Per the clients request via a phone conversation with our sales rep a full 100% refund has been issued back to the MasterCard used for the original purchasesTicketCity now considers this matter closed
Upon check out on our website it is stated that the order is pending confirmationOnce an order is confirmed the tickets are guaranteed by TicketCityUnfortunately the seller was not able to confirm this purchase
We understand that this client is upset but unfortunately this was not a confirmed purchaseThe credit card was not chargedThe clients' perception of how our business works is not accuratePer TicketCity's Terms and Conditions which can be found via this link: http://www.ticketcity.com/terms-and-conditions.htmlOrder Processing & ConfirmationTicket Request When you check out on our website (or with a TicketCity representative on the phone, at our office, or in-person), you are submitting a ticket request which we must then confirm with our supplierTicketCity cannot guarantee the ticket price displayed on our website, or even that the tickets will be available, until we can confirm your order with our supplierIf the ticket price goes up after you place your order, TicketCity cannot confirm your order at your submitted price and you must re-submit your order for the higher priceYou will not be automatically charged the higher price.Order Confirmation Your order will be confirmed once TicketCity has verified the tickets are available with our supplier at the price you have agreed toAs soon as we confirm your order, we will charge your credit card the full purchase price (ticket price, service charge and applicable tax)Once your credit card is charged you will receive an Order Confirmation email that includes your invoice numberWhen TicketCity charges your credit card and sends you the Order Confirmation email, your order is protected according to the terms of our TicketCity GuaranteeWe will then send your tickets or notify you when the tickets are readyYou may see a date on a ticket posting stating an “estimated arrival date” or “estimated ship date.” This is provided by the ticket supplier who has not yet received the tickets but who has an expectation of when the tickets will be received or can be deliveredIt is an estimate only.Unable to Confirm Tickets If we are unable to confirm your ticket request, you will receive an email or phone call to notify you that your order could not be confirmed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
response because:Hi: I make a complain here before and I close the dispute trying to trust in this company but they lie to me again.. I buy 3 tickets for the cup centenary pay 648 dollars February 25 2016 I call several times before and after purchase. Before buying I was told I could print the tickets at the time of purchase. After you buy them they told me I had to wait until arrived by mail. When the February 26 start a Revdex.com.org complain through them they told me please wait the tickets I promise they arrived in March ..is ending April and still not received the tickets. Yesterday I call again and offer me a refund of 90 dollars since they have much higher prices than other companies I buy them at TicketCity because I read good reviews of people who spoke good of the company But I don't have the seem opinion now the lie to me all the time But wait too long I never received a confirmation nothing... I made payment through paypal. Try to give them a chance and closed the case with you on February 26 I had too much patience and wait too long but I do not want to wait even one more day almost centenarian cup start and I don't have my tickets and pay 648 dollars! For ghost tickets.... I want my money back I do not want the tickets even if I send them express the seller by phone say one thing and another thing too different in costumer service. Please help me get my money is not fair from February 25th to this day I keep lying and staying with my money. Family and friends who bought tickets for the same event by other companies already have their readys tickets. My country which was born never played in Usa and I will going to stay out of tickets because of a lying company play with me and my money. Please help me I need my money back a soon is possible Ithanks have a good day They ask me to close the case MrFeldan promise to me the tickets in March and he is only worry about the my feedback I trust and I close the disputefiled February 26 10:28 Am Is was a mistake close the case they still lying to me... I want the refund my money I don't want the tickets I don't trust antmore
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Hi: I make a complain here before and I close the dispute trying to trust in this company but they lie to me again.. I buy 3 tickets for the cup centenary pay 648 dollars February 25 2016 I call several times before and after purchase. Before buying I was told I could print the tickets at the time of purchase. After you buy them they told me I had to wait until arrived by mail. When the February 26 start a Revdex.com.org complain through them they told me please wait the tickets I promise they arrived in March ..is ending April and still not received the tickets. Yesterday I call again and offer me a refund of 90 dollars since they have much higher prices than other companies I buy them at TicketCity because I read good reviews of people who spoke good of the company But I don't have the seem opinion now the lie to me all the time But wait too long I never received a confirmation nothing... I made payment through paypal. Try to give them a chance and closed the case with you on February 26 I had too much patience and wait too long but I do not want to wait even one more day almost centenarian cup start and I don't have my tickets and pay 648 dollars! For ghost tickets.... I want my money back I do not want the tickets even if I send them express the seller by phone say one thing and another thing too different in costumer service. Please help me get my money is not fair from February 25th to this day I keep lying and staying with my money. Family and friends who bought tickets for the same event by other companies already have their readys tickets. My country which was born never played in Usa and I will going to stay out of tickets because of a lying company play with me and my money. Please help me I need my money back a soon is possible Ithanks have a good day They ask me to close the case MrFeldan promise to me the tickets in March and he is only worry about the my feedback I trust and I close the disputefiled February 26 10:28 Am Is was a mistake close the case they still lying to me... I want the refund my money I don't want the tickets I don't trust antmore
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The refund of $374 was processed on 3/22/17 back to the customer's VISA card used for purchase. A copy of the credit memo for the refund was emailed directly to the customer as proof. I left a voicemail with the customer to ensure that they received the email and that the refund is reflected on...
their bank statement. Attached to this message is a copy of the credit memo showing proof of the refund being processed on 3/22/17.
