it shortly We apologize for the inconvenience we have caused youIf there is anything else we can help you with, please let us knowBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeek. I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations. The wait times this year have been completely unacceptable and I... understand how frustrating this experience has been. We are committed to learning from this and making it up to all of our customers. I am also very sorry that the Flux Capacitor Watch you received arrived defective. We take the quality of our products seriously! I have issued a replacement Flux Capacitor Watch to be sent to you. Your new order number is [redacted] . You will receive an email receipt shortly and tracking once it has shipped. At your convenience, please return the defective watch to us. We will do further testing on your unit to ensure any possible defects are identified and addressed. You can print out a [redacted] return label by clicking on the below: [redacted] If there is anything else I can do for you, please let me know. I hope you have a nice day. Brisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that you have not received your [redacted] 's Incredible DIY Gallon Beer Brew KitI am also very sorry that you have not been able to get this resolved! Upon looking at the tracking associated with the package, I do see that it was lost by ***I have issued a refund of the purchase price, minus the 30% discount applied, item tax ($1.22), and shipping charges back to your credit cardYou should see a refund of $on your bank statement within business daysAs an apology for this frustrating experience, I have issued you a $ThinkGeek gift certificate, which will be emailed to the email address associated with your order shortly If there is anything else I can do for you, please do not hesitate to contact usI hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hello MsSanges, I am sincerely sorry for the negative experience that you had with our companyWhen ordering online, you trust 1) that the company will follow through with the information not only stated but guaranteed on the site messaging and 2) that if any problem should arise, that the issue would be treating in an ideal manner with the respect you deserve as a customer and friendI apologize that the service we expect out of our customer service representatives was not given to youI have pulled the interactions you had with Nicki and we will be coaching her on how the situation should have been handled so this will not happen to anyone else in the future I do see the Nicki did refund you the $spent on Expedited shippingI have gone ahead and refunded the $for the items that you purchased, so if you have not already returned them, please keep them for free as an apology for the less-than-stellar service you receivedWhile the standard is always held true, we coach our agents to be particularly mindful of shipping delays around holidays because we want our customers to trust us and our services to get your gifts to you when you want themIf there anything else I can do to assist you, simply respond to this message and I can personally address the matterHave a wonderful day, Rebecca S [redacted] Customer Experience Analyst
Hi ***, Thanks for your recent ThinkGeek purchase and for contacting us about this problem I am very sorry that your return request has not been processedI'm also sorry that you were sent defective merchandise Please find return instructions belowClick on this link in order to print off your [redacted] return label:https://www[redacted] A refund will be processed within two (2) weeks of receipt of the returned merchandise.Your Return Merchandise Authorization (RMA) number is: [redacted] 1) Please repackage the merchandise in original manufacturer's packagingBe sure to include all instructions, accessories and any other items that are associated with the merchandise.Please ensure that your RMA number is written clearly on the outside of the return.2) Returns that do not include all original packaging & accessories or those that do not have all of the required information will take longer to process or may be refusedPlease make sure to provide all required information If you have any other is***s or concerns, please do not hesitate to contact meHave a nice dayBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekI sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers I am also very sorry that the DIY Gramophone Kit was missing from your orderWe still have this in stock and I have issued a replacement to be shipped to you via Express shippingYour new order number is [redacted] You will receive an email receipt shortly and tracking once it has shipped I have issued a $gift certificate (ID [redacted] ) as an apology for this frustrating experience I hope you will give us another chance in the future to provide you with geeky lootIf there is anything else I can help you with, please do not hesitate to askBrisbane B [redacted] Operations Specialist
I've had multiple experiences with thinkgeek where my order has gone wrong (item went out of stock, and another item arrived broken and was discontinued), but in each instance thinkgeek costumer service (through email and online chat) was super helpful and accommodating and made sure I was satisfied after the unfortunate product failuresOut of all the online retailers I've dealt with, I've by far had the best experience with the costumer service from thinkgeek (other sites I've used more than once: a***, t [redacted] t, w***t) With their odd-ball selection of items, I find them a great resource for interesting gifts that my family has adored
Hi [redacted] , Thank you for contacting ThinkGeekI'm incredibly sorry for the service you received from our Customer Care Agent Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to address this with the agents in questionWe are also sorry that the warehouse had sent you Rutherford-Bohr Model Atom Earrings instead of the Anatomical Heart Necklace you purchasedWe see that an agent had responded to your previous ticket and a replacement order, 65a3db65a, was issued on December The [redacted] tracking, [redacted] , indicates that the package was delivered on December As an apology for the frustration, the Customer Care Agent also issued a $ThinkGeek gift certificateIf you have not received the package or the gift certificate or if further assistance is needed, please let us know Brisbane B [redacted] Operations Specialist
Thank you for your responseI hope you do make those changes to the return policy because I found it to be very frustratingAgain I am not looking for any kind of refund or anything extra all I wanted was to return the product so I could get something elseHowever what is done is done and I'm sure the useless box will be a great gift Also thank you for the offer of a $coupon but I don't think I will need itInstead could you make a donation here, this is a close friend of mine who lost both of his parents to cancer [redacted] Thank you, [redacted]
