[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There have been many more orders not included in that amount Regards, [redacted] ***
Hi ***,I sincerely apologize for the delay getting back to your emails We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We are committed to learning from this and making it up to all of our customers I am very sorry that your order did not arrive in time for Christmas Unfortunately, there isn't any tracking on economy shipments, so it's hard to know for certain what exactly happened, but at this point it is obvious that the package is lost I am showing that we issued a full refund on 1/23, as well as a $gift certificate as an apology for this experience If there is anything else I can do to make this right for you, please don't hesitate to askAgain, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
Hi [redacted] .I am so sorry for the shipping delay, and for the hassle you have had trying to get your issue resolved! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations I am incredibly sorry for the service you received from our Customer Care Agent Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to coach the agents in question on how this should have been handled.Due to the holiday demand, our warehouse unfortunately got a bit behind in order processing We sent an email notification out to all of our customers who were affected I looked into you issue, and it appears if your package has gotten lost, either in the warehouse, or at the [redacted] sort facility I sincerely apologize for the inconvenience! I have issued a full refund, and set up a complimentary replacement order, as well as a gift certificate, to apologize for this frustrating experience I hope you will give us another chance in the future to provide you with geeky loot.We appreciate your feedback about your recent experienceIf there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays!Eva E [redacted] Customer Service Manager
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that we were unable to fulfill part of your order and that you have not yet received a refundI am also very sorry that you have not received a response to your previous inquires and had to resort to filing a Revdex.com complainCustomer satisfaction is very important to us and we are sorry that we failed to meet your expectations I have issued a refund of the purchase price back to your credit cardYou should see the refund on your bank statement within the next business daysI see that we recently received stock of the Tetris Lamp and am sending you one, complimentary, as an apologyYour new order number is [redacted] You will receive an email receipt shortly and tracking once it has shipped If there is anything else I can do to make this right for you, please do not hesitate to askHave a nice day! Brisbane B [redacted] Operations Specialist
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There have been many more orders not included in that amount Regards, [redacted] ***
Hi ***,I sincerely apologize for the delay getting back to your emails We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We are committed to learning from this and making it up to all of our customers I am very sorry that your order did not arrive in time for Christmas Unfortunately, there isn't any tracking on economy shipments, so it's hard to know for certain what exactly happened, but at this point it is obvious that the package is lost I am showing that we issued a full refund on 1/23, as well as a $gift certificate as an apology for this experience If there is anything else I can do to make this right for you, please don't hesitate to askAgain, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky lootEva E [redacted] Customer Service Manager
Hi [redacted] .I am so sorry for the shipping delay, and for the hassle you have had trying to get your issue resolved! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations I am incredibly sorry for the service you received from our Customer Care Agent Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We will be sure to coach the agents in question on how this should have been handled.Due to the holiday demand, our warehouse unfortunately got a bit behind in order processing We sent an email notification out to all of our customers who were affected I looked into you issue, and it appears if your package has gotten lost, either in the warehouse, or at the [redacted] sort facility I sincerely apologize for the inconvenience! I have issued a full refund, and set up a complimentary replacement order, as well as a gift certificate, to apologize for this frustrating experience I hope you will give us another chance in the future to provide you with geeky loot.We appreciate your feedback about your recent experienceIf there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays!Eva E [redacted] Customer Service Manager
Hi [redacted] , Thank you for contacting ThinkGeekI am very sorry that we were unable to fulfill part of your order and that you have not yet received a refundI am also very sorry that you have not received a response to your previous inquires and had to resort to filing a Revdex.com complainCustomer satisfaction is very important to us and we are sorry that we failed to meet your expectations I have issued a refund of the purchase price back to your credit cardYou should see the refund on your bank statement within the next business daysI see that we recently received stock of the Tetris Lamp and am sending you one, complimentary, as an apologyYour new order number is [redacted] You will receive an email receipt shortly and tracking once it has shipped If there is anything else I can do to make this right for you, please do not hesitate to askHave a nice day! Brisbane B [redacted] Operations Specialist