Upon check out on our website it is stated that the order is pending confirmation. Once an order is confirmed the tickets are guaranteed by TicketCity. Unfortunately the seller was not able to confirm this purchase.
TicketCity spoke with Ms. [redacted] on June 12 to address concerns regarding her order for the U2 concert on June 20. As stated to Ms. [redacted], TicketCity's seller experienced an unforeseen delay in receiving the tickets from the venue. This resulted in Ms. [redacted] mistakenly being informed that her...
tickets were available several weeks earlier than they actually will be, for which we have taken responsibility. TicketCity has assured Ms. [redacted] that her tickets are still 100% guaranteed to be delivered on time, backed by the TicketCity Guarantee, and are expected to be delivered by the original estimated in-hand date of June 17. We have also taken necessary measures to ensure that the tickets will arrive on time and to compensate Ms. [redacted] for the inconvenience and subpar service. Please feel free to reach out to me directly with any questions. Thank you,**
[redacted]
Complaint #[redacted] has not been resolved as Ticketcity led me to believe. Salesman [redacted] was to issue me new tickets as soon as the wrong tickets were Fed exed back. He said to call as soon as they were dropped off and we could get some new tickets for the correct...
event. We did as we were asked and then were then refused tickets until they actually received the first set. The event is now two days away and we still have no tickets or even have any tickets in transit to us. [redacted] also stated to my son he would probably end up with upper arena tickets due to the increase in price. All problems we are experiencing with ticketcity are due to [redacted]'s actions. He made the originally ticket selections for us which were incorrect and now although being very polite will not correct his error unless it is at my expense.Would like the tickets we requested Session 2 NCAA tournament KFC Yum Center, Louisville, Ky in the general lower arena area and at the price they were when we purchased them on March 11, 2015
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
RegI want to cancel this complain the company refund me the money thanks rewards,
Jacqueline Elias
Per the clients request via a phone conversation with our sales rep a full 100% refund has been issued back to the MasterCard used for the original purchasesTicketCity now considers this matter closed
TicketCity and our client have reached an amicable solution to this issue
Upon check out on our website it is stated that the order is pending confirmationOnce an order is confirmed the tickets are guaranteed by TicketCityUnfortunately the seller was not able to confirm this purchase
The client was issued a full refund of $back to his Visa on November 18thThe day after his initial transaction
We understand that this client is upset but unfortunately this was not a confirmed purchaseThe credit card was not chargedThe clients' perception of how our business works is not accuratePer TicketCity's Terms and Conditions which can be found via this link: http://www.ticketcity.com/terms-and-conditions.htmlOrder Processing & ConfirmationTicket Request When you check out on our website (or with a TicketCity representative on the phone, at our office, or in-person), you are submitting a ticket request which we must then confirm with our supplierTicketCity cannot guarantee the ticket price displayed on our website, or even that the tickets will be available, until we can confirm your order with our supplierIf the ticket price goes up after you place your order, TicketCity cannot confirm your order at your submitted price and you must re-submit your order for the higher priceYou will not be automatically charged the higher price.Order Confirmation Your order will be confirmed once TicketCity has verified the tickets are available with our supplier at the price you have agreed toAs soon as we confirm your order, we will charge your credit card the full purchase price (ticket price, service charge and applicable tax)Once your credit card is charged you will receive an Order Confirmation email that includes your invoice numberWhen TicketCity charges your credit card and sends you the Order Confirmation email, your order is protected according to the terms of our TicketCity GuaranteeWe will then send your tickets or notify you when the tickets are readyYou may see a date on a ticket posting stating an “estimated arrival date” or “estimated ship date.” This is provided by the ticket supplier who has not yet received the tickets but who has an expectation of when the tickets will be received or can be deliveredIt is an estimate only.Unable to Confirm Tickets If we are unable to confirm your ticket request, you will receive an email or phone call to notify you that your order could not be confirmed
We have come to a resolution with this clientTicketCity now considers this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The client has been issued a full refund. Credit card refunds may take up to 10 business days to reflect back as a credit to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
TicketCity and our client have reached an amicable solution to this issue.
Complaint: [redacted]
I am rejecting this...
response because:Hi: I make a complain here before and I close the dispute trying to trust in this company but they lie to me again.. I buy 3 tickets for the cup centenary pay 648 dollars February 25 2016 I call several times before and after purchase. Before buying I was told I could print the tickets at the time of purchase. After you buy them they told me I had to wait until arrived by mail. When the February 26 start a Revdex.com.org complain through them they told me please wait the tickets I promise they arrived in March ..is ending April and still not received the tickets. Yesterday I call again and offer me a refund of 90 dollars since they have much higher prices than other companies I buy them at TicketCity because I read good reviews of people who spoke good of the company But I don't have the seem opinion now the lie to me all the time But wait too long I never received a confirmation nothing... I made payment through paypal. Try to give them a chance and closed the case with you on February 26 I had too much patience and wait too long but I do not want to wait even one more day almost centenarian cup start and I don't have my tickets and pay 648 dollars! For ghost tickets.... I want my money back I do not want the tickets even if I send them express the seller by phone say one thing and another thing too different in costumer service. Please help me get my money is not fair from February 25th to this day I keep lying and staying with my money. Family and friends who bought tickets for the same event by other companies already have their readys tickets. My country which was born never played in Usa and I will going to stay out of tickets because of a lying company play with me and my money. Please help me I need my money back a soon is possible Ithanks have a good day They ask me to close the case MrFeldan promise to me the tickets in March and he is only worry about the my feedback I trust and I close the disputefiled February 26 10:28 Am Is was a mistake close the case they still lying to me... I want the refund my money I don't want the tickets I don't trust antmore
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Hi: I make a complain here before and I close the dispute trying to trust in this company but they lie to me again.. I buy 3 tickets for the cup centenary pay 648 dollars February 25 2016 I call several times before and after purchase. Before buying I was told I could print the tickets at the time of purchase. After you buy them they told me I had to wait until arrived by mail. When the February 26 start a Revdex.com.org complain through them they told me please wait the tickets I promise they arrived in March ..is ending April and still not received the tickets. Yesterday I call again and offer me a refund of 90 dollars since they have much higher prices than other companies I buy them at TicketCity because I read good reviews of people who spoke good of the company But I don't have the seem opinion now the lie to me all the time But wait too long I never received a confirmation nothing... I made payment through paypal. Try to give them a chance and closed the case with you on February 26 I had too much patience and wait too long but I do not want to wait even one more day almost centenarian cup start and I don't have my tickets and pay 648 dollars! For ghost tickets.... I want my money back I do not want the tickets even if I send them express the seller by phone say one thing and another thing too different in costumer service. Please help me get my money is not fair from February 25th to this day I keep lying and staying with my money. Family and friends who bought tickets for the same event by other companies already have their readys tickets. My country which was born never played in Usa and I will going to stay out of tickets because of a lying company play with me and my money. Please help me I need my money back a soon is possible Ithanks have a good day They ask me to close the case MrFeldan promise to me the tickets in March and he is only worry about the my feedback I trust and I close the disputefiled February 26 10:28 Am Is was a mistake close the case they still lying to me... I want the refund my money I don't want the tickets I don't trust antmore
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The refund of $374 was processed on 3/22/17 back to the customer's VISA card used for purchase. A copy of the credit memo for the refund was emailed directly to the customer as proof. I left a voicemail with the customer to ensure that they received the email and that the refund is reflected on...
their bank statement. Attached to this message is a copy of the credit memo showing proof of the refund being processed on 3/22/17.
Upon check out on our website it is stated that the order is pending confirmation. Once an order is confirmed the tickets are guaranteed by TicketCity. Unfortunately the seller was not able to confirm this purchase.
We have come to an agreement with the customer to credit him his service charge back to his credit card used for purchase as a make good.
TicketCity spoke with Ms. [redacted] on June 12 to address concerns regarding her order for the U2 concert on June 20. As stated to Ms. [redacted], TicketCity's seller experienced an unforeseen delay in receiving the tickets from the venue. This resulted in Ms. [redacted] mistakenly being informed that her...
tickets were available several weeks earlier than they actually will be, for which we have taken responsibility. TicketCity has assured Ms. [redacted] that her tickets are still 100% guaranteed to be delivered on time, backed by the TicketCity Guarantee, and are expected to be delivered by the original estimated in-hand date of June 17. We have also taken necessary measures to ensure that the tickets will arrive on time and to compensate Ms. [redacted] for the inconvenience and subpar service. Please feel free to reach out to me directly with any questions. Thank you,**
[redacted]
Complaint #[redacted] has not been resolved as Ticketcity led me to believe. Salesman [redacted] was to issue me new tickets as soon as the wrong tickets were Fed exed back. He said to call as soon as they were dropped off and we could get some new tickets for the correct...
event. We did as we were asked and then were then refused tickets until they actually received the first set. The event is now two days away and we still have no tickets or even have any tickets in transit to us. [redacted] also stated to my son he would probably end up with upper arena tickets due to the increase in price. All problems we are experiencing with ticketcity are due to [redacted]'s actions. He made the originally ticket selections for us which were incorrect and now although being very polite will not correct his error unless it is at my expense.Would like the tickets we requested Session 2 NCAA tournament KFC Yum Center, Louisville, Ky in the general lower arena area and at the price they were when we purchased them on March 11, 2015
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
RegI want to cancel this complain the company refund me the money thanks rewards,
Jacqueline Elias