Hi ***.Thanks for contacting ThinkGeek Customer Service I sincerely apologize for the delay getting back to you We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog We know you must be incredibly frustrated that you haven't received your ThinkGeek order yet, and we sincerely apologize for the delay We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations.The good news is that we do still have stock, so we have issued a replacement order [redacted] via expedited shipping We have also issued you a $apology gift card (ID [redacted] ) for this less than ideal situationIf there is anything else I can do to make this right for you, please don't hesitate to askAgain, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you, I will share this information with my payment providerYou can also find their statement about proccess below: Dear ***, Thank you for your emailYour account shows a pre-authorisation made by Thinkgeek.com Should we not receive the settlement from the merchant the funds will be credited back to your [redacted] Virtual card when the authorisation expires When you make a payment online, what happens initially is that a merchant pre-authorises the amount specified on your [redacted] Virtual card and then proceeds to settle that charge at a later dateThereby, the real balance on your [redacted] Virtual card will be reduced; however the transaction will not show on your [redacted] account statement until the merchant has settled It means a merchant has reserved the funds on your [redacted] Virtual Card but not proceeded to complete the transaction (it may have been cancelled) in which case the funds will be automatically refunded to your [redacted] Account as soon as the pre-authorization has expiredThis may take up to days under [redacted] guidelinesWe hope the above attends to your query however should you require further assistance please do not hesitate to contact usBest RegardsDanielaCustomer SupportRegards, [redacted]
Hi ***, Thanks for contacting ThinkGeek Customer Service We are so sorry your order was delayed in reaching you! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations There is absolutely no excuse for this and we know we've let you downOnce our fulfillment center had identified the issue, they attempted to reship your orderUnfortunately, two of the items were out of stock at the time and I see that an agent has issued a refund of these items back to your credit card as well as a $ThinkGeek gift certificate as an apology for the inconvenience I have issued a refund of the taxes charged on these items as wellThe warehouse was able to reship your Star Trek The Original Series Uniform HoodieUpon checking the [redacted] tracking, I see that it was delivered on December If you have not received the refund, gift certificate, or the hoodie, or if you need further assistance, please let us knowBrisbane B [redacted] Operations Specialist
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This was only a partial responseAlthough I appreciate your commitment to adding disclaimers to future emails, this however, does not remedy the email in questionWill you or will you not honor the promotion offered Monday, August 16th; "20% OFF EVERYTHING" as readThis email was the equivalent of a coupon printed at home, driving to a store, and only then being told of restrictionsEven though this is an online store, it doesn't excuse the fact that an offer was made which directed people to your store only to find the offer had restrictionsI'm sure I am not the only person that found this dishonest and misleading Regards, [redacted]
Hi [redacted] , Thank you for contacting ThinkGeekWe apologize for any frustration we have caused youWe have not had any problems in the past with advising customers to reach out directly to [redacted] regarding warranty claims on their productsWe are contacting our [redacted] representative to see if this policy has changedI was unable to find any orders associated with your email address containing any [redacted] productsIf you could please provide me with the ThinkGeek order number, I can look into this furtherI hope to hear from you soonBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeek We are so sorry you have not received your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We have confirmed that we no longer have stock available to be shipped to you at this time I have issued a full refund for your orderYou should see this refund reflected on your bank statement within business daysIn addition, I have issued a $apology gift card (ID [redacted] ) for this frustrating experience We are very sorry for any inconvenience we have caused youIf you need further assistance, please let us know
Hi [redacted] , Thank you for contacting ThinkGeekI sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has beenI am also very sorry for the customer service you received Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to address this with the agent in questionWe are committed to learning from this and making it up to all of our customers Once orders move into the processing stage at our fulfillment center, we do not have the ability to change the contentsHowever, the agent was incorrect in advising you that a restocking fee would be deducted from your returnRestocking fees are only charged on items that are returned without all of its original packaging and are not charged on all returns I have set up a Return Merchandise Authorization (RMA) for your duplicate Star Wars Han and Leia Bathroom Hand TowelsPlease return the product to us by clicking on the below link in order to print off your complimentary USPS return label: http://www.thinkgeek.com/files/return-label.pdf Your Return Merchandise Authorization (RMA) number is: [redacted] Once the warehouse has received your return, a refund of the purchase price will be issued back to your original payment methodYou will not be charged to return this productIf you need any further assistance, please let us knowBrisbane B [redacted] Operations Specialist
Hi ***,Thank you for contacting ThinkGeek Customer Service. We're so sorry about the delay getting your stuff to you! Our goal at ThinkGeek is to exceed our customers’ expectations and we’re really sorry that this time we didn’t meet... yours.I looked at the tracking on your order, and I see that it was delivered. I have issued a $20 gift certificate, [redacted] , as an apology for this frustrating experience. If it arrived too late, please let me know, and I'd be happy to set up a complimentary return authorization.If there is anything else I can do to make this right for you, please don't hesitate to ask. Happy holidays! Eva E [redacted] Customer Service Manager
