Complaint: [redacted]
I am rejecting this response...
because: Ticket City will not allow any tickets placed on their site without confirmation of tickets from sellers. Ticket City would expect me to pay in full in the event I made an error on placing a ticket purchase. If I purchased tickets and then called and stated hey I made a mistake on date or were I wanted to sit, ticket city would make me honor my purchase. This is what I'm expecting Ticket City to do, honor what I paid for...nothing less nothing more....This is nothing more then Ticket City trying to get out of what I purchased due to the price I paid.
Regards,
[redacted]
The tickets for this customer's order were emailed directly to him at 10:47 AM CST this morning. There was a delay receiving the tickets from the issuing entity due to technical problems that were beyond our control. The customer now has the tickets in his possession.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have resolved the complaint today with [redacted] by securing six tickets for the game at the original price listing she had submitted her order for at a total of $373.32.
Per the clients request via a phone conversation with our sales rep a full 100% refund has been issued back to the MasterCard used for the original purchases. TicketCity now considers this matter closed.
Our CEO, [redacted], has made several attempts to contact the client. Mr. [redacted] will follow up with Mr. [redacted] when he has returned from his work trip as agreed to. Please see below. The client has already received a full refund and agreed to an additional $4,000 in compensation on January...
31, 2015.[redacted]VP SalesOn Feb 19, 2015, at 8:49 PM, Hotmail <[redacted]@live.ca> wrote:[redacted],I'm currently away at work. I don't get cell service where I am at and Internet is not easy either. I should be home in a couple weeks. I appreciate you getting back in touch with me. Thanks,[redacted]403-[redacted]On Feb 19, 2015, at 2:03 PM, [redacted] <[redacted]@ticketcity.com> wrote:Hello [redacted], how are you? Please reach out to me when your available. You can call me at 512-[redacted] or mobile 512-[redacted]. We would like to make every effort to start earning back your trust in regards to the Super Bowl.Thanks for allowing us to do this. Best,[redacted]Chief Energizing OfficerTicketCity512.[redacted]@TicketCity.com
The client agreed to pay a total of $230 for the two tickets. That is exactly what was charged and what the confirmation email received stated. A technical glitch caused $12 of the $230 not to be itemized correctly but the total order amount was listed correctly as the agreed upon $230. TicketCity...
greatly values our clients so as a courtesy we will be refunding $12 and will consider this matter closed.
The full credit was issued on 9/11/15. The client was notified that it takes up to 10 business days for the credit to reflect back on to the account on the credit card companies side.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also emailed the tracking number for the tickets to a [redacted]. I will also list it in this communication. Tracking #[redacted].
Regards,
[redacted]
The tickets were delivered to the customer on the morning of June 14 as confirmed by the customer via email. This matter is now resolved. Thank you,[redacted]Director of Client Relations
The customer was refunded $56.14 for the service and delivery fees for this order back on 12/29/16, and we have offered to provide a significant discount on a future order as an additional make-good.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so very much for your quick response. I greatly appreciate what your company does to get businesses to respond in when they have no been professional!
Regards,
[redacted]
TicketCity greatly appreciates our clients. We made a mistake with this order and therefore refunded the client in full on February 3rd. The client was left a voicemail and then had a phone conversation with a TIcketCity representative where it was explained that it takes 3-5 business days for the credit to reflect back on to the card account. That is due to the way credit card refunds are processed by the card companies.
I spoke on the phone with [redacted] this morning on her phone number ###-###-#### at approximately 9:21 am PT regarding her orders. We resolved the complaint, and we have replaced her tickets with upgraded seats at no additional cost that will ship to her at her address at [redacted]...
The client was issued a full refund of $190.52 back to his Visa on November 18th. The day after his initial transaction.
Complaint: [redacted]
I am rejecting this response...
because: Ticket City will not allow any tickets placed on their site without confirmation of tickets from sellers. Ticket City would expect me to pay in full in the event I made an error on placing a ticket purchase. If I purchased tickets and then called and stated hey I made a mistake on date or were I wanted to sit, ticket city would make me honor my purchase. This is what I'm expecting Ticket City to do, honor what I paid for...nothing less nothing more....This is nothing more then Ticket City trying to get out of what I purchased due to the price I paid.
Regards,
[redacted]
The tickets for this customer's order were emailed directly to him at 10:47 AM CST this morning. There was a delay receiving the tickets from the issuing entity due to technical problems that were beyond our control. The customer now has the tickets in his possession.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your business! The tickets have been emailed to you. Have a fantastic trip!
We
have amicably resolved this issue with our client.
This was an unfortunate miscommunication. The client will be receiving the originally purchased tickets at the originally purchased price.
We have resolved the complaint today with [redacted] by securing six tickets for the game at the original price listing she had submitted her order for at a total of $373.32.
Per the clients request via a phone conversation with our sales rep a full 100% refund has been issued back to the MasterCard used for the original purchases. TicketCity now considers this matter closed.
Our CEO, [redacted], has made several attempts to contact the client. Mr. [redacted] will follow up with Mr. [redacted] when he has returned from his work trip as agreed to. Please see below. The client has already received a full refund and agreed to an additional $4,000 in compensation on January...
31, 2015.[redacted]VP SalesOn Feb 19, 2015, at 8:49 PM, Hotmail <[redacted]@live.ca> wrote:[redacted],I'm currently away at work. I don't get cell service where I am at and Internet is not easy either. I should be home in a couple weeks. I appreciate you getting back in touch with me. Thanks,[redacted]403-[redacted]On Feb 19, 2015, at 2:03 PM, [redacted] <[redacted]@ticketcity.com> wrote:Hello [redacted], how are you? Please reach out to me when your available. You can call me at 512-[redacted] or mobile 512-[redacted]. We would like to make every effort to start earning back your trust in regards to the Super Bowl.Thanks for allowing us to do this. Best,[redacted]Chief Energizing OfficerTicketCity512.[redacted]@TicketCity.com
The client agreed to pay a total of $230 for the two tickets. That is exactly what was charged and what the confirmation email received stated. A technical glitch caused $12 of the $230 not to be itemized correctly but the total order amount was listed correctly as the agreed upon $230. TicketCity...
greatly values our clients so as a courtesy we will be refunding $12 and will consider this matter closed.
complaint has been resolved ty
The full credit was issued on 9/11/15. The client was notified that it takes up to 10 business days for the credit to reflect back on to the account on the credit card companies side.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also emailed the tracking number for the tickets to a [redacted]. I will also list it in this communication. Tracking #[redacted].
Regards,
[redacted]
The tickets were delivered to the customer on the morning of June 14 as confirmed by the customer via email. This matter is now resolved. Thank you,[redacted]Director of Client Relations
We have worked out this situation amicably with our client.
The customer was refunded $56.14 for the service and delivery fees for this order back on 12/29/16, and we have offered to provide a significant discount on a future order as an additional make-good.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so very much for your quick response. I greatly appreciate what your company does to get businesses to respond in when they have no been professional!
Regards,
[redacted]
TicketCity greatly appreciates our clients. We made a mistake with this order and therefore refunded the client in full on February 3rd. The client was left a voicemail and then had a phone conversation with a TIcketCity representative where it was explained that it takes 3-5 business days for the credit to reflect back on to the card account. That is due to the way credit card refunds are processed by the card companies.
I spoke on the phone with [redacted] this morning on her phone number ###-###-#### at approximately 9:21 am PT regarding her orders. We resolved the complaint, and we have replaced her tickets with upgraded seats at no additional cost that will ship to her at her address at [redacted]...
[redacted]. Best,[redacted], ###-###-####