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry you received a defective item! I took a look at your order and see that this issue has been resolvedA replacement, ThinkGeek order number [redacted] , has been shipped and deliveredIf you are experiencing any issues with your replacement, please let me know! If there is anything else I can do for you, please let me knowHave a nice day! Brisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekWe apologize that your order arrived damaged and that you were unable to connect with us via LiveChat! The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers Unfortunately, the Light Show Fountain Speakers you purchased are currently out of stockUpon looking at your Return Merchandise Authorization, I see that a refund of $was issued back to your credit card on January You should see the refund reflected on your credit card statement within business daysAn apology $gift certificate was sent you and you should receive it shortly We apologize for the inconvenience we have caused youIf there is anything else we can help you with, please let us knowBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeek. I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations. The wait times this year have been completely unacceptable and I... understand how frustrating this experience has been. We are committed to learning from this and making it up to all of our customers. I am also very sorry that the Flux Capacitor Watch you received arrived defective. We take the quality of our products seriously! I have issued a replacement Flux Capacitor Watch to be sent to you. Your new order number is [redacted] . You will receive an email receipt shortly and tracking once it has shipped. At your convenience, please return the defective watch to us. We will do further testing on your unit to ensure any possible defects are identified and addressed. You can print out a [redacted] return label by clicking on the below: [redacted] If there is anything else I can do for you, please let me know. I hope you have a nice day. Brisbane B [redacted] Operations Specialist
The code was: Reject Reason code: [redacted] (***)Request ID: [redacted] I hope this helps to go back to your bank with
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that you have not received your [redacted] 's Incredible DIY Gallon Beer Brew KitI am also very sorry that you have not been able to get this resolved! Upon looking at the tracking associated with the package, I do see that it was lost by ***I have issued a refund of the purchase price, minus the 30% discount applied, item tax ($1.22), and shipping charges back to your credit cardYou should see a refund of $on your bank statement within business daysAs an apology for this frustrating experience, I have issued you a $ThinkGeek gift certificate, which will be emailed to the email address associated with your order shortly If there is anything else I can do for you, please do not hesitate to contact usI hope you have a nice dayBrisbane B [redacted] Operations Specialist
Hello MsSanges, I am sincerely sorry for the negative experience that you had with our companyWhen ordering online, you trust 1) that the company will follow through with the information not only stated but guaranteed on the site messaging and 2) that if any problem should arise, that the issue would be treating in an ideal manner with the respect you deserve as a customer and friendI apologize that the service we expect out of our customer service representatives was not given to youI have pulled the interactions you had with Nicki and we will be coaching her on how the situation should have been handled so this will not happen to anyone else in the future I do see the Nicki did refund you the $spent on Expedited shippingI have gone ahead and refunded the $for the items that you purchased, so if you have not already returned them, please keep them for free as an apology for the less-than-stellar service you receivedWhile the standard is always held true, we coach our agents to be particularly mindful of shipping delays around holidays because we want our customers to trust us and our services to get your gifts to you when you want themIf there anything else I can do to assist you, simply respond to this message and I can personally address the matterHave a wonderful day, Rebecca S [redacted] Customer Experience Analyst
Hi ***, Thanks for your recent ThinkGeek purchase and for contacting us about this problem I am very sorry that your return request has not been processedI'm also sorry that you were sent defective merchandise Please find return instructions belowClick on this link in order to print off your [redacted] return label:https://www[redacted] A refund will be processed within two (2) weeks of receipt of the returned merchandise.Your Return Merchandise Authorization (RMA) number is: [redacted] 1) Please repackage the merchandise in original manufacturer's packagingBe sure to include all instructions, accessories and any other items that are associated with the merchandise.Please ensure that your RMA number is written clearly on the outside of the return.2) Returns that do not include all original packaging & accessories or those that do not have all of the required information will take longer to process or may be refusedPlease make sure to provide all required information If you have any other is***s or concerns, please do not hesitate to contact meHave a nice dayBrisbane B [redacted] Operations Specialist
Hi [redacted] , Thank you for contacting ThinkGeekI sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customers I am also very sorry that the DIY Gramophone Kit was missing from your orderWe still have this in stock and I have issued a replacement to be shipped to you via Express shippingYour new order number is [redacted] You will receive an email receipt shortly and tracking once it has shipped I have issued a $gift certificate (ID [redacted] ) as an apology for this frustrating experience I hope you will give us another chance in the future to provide you with geeky lootIf there is anything else I can help you with, please do not hesitate to askBrisbane B [redacted] Operations Specialist
I've had multiple experiences with thinkgeek where my order has gone wrong (item went out of stock, and another item arrived broken and was discontinued), but in each instance thinkgeek costumer service (through email and online chat) was super helpful and accommodating and made sure I was satisfied after the unfortunate product failuresOut of all the online retailers I've dealt with, I've by far had the best experience with the costumer service from thinkgeek (other sites I've used more than once: a***, t [redacted] t, w***t) With their odd-ball selection of items, I find them a great resource for interesting gifts that my family